iPad mini iPad mini 5 Display Issues

[Coconutcreampie]

I am having the same problem with my new one, its distracting and gives me headaches. I've tested it against every apple device I have and the mini 5 is the only one doing this I joined here just to see discuss and know i'm not alone.. disappointing because one of the best things about apple devices is the gorgeous screen, i'm going to exchange, i hope this isn't how its is and there is just a few small bad batches.
heres my ipad

https://www.reddit.com/r/ipad/comme...een_lighting_magenta/?st=juu6wrwp&sh=56237995

Yep. I returned my mini 5. I suggest you do the same and tell them exactly why through Apple Feedback at the Apple site. I have heard that at least here in America if you exchange you will not be able to return for a refund after that, so I would return it for a refund and try again in a few months. At the Apple Feedback site select bug and list everything wrong with the display. I suspect it will be the same things I noted when I created this thread. When I returned mine at my local Apple store they didn’t even seem interested in the reason why, which is bizarre and disappointing. I showed them my photos that I posted in the discussion and it didn’t even appear to register to the person handling my return. So yeah, do it through Apple Feedback and select bugs as reason.

I just finish installing, myself, a new battery for my iPad mini 4. Got the battery kit from iFixit. Came out perfect, not a blemish, and it looks exactly like before and I'm happy to be back using it and looking at its outstanding display. The hardest part, or most time consuming part, was removing all the original tape adhesive residue. I'll probably give the mini 5 another chance in a few months but not before I look very carefully into whether anything has changed by then. I do miss the insane speed of the mini 5 but the display was God awful to look at, for numerous reasons. If Apple chooses to do nothing about at least the sickly yellow green looking color balance, the lowered/dull white level and the strange magenta/purple cast then I’ll keep using my mini 4 for as long as I can. Unfortunately I don’t think they will be able to improve viewing angles, as I think that is the result of adding the stupid pencil support. I'm not even sure I’d be able to deal with that even if the other things are fixed. The viewing angles are just awful compared to the mini 4. Very distracting.

 

[bluespark]

I’m the same, I have both the Mini 4 and the 5. The last thing I do is compare them, which is why they have different wallpapers and home screens. As long as the screen is evenly lit that’s all I worry about. Same with Kindles, I have three, every screen is different.

Kindles are the worst with this -- it's like a grab bag. My Paperwhite is really a Papergreige.

To the OP: I was pleasantly surprised with my mini 5 screen, so I wonder if you got a bad one. it's also possible you just notice things I don't, so I will be interested to see how this comes out.

EDIT: I see that OP just returned his 5. Did the others in the Apple Store exhibit the same issues?

 

[Coconutcreampie]

Kindles are the worst with this -- it's like a grab bag. My Paperwhite is really a Papergreige.

To the OP: I was pleasantly surprised with my mini 5 screen, so I wonder if you got a bad one. it's also possible you just notice things I don't, so I will be interested to see how this comes out.

EDIT: I see that OP just returned his 5. Did the others in the Apple Store exhibit the same issues?

Yes, all of the mini 5s I have seen in person on display have the same flawed display qualities, and of course a lot of people are running into the same issues. My standards for image are also a lot higher than the person you were responding to, and I suspect yours too.

The mini 4 display is an outstanding display, and very highly regarded at the DisplayMate website. They do the most thorough testing of displays. It's a shame they didn’t just keep the same display for the mini 5.

 

[thadoggfather]

Yes, all of the mini 5s I have seen in person on display have the same flawed display qualities, and of course a lot of people are running into the same issues. My standards for image are also a lot higher than the person you were responding to, and I suspect yours too.

The mini 4 display is an outstanding display, and very highly regarded at the DisplayMate website. They do the most thorough testing of displays. It's a shame they didn’t just keep the same display for the mini 5.

Would’ve been pooped on if it did, without p3 color range

 

[Macalway]

The OP requires a very high degree of accuracy so don't be misled by this.

 

[Coconutcreampie]

Would’ve been pooped on if it did, without p3 color range

Nothing against that, but not if other aspects of image quality are sacrificed in that pursuit.
[doublepost=1556683023][/doublepost]

The OP requires a very high degree of accuracy so don't be missed by this.

I’m assuming you meant misled?

A “very high degree of accuracy” was not a difficult thing to achieve when Apple still cared about such things. And no, I simply expect a reasonably accurate looking display, and a display that doesn’t get significantly worse in multiple aspects of image quality than the display it has replaced.

Some people are also simply ok with being ignorant, lest they be disappointed by facts and reality. Unfortunately you see more and more of that these day.

 

[Stoianski]

Unfortunately I don’t think they will be able to improve viewing angles, as I think that is the result of adding the stupid pencil support. I'm not even sure I’d be able to deal with that even if the other things are fixed. The viewing angles are just awful compared to the mini 4. Very distracting.

iPad Air3 has no issues with the magenta tint, not sure about the viewing angle. I wonder why, because basically they‘re (mini and air) the same devices, except for the size of the screen.

I don’t see a shifted white balance or any magenta tint on my mini when viewing in normal way (right angle and proper brightness according to the environmental light, not bright screen in dark environment).

 

[newellj]

Turn off True Tone?

This. TrueTone results in very annoying (to me) shifts in color "accuracy," which is ironic. OP, try turning it off.

 

[merrygoround]

Yep. I returned my mini 5. I suggest you do the same and tell them exactly why through Apple Feedback at the Apple site. I have heard that at least here in America if you exchange you will not be able to return for a refund after that, so I would return it for a refund and try again in a few months. At the Apple Feedback site select bug and list everything wrong with the display. I suspect it will be the same things I noted when I created this thread. When I returned mine at my local Apple store they didn’t even seem interested in the reason why, which is bizarre and disappointing. I showed them my photos that I posted in the discussion and it didn’t even appear to register to the person handling my return. So yeah, do it through Apple Feedback and select bugs as reason.

I just finish installing, myself, a new battery for my iPad mini 4. Got the battery kit from iFixit. Came out perfect, not a blemish, and it looks exactly like before and I'm happy to be back using it and looking at its outstanding display. The hardest part, or most time consuming part, was removing all the original tape adhesive residue. I'll probably give the mini 5 another chance in a few months but not before I look very carefully into whether anything has changed by then. I do miss the insane speed of the mini 5 but the display was God awful to look at, for numerous reasons. If Apple chooses to do nothing about at least the sickly yellow green looking color balance, the lowered/dull white level and the strange magenta/purple cast then I’ll keep using my mini 4 for as long as I can. Unfortunately I don’t think they will be able to improve viewing angles, as I think that is the result of adding the stupid pencil support. I'm not even sure I’d be able to deal with that even if the other things are fixed. The viewing angles are just awful compared to the mini 4. Very distracting.

I exchanged before I read this but the customer service rep told me I could still return if this exchange didnt work. This will be my only exchange. If it doesn't work out, I'll just wait til later on in the year when they finally figured out this is a problem.

 

[dazz87]

thank god I didnt upgrade my mini 4 to this mini 5.........

 

[Josieb1]

thank god I didnt upgrade my mini 4 to this mini 5.........

There’s nothing wrong with the mini 5. I’ve had mine for nearly a month now. I’m not seeing any display issues at all.
[doublepost=1556828324][/doublepost]

iPad Air3 has no issues with the magenta tint, not sure about the viewing angle. I wonder why, because basically they‘re (mini and air) the same devices, except for the size of the screen.

I don’t see a shifted white balance or any magenta tint on my mini when viewing in normal way (right angle and proper brightness according to the environmental light, not bright screen in dark environment).

I have both the Mini 5 and the Air 3, as you say they are identical except for size. I don’t see any issues with either device and I use them both daily.

 

[Stoianski]

I have both the Mini 5 and the Air 3, as you say they are identical except for size. I don’t see any issues with either device and I use them both daily.

When both devices are turned off, and you look at the displays under angle do you see a difference? Mini should have a magenta tint.

Similarly, do you see a difference under the following conditions? Very bright screen, black background in a dark room, particularly looking at angle. Mini should have a magenta tint.

What about looking at screens in a normal way? The white balance should be the same. Can you make picture?

Thanks.

 

[Josieb1]

When both devices are turned off, and you look at the displays under angle do you see a difference? Mini should have a magenta tint.

Similarly, do you see a difference under the following conditions? Very bright screen, black background in a dark room, particularly looking at angle. Mini should have a magenta tint.

What about looking at screens in a normal way? The white balance should be the same. Can you make picture?

Thanks.

I can’t take a picture tonight, sorry i’m In bed ill, but no I don’t have any magenta tint on the mini 5.

 

[AutomaticApple]

thank god I didnt upgrade my mini 4 to this mini 5.........

Just try it for a few days and if you don’t like it, return it.

 

[Shanghaichica]

There’s nothing wrong with the mini 5. I’ve had mine for nearly a month now. I’m not seeing any display issues at all.
[doublepost=1556828324][/doublepost]

I have both the Mini 5 and the Air 3, as you say they are identical except for size. I don’t see any issues with either device and I use them both daily.

I don’t think I’m that sensitive to display issues but my mini 5 is fine. I’ve had it for a week and I’ve compared it directly to my mini 4. My mini 5 has a better display than my mini 4.

 

[Stoianski]

I can’t take a picture tonight, sorry i’m In bed ill, but no I don’t have any magenta tint on the mini 5.

Get better, soon.

 

[Coconutcreampie]

This. TrueTone results in very annoying (to me) shifts in color "accuracy," which is ironic. OP, try turning it off.

Agreed, the True Tine feature is garbage. I'm amazed Apple keeps using that feature when it obviously doesn’t work. That said, and as I said in my original post, all the issues I have described are with True Tune off.
[doublepost=1556932419][/doublepost]

I exchanged before I read this but the customer service rep told me I could still return if this exchange didnt work. This will be my only exchange. If it doesn't work out, I'll just wait til later on in the year when they finally figured out this is a problem.

Yep, me too. I'll try again in around six months or so when they have cheaper refurbished ones. I’m quite happy again with my iPad mini 4 because the new battery not only added more battery life, but it also restored full CPU speed. With the worn original battery the iPad was being throttled (iPhone style) and it was very sluggish.

I'll likely be using my mini 4 for Home Sharing my huge video library and watching online videos for another four years or more. The display is that pleasing to me. Of course since I've always been a heavy user of my iPads, including for traveling, I will likely end up with a mini 5 down the road sometime, or perhaps wait for the 6. Eventually Apple will stop supporting the mini 4 and it will be a security hazard to use for anything else beyond the home video watching I described. I figure two more versions of iOS and Apple will drop support for the mini 4.
[doublepost=1556932907][/doublepost]

There’s nothing wrong with the mini 5. I’ve had mine for nearly a month now. I’m not seeing any display issues at all.
[doublepost=1556828324][/doublepost]

I have both the Mini 5 and the Air 3, as you say they are identical except for size. I don’t see any issues with either device and I use them both daily.

I have now run into around ten people having the same issues I have described. There are also photos posted to this thread showing just one problem with the new display, and not just by me. Just because YOU are satisfied with the display on YOUR mini 5 doesn't equal there not being "nothing wrong with the mini 5." You're being irrational and not contributing anything relevant and logical to the discussion.
[doublepost=1556932962][/doublepost]

I can’t take a picture tonight, sorry i’m In bed ill, but no I don’t have any magenta tint on the mini 5.

Good for you, but other people obviously do!
[doublepost=1556933061][/doublepost]

I don’t think I’m that sensitive to display issues but my mini 5 is fine. I’ve had it for a week and I’ve compared it directly to my mini 4. My mini 5 has a better display than my mini 4.

Why do you say your mini 5 is a better display than your mini 4? It's a curious statement after saying you don’t think your are that sensitive to display issues.

 

[merrygoround]

Agreed, the True Tine feature is garbage. I'm amazed Apple keeps using that feature when it obviously doesn’t work. That said, and as I said in my original post, all the issues I have described are with True Tune off.
[doublepost=1556932419][/doublepost]

Yep, me too. I'll try again in around six months or so when they have cheaper refurbished ones. I’m quite happy again with my iPad mini 4 because the new battery not only added more battery life, but it also restored full CPU speed. With the worn original battery the iPad was being throttled (iPhone style) and it was very sluggish.

I'll likely be using my mini 4 for Home Sharing my huge video library and watching online videos for another four years or more. The display is that pleasing to me. Of course since I've always been a heavy user of my iPads, including for traveling, I will likely end up with a mini 5 down the road sometime, or perhaps wait for the 6. Eventually Apple will stop supporting the mini 4 and it will be a security hazard to use for anything else beyond the home video watching I described. I figure two more versions of iOS and Apple will drop support for the mini 4.
[doublepost=1556932907][/doublepost]

I have now run into around ten people having the same issues I have described. There are also photos posted to this thread showing just one problem with the new display, and not just by me. Just because YOU are satisfied with the display on YOUR mini 5 doesn't equal there not being "nothing wrong with the mini 5." You're being irrational and not contributing anything relevant and logical to the discussion.
[doublepost=1556932962][/doublepost]

Good for you, but other people obviously do!
[doublepost=1556933061][/doublepost]

Why do you say your mini 5 is a better display than your mini 4? It's a curious statement after saying you don’t think your are that sensitive to display issues.

Usually how much lower are refurbished ones?
Also got the new one and the magenta is worse , although it hurts my eyes less than the first one..Idk.. I guess ill play with it a little while and see if i bothers me enough to wait until 6 months

 

[bevsb2]

I posted earlier in this thread that my Mini 5 did not have a magenta tint. It does however on 100% brightness on a black screen at different angles and looks far worse in photos than in person. It has a beautiful screen otherwise and I don't see any problem with viewing angles so I am still happy with the device.

 

[Jcmwwe]

I just received my new iPad mini 5 and I have to say I am disappointed with the quality of the display. These are the things I can clearly see, not what I think I can see.

1- A noticeably warm appearance compared to my previous iPads, which were all consistently neutral in color balance. That is with the True Tone off. With True Tone on it looks awfully warm and nowhere near neutral. Truly awful appearance. The best option is to simply turn off True Tone, which is what I had planned to do in the first place. With it off, again, the display is still noticeably warmer than my previous iPads. My mini 4 running right next to it looks neutral in color balance. Whites are white, not warm. The mini 5's display is yellower and greener. With skin tones the added green does away with much of the natural pinks and magentas normally seen in skin, so now skin tones often look lifeless compared to the mini 4. That is compounded by the issue I bring up in #4.

2- Viewing angles are significantly less than the mini 4. For example, I can lay them both flat down on the counter in my kitchen playing the exact same video and I can still get a reasonably viewable picture from the mini 4. Meanwhile the mini 5 gets significantly darker. I would estimate it is approaching half the brightness of the mini 4.

3- Related to number 2 above, the black areas of the display turn reddish at those at greater viewing angles. Meanwhile the 4 pretty much stays black.

4- The white point has been reduced, rendering colors less saturated and image quality noticeably flatter and duller compared to the mini 4. For those that don’t know what the point is, that is simply the point at which whites go pure white.

Even my tech illiterate, phobic and uninterested wife sees those things.

***

In regards to #s 2 and 3, the lesser viewing angle and reddish tint in black areas, those are likely hardware issues inherent to the new display on the new mini 5, assuming only one display supplier is making the displays for Apple, in which case nothing can be done about it, or issues perhaps limited to a particular supplier, assuming there is more than one display supplier.

In regards to #s 1 and 4, those I fear are software choices by Apple, and getting Apple to change their minds on things is almost impossible. This is the same company that recently and stupidly decided to round off the corners of videos when viewing them in picture and picture mode, as if somehow we want to watch our videos like on an old tube TV.

Anyway, that is my disappointing experience with the new mini 5. I'm really bummed because my iPad mini 4 has been my computing workhorse and I almost always have it with me. The performance of the mini 5 is incredible, only let down by the display, that is supposed to be better. Nope, not in the ways I addressed. I fear Apple may now be following the Instagram filter like mentality and veering away from truly accurate colors and contrast, ironically at a time where display tech has become so advanced to allow for even more accurate color. Very disappointing Apple.

I'd appreciate anyone's views and experience on the matter, especially from those who also own/owned the mini 4.

I may end up just keeping the mini 4 and replacing the battery. A real shame because the performance if the mini 5 is such a huge step forward.

Hi I got the iPad mini 5 yesterday and totally agree with u. The display quality is not good. My iPad mini 2 looks better. Was very disappointed. Never saw a apple product look like that. I am going to return it.

 

[rui no onna]

In regards to #s 2 and 3, the lesser viewing angle and reddish tint in black areas, those are likely hardware issues inherent to the new display on the new mini 5, assuming only one display supplier is making the displays for Apple, in which case nothing can be done about it, or issues perhaps limited to a particular supplier, assuming there is more than one display supplier.

Iirc, both LG and Samsung supply displays to Apple.

 

[Coconutcreampie]

Iirc, both LG and Samsung supply displays to Apple.

Historically yes, but it is not yet known if there is more than one display supplier for the iPad mini 5. Right now I'm working on doing another upgrade (1TB blade SSD and an 8TB WD Red hard drive, and IEEE 802.11ac card) to my late 2012 iMac but after that I will look into the matter more to see if there is more than one display out there for the iPad mini 5. I'm happy again using my iPad mini 4 with a new battery I installed. It has dramatically restored performance and of course increased battery life over the worn original battery. The mini 4 display is so much better. Shame on you Apple.
[doublepost=1557810930][/doublepost]

Hi I got the iPad mini 5 yesterday and totally agree with u. The display quality is not good. My iPad mini 2 looks better. Was very disappointed. Never saw a apple product look like that. I am going to return it.

Sorry to hear you had the same experience. Unfortunately it looks like most, if not all the iPad mini 5 displays are affected by at least some of the issues I brought up and created this thread for.

I'm once again enjoying using my iPad mini 4. The new battery I installed dramatically restored performance and greatly increased battery life compared to the original worn out battery. And the display on the iPad mini 4 is dramatically better than the mini 5. A real shame. Shame on you Apple!
[

I posted earlier in this thread that my Mini 5 did not have a magenta tint. It does however on 100% brightness on a black screen at different angles and looks far worse in photos than in person. It has a beautiful screen otherwise and I don't see any problem with viewing angles so I am still happy with the device.

What about the other issues I brought up? Are you ignoring those?
[doublepost=1557811543][/doublepost]

Usually how much lower are refurbished ones?
Also got the new one and the magenta is worse , although it hurts my eyes less than the first one..Idk.. I guess ill play with it a little while and see if i bothers me enough to wait until 6 months

I'm thinking 15-20%.

 

[The Game 161]

thank god I didnt upgrade my mini 4 to this mini 5.........

I think you should if you have the money as reviews said the performance quailty is a massive difference.

 

[Coconutcreampie]

I think you should if you have the money as reviews said the performance quailty is a massive difference.

Obviously he and others posting are not only concerned with processor performance. As should be obvious from this topic, the iPad mini 5 display quality is poor compared to the iPad mini 4.

 

[bevsb2]

What about the other issues I brought up? Are you ignoring those?
[doublepost=1557811543][/doublepost]

I don't have the technical knowledge to respond to all of your issues. I don't have the Mini 4 to compare (sold mine over a year ago due to it being considerably slower than my other devices). Until the Mini 5 I have never been impressed with the screens on the Minis. My Mini 5 has an even white screen (bluish white with True Tone off) and color saturation compares favorably with my iPad Pro 11". I was trying to correct my former post which wasn't accurate re magenta tint. I don't think there is any reason to respond in what I consider to be a rude fashion.