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bavaria089

macrumors member
Oct 2, 2021
34
20
California
I have that gap as well on my 13 Pro Max but not as bad as shown in the first pictures.

I just called Apple and they basically told me that they are aware of that problem and I should get it replaced.
 
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Haamur

macrumors member
Apr 22, 2021
61
70
Easiest and fastest way is to buy 4-5 units, all from other places. You just keep the best one and return all others :D
 
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LFC2020

macrumors P6
Apr 4, 2020
16,874
38,038
Do I have this gap issue? looks fine to me. Photos taken on a iPad, then cropped, sorry ?

Screen Shot 2021-10-03 at 7.23.30 pm.png


Screen Shot 2021-10-03 at 7.27.32 pm.png
 
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leebroath

macrumors 65816
Jul 26, 2010
1,358
952
Scotland
Ok, I had this same issue, I could def see the shiny metal in the opening, but this has since gone after checking.

I am at work just now, and I push my phone into a side leg pocket from the top, so essentially pushing the top of the phone case down, so I presume this is what's closed it.

Maybe a fix for some, but I def can't see the crack opening anymore, would save a trip or long wait for another phone (if it works for you)
 

richard13

macrumors 6502a
Aug 1, 2008
927
504
Odessa, FL
Not the easiest thing to get a shot of but here's a photo of the gap with the metal looking bits on my iPhone 13 Pro.
IMG_1893.jpeg
 

Ram65

Suspended
Sep 20, 2014
430
284
Yep I id have the exact same, until I pushed the top downwards :)

I definitely saw the silver metal on the left / right, just above the ear speaker, and now I can't
Wow can’t apple allow this to slip through the cracks
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
don’t look at the cameras on the back to closely. lots and lots of gaps back there .
The back of my 13 Pro Max has no gaps, everything looks like it was built properly. In fact, the phone looks great front, back and sides. I got a good one.
 
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levels

macrumors regular
Jan 22, 2008
128
86
I have a gap for sure, maybe not as extreme as some photos but It’s definitely there.

There’s really 2 sides to this- if you have any form of OCD you can easily see the gap every time you look at your phone in certain lighting. These phones are quite expensive, so why should you need to settle?

The other side of this is to just enjoy the phone and see if it ends up impacting anything and at that point get a replacement.

I can also say when I did in-store pickup up and read about this previously so checked the floor models in the store. I would say about 75% of them had this gap. About 1 in 4 though, I could not see any gap at all. So there is definitely some batches where either the gap is MUCH smaller and you can’t see it at all or not there at all. At some point if apple wants to charge upwards of $1500 for phones, they need to get their QC into a better place. People that are so into high end technology have a tendency to notice these things as they are looking for a top of the line experience.

Undecided so far if I’m going to deal with the hassle of an exchange, because after seeing that 75% have the issue, you are playing the lottery if you will even get a better one. It’s at the very least, disappointing. But as others have mentioned, if you go back and look this is nothing new- there are threads for years now about gaps/sharp edges/damaged phones so I’m also not surprised. They are mass producing these and obviously do not care enough to raise their thresholds of what’s acceptable as it will just cost them more.
 
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richard13

macrumors 6502a
Aug 1, 2008
927
504
Odessa, FL
I have a gap for sure, maybe not as extreme as some photos but It’s definitely there.

There’s really 2 sides to this- if you have any form of OCD you can easily see the gap every time you look at your phone in certain lighting. These phones are quite expensive, so why should you need to settle?

The other side of this is to just enjoy the phone and see if it ends up impacting anything and at that point get a replacement.

I can also say when I did in-store pickup up and read about this previously so checked the floor models in the store. I would say about 75% of them had this gap. About 1 in 4 though, I could not see any gap at all. So there is definitely some batches where either the gap is MUCH smaller and you can’t see it at all or not there at all. At some point if apple wants to charge upwards of $1500 for phones, they need to get their QC into a better place. People that are so into high end technology have a tendency to notice these things as they are looking for a top of the line experience.

Undecided so far if I’m going to deal with the hassle of an exchange, because after seeing that 75% have the issue, you are playing the lottery if you will even get a better one. It’s at the very least, disappointing. But as others have mentioned, if you go back and look this is nothing new- there are threads for years now about gaps/sharp edges/damaged phones so I’m also not surprised. They are mass producing these and obviously do not care enough to raise their thresholds of what’s acceptable as it will just cost them more.
I agree there are two sides to this and I've gone back and forth on this a bit. Between the "gap" and the whole UPS delivery debacle that I won't both getting into here I'm kind of mentally exhausted from this week. I remember having similar trouble with my iPhone 4 and swapping it out a few times (over the course of months) before I finally got one that didn't have scratches. I would really like to avoid going through that again.

I will likely call Apple to find out if this is a known issue and what they have to say about it. I see a few possible outcomes here. I could just return it outright and go back to my iPhone X which I haven't traded in yet. But I really do like this iPhone 13 Pro and the color. I could ask for a replacement and hope for the "next" one doesn't have this or other problems. Or I could just keep this one and move on with my life hoping that I don't see the "gap" all the time or letting it get to me.

I'd be really interested to hear what you and others are doing.
 

TheSynchronizer

macrumors 6502
Original poster
Dec 2, 2014
443
729
I’m waiting for in-store availability (My local store has had some in stock a few times now, just haven’t had the chance to buy yet), and essentially I’m just going to be replacing it once and hopefully the next one will be fine. If the next one has the same gap i’ll most likely settle on it, unless the gap is worse than the one I have now then i’ll keep playing the replacement lottery.
 

tonie walker

macrumors 6502a
Sep 25, 2020
598
1,018
worldwide
if the gap bother’s you, a must return. This happens a for the first batch of release, can be the factory where it was assembled, the tolerance for frame or screen. The 12 pro’s last year worst gap i saw was as thick as an atm card.
 

richard13

macrumors 6502a
Aug 1, 2008
927
504
Odessa, FL
if the gap bother’s you, a must return. This happens a for the first batch of release, can be the factory where it was assembled, the tolerance for frame or screen. The 12 pro’s last year worst gap i saw was as thick as an atm card.
For me, it's not the gap that's the problem/concern, it's the metal looking stuff in it. Is my phone assembled incorrectly? What is that metal thing anyway?
 
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