I did not luck out at an AT&T store today so I just pre-ordered the 7+ with the iPhone Update Program.
I'd claim it with apple asap. No point in delaying.Hello thread -- been watching this thread and any assistance / advice would be much appreciated.
I pre-ordered my iPhone 7 (Jet Black, 128G) with an arrival date on 9/16 held at the UPS location (the main UPS distribution point in Manhattan NYC). I went to the UPS location today at 4 PM (the customer service area closes at 9 PM). I stayed until I was the last person but was told at 11 PM that they can't find it + probably lost it.
The customer rep told me that I could either wait for the package in hopes that it pops up somewhere or just claim it as lost with Apple. I was too exhausted, hungry, dehydrated to be mad so I just left. I'm not sure what route I should take. Any thoughts?
Hello thread -- been watching this thread and any assistance / advice would be much appreciated.
I pre-ordered my iPhone 7 (Jet Black, 128G) with an arrival date on 9/16 held at the UPS location (the main UPS distribution point in Manhattan NYC). I went to the UPS location today at 4 PM (the customer service area closes at 9 PM). I stayed until I was the last person but was told at 11 PM that they can't find it + probably lost it.
The customer rep told me that I could either wait for the package in hopes that it pops up somewhere or just claim it as lost with Apple. I was too exhausted, hungry, dehydrated to be mad so I just left. I'm not sure what route I should take. Any thoughts?
No I'm not regretting it. I'm happy with it. On my 6S Plus I didn't use a case, but this is so small and slips out of my hand so I'll get a slim case with a clear back.Are you regretting that?? I have small hands so the plus is just too bulky for me.
No shipping label yet. Nor do I have a support entry at Apple.comI tried to read back as far as I can but this thread gain 14+ pages since I last visited last night so I cant catch up all the way.
Anyone with a ATT 128gb Plus Black that had a shipping confirmation between :08 - :14 and had a delivery date of 27-29th that went PFS have a label / tracking yet? I tried searching by reference using order number (minus last two digits, this is how it shows up on the other order reference) and phone number, nothing yet. Apple Store Order still shows PFS. Hoping they ship sometime in the next two days (most likely Sunday) so we can have them early next week.
No shipping label yet. Nor do I have a support entry at Apple.com
My phone was schedule for delivery 27-29. It went to shipped this morning @6:13 am and the tracking # shows the phone is in Hong Kong . Delivery expected Monday end of the day 7+/black/256. Oh and is also in my support page, however since everything happened overnite/early morning I don't know what happened first. Shipped status/label or profile page.No shipping label yet. Nor do I have a support entry at Apple.com
I would call UPS corporate and tell them all of this. Usually the logs they have of shipments is VERY detailed, so they will be able to see who handled it last and then question that person. During a Apple Launch, when you see several thousands of boxes looking the same, you kind of have an idea what it is and I wouldnt be surprised if people get sticky fingers.
I would also reach out to Apple ASAP and let them know too. Once Apple starts an investigation on top of UPS, I bet you your phone will MAGICALLY show up and it was "in this one area on this one shelf where nothing normally is".
Sucks that you dont have your phone but im hoping you dont have to wait long, let us know how it goes!
Good points. I'll def give them both a call tonight. However, if the phone is indeed lost/stolen, I think i'm in the back of the queue for one right (aka a few months)?
My phone was schedule for delivery 27-29. It went to shipped this morning @6:13 am and the tracking # shows the phone is in Hong Kong . Delivery expected Monday end of the day 7+/black/256. Oh and is also in my support page, however since everything happened overnite/early morning I don't know what happened first. Shipped status/label or profile page.
most weird UPS track ever ??
look the first 5 location. (top to down)
weird no ?
Not sure if anyone else is in the same boat as me. Ordered iPhone 7 Plus 128 GB in Black and got my email confirmation at 3:14AM EST on Friday the 9th. Status still sitting at Processing and ships in 2 - 3 weeks Oct 04 - Oct 10. Something doesn't seem right about this...BTW I used AT&T Next
Knowing apple, they will want to do right, so I wouldnt assume anything. Just follow the process and let them come through. I know Apple has gone to the mountains to take care of people whos phones got "lost" or damage in shipping. I mean they got a phone overnighted to them so fast it was here in 2 days at most. So I have faith apple will take care of you.
On the Apple website order status there is a little box if you click it it open the tracking number and a track your package button. Confirmation email was 3:06 ESTDid apple provide the tracking number or did you look for it? What was the timestamp of your confirmation email?
[doublepost=1474084831][/doublepost]
If you have my choice and your address isnt listened on the right of the tracking info box, call UPS asap
For anyone who may be curious, STILL nothing. Just emailed help (at) ups dot com in the hope that they can give me an idea WTF is going on. Sheesh.
That sounds like a plan. I usually put an otterbox defender on but this year I really wanted jet black phone but settled for matte due to the issues and then found a spigen armour case that mimics jet black. Should be here early next week. Enjoy your phone.No I'm not regretting it. I'm happy with it. On my 6S Plus I didn't use a case, but this is so small and slips out of my hand so I'll get a slim case with a clear back.
Aaaaaaand now they've bumped me to Monday. I am going to LIGHT SOMEONE UP at customer service tomorrow. What the actual f*ck?! They didn't even give me an option for Saturday, so I'm going to hope that I can either get them to hold it for me to pick up somewhere TOMORROW, or see if they can get the shipping bumped to tomorrow. I wouldn't be half as mad if two different people hadn't lied to me and told me to sit there and wait and "be patient" and that they'd ensure that I got it tonight. What a load.not good!