From what I am reading there is special stock set aside for upgrades not available to others. The lawsuit that is going claims upgrade people should not go over the 12 monthly payments. I think we will see a definitive process next year. You do have to have an appointment so they can check out your trade in. It appeared from this thread there is a special line for that at the store. Some claimed it went pretty fast. I am sure this will all be resolved for next year hopefully making sure upgrades get processed as priority.Random questions, maybe y'all get point me in the right direction. I was hoping someone could explain the apple upgrade process while pre-ordering at midnight online (for next year of course). Do you have to set up an appointment? How does that work?