you seem to have an inability to understand what you're reading... most likely due to the fact that you are very busy wording your rebuttal. I'm not even mad about their inability to provide the phone, they are at the mercy of Apple in that regard. in fact I don't believe i'm entitled to money at all, I'm just saying it would be a nice goodwill gesture to those of us being given false information from the companies agents. Do I expect a bill credit? no. am I ranting and raving about a bill credit? no.
I've not even contacted the company via phone or in person since my in store pre-order. So get off your high horse and take a chill pill.
I would honestly be happy if the company acknowledged the errors and put forth real effort to properly train their people to handle these big events and to not be afraid to say "I don't know." I'd rather hear that then be given false information.