So an updated to my phone...
It was sitting in their Kentucky warehouse for three days, and I called and chatted and no one could tell me why it would be sitting there for three days. One of the reps said to wait three more days to see if it gets picked up by UPS, and I said that is not an acceptable answer to anything. I filed a claim with UPS, and they contacted T-Mobile on my behalf to inform them that they have never received my phone from their warehouse, and the device is clearly sitting in their warehouse. My claim was resolved with no communication further. I wake up to another charge for the phone from T-Mobile (So now I have two charges of $202), and they refunded the original transaction. My device was picked up at 3-4AM by UPS and it is in Philadelphia now waiting for delivery on Monday.
Long story short, since T-Mobile can't tell me anything, here is what I came to the conclusion of. Either my phone was misplaced or stolen, and that is why it was never scanned in by UPS. Once I filed the claim via UPS, T-Mobile was forced to explain where my device was, and they simply grabbed another one to fulfil my order. This is why I was charged a second time.
That's the only thing I can come to, let me know if any of that makes sense to anyone else. Either way, my device will be here Monday...