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Seen Matte and Jet black today in person. The matte looks so much better. Glad I got that color
 
T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
Felwin L: Hi Anthony. Hope you're doing fine.
Felwin L: I'll go ahead and check on your order.
You: thank you
You: S017382
Felwin L: My pleasure.
Felwin L: Thanks!
Felwin L: One moment, please.
Felwin L: Thank you for waiting, Anthony.
You: welcome
Felwin L: Order is completed and just waiting for the stock from Apple. Most Recent Estimated Ship Date: 09/19/2016 to 09/26/2016
Felwin L: There's no exact shipping date yet but rest assured that you will be notified right away once the order is shipped.
 
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Question for all you seasoned T-Mobile experts: we just switched from AT&T. My company has negotiated 15% discounts with all the carriers including T-Mobile. Several of my coworkers have the discount on their simple choice Plans. I asked a CS rep how to set this up when our accounts become active and I was told no discounts could applied to the new plans. Is this true or is this normal CS misinformation? If I push this issue to a manager will it go anywhere? Anyone have any experience with this at all? Thanks in advance.
 
Question for all you seasoned T-Mobile experts: we just switched from AT&T. My company has negotiated 15% discounts with all the carriers including T-Mobile. Several of my coworkers have the discount on their simple choice Plans. I asked a CS rep how to set this up when our accounts become active and I was told no discounts could applied to the new plans. Is this true or is this normal CS misinformation? If I push this issue to a manager will it go anywhere? Anyone have any experience with this at all? Thanks in advance.

Yes that is true.
 
So frustrated now

Online my order show September 19th-26th. I am chatting now with T-Mobile Help online and now this:

"Shipping time frames for all colors and memory sizes can also be found here explore.t-mobile.com/shipping-dates. I'm showing your device should ship between 11/1 to 11/30. I realize this may be disheartening to learn that you'll have to wait even longer. I apologize for any discrepancy in the shipping time line. I show you were told differently earlier. There has been an overwhelming demand for the most of the Plus models, in fact the stores are not even carrying them at this time. I see that you did pre-order at the earliest possible opportunity on 9/9, however, inventory on that model is just insufficient at this time. I would imagine you'll be one of the first to get it within that time frame since you pre-ordered very early, so hopefully beginning of November. Wish there was more we could do on this. You can check the link above periodically to see if time frames have changed, but as of today we're looking at November. Please let us know if you have any further questions or concerns. We're here for you 24/7"

Me:
This is so frustrating. If I cancel the order and change the color for a matte black will that help me to get it faster?

T-Mobile Help:

"I get where you're coming from, really do. Hopefully we can get Apple to forecast better in future on inventory coming to us. The Matte Black actually does have a shorter wait. Shipping time frame is 10/3 to 10/17. You are able to cancel the order and have one re-issued for the Matte Black. Would you like to proceed with this change"

Oh, well. First year with T-Mobile but I suppose this is an Apple issue, not T-Mobile.
 
So frustrated now

Online my order show September 19th-26th. I am chatting now with T-Mobile Help online and now this:

"Shipping time frames for all colors and memory sizes can also be found here explore.t-mobile.com/shipping-dates. I'm showing your device should ship between 11/1 to 11/30. I realize this may be disheartening to learn that you'll have to wait even longer. I apologize for any discrepancy in the shipping time line. I show you were told differently earlier. There has been an overwhelming demand for the most of the Plus models, in fact the stores are not even carrying them at this time. I see that you did pre-order at the earliest possible opportunity on 9/9, however, inventory on that model is just insufficient at this time. I would imagine you'll be one of the first to get it within that time frame since you pre-ordered very early, so hopefully beginning of November. Wish there was more we could do on this. You can check the link above periodically to see if time frames have changed, but as of today we're looking at November. Please let us know if you have any further questions or concerns. We're here for you 24/7"

Me:
This is so frustrating. If I cancel the order and change the color for a matte black will that help me to get it faster?

T-Mobile Help:

"I get where you're coming from, really do. Hopefully we can get Apple to forecast better in future on inventory coming to us. The Matte Black actually does have a shorter wait. Shipping time frame is 10/3 to 10/17. You are able to cancel the order and have one re-issued for the Matte Black. Would you like to proceed with this change"

Oh, well. First year with T-Mobile but I suppose this is an Apple issue, not T-Mobile.

I actually went this route. Had previously ordered a plus 32gb in matte black and my estimated ship was in November. Canceled that order and went with 128gb plus in matte. My estimated ship now is early Oct. Hope that holds up or I hope it gets delivered early.
 
Question for all you seasoned T-Mobile experts: we just switched from AT&T. My company has negotiated 15% discounts with all the carriers including T-Mobile. Several of my coworkers have the discount on their simple choice Plans. I asked a CS rep how to set this up when our accounts become active and I was told no discounts could applied to the new plans. Is this true or is this normal CS misinformation? If I push this issue to a manager will it go anywhere? Anyone have any experience with this at all? Thanks in advance.
Maybe misinformation.. I have a discount on my SC plan..
 

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My buddy had a reservation with Apple regarding his upgrade plan today, and ended up walking out with a black 7+ 256gb. He didn't even try to pre-order or anything.

I'm still waiting to get my black 7+ 128gb that I "pre-ordered." I was one of those people that called at 12:01 just to have my order cancel itself out...
 
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Personally I think that T-Mobile is full of S**t when they say we will be getting our phones on the estimated dates because on their website it says we won't even get them till November soooo all the 256 gig people like me can expect to be screwed till November -_-
 

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View attachment 654062 View attachment 654063 Seen Matte and Jet black today in person. The matte looks so much better. Glad I got that color

Yeah, gotta agree. Not trying to harsh any JB mellow here....but when I first saw the JB's, it was instant "holy mother mary of christopher!" that is gorgeous. Then, reality set in. Smudges. Scratches. Protection needed from minute one, which would defeat the purpose of the glossy glory to begin with etc.

Can't wait for matte bliss :)
 
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