This question may sound dumb - but how do we know those are T-Mobile iPhones?
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Same thought here. I check Maryland, DC and Virginia - Not one to reserve.
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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread
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This question may sound dumb - but how do we know those are T-Mobile iPhones?
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Same thought here. I check Maryland, DC and Virginia - Not one to reserve.
Anybody have the iPhone program from Apple? Where you are able to upgrade a phone every year. If so what's your experience on it? If I can reserve one for T-Mobile I think Ina just do that if my pre order won't come asap but would like to hear if it's worth it or not.
I've had to write Legere emails for the past 3 iPhone launches, including this one, in order to get my order on time. This shouldn't have to be done. And I don't mean to sound like I'm above doing so because clearly I'm not.
We all rave, myself included, about how cool it is that his Executive Team contacts you and makes it right. But this is the problem! Get your system and your sh*t together so hundreds, if not thousands of people DON'T have to email you to get their iPhone order straightened out! What other carrier do you see people having to do this? You don't! It's all smoke and mirrors...if TMO was really as customer oriented as they say they are, they would've remedied all these hyped release pain points by now. Like seriously, in 2016 there's no option to update credit card info? Oh wait, there is but the rep didn't mention it? And after a call to "support" their only remedy was to cancel my existing order and go to the back of the line?
Like I said, I'm over having to do all this work to spend my money. No more emails, tweets to T-Force, etc. When I can walk into a store and get a phone I will.
/rant
I understand that is an option. But I feel like John Legere and the executive team have already received so much communication that whatever I say would have little impact. I'm not asking to be bumped (although who wouldn't love that). I simply want acknowledgment that T-Mobile Jump! and JOD customers are not being treated as promised when we signed up for the services. It makes the service feel less valuable. What's the point of being able to upgrade in time for the new iPhone release if we are not being sent phones nor have any priority as a loyal customer. When calling to confirm my CC on file, I politely explained what all happened with my particular situation to the customer service rep. She was extremely sympathetic and wonderful to speak with. She offered to reach out to her supervisor as a courtesy to see if anything could be done. When he answered, I again explained the scenario. He was quite rude and told me I was SOL with my placement despite their system issues bumping me into November and he would cancel my order and send me to Apple directly. I told him that wasn't what I was asking at all and we disconnected the call. It wasn't a good experience to say the least.
Unacceptable. I'm sure they're getting frustrated being stuck between apple and us, but that kind of "professionalism" shouldn't have a place at a major company any more. There are plenty of other people who probably want his job who would do it better.
I completely understand you stance, and I definitely agree. Definitely makes me reconsider paying for jump, let alone even upgrading through t-mobile anymore.
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Exactly. I can completely understand that I'm sure that not everyone who is calling is being calm and collected or polite about their situation when they speak to customer service reps so they're getting frustrated, but at the end of the day that is your job. You are the companys customer service rep, there's no reason to be saying things like that to customers.
I agree completely that you did call at 3:06 and spoke to Brianna though I see the order wasn’t complete until later at 4:20. I’m truly 
for any confusion as I know we were having issues placing the order when the pre-order came out first thing in the morning which would make sense why the order went through later as that representative must have collected your information so they could place the order as soon as we could in the system. I understand you just want to know what’s going on with your order and I also want us to be on the same page as well Nick. Does this make sense? *KyleS
I had hung up the phone at 3:16 AM EST. Sitting here in team 9/27-10/10 with the 7+ MB 128 GB. time stamp on my EIP was 4:22 AM PDT. This could explain some of these JOD orders being screwed up.
for any confusion as I know we were having issues placing the order when the pre-order came out first thing in the morning which would make sense why the order went through later as that representative must have collected your information so they could place the order as soon as we could in the system. I understand you just want to know what’s going on with your order and I also want us to be on the same page as well Nick. Does this make sense? *KyleSI had hung up the phone at 3:16 AM EST. Sitting here in team 9/27-10/10 with the 7+ MB 128 GB. time stamp on my EIP was 4:22 AM PDT. This could explain some of these JOD orders being screwed up.
If you check the apple reserve site you should be able to reserve one to pick up in store. Not sure if the carriers are getting any but the apple store definitely is.
Don't give up hope I ordered the exact same phone and received mine yesterday. Replying to you from it actually.
You can also JOD in store. The only limitation of JOD is not being able to order online.
To all 7+ 32gb matte black with 9/27-10/10 I hope you guys get your phones soon. I received mine yesterday. Writing this from my phone actually. Don't give up hope. If it means anything order was placed on 9/9 7:42AM PST. Also I'm a new customer to T-Mobile so I don't know if that played a role in getting my phone out fast.
Here's what i think we should do: Let's draft up a well written email that we can all utilize and send to John. The email should express our frustration regrading our pre-order experience. Let's bombard John's email box with this one email from different users.
Same, I figured out the message reps know even less then the call reps
So I am still going to assume that no one has had any charges for the iPhone 7+ MB 128GB or 256GB yet?
Nope, no one so far. I'm already in my ETA of 09/19-09/26. Hoping for good news soon.
Nothing and I don't really expect anything for a day or two at the least. I'd consider myself very lucky if I actually get the device by the weekend or even 9/27
.Next year, I'll be ordering from both Tmobile and Apple and keeping the one that gets to me first
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The Apple store I went to didn't get any plus models. You can pre-order and get it in store in about 2-3 weeks out.
Nope. Really should have kept my apple order I had. If there is no movement by tomorrow night I or Thursday morning at latest I don't see how I'm getting my phone by the 26th. But them again maybe I'm underestimating what ups is capable of.
Keep checking on the apple reserve site, they seem to get new stock every morning and you can just reserve for pick up.
T-Mobile told me between the 23rd and 26th is the expected Plus orders to come in, but they are hoping Apple will send them sooner.
