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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread
- Thread starter ciscomata
- Start date
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Really seems like the problem is with jump on demand
JoD! upgrade request performed at 3AM ET via (800) 672-5390
128GB Rose Gold 7 Plus, $149+tax, S01738XXXX, ETA 09/19-09/26.
128GB Rose Gold 7 Plus, $149+tax, S01738XXXX, ETA 09/19-09/26.
So I was told my order "canceled itself out" when I first pre-ordered at midnight. I then spoke with 5 different reps, all giving me different information and prices (the history showed I had like 10 orders trying to get processed). I had the same issue last year with the 6s plus, so I tweeted at tmobile and John Legere multiple times w/screenshots of my convo's with reps from last year - just to let them know they were failing again this year. I got a call from one of their "special" reps (2:30ish ct), and helped process my order. Everything was "magically" working again. I asked if I would still be able to get my phone on launch since they screwed it up. He went on to tell me how they have "special" ways of taking care of these situations and guaranteed I'd have it on launch day...
EIP came 20 min ago - I ordered the Black plus 128gb and have the shipping dates 9/19 -9/26. So we will see...
EIP came 20 min ago - I ordered the Black plus 128gb and have the shipping dates 9/19 -9/26. So we will see...
Yah. I ordered the black. Not Jett black
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That's the date I have for my iPhone as well. I ordered my phone on 9/9 at 8am ish PST time
This is ridiculous. Still no EIP yet! The phone I got shows up as undefined on my T-Mobile with an EIP a of negative -$7,900.
Ordered iPhone 7 Plus in Black with 128 GB of storage over the phone (opted to do equipment installment plan). Spoke with a rep the previous day who was kind enough to give me a call right after 3:01 a.m. here in NY.
Received the email to sign the equipment agreement at 3:35 a.m.
Received copy of signed equipment agreement at 3:39 a.m.
Thank you for your order email received at 4:03 a.m. with estimated ship date between 9/19-9/26.
We shall see!
Also communicated with @TMobileHelp via Twitter DM and found out I can trade in my iPhone 6s Plus with 64 GB of storage after I receive my new phone. See screenshot of their message about that!
Received the email to sign the equipment agreement at 3:35 a.m.
Received copy of signed equipment agreement at 3:39 a.m.
Thank you for your order email received at 4:03 a.m. with estimated ship date between 9/19-9/26.
We shall see!
Also communicated with @TMobileHelp via Twitter DM and found out I can trade in my iPhone 6s Plus with 64 GB of storage after I receive my new phone. See screenshot of their message about that!
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No one can explain the weird errors I have been getting with T-Mobile. I tried to preorder at 12:01, and was on the phone with them until 4AM with countless "Confirmation failed" errors.
They called back quite a few times and still got the error until 6PM, now I have this mess on my account instead. I doubt I'll be getting a phone and might prepare for a nice camp out at my local T-Mobile store.
I ordered the 7 plus 32gb black in the afternoon and is showing a ship date of 11/1-11/30. Hopefully they are under promising and will over deliver.
Given that I didn't order the jet black, and that I ordered today I would think they could ship it at the latest in October not November.
You would think so, I am hoping for ship dates getting bumped up.
I have been reading that people are cancelling orders they placed. Not sure why.
Got my order confirmation:
iPhone 7+ Jet Black 128GB
Free T-Mobile Msg: Your T-Mobile order xxxxxxxxx is confirmed and expected to ship between 09/19/2016 and 09/26/2016. We'll text you a tracking number once it ships.
iPhone 7+ Jet Black 128GB
Free T-Mobile Msg: Your T-Mobile order xxxxxxxxx is confirmed and expected to ship between 09/19/2016 and 09/26/2016. We'll text you a tracking number once it ships.
This happens every year. They have to give rough estimates on the dates because apple is creating a "hype" for these new phones. They will not tell what and how many of each item each carrier is getting. They are in the dark till they open the shipments from china in their depot in Kentucky before they get dispersed out to us. They have to be cautious what they're promising their customers so they pick these safety net estimated dates. I always have something crazy down then get the phone the release day.
They're trying to make it sound EXTRA rare to get these phones, so people get all OMG I WANT TO Order ONE TOO Because its coveted. Yeah some might end up being a week or two late but most often those people ordered 3-4 days too late.
They aren't doing jump/jod priority this year. Last year they put all the jump customers infront of regular customers and that caused a giant order system mess. Exec team who did my order for me today explained all that **** and confirmed it.
Make sure you put an alert on your cards because when you get charged you physically have a phone in the states and assigned to you. Usually you get a tracking number a day later. Thats how I know where my order is every time.
They're trying to make it sound EXTRA rare to get these phones, so people get all OMG I WANT TO Order ONE TOO Because its coveted. Yeah some might end up being a week or two late but most often those people ordered 3-4 days too late.
They aren't doing jump/jod priority this year. Last year they put all the jump customers infront of regular customers and that caused a giant order system mess. Exec team who did my order for me today explained all that **** and confirmed it.
Make sure you put an alert on your cards because when you get charged you physically have a phone in the states and assigned to you. Usually you get a tracking number a day later. Thats how I know where my order is every time.
I pre ordered the black 128gb iPhone 7 via the telephone because I am a jump on demand customer and it was extremely easy. Paid the 100$+tax which doesn't get charged to my card until it ships. Waited 3 minutes to a get a rep. Took him less than 10 to process order. Waiting on the email that I have to sign the agreement for. After I get the phone all I have to do is return my 6S in store he said.
Did anyone ever have a trade-in get rejected? My 6+ has a small dent on the upper right and it's very slightly bent. No water damage, no cracked screen, and everything works.
I did take it in to a TMO store and have them look at it and they said it's fine. But when trading in through the mail, it's a 3rd party that examines the phone right? Too bad you can't take it to a store to trade in if you purchased online.
I did take it in to a TMO store and have them look at it and they said it's fine. But when trading in through the mail, it's a 3rd party that examines the phone right? Too bad you can't take it to a store to trade in if you purchased online.
Just chatted with TMO, and confirmed my order is processing, and all is right with it. I asked him about the 9/19-9/26 delivery date. He said they are rough estimates, but I should probably expect it that week. He said it is always a possibility to get it on launch day, but it does depend on when they get the phones, supply...he said each one is sent out on First come, first served basis. I ordered a black (matte) 7+, 256gb, so whenever I get it is fine. Better than November.
I have a feeling the TMO CSRs are having the worst 24 hours of their lives right now.
I have a feeling the TMO CSRs are having the worst 24 hours of their lives right now.
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Dude nothing was worse than the IPhone 6 launch.