How bad was it? I was on att for it last time I remember not being able to order from Apple til I think 6 am
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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread
- Thread starter ciscomata
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Wonder what that guy is on Lol Would be nice, but not realistic
I just made an order a few minutes ago and it says my estimated ship date is october. Maybe because I got the silver and noone else wants the silver really lol.
I opted for the Jet Black iPhone 7 Plus 128GB model. I noticed that all the other colors had earlier shipping times, but I guess I'm just gonna have to deal with a November estimated time to receive mine. Here's to hoping Apple increases their units in the next few weeks *fingers crossed*
I ordered the same, but tmo royally f*cked me over- my first order at 12:00am failed, but the rep didn;t say or do anything. JOD system was super messed up, finally got an order through tonight, Nov. ship date. Canceled, ordered black instead.
I went into the store to have it figured out yesterday. From my past pre-order with the iPhone 6 I found this to be a better solution. From what I heard a lot of people were having issues using their JOD to make the purchase. Sorry to hear that it was a stressful situation. Hopefully you get this new order shipped out sooner.
I was going to stay up for the pre-order, but I was so tired from work that I knocked out before 11:30 while waiting, HAHA. I ended up placing my order for the 7 Plus in Black 256GB in the afternoon around 2PM PST, and my shipping date is 09/19 - 09/26. I'm hoping I get it sooner than later or I might just change my mind, LOL. I'm coming from a Note 4 so there are definitely a lot of new things that will take me some time getting used to, but I'm excited for this change.
Ordered iPhone 7 Plus in Black with 128 GB of storage over the phone (opted to do equipment installment plan). Spoke with a rep the previous day who was kind enough to give me a call right after 3:01 a.m. here in NY.
Received the email to sign the equipment agreement at 3:35 a.m.
Received copy of signed equipment agreement at 3:39 a.m.
Thank you for your order email received at 4:03 a.m. with estimated ship date between 9/19-9/26.
We shall see!
Also communicated with @TMobileHelp via Twitter DM and found out I can trade in my iPhone 6s Plus with 64 GB of storage after I receive my new phone. See screenshot of their message about that!
So at this stage you just pre-ordered with an EID. Is there any form to fill to let them know we will trade an older iPhone when we receive the iPhone 7? Don't want them to claim after that I missed the promotion "window" without securing the trade in... And don't want to give my iPhone 6 without having received the 7 since I will have no phone in the meantime...
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So you already returned your iPhone 6 to T-Mobile without having received the iPhone 7? Or you just secured the trade in offer?
This is exactly what I ended up doing and will do it again in the future. Initially I was TRYING to order at 330am customer service was taking my order when the system went down. She then says. I will call you back in 30 mins. It's over 24 hours now and no call back. Glad I went to the store instead
I'm in the same boat. I ordered a few minutes after 12AM PST and managed to sign the EIP immediately after the phone call/order. Received a text with order # and confirmation soon thereafter. Since then, I haven't been able to use the order # to dig my order up, or see it pop up through my-tmo anywhere. The ship date in the email said Sep. 19-23.
After 2 phone calls and a twitter DM chat with them I have been assured that my order is confirmed, and that their systems will take time to have it show up.
said something similar earlier in the thread actually after my contact with a manager as well
Mine did.
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Sounds like my exact situation. Honest to goodness T-Mo has got to do better. It was easier giving birth to my 9 lb 2 oz daughter with a worn out epidural than it was to order this dang phone!
I was my rep's first customer at 11:55 pm Thursday night. Had to wait until 12 to order. Everything was going great until my credit card attempted to be added. Then she said the number was invalid. Put me on hold. Came back to tell me the system was down but no problem; she'd just submit it in their back up system.
Never happened, I found out after a few calls with executive reps from the Office of the President. They couldn't get my order through until yesterday at about 10:30 am PST. I didn't get the EIP email until last night at about 10:00 pm PST. Of course execs say don't worry about the Nov. shipping date; we are moving your phone to be shipped with the launch day orders because of when you ordered, blah blah blah. This is exactly what happened last year and I did get my phone on launch day. But for the love of PETE and twenty other people, WHY can't they get this RIGHT?!
I will probably get some hate for asking this, but why did people call in the middle of the night? Seems like everybody will be getting shipped in the same time frame?
I also don't understand the anger over paying money up front. In the end I will be getting a $900+ phone for about $200 total including taxes. That's a good deal imo.
I also don't understand the anger over paying money up front. In the end I will be getting a $900+ phone for about $200 total including taxes. That's a good deal imo.
The downfall is, if yo owe 200 dollars, you can't pay it off early, or it will cancel this promo and you will loose you credits.
Or that your email address has been recorded incorrectly. That happened to me last time.
Honestly I'll give T-Mobile a break here. I think most people including myself thoughtClearly Apple jumped the gun, decided to go ahead with pre-orders even though the Jet Black isn't ready for full-on production. Either that or t-mobile only gets so many of them. I ordered early this morning got 11/1-11/30 ship date.
the Matte Black would sell more. Well because the jet black will be a finger print magnet and will scratch very easy, and be more slippery. Especially when so many talk alot of crap about how the Galaxy S7 edge is all those thing as well.
Calling them now. I did one order earlier that day and recvd the email while I was still on the phone with the rep.
yep, me too. You need to make sure you use the phonetic alphabet when you say letters that can sound the same. They STILL have an N in place of the M in my email address, so every time I correct them before I hang up.
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or there are plenty of sheep that don't follow the news and reviews like most of us do and just order black and the rep says jet back...yep the black one.
Same as me but I still don't have a pending charge or even a placeholder on my bank account.. anyone else in the same boat?
Yeah when he the cs rep asked me the jet black one I was like nope, I don't want a finger print magnet and he was like yeah he thought the matte black looked nicer too. The rep was actually pretty cool, and really put in the time to help me with all the JOD issues they were having.
Well I called because you never know with Apple. They could have lots of supply or shortages. If I didn't care about the color or that it was a Plus model I would not have waited up. But I just can't do the regular 7 and only really wanted the Matte Black, I don't like the white bezel the black bezels more look inconspicuous and help when watching videos for me.