Well after a whole day of trying, I have come to the conclusion that T-Mobile has done nothing but bone me, hard. I called in at 3:00am EST, and got right through to a woman who spoke very, very poor english. I was her first customer, and I wanted to upgrade 2 JOD lines to Black 32GB Pluses. I was on the phone with her for well over an hour, and she got no where, couldn't get onto the system. I hung up on her and called back and got right through to a frat boy in Idaho, who had the same issue. Both of these reps said they would put the orders through and call me back. I never got any information or calls from them again. My brother called yesterday morning and MFed them up and down, all they said was they would "expedite the orders" (without any proof or information as to what this meant) and kept throwing me $25 credits to try to shut us up. We got up to the corporate level, we are expecting a call today from the corporate office. I think the only shot we have at getting our phones is that we called 2 local stores and told the managers what happened. Both agreed to try to hold the phones for us if they even get them. I doubt the corporate office will do anything worthwhile to get the phones on launch day. I am beyond sick of T-Mobile, every year this is an issue. Once I am making more money I'm getting out and going to Verizon or even back to AT&T. I never had any issues with AT&T, always got my phone on launch day. I even had a guy at the store who would put items away for me if I came in and told him I wanted them.
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