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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread

LinkinJunior

LinkinJunior

macrumors regular
Aug 21, 2008
101
92
Anyone with a estimated ship date for 11/01?

Why would they require me to return my current phone by 10/11/16?
 
Saevangelist

Saevangelist

macrumors regular
Sep 10, 2016
125
193
Anyone have any info on the wrong address on shipping ? I've tried to contact CS a few times and they all say I have to wait for a shipping confirmation to change my address via UPS ... Seems a little odd to me
 
M

muadibe

macrumors 6502
Oct 11, 2010
376
389
I also have a UPS tracking number in the My UPS app with a delivery date of the 16th.

edit: my tracking number is only for my watch.
 
Last edited:
joonyaboy

joonyaboy

macrumors 6502
Jun 27, 2010
336
297
FL
blue2noise said:
Anyone have an order number that doesn't show up on MyTmobile or the tracking page, but you are getting the txts and emails? My order says "Looks like we're having trouble finding your order. If it's an Upgrade, log into My.T-Mobile.com to check your order status."

When i log in to MyTMobile it only shows my ^s upgrades from last year
Click to expand...

LinkinJunior said:
So I ordered online on 9/9 for the black iPhone 7 Plus 32gb model.
Went through the steps and even signed the eip and received the copy of the signature.
Email with the signature has the order number.
I never got to the payment step because their system started to crap out.
I spoke twice with two reps, today and last Friday 9/9.
9/9 rep said he saw the order as being processed and set for 9/15-9/16 shipping.
The second rep saw the order as well as being processed.

My concern is that like some people here, I haven't received any other emails or any texts confirming a ship date.
I hope the "order being processed" isn't an error on me not getting to the last step, but i have no way to continue that order if that's the case.

Anyone else have a similar problem?
[doublepost=1473593674][/doublepost]

Same thing, froze and got the eip signnature along with order number! No update on account page, reps tell me it's shown as being processed.
Click to expand...

Still the same for me. Two reps said they see my order but I'm not convinced. My wife's phone has text, email, and shows up on my T-Mobile. Mine doesn't. Here's what they said on Twitter
 

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akuma13

akuma13

macrumors 6502a
Jan 10, 2006
934
430
boredoftheworld said:
If I don't have a charge/shipping number by the 15th for my plus I'm gonna camp the local tmobile store and see if I can score one on launch day.
Click to expand...

I'm doing the same. The phone rep who I ordered from mentioned I could go to the Tmobile store on 16th and pick up a phone if mine hasn't a arrived yet. Then i can just cancel my phone order.
 
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Paperlady1513

Paperlady1513

macrumors newbie
Sep 11, 2016
7
4
Galloway New Jersey
I went to a Sprint Store Friday evening to preorder my iPhone 7plus and I was told it wouldn't be in until November?? I really hope they are wrong! I have been waiting for the 7! I didn't upgrade to the 6s because I wanted to be able to get the 7!
When i was looking online to preorder I saw this message

Get $27.95/mo credit with an eligible smartphone trade-in.
Eligible phones include iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, Samsung Galaxy S7, Samsung Galaxy S7 edge. After monthly service credit with 24-mo Installment Billing or lease for well-qualified customer with new line activation or eligible upgrade. Credit applied within 2 invoices after trade-in received.
So would I get a credit each month?
 
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Agent OrangeZ

Agent OrangeZ

macrumors 68040
Mar 17, 2010
3,022
3,016
Planet Earth
Paperlady1513 said:
I went to a Sprint Store Friday evening to preorder my iPhone 7plus and I was told it wouldn't be in until November?? I really hope they are wrong! I have been waiting for the 7! I didn't upgrade to the 6s because I wanted to be able to get the 7!
When i was looking online to preorder I saw this message

Get $27.95/mo credit with an eligible smartphone trade-in.
Eligible phones include iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, Samsung Galaxy S7, Samsung Galaxy S7 edge. After monthly service credit with 24-mo Installment Billing or lease for well-qualified customer with new line activation or eligible upgrade. Credit applied within 2 invoices after trade-in received.
So would I get a credit each month?
Click to expand...
Hi. Welcome to the T-Mobile pre-order thread.
 
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phantom5251

phantom5251

macrumors 6502
Aug 23, 2009
418
138
Michigan
Does T-Mo's site usually do routine maintenance at this time? Can't access my order status. No Jet Black 128 GB UPS label yet - site last quoted 11/1-11/30 - but had to do the order with the executive team who said it should go out launch day, but we'll see. Also ordered a 32 GB 7+ gold for wife separately and that was a 9/19-9/26, but no label yet for that either.
 
D

domineus

macrumors regular
Aug 7, 2010
135
67
And now I am slightly peeved.

The representative took down the wrong credit card information. I had to reprocess the order AGAIN

So I've been pushed back to november I am very pissed
 
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F

formerpc

macrumors 6502
Apr 15, 2009
378
218
phantom5251 said:
Does T-Mo's site usually do routine maintenance at this time? Can't access my order status. No Jet Black 128 GB UPS label yet - site last quoted 11/1-11/30 - but had to do the order with the executive team who said it should go out launch day, but we'll see. Also ordered a 32 GB 7+ gold for wife separately and that was a 9/19-9/26, but no label yet for that either.
Click to expand...
When I follow the link in their text I get an error message now (it was fine yesterday). If I go the long way through My T-Mobile to get to the order, it shows fine. I wonder if yours is similar to mine?
 
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