Sounds a little overboard to me. This is phone, not life saving medicine.
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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread
- Thread starter ciscomata
- Start date
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I ordered (or so I thought) my Black 7 plus 128gb at 3:07am est. but never received any kind of confirmation or email at all. I called back an hour later. The guy I spoke with said not to worry and that I would receive mine on the 16th as it will ship on the 15th. So still no email or confirmation as of 7am. So I called once more. This time the woman I spoke with seen notes that an order was placed, but no actual order. So she redid the order and still said I would receive the phone on the 17th (i guess it slipped a day). So then I finally get a confirmation of shipping 9/27-10/10. So I called back in. I was promised that these are just "place holders" or "generic dates" and given a personal line of this rep and her manager. She promised me that I would be receiving the phone on the 16th or 17th. She even went further to say that I may receive it sooner than that as she has seen that happen the past few years. I'm hoping that is the case. Just wanted to give this info to everyone who has the same est del date
Ever heard of the saying "to each their own". He feels wronged and wants someone to make it right since it was through no action of his own.
Same thing happened with me. But I called back in later that day and they assured me and promised I would receive the phone on launch day or the following day. She even gave me her personal line and managers personal or direct line just in case I had any questions. My shipping date shows 9/27-10/10
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I had the same issue. Unbelievable
FYI
Black 7 128gb expected to ship 15th
I ordered by phone 8:00AM on first day.
Oh and just to add very friendly service.
Black 7 128gb expected to ship 15th
I ordered by phone 8:00AM on first day.
Oh and just to add very friendly service.
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They charge you taxes they are lying. Look at your EIP. It says clear as day.
No way that is a bunch of crap. I would not settle.. you didn’t do anything incorrect, it was on their end. Did you try escalating it? I know that I would.
You have X amount of days after you receive the device.
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Same here. I would like to know as well
[doublepost=1473608277][/doublepost]Does anyone have tracking or had there card charged for orders 9/19-9/27?
Yep. LOL. Mine has a November ship date and I'm confident I'll have it Friday.
Hey everyone... Take the survey and ill post some info....
https://www.surveymonkey.com/r/S2LPCSK
https://www.surveymonkey.com/r/S2SQRRZ
https://www.surveymonkey.com/r/S2LPCSK
https://www.surveymonkey.com/r/S2SQRRZ
T-Mobile hasn't ever shipped the iPhone so that a customer receives it before the launch date. I've been through them all. That rep may be referring to other phones where T-Mobile has shipped them early.
Also, T-Mobile hasn't shipped iPhones on Saturdays. So, unless this is something new they're doing this year, don't count on having the phone on September 17 (which is a Saturday).
Escalated to a manager they said well obviously you said the wrong card and I said that's crap because I used the same card to just pay my bill 2 weeks ago. The same card. And even when I do change my card, it's a chase card so the first 8 numbers are always the same and it has been that way for almost 10 years.
Then t-mobile twitter said the same thing. I think this is it. I may seriously move from t-mobile because of this
I am also waiting for my card to be charge. I am hoping to get my phone on Friday.
This morning?
People are getting tracking and getting cards charged. They are doing what they did last year. T-mobile ships them out and UPS holds them until delivery.
I have a ship date of 9/27 - 10/2 and I ordered mine on 09/09 at noonish because of a system crash. I see a pending charge from TMO this morning for 1.00 dollar. Any guesses what that means?
Call John L's office. If it's their screw up (i.e. you ordered early with the rest of us but their screw up pushed your date) they can move your ship date up to where it's supposed that be.
I understand that. I'm not new to this. They charge the cards and start creating UPS labels a few days before the items are actually received by UPS and actually shipped.
I was correcting a couple of things in the other person's post.
I ordered my iPhone 7 128gb Matte Black (T-Mobile GSM Unlocked) and it's scheduled to be ready for pickup on the 16th and it's currently on processing items. I never picked up an order I ordered online. Does processing go straight to "Ready for Pickup" and also, would I be able to track it since they're shipping from China?
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To add, I ordered at around 7:30 ish am on 9/9 lol
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To add, I ordered at around 7:30 ish am on 9/9 lol
On every jod that I've done, my phone payments have always been taxed. Currently, my iPhone 7 plus has a rate of $31.00 and with tax it is $33.26 (this shows in my agreement).
The $1.00 amount is just to verify your CC.
The actual charge is done as soon as your physical phone is ready to be shipped...
I used a debit card, and have not been charged the 1.00 hold. Contacted customer service to see if I should have of and they said not to worry everything was ok and I would still be charged as it ships.