People getting emails and texts and cards being charged and I haven't gotten anything from T Mobile lol
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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread
- Thread starter ciscomata
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Called at 201 am on launch day. Got through to a clueless rep who informed that you can only do JOD upgrades in store. I told him that I'm looking at the website right now and he was wrong. The clueless idiot put me on hold to "check all the information" and hung up on me after being on hold for 7 minutes. Tried calling back for an hour straight and Tmobiles iPhone order line redirected me to a DirectTV sales line every time. Absolutely horrible. Tried calling again multiple times and never got through until about 4pm that day, and placed the orders.
My EIP agreement shows an order date of 9/10, and my estimated ship date is 11/1 - 11/30. That's complete **** and not fair that I happened to get a clueless rep and will likely not have the phone until two months later. Is there anything I can do here? Do I have reasonable claim to file a more formal complaint?
My EIP agreement shows an order date of 9/10, and my estimated ship date is 11/1 - 11/30. That's complete **** and not fair that I happened to get a clueless rep and will likely not have the phone until two months later. Is there anything I can do here? Do I have reasonable claim to file a more formal complaint?
At what point did you find out about the wrong card #? Did you ever get a text or email confirming the order?
Totally weird. My rep just took a card number and knew what kind it was just from that info.
Anyone know how this would work? I enter into a 24 month EIP. I want to sell my iPhone 7 after 12 month to upgrade to the next new iPhone. I'm still a tmobile customer. To unlock my phone, do I need to pay off 12 month remaining on my EIP? Do they keep crediting the account for another 12 month, or pay off in one lump sum, so I don't have to pay any upfront? Or the worst scenario, I lose 12 month of the credit?
This thread is hilarious.
Anyway, I ordered (Black plus 32gb) 5am CST on the 9th and have the 9/27-10/10 shipping time and I can promise you worry warts I'll have it on release day. If for what ever reason i dont then then I will most likely walk into the nearest T-mobile store and kill everyone of them mofos cause I didn't get my phone(sarcasm)
T-mobile knows what they're doing (some of the phone reps might suck) despite all of the haters.
Anyway, I ordered (Black plus 32gb) 5am CST on the 9th and have the 9/27-10/10 shipping time and I can promise you worry warts I'll have it on release day. If for what ever reason i dont then then I will most likely walk into the nearest T-mobile store and kill everyone of them mofos cause I didn't get my phone(sarcasm)
T-mobile knows what they're doing (some of the phone reps might suck) despite all of the haters.
You'll have to pay the 12 months balance on the phone and will no longer receive the bill credits.
something else is up with the card issue. the system doesn't allow card info that is incorrect. something else happened. maybe a denied card or bank blocked it. the rep wouldn't be able to complete the EIP order without valid information and like i said the system verifies it..
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My thoughts exactly... They all changed last night.
EDIT:
This is the pre-order info for new orders this morning..
Apple iPhone 7
Rose Gold - 128GB Ships 09/19/16 - 09/26/16
Black - 32GB Ships 09/19/16 - 09/26/16
Rose Gold - 32GB Ships 09/15/16 - 09/16/16
Jet Black - 256GB Ships 09/27/16 - 10/24/16
Silver - 32GB Ships 09/19/16 - 09/26/16
Jet Black - 128GB Ships 11/01/16 - 11/30/16
Gold - 256GB Ships 09/19/16 - 09/26/16
Silver - 256GB Ships 09/19/16 - 09/26/16
Silver - 128GB Ships 09/19/16 - 09/26/16
Rose Gold - 256GB Ships 09/15/16 - 09/16/16
Black - 256GB Ships 09/15/16 - 09/16/16
Gold - 128GB Ships 09/19/16 - 09/26/16
Black - 128GB Ships 09/15/16 - 09/16/16
Gold - 32GB Ships 09/19/16 - 09/26/16
Apple iPhone 7 Plus
Rose Gold - 128GB Ships 11/01/16 - 11/30/16
Silver - 32GB Ships 11/01/16 - 11/30/16
Black - 256GB Ships 09/27/16 - 10/10/16
Gold - 32GB Ships 11/01/16 - 11/30/16
Silver - 256GB Ships 09/27/16 - 10/24/16
Rose Gold - 32GB Ships 11/01/16 - 11/30/16
Black - 128GB Ships 11/01/16 - 11/30/16
Jet Black - 256GB Ships 11/01/16 - 11/30/16
Jet Black - 128GB Ships 11/01/16 - 11/30/16
Gold - 256GB Ships 09/27/16 - 10/10/16
Black - 32GB Ships 11/01/16 - 11/30/16
Rose Gold - 256GB Ships 09/27/16 - 10/24/16
Gold - 128GB Ships 10/11/16 - 10/24/16
Silver - 128GB Ships 10/25/16 - 11/11/16
I was told different by a phone rep, they stated even if it was paid off early the credits would continue to apply.
it looks like Apple screwed TMO again....
They got no iPhone 7 Plus but tons of iPhone 7s.....
********************
****Apple iPhone 7****
********************
Rose Gold - 128GB Ships 09/19/16 - 09/26/16
Black - 32GB Ships 09/19/16 - 09/26/16
Rose Gold - 32GB Ships 09/15/16 - 09/16/16
Jet Black - 256GB Ships 09/27/16 - 10/24/16
Silver - 32GB Ships 09/19/16 - 09/26/16
Jet Black - 128GB Ships 11/01/16 - 11/30/16
Gold - 256GB Ships 09/19/16 - 09/26/16
Silver - 256GB Ships 09/19/16 - 09/26/16
Silver - 128GB Ships 09/19/16 - 09/26/16
Rose Gold - 256GB Ships 09/15/16 - 09/16/16
Black - 256GB Ships 09/15/16 - 09/16/16
Gold - 128GB Ships 09/19/16 - 09/26/16
Black - 128GB Ships 09/15/16 - 09/16/16
Gold - 32GB Ships 09/19/16 - 09/26/16
************************
****Apple iPhone 7 Plus****
************************
Rose Gold - 128GB Ships 11/01/16 - 11/30/16
Silver - 32GB Ships 11/01/16 - 11/30/16
Black - 256GB Ships 09/27/16 - 10/10/16
Gold - 32GB Ships 11/01/16 - 11/30/16
Silver - 256GB Ships 09/27/16 - 10/24/16
Rose Gold - 32GB Ships 11/01/16 - 11/30/16
Black - 128GB Ships 11/01/16 - 11/30/16
Jet Black - 256GB Ships 11/01/16 - 11/30/16
Jet Black - 128GB Ships 11/01/16 - 11/30/16
Gold - 256GB Ships 09/27/16 - 10/10/16
Black - 32GB Ships 11/01/16 - 11/30/16
Rose Gold - 256GB Ships 09/27/16 - 10/24/16
Gold - 128GB Ships 10/11/16 - 10/24/16
Silver - 128GB Ships 10/25/16 - 11/11/16
They got no iPhone 7 Plus but tons of iPhone 7s.....
********************
****Apple iPhone 7****
********************
Rose Gold - 128GB Ships 09/19/16 - 09/26/16
Black - 32GB Ships 09/19/16 - 09/26/16
Rose Gold - 32GB Ships 09/15/16 - 09/16/16
Jet Black - 256GB Ships 09/27/16 - 10/24/16
Silver - 32GB Ships 09/19/16 - 09/26/16
Jet Black - 128GB Ships 11/01/16 - 11/30/16
Gold - 256GB Ships 09/19/16 - 09/26/16
Silver - 256GB Ships 09/19/16 - 09/26/16
Silver - 128GB Ships 09/19/16 - 09/26/16
Rose Gold - 256GB Ships 09/15/16 - 09/16/16
Black - 256GB Ships 09/15/16 - 09/16/16
Gold - 128GB Ships 09/19/16 - 09/26/16
Black - 128GB Ships 09/15/16 - 09/16/16
Gold - 32GB Ships 09/19/16 - 09/26/16
************************
****Apple iPhone 7 Plus****
************************
Rose Gold - 128GB Ships 11/01/16 - 11/30/16
Silver - 32GB Ships 11/01/16 - 11/30/16
Black - 256GB Ships 09/27/16 - 10/10/16
Gold - 32GB Ships 11/01/16 - 11/30/16
Silver - 256GB Ships 09/27/16 - 10/24/16
Rose Gold - 32GB Ships 11/01/16 - 11/30/16
Black - 128GB Ships 11/01/16 - 11/30/16
Jet Black - 256GB Ships 11/01/16 - 11/30/16
Jet Black - 128GB Ships 11/01/16 - 11/30/16
Gold - 256GB Ships 09/27/16 - 10/10/16
Black - 32GB Ships 11/01/16 - 11/30/16
Rose Gold - 256GB Ships 09/27/16 - 10/24/16
Gold - 128GB Ships 10/11/16 - 10/24/16
Silver - 128GB Ships 10/25/16 - 11/11/16
I guess some Plus people got lucky on Pre-Order day
You never know, those dates can change or not mean much since most tmobile reps are saying we will receive them on release day or even a day earlier.
yeah they told me that too, but my estimated ship date still says 15th. Do you think they mean shipping from T-mobile warehouses in the US or from china?
Was on the phone with T-Mobile representative for another matter and inquired about this, since I haven't received a cc charge, and am not able to view my order online and she said that in case where there is a wrong cc information, you will get a text message and/or email, and have 96 hours to provide an a/c to charge before you loose your place in line. I hope this is accurate and something you can bring up with the Manager.
I just got off of the phone with a rep. He did say I don't need to worry about my card not getting the placeholder charge. However, he did inform me that Apple "updated" their shipping info and that I was indeed going to get my phone between September 27- October 10.
He also said that the rep I talked to when I ordered my phone and told me it would be in on Friday didn't know what she was talking about and that they didn't know anything about shipment dates until yesterday????... He essentially told me they were guessing until yesterday and that" they didn't lie to me because they didn't know"(direct quote). He pushed all blame to Apple and said Apple had to fulfill their orders so they cut back carrier orders.....
I get the phone when I get the phone, I would like the phone on launch date. I just hate being told multiple things.
iPhone 7 plus black 32gb
He also said that the rep I talked to when I ordered my phone and told me it would be in on Friday didn't know what she was talking about and that they didn't know anything about shipment dates until yesterday????... He essentially told me they were guessing until yesterday and that" they didn't lie to me because they didn't know"(direct quote). He pushed all blame to Apple and said Apple had to fulfill their orders so they cut back carrier orders.....
I get the phone when I get the phone, I would like the phone on launch date. I just hate being told multiple things.
iPhone 7 plus black 32gb
I can bare the wait, if this is the case I hope to get my phone sooner than the 9/26.