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nateatlarge

macrumors 68020
Sep 20, 2015
2,074
1,734
Washington State
Thats crazy! I literally called TMO and talked to someone cuz thats what I was seeing. PS I re-ordered yesterday (Sunday) and it showed up in my "orders" section right away... maybe its stalled due to the trade in?

TMO system is still running like crap. so we will see whats gonna happen in the days to come
 
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muadibe

macrumors 6502
Oct 11, 2010
376
389
I feel your pain. This sounds like my story from last year...it seems that nothing has changed. I had to spend hours and hours last year trying to straighten out repeated mistakes by these customer service reps and I also spent hours and hours on hold. (No exaggeration.)

If John Legere is really interested in removing pain points from wireless, all he has to do is revamp this ordering process because it sucks. I don't understand why they can't automate this process with online ordering. When you think about it, it is really not that hard.

Exactly! I wrote him a long email about it last year since it was the same circus. Perhaps all customers having issues should flood his inbox demanding they revamp their ordering system.
 

Bryan Bowler

macrumors 601
Sep 27, 2008
4,067
4,442
if you pay off the phone early, you will loose the credits that tmobile is giving you, and will end up having to pay the remaining balance. Maybe you said that above, but that is the one thing of the deal that rubs me the wrong way. So basically you have to pay monthly (not encouraged to pay your amount off early) else you get burned. We will see what happens next year, but they told me if I upgrade my phone next year (I'm not on jump) that the credits will still remain.

I'm with you. The "must go 24 months" without paying it off is what rubs me wrong too. But I am still (reluctantly) thinking about pulling the trigger. It is entirely possible that T-Mobile will have some other kind of promotion next year that helps us manage a reasonably priced upgrade even in spite of the situation this will put us into, but we can't count on it. No offense, but no matter what any T-Mo Representative tells you now, they have no idea what T-Mo will do during next year's upgrade.

Thank you very much for your input. I think this is an important discussion to have and everyone's thoughts is really helping me out. Too bad we're all not hanging out together having a beer, but hey, MacRumors is still a great place to be!
 

Divlysian

macrumors member
Sep 17, 2014
56
20
Hopefully all the dang 7+!!!

Has to be, considering 90% of people who've ordered a 7 have shipping dates confirmed except for the few with jet black editions :) I'm guessing these are all the plus versions that will arrive in KY sometime tommorowish time wise since they're all heading to Anch before going to Loui. We'll definitely start seeing charges for plus models for most versions apart from the jet black people tommorow. If I recall, UPS holds the iPhones on thursday regardless of whether its closest to your home or not, and accounting for a 1-2 day travel time, charges have to be on tuesday by the latest unless you have a late shipping time frame (well into october/november). I imagine anyone within the 9/19-9/26 or earlier will DEFINITELY have their jet black model by release but further than that might have to wait another week just purely due to demand for the new color. Since most of the 7 models most likely will be available to the public easily within the first few days of release, production for the jet black versions for 128/256 7 and 7+ will be ramped up since those will be prone to backorders the most, along with the 32gb matte black.
 
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Jayjew

macrumors 6502
Oct 11, 2015
428
193
Minneapolis
Has to be, considering 90% of people who've ordered a 7 have shipping dates confirmed except for the few with jet black editions :) I'm guessing these are all the plus versions that will arrive in KY sometime tommorowish time wise since they're all heading to Anch before going to Loui. We'll definitely start seeing charges for plus models for most versions apart from the jet black people tommorow. If I recall, UPS holds the iPhones on thursday regardless of whether its closest to your home or not, and accounting for a 1-2 day travel time, charges have to be on tuesday by the latest unless you have a late shipping time frame (well into october/november). I imagine anyone within the 9/19-9/26 or earlier will DEFINITELY have their jet black model by release but further than that might have to wait another week just purely due to demand for the new color. Since most of the 7 models most likely will be available to the public easily within the first few days of release, production for the jet black versions for 128/256 7 and 7+ will be ramped up since those will be prone to backorders the most, along with the 32gb matte black.
I ordered a 128gb iPhone 7 Jet Black with conformation on 9/27. I'm hoping it's not true.
 

nateatlarge

macrumors 68020
Sep 20, 2015
2,074
1,734
Washington State
How do you know they're iPhones? And for T-Mobile?

http://flightaware.com/live/iphone7

Apple has begun shipping out iPhones for Friday's release! Once you've received your UPS tracking number from Apple you can use this handy map and list to figure out what flight is carrying your iPhone. The 'departure scan' in your UPS track should match the departure time for a flight listed here. This page will be expanded once we learn more about Apple's shipping strategy for this release.

You may also want to follow the /r/iphone subreddit
 

OafTobark

macrumors 6502
Oct 24, 2011
351
94
see edit. Ordered Sat 9/10 @8pm ET thru TM website. Email confirming shipment info rec'd 8:15 am ET today. UPS tracking info says coming from T-Mobile Lexington, KY. Email says "Your order has shipped" and details iPhone 7 info

Exact same model, SoCal. Ordered from TMo online 9/10 9AM PST, received EIP at 10AM 9/10 and received order confirmation email at 11:45AM 9/10. Maybe today will be the day to become "SHIPPED"
 

Divlysian

macrumors member
Sep 17, 2014
56
20
I ordered a 128gb iPhone 7 Jet Black with conformation on 9/27. I'm hoping it's not true.

Wouldn't worry too much with a 9/27. Based on past experience with preorders, everyone that is within a 2 weeks of the official launch date will most likely get their configuration on launch. People with october time frames will get them by the end of september and those with november will likely be pushed right up to early october. Considering regular 7s are on schedule, dare I say people with mid-october will get them by end of september and november people soon after?
 

TechDiva

macrumors 6502
Sep 18, 2014
371
165
SouthEastern United States
If John Legere is really interested in removing pain points from wireless, all he has to do is revamp this ordering process because it sucks. I don't understand why they can't automate this process with online ordering. When you think about it, it is really not that hard.

It seems to me that T-Mobile came up with the Jump On Demand free iPhone promotion at the very last minute, maybe because they heard that one of the other carriers was going to do the same. If that's the case, they put everyone else in the company at an extreme disadvantage because the online ordering system couldn't be modified that quickly to accommodate the promotion and too many of the customer service reps were not prepared on how to handle those orders. That would also make sense as to why straight answers can't be provided as to how to actually do the trade in.

This isn't the first time that I've felt like T-Mobile has just thrown these promotions together. I like T-Mobile (been with them for at least 13 years, I think it's been), but some of the things that they do are just crazy. I'm still on the original Jump program, so I didn't have any problems placing my orders online Friday morning. But, I also learned my lesson from the first iPhone pre-order that T-Mobile ever did with the 6, and didn't stay up to try to place my order at midnight PDT.
 
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nateatlarge

macrumors 68020
Sep 20, 2015
2,074
1,734
Washington State
Wouldn't worry too much with a 9/27. Based on past experience with preorders, everyone that is within a 2 weeks of the official launch date will most likely get their configuration on launch. People with october time frames will get them by the end of september and those with november will likely be pushed right up to early october. Considering regular 7s are on schedule, dare I say people with mid-october will get them by end of september and november people soon after?

With iPhone plus models not starting delivery till after 9/19 i think TMO got a very small demand this year for iPhone 7's So normal shipping i think won't apply this year.
[doublepost=1473698299][/doublepost]http://www.marketwatch.com/story/apple-expects-to-run-into-supply-issues-for-iphone-7-2016-09-08



Screen Shot 2016-09-12 at 9.37.37 AM.png
 

pudcraft

macrumors regular
Sep 23, 2013
239
201
Houston
My order for 2 devices switched over the weekend from USPS to UPS overnight. Not sure if that indicates anything. I am on JoD so there is no charge, but just a hold/authorization that should hit my account which has NOT yet.

Estimated Shipping: 09/27 - 10/11 (rep told me to ignore these dates and they are just place holders)
iPhone 7+ 32gb Black
Iphone 7+ 32gb Gold

Hopefully the switch from USPS to UPS overnight is an indication of some sort.
 
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