Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Agent OrangeZ

macrumors 68040
Mar 17, 2010
3,022
3,016
Planet Earth
iPhone 7 Plus Jet Black 128GB
Ordered 12:04am Pacific Quoted: 9/19-9/26
Screen Shot 2016-09-12 at 10.54.52 AM.png
 

jennnyy

macrumors member
Sep 11, 2016
45
18
Maybe try messaging T-Mobile support on Twitter. Those reps seems to be the most up to date aside from the exec team. When I tried to call in to pre-order Friday morning, one of those reps told me I couldn't do JoD over the phone and tried to get me to pay off my JoD lease and pre-order that way (despite JoD being allowed over the phone).

Definitely message the Twitter team. I had my entire preorder botched by the phone team... Twice. And I called at exactly 12:00am. I went to sleep around 1:30am incredibly livid, but not before I voiced my frustrations on twitter, tagging John Legere. The Twitter team came to my rescue and was able to fix everything at like 4:30am. How I managed to hear the Twitter notification at 4:30am while I was asleep, I have noooo idea, lol. But I shot up out of bed like a ninja and the Twitter rep called me and placed my order smooth as silk, and I still retained the launch day shipping date.
 

utahman130

macrumors 65816
Jun 7, 2012
1,043
132
My card has been charged $100 for the down payment of my 7 128 GB matte black, and I have a shipping label created in UPS. The easiest pre-order experience since I pre-ordered the iPhone 5 on AT&T.
Screen Shot 2016-09-12 at 12.07.22 PM.png
 
Last edited:
  • Like
Reactions: Carlos22Dayday

abhi

macrumors member
Jul 23, 2009
36
2
Thanks for your other posts.

Can you explain how this will work if I want to roll off trade-in credit to EIP balance? Elaborate 2nd part of your post pls.

I have two orders.

1. Iphone 7-32GB with EIP of $650 which is $27.09 per month for 24 months. I traded in Iphone6-16GB which is $165 value for this order. So If I roll in $165 to EIP after trade-in, EIP balance will be reduced to $485. Since EIP is fixed at $27.09, TMobile will bill $27.09 to my monthly bill.

how much credit TMobile will apply to this EIP to make net cost of this order $0? As per offer, my net cost after iphone6 trade-in should be $0.

2. Iphone 7 plus-32GB with EIP of $769.99 which is $32.09 per month for 24 months.I traded in Iphone6 plus-16GB which is $195 for this order. So If I roll in $195 to EIP after trade-in, EIP balance will be reduced to $574.99. Since EIP is fixed at $32.09, TMobile will bill $32.09 to my monthly bill. The difference in this order as per offer is that my net cost should be $120 after iphone6 plus trade-in.

how much credit TMobile will apply to this EIP to make net cost of this order $120?

TIA!


Anyone? who can explain this for me pls..
 

OafTobark

macrumors 6502
Oct 24, 2011
351
94
My card has been charged $100 for the down payment of my 7 128 GB matte black, and I have a shipping label created in UPS. The easiest pre-order experience since I pre-ordered the iPhone 5 on AT&T.

When did you order... location?
 

jennnyy

macrumors member
Sep 11, 2016
45
18
Would be cool if you post your order information(time, date of order as well as model) if you post that your card got charged or got a shipping notification.

Order date/time: 9/9 at 4:30am PST (even though my initial call to 611 was exactly at midnight sharp)
Model: iPhone 7 32GB in black
Plan: JOD
Shipping text: 10:33am
Shipping email: 11:02am
Location: Los Angeles, CA
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.