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Carrier iPhone 7 Plus "No Service" (VZW)
- Thread starter mikes63737
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i've been following this thread for the last week or so... just wanted to put in my 2 cents.
i was getting signal drops even though i had voice/data LTE turned off, suffered for about 2 days (starting sept 23rd) --- then i went out and got a replacement phone and i am NOT experiencing any signal drops (got the phone last night).
i have HD voice turned on my account, iphone 7 256gb/black.
i was on verizon carrier version 25.1 (had no drops)
checked today and im on carrier version 25.5 (still no drops)
i was getting signal drops even though i had voice/data LTE turned off, suffered for about 2 days (starting sept 23rd) --- then i went out and got a replacement phone and i am NOT experiencing any signal drops (got the phone last night).
i have HD voice turned on my account, iphone 7 256gb/black.
i was on verizon carrier version 25.1 (had no drops)
checked today and im on carrier version 25.5 (still no drops)
Was going for the 7 but after hearing all the connection issues decided to go for a gently used 6s. If I had a 7 tho it would be returned within the 14 window. I wouldn't put up with all these drops and poor service. When at the apple store looking at both the 7 and 6s the rep knew nothing about any issues, typical of the reps of course. What gets their attention is returned devices and lots of them. I'd go for one replacement then return that one when it didn't work. Now they're stuck with 2 returns. Serves them perfectly right for selling faulty product to begin with. You all are much more tolerant than I would be. I hope the fix comes soon, but I'll wait for it with a phone that works
Just called apple and went through the usual diag process. Rep said she found an article about this issue and said she needed to send it to her supervisor or move it up to an higher level of support. After awhile she came back and said I needed to set an appointment for the Genius Bar. Which I've already done, and they issued me a new phone with the same issue.
I called Verizon too and they sounded familiar with the issue from the thread below. They ended up sending me to level 2 support where I explained the issues in detail and they now have an open ticket, and in theory I should hear back from them if they need more info, or when it's resolved.
https://community.verizonwireless.com/thread/919196
https://community.verizonwireless.com/thread/919196
Just stopped by local apple store to mention this - rep said it's a known issue that apple is working, and that he's been having the same problem with his 7 driving around Boston and losing gps. I told him he might want to try disabling VoLTE for now and he was like, "thanks, I'll give that a try." At least it's getting some traction and he didn't try to reset or swap my phone :/
In Houston (specifically West side) I get the following:
- No Service when transitioning from Wi-Fi to cellular (which stays at 3G for at least 10 or so minutes before upping to LTE)
- More 3G service where I know LTE is good
For the first few days of owning the 7 I would see no service in random areas while driving; I'm not seeing this anymore though. Maybe Verizon is making some changes on their end behind the scenes?
- No Service when transitioning from Wi-Fi to cellular (which stays at 3G for at least 10 or so minutes before upping to LTE)
- More 3G service where I know LTE is good
For the first few days of owning the 7 I would see no service in random areas while driving; I'm not seeing this anymore though. Maybe Verizon is making some changes on their end behind the scenes?
I created an account just to add my 2 bits. Having the exact same problems on a 128GB iPhone 7 on Verizon in central Utah. Since I have my 6s still, I can say that it remains stable even when the 7 is bouncing between LTE/No Service/1x/3G. And, like others, if I disable voLTE, things work just fine, but that's a pretty big sacrifice. Unlike others, I haven't bothered replacing my phone because what's the point?
It's running 10. Has been since 10 beta 1. (I'm a developer.) Never have had any trouble with it. It may be software related, but it's not iOS 10 specifically. If anything, it's probably modem driver problems or carrier settings for the iPhone 7. As an interesting aside, my 6s has smoother animations than the 7 does, as well. But that's another problem for another thread.
(edit: spelling)
So I decided to try my Network provider 3 UK to see if they could help. I did a little check on my wife and daughters iPhones, one's an iPhone 5S and the others a 6S. When I go into Settings > General > About it shows their Carrier version as 25.5 but mine is 25.1 hmmmmm could this be a problem. I did tell them this but they never confirmed or denied but did post this
So I decided to try my Network provider 3 UK to see if they could help. I did a little check on my wife and daughters iPhones, one's an iPhone 5S and the others a 6S. When I go into Settings > General > About it shows their Carrier version as 25.5 but mine is 25.1 hmmmmm could this be a problem. I did tell them this but they never confirmed or denied but did post this
The 10.1 beta, which I'm currently running, has the 25.5 carrier version. I still experience the same issues as I did on 25.1 so the fix isn't there yet.
Just went back to the Apple Store after support line had me perform network reset and factory restore over past two days without improvements.
Genius Bar ran full diagnostics but did not find any issues. They were not inclined to replace the hardware and instead advised me to reach out to verizon first and/or perform another factory reset. Mentioning threads like this and hundreds of similar issues did not change their recommended next steps.
Too much hassle, so I decided to return the phone.
(edit: typo)
Genius Bar ran full diagnostics but did not find any issues. They were not inclined to replace the hardware and instead advised me to reach out to verizon first and/or perform another factory reset. Mentioning threads like this and hundreds of similar issues did not change their recommended next steps.
Too much hassle, so I decided to return the phone.
(edit: typo)
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If you were within your 14 day period, they should've exchanged it. That is what happened with me. Granted it didn't resolve my issue but I tried.
Yes, was within 14 days. Store Employee indicated hardware replacement is only done when diagnostics show an issue with the hardware. Leaving on vacation tomorrow, so didn't have time to go through additional restores and tests to figure out what was wrong. Back to my iPhone 6 now.
Interesting. Well... sorry they couldn't help you out. Do have fun on your vacation! *jealous*
My phone keeps dropping to 3G and then 30 seconds later will jump back into LTE! I wonder if this has to do with the transition between 2100mhz AWS to 700mhz Lte it seems to be prioritizing 3G over stepping down to 700mhz I called apple and they want to replace my phone...Lol