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Carrier iPhone 7 Plus "No Service" (VZW)
- Thread starter mikes63737
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Eh I noticed now it goes to one dot of LTE and then comes to a halt. Need to toggle airplane mode and it immediately jumps back to 3 dots of LTE. I guess the underlying issue remains, however I have yet to see the "no service" issue.
Interesting... did you turn off advanced calling in iOS settings or with Verizon?
I just toggled Settings -> Cellular -> Enable LTE from Voice & Data to Data Only and back
[doublepost=1474426869][/doublepost]Well now I lost service at home. What a god damn joke.
I just toggled Settings -> Cellular -> Enable LTE from Voice & Data to Data Only and back
[doublepost=1474426869][/doublepost]Well now I lost service at home. What a god damn joke.
From Verizon on twitter:
Thanks for getting back to us. I appreciate all the details. I never want to see our customers have signal drop outs. I did get a chance to review those forums. I'm glad the issue isn't reoccurring at this time. We have lifted it up to the manufacturer. We do not have an ETA on this issue at this time.^JL
Thanks for getting back to us. I appreciate all the details. I never want to see our customers have signal drop outs. I did get a chance to review those forums. I'm glad the issue isn't reoccurring at this time. We have lifted it up to the manufacturer. We do not have an ETA on this issue at this time.^JL
I asked them to forward it to their engineers in case its a baseband/modem issue with their carrier settings 25.1
also, I wonder if 10.0.1 is causing it. the phone came with 10.0 out of the box and I promptly updated. however, my iPhone 6 was on 10.0.1 before I switched and none of this happened on it as well.
what was the software fix for t-mobile users that fixed their issue? carrier update?
also, I wonder if 10.0.1 is causing it. the phone came with 10.0 out of the box and I promptly updated. however, my iPhone 6 was on 10.0.1 before I switched and none of this happened on it as well.
what was the software fix for t-mobile users that fixed their issue? carrier update?
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Same thing is happening to me. Whenever I use my phone (from idle), with anything that uses data or sending a text message, the service would drop to no service to 1x to 3G then to LTE. It does this randomly and I have good VZ reception and not in a crappy signal area. I hope Verizon will fix this as this is so annoying. I was driving home tonight and used Waze and the phone went "No Service" for 10 mins before it recovered.
Yup, a carrier update. Although with T-Mobile it seems the issues there weren't specific to some versions of some devices.
Was wondering where you been hiding! Hopefully they will push an update sooner than later.
Bad news to report on my end...had switched to data only then switched back yesterday to data + voice. Was okay for the first 20 minutes on my drive to work but then dropped out for almost 5 minutes with no service. tried to toggle back to data only and put airplane mode on/off but only the passage of time seemed to help. How about you guys - have you found that service has stuck after you switch back to data + voice? I'm definitely contemplating starting fresh with my phone when I get home to see if that helps...
I posted this in a related thread but...
I too am having issues with my iP7+ 128GB matte black. In areas I should have LTE (always did on my 6) I get 3G or service drops out completely. If I switch to airplane mode and back, it goes to LTE. If I do nothing, it eventually gets to LTE...at least for the few times I had the patience enough to wait.
I tried resetting network settings but that did nothing.
BTW, turning off the HD voice is not a fix (it may work but disabling a feature to get the phone to work is a band aid, not a fix).
I too am having issues with my iP7+ 128GB matte black. In areas I should have LTE (always did on my 6) I get 3G or service drops out completely. If I switch to airplane mode and back, it goes to LTE. If I do nothing, it eventually gets to LTE...at least for the few times I had the patience enough to wait.
I tried resetting network settings but that did nothing.
BTW, turning off the HD voice is not a fix (it may work but disabling a feature to get the phone to work is a band aid, not a fix).
thanks for that...sounds like they are either clueless at this point or not willing to admit to anything.
I spoke with a knowledgeable and very helpful tech at Verizon and he found an internal issue tracking number where Verizon is documenting and collecting examples of this issue. He read through the log and said that the notes indicate that they are working with Apple and will most likely issue a carrier update to fix the problem. No ETA as of yet that he could communicate.
If you are experiencing frequent signal dropouts specifically with the iPhone 7 (where you had no issue prior to upgrading to the iPhone 7), you may wish to call Verizon technical support (ask for tier 2 support) and reference issue tracking number 102095-091716. The more examples they have, the better!
If you are experiencing frequent signal dropouts specifically with the iPhone 7 (where you had no issue prior to upgrading to the iPhone 7), you may wish to call Verizon technical support (ask for tier 2 support) and reference issue tracking number 102095-091716. The more examples they have, the better!
I just dialed 611 from my phone and asked for tech support.
Thanks...I'm at work and don't have time to be stuck on hold forever but I'll try to call tonight. I did try to do a web chat but waited and hour and still did not get a rep (they are unusually busy it says) so I bailed.
Starting tomorrow I'll be traveling internationally for 2 weeks so hopefully this is resolved by the time I get back (I won't be using cell service abroad).
Starting tomorrow I'll be traveling internationally for 2 weeks so hopefully this is resolved by the time I get back (I won't be using cell service abroad).
Calling right now!
EDIT: ok I finished the call. wait time was only about 8 mins. spoke to the rep who looked at the reference number and added my account to the issues. everyone should call!
my tech said they need to work with apple to make sure their carrier settings are compatible with apples hardware and software, again no ETA. but he did say they are aware and working on it.
[doublepost=1474489469][/doublepost]from another thread, iOS 10.1 beta 1 is out with an updated carrier version of 25.5. I'm downloading now and will report back.
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