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iPhone Stuck On Reboot Apple Logo Screen

I had been doing updates to my 2 week old iPhone this way for a while with no problems. Tonight I am on the first night of my vacation and before bed I play a little Fire Words. The lady and I have been fighting for a better score and she was only 50 points behind me but the scores we had were only like 2500 or something like that. So last night something came over me and I destroyed that score and got something like 10,800! I was so excited but I didn't want to wake her up. I wanter her to discover it the next day. So before I turned in I saw I had 3 apps that needed updating. Updating... frozen... suck. Tried forced reboot. Kept getting the Apple Screen all night long. I just got internet access this morning so I could troubleshoot the problem. I remembered seeing this thread actually. And let me just say that it saddens me that I lost my high score (I should have pretty much everything else thanks to a back up the other night) but this could have been tragic.

I have a PC and a Mac laptop but am considering transferring the PC to a Mac desktop as well next year. I decided to sync the iphone with the Mac in hopes that it would work more seamlessly and such and it has. But thank God I had my laptop with me on my trip or else I would have been out of luck. I simply wouldn't of had a phone at all! This needs to get fixed. I need a phone. Not something I have to run for the computer every time it hiccups.

And yea.. I want my blasted score back too! lol

EDIT: Actually... I bought an EP off iTunes via WiFi on the phone I lost that. Anyway I can get it back? Also wanted to note that I had to start the phone as a new phone as well since it said the backup was corrupt. Rubbish.
 
RynoZebz said:
I had been doing updates to my 2 week old iPhone this way for a while with no problems. Tonight I am on the first night of my vacation and before bed I play a little Fire Words. The lady and I have been fighting for a better score and she was only 50 points behind me but the scores we had were only like 2500 or something like that. So last night something came over me and I destroyed that score and got something like 10,800! I was so excited but I didn't want to wake her up. I wanter her to discover it the next day. So before I turned in I saw I had 3 apps that needed updating. Updating... frozen... suck. Tried forced reboot. Kept getting the Apple Screen all night long. I just got internet access this morning so I could troubleshoot the problem. I remembered seeing this thread actually. And let me just say that it saddens me that I lost my high score (I should have pretty much everything else thanks to a back up the other night) but this could have been tragic.

I have a PC and a Mac laptop but am considering transferring the PC to a Mac desktop as well next year. I decided to sync the iphone with the Mac in hopes that it would work more seamlessly and such and it has. But thank God I had my laptop with me on my trip or else I would have been out of luck. I simply wouldn't of had a phone at all! This needs to get fixed. I need a phone. Not something I have to run for the computer every time it hiccups.

And yea.. I want my blasted score back too! lol

EDIT: Actually... I bought an EP off iTunes via WiFi on the phone I lost that. Anyway I can get it back? Also wanted to note that I had to start the phone as a new phone as well since it said the backup was corrupt. Rubbish.
Click to expand...


Yea you can get it back thats happened to me the 1st time this happened to me and im going to have to do it again cause it happened once more before i got a chance to transfer my 2 apps i bought. anyway go to itunes and look at your "pruchase history" and it will list all your apps yopu bought next to those there will be "report a problem" click it and tell them what happened how you never got to transfer it to your computer cause the phone crashed and you had to restore. they should email you ack saying that they credited that app to you account and will send you a link with it. they did that for me so try it. good luck how fully it won't happen again butlike i said it happend again to me so i don't count on it.
 
I think it is most likely application updates that mess up the OS. I installed some updates today and during the installation the phone would get stuck on installing and eventually restart. After a long wait finally apps would install, and this would happen for all apps installed this not just updates. Then later today while trying to install an app it got caught in this home screen cycle. Luckily I found this thread.

I had iTunes 7.7.1 before I upgraded to 2.0.1 and while I followed the restore procedure in this thread it said my backup was corrupt and could not be used. So now I am sitting here waiting for my phone to sync all my data and apps.

I have only had the iPhone a few days and I have never had any smartphone crash as much as this. I really cannot afford for this to happen again. Apple needs to fix 2.0 quick.
 
This constant iPhone malfunctioning is getting REAL old REAL fast. I am experiencing my worst one so far with my iPhone being stuck with the Apple Logo after a resync and iTunes not being able to restore it and sometimes not even being able to recognize it and then not responding. I'm still trying to get it to restore but if I get that "iPhone could not be restored" crap message again then I'm exchanging it for sure...

Update: ****! It just won't work/restore/sync... ****.
Update 2: Tried restoring it from another computer with a different iTunes account and it worked! Yay, thank God!
 
allright im getting really angry. I had to restore mine yesterday, after I was happy that everything worked again, then i installed 2 apps today without a problem, but the third one (GTS Racing) made it crash once again, so right now i'm restoring again. please stevie don't let that happen to my phone every freakin day.

Are there alternatives to restoring?
 
This is unbelievable. I had to restore my iPhone two days ago, and all yesterday it worked fine. This morning I downloaded a couple apps and restarted the phone. It won't restart and is stuck on the Apple logo, AGAIN.

Part of the reason I purchased this phone was because I was expecting something that would work without issues.

I would also like to know if there are alternatives to restoring.
 
Alright I may have found a solution to the reboot bug. Yasic if you haven't already restored try this out and let me know if it works for you.

If your phone will not start and is stuck on the apple logo hold down the power button and the home key until it shuts off. Then turn the phone back on and hold down the home button until it starts.

This just worked for me. It seems that just like force quitting an application, it is possible to force the phone out of whatever is stopping it from rebooting. I turned my phone off and on again just to make sure it would restart and it did with no problem. If this issue comes back for a third time I will post again.

It's hard to tell what the issue is, but it seems like it has something to do with the application installation process. How many apps do all of you have. Over four pages worth, or just a few? Let me know. Thanks.
 
I just wanted to say that I had this happen to me again the very next evening. Man, I'm scared to sync the SOB! Anyone able to get a backup that isn't corrupted? It wouldn't bother me as much if I didn't have to keep adding in all my new information.
 
I do not have proof that this is true but I believe that when the iPhone takes a long time to back up, the backup ends up being corrupted. The way I have found to fix this is to let it take it's time backig up, and then after it finishes unplug the phone and sync again. This second time the backup should only take a few minutes. I believe that doing this will give you and uncorrupted backup to use in a restore.
 
Thanks Dualrecto for the tip.
I will try it out next time it crashes.
As for the backups, they were all fine over here. I was happy that I had an almost recent backup when I restored the phone. Sometimes it takes an hour to backup but yesterday it was done in 4 minutes
 
Well... I was going to sync and hope for a great backup in case it crashed again. Before doing so I was moving all of my icons around (I had been trying to keep them organized) and just as I was wrapping up it locked up and rebooted to the eternal white apple logo. AGAIN. 3 times in 3 days. Amazing.

After an hour of trying to get it to boot (tried different things that others have mentioned) I'm going to recover it. Sad, sad, sad. I never had a crash before the last update. Now I'm getting them all the time. This really sucks. I was so excited to get my new iPhone. Now I almost want to just take the damn thing back and save myself the money I'll be spending per month on this and just get a regular, cheaper phone plan.
 
Ok, as a test i downloaded an app, and it all worked without a problem. So I wanted to go back to the Appstore to get an update (because the red circle at the icon is annoying me) and i couldn't even open the store and it crashed.
BUT THE GOOD NEWS IS: I tried to reboot several times, didn't work, so I kept the home button down to force it to restore, but then I decided to go check some more websites and while reading I tried to reboot over and over again, and after I left it for 2 minutes I saw a movement on Itunes, the phone was working again, everyhing was as before the crash. I think someone had the same on page 1. Keep on trying to reboot guys if you don't want to restore all the time. Be patient....
 
Yasic said:
Keep on trying to reboot guys if you don't want to restore all the time. Be patient....
Click to expand...
This is good advice, but in some cases no amount of patience will do the trick - I've tried rebooting 50 times (I counted!) before, and on three occasions I even left the iPhone alone overnight to see if it would boot in the morning. It did, once. My point is, some freezes are recoverable, but many (most?) are not. I've got 40 restores under my belt here (34 on two iPhone 3Gs + 6 on an iPod touch) so I do have some experience with this. ;)
 
I've had the same frustrations others here have described, so much so that I'm now an expert at putting my phone in recovery mode and restoring from a backup.

From what I can tell, the problem is always linked to the app store. To avoid it, I do the following when installing a new application:

- I have the phone connected to my computer with its USB cable
- I have iTunes running (Don't ask me why, but it seems to help)
- I turn off AutoLock
- I install the app directly to the phone through the AppStore link on the phone
- Once the application starts downloading I don't do ANYTHING else until the application is fully installed

Joshua
 
cjoshuav said:
From what I can tell, the problem is always linked to the app store. To avoid it, I do the following when installing a new application:

- I have the phone connected to my computer with its USB cable
- I have iTunes running (Don't ask me why, but it seems to help)
- I turn off AutoLock
- I install the app directly to the phone through the AppStore link on the phone
- Once the application starts downloading I don't do ANYTHING else until the application is fully installed
Click to expand...

That is definitely sound advice! Anything you can do to minimize the risk when installing apps is important. But, it doesn't always help. I've done everything on your list, plus the following, yet continue to have random, unrecoverable freezes when installing/updating apps:

  • Reinstall iTunes (7.7)
  • Upgrade iTunes (7.7.1)
  • Unplug USB hub, connect iPhone directly to rear USB port on iMac
  • Delete all backups, set up as new phone (x25)
  • Restore using different PC (x2)
  • Get new iPhone
  • Delete 5A347 firmware, re-download fresh copy
  • Delete all apps from HDD, re-download through iTunes
  • Disable app sync in iTunes, install one by one directly on iPhone (x3)
  • Install apps one by one through iTunes only (no direct installs on iPhone)
  • Leave iPhone off overnight, attempt reboot in morning (x3)

Limiting yourself to device-only or iTunes-only installs will prolong your stable periods (I've gotten up to a week's use out of my phone between restores!!) but this bug will eventually catch up to you. ;)
 
Might want to add throwing the phone into Airplane Mode as another thing to try. I got a text message in the middle of a sync the other night that froze my phone.

I'm pushing 30+ restores between the 3G and original. I love the phone, but at this point I wish I never sold my 1G, as I'd go right back to that and 1.1.4 until all of this is resolved. So sick of waking up in the morning to an Apple logo on my phone and frantically rushing to restore it before heading into work.
 
Same problem here... :(

For me, I noticed it started happening right after the iTunes 7.7.1 update. Never had a problem before that! Then the iPhone started crashing everytime I sync'ed with iTunes, but the crash was recoverable, just a matter of rebooting the iPhone.

Last night, all hell broke loose, phone crashed during a sync and I got stuck on the Apple logo, the same problem everyone else is having. I followed the tips in this thread to do a restore and that worked for me (thanks all!). But tonight, I just went to sync again, and another hard crash - retstoring the phone now... this is gonna be awhile. :(

I'm not sure what it is, but as others have mentioned, it definitely has something to do with apps not playing nicely with iTunes 7.7.1/iPhone 2.0.1 updates.... I seem to get the crashes more when *removing* apps from the phone via iTunes. I wasn't having any problems at all with 7.7/2.0

One thing I've noticed that seems to help is (when I was getting the small crashes before) to reboot the phone *before* a sync... Seems to clear out whatever bad stuff is floating around in memory or something.

But yeah... I hope there's a fix out soon from Apple... this is getting annoying. I love Apple, but they've been getting into a bad habit of dropping the ball on so many things lately.
 
I have a different problem. When I turned off my phone (3g) it asked me to slide the red bar and I did. There's a circle spinning forever until it drains out of battery. I couldn't do anything. Anyone experienced this problem?
 
Frozen at Work

So I was updating an app as I was walking out the door this morning and my phone froze on the apple screen. Tried restarting it several times and no luck...I just keep seeing that danged apple leering at me from the start-up screen.

I'm at work and can't restore using iTunes so I'm curious about a couple of you that seemed to have some luck getting it running again without plugging it in to a computer (because it's seriously going to be a pain if I don't have a phone all day).

If your phone will not start and is stuck on the apple logo hold down the power button and the home key until it shuts off. Then turn the phone back on and hold down the home button until it starts.
Click to expand...

Don't mean to sound dense here but are you saying that once you restart it, you hold down the home button as soon as you see the Apple or do you hold down the home button while you're turning it back on? And do you keep holding it down for 30 seconds or so or do you give up if nothing happens after 10 or 15 and try again? I've tried several different combinations so far and am beginning to resign myself to not having a phone until I get home. :mad:
 
Had the same problem, restored my old iphone 4 times, went ahead and got a replacement. Went home, synced, and it was done. I am not restoring the NEW iphone. This is just crazy!
 
I hate my iPhone. I have owned one since day one now it keeps freezing every time I get away from home. I am on a trip to Atlanta and was getting excited about actually being able to use 3g now my iPhone is frozen and I have to use my wifes old 4gb iPhone. This is my second iPhone 3g and I am getting to the point that I want to carry it back it by a flippin razr.
 
I had the exact same problem. I got my iPhone yesterday. On the way home from AT&T it was working, then when I got home, the problem started. I was putting in a contact and it froze and then the screen faded out. I tried turning it back on and it wouldnt so I plugged it in to charge. I tried turning it on and it got to the Apple logo and then the screen just faded out.

I had to send it back in and now I have to wait for a week to ten days just to get a new one. That is outrageous.
 
Well... the new iPhone update didn't fix this. I just tried to install an update for an app via the store on the phone and it crashed to the Apple logo of death. Restoring now. Worked pretty well for about a week tho. Tho if you use apps intensively I think you're more likely to get this crash.
 
If mine freezes up again. I am going to attempt to walk into ATT and tell them they can have it. I will buy a go phone. I am tired of paying $200+ a month for a phone that leaves me without a phone all day or better yet all weekend. It is like I need to carry my laptop with me everywhere in case it freezes up.
 
RynoZebz said:
Well... the new iPhone update didn't fix this. I just tried to install an update for an app via the store on the phone and it crashed to the Apple logo of death. Restoring now. Worked pretty well for about a week tho. Tho if you use apps intensively I think you're more likely to get this crash.
Click to expand...

This has happened to me twice this past month. I'm going on vacation in a few weeks and will not have a laptop with me. I guess I will make sure I don't d/l or update apps while I'm away, but I'm still nervous I could be without a phone if it happens.
 
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