I've had an (original) iPhone since last April... haven't had any problems until now, when I was downloading an app via iTunes. Thanks to this thread, I found and followed the recommended procedure and am presently restoring from my most recent backup... whew!
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone Stuck On Reboot Apple Logo Screen
- Thread starter PeterB10128
- Start date
- Sort by reaction score
I couldn't touch the screen or turn off or do whatever. The screen just stuck there. When I hit the power key to turn off, it doesn't let me slide the bar (like whatever I touch won't work). 
what should I do?
what should I do?
I couldn't touch the screen or turn off or do whatever. The screen just stuck there. When I hit the power key to turn off, it doesn't let me slide the bar (like whatever I touch won't work).
Try my step by step instructions at this link: https://forums.macrumors.com/threads/549611/
Press and hold each button by itself for upto 60 seconds to see if shuts off, if not then hold both together for up to 60 seconds...unitl u see black screen then release and follow my instructions in link.
Good Luck
Thanks for the tips; they worked for me
My iPhone froze during an App update and, like so many others who have posted, I was unable to get it fully rebooted -- it kept freezing on the silver apple restart screen.
I finally found this thread (through a Google search) and tried the "hard reset / press home and connect to iTunes" method. I'm now restoring from my backup.
Thanks so much for your help!
Debbie
My iPhone froze during an App update and, like so many others who have posted, I was unable to get it fully rebooted -- it kept freezing on the silver apple restart screen.
I finally found this thread (through a Google search) and tried the "hard reset / press home and connect to iTunes" method. I'm now restoring from my backup.
Thanks so much for your help!
Debbie
Yea i had the same problem. What you need to do is put the phone in recovery mode. to do this do the following:
1. Do a hard reset on the phone, hold the sleep/wake button + the home button until it turns off then release before it turns back on.
2. Plug the dock into the compute and have iTunes running.
3. HOLD the home button on the iPhone, while holding it, connect the iPhone onto the dock and CONTINUE to hold the home button until the CONNECT TO ITUNES DISPLAY APPEARS.
4. iTunes will recognize this and ask if you would like to restore it. Click restore. Then choose to restore from BACKUP! This will take a few minutes. It will fix the problem. Your iPhone will be up and running as normal and all your contacts, sms, bookmarks, settings, etc. will be intact. The only thing that will be erased is the music. But you can easily add that all back right.
Hope this helps
Me too about seven time now
After the 5th time of this happening to me, and the first time it actually happened while installing an app from iTunes, I posted to Apples forums. I guess my personal comments about how ridiculous this was getting considering the two to three hour process it is to get everything back up and running, gave them a reason to pull my posting. (maybe they didn't like my comment about never have any kind of issue like this when using the jail break software installer on my old iPhone.)
Regardless, I have now had to do full restores 4 more times and twice in the past two days.
I have been very careful to not interupt the installer--both iTunes and the App Store. I have tried all the tricks about trashing the backups and then restoring as a new phone - which is generally what I do anyway. I have tried restoring and then installing the apps one at a time. Regardless, there is an obvious issue with the install process.
Still love my iPhone, but I really hope this get fixed soon.
After the 5th time of this happening to me, and the first time it actually happened while installing an app from iTunes, I posted to Apples forums. I guess my personal comments about how ridiculous this was getting considering the two to three hour process it is to get everything back up and running, gave them a reason to pull my posting. (maybe they didn't like my comment about never have any kind of issue like this when using the jail break software installer on my old iPhone.)
Regardless, I have now had to do full restores 4 more times and twice in the past two days.
I have been very careful to not interupt the installer--both iTunes and the App Store. I have tried all the tricks about trashing the backups and then restoring as a new phone - which is generally what I do anyway. I have tried restoring and then installing the apps one at a time. Regardless, there is an obvious issue with the install process.
Still love my iPhone, but I really hope this get fixed soon.
Stuck on Apple Logo
I have experienced the same problems that have been mentioned here. I got a 3G from Apple as a replacement to my 1st generation iPhone I had to send it multiple times. I had the 3G for 2 weeks....updated to 2.0.1 and then the phone became junk. It kept freezing on the apple logo and if I have so many apps on there it will start running slow and when I do a hard reset or turn it off and back on none of the apps I installed will work and my ipod area will say I have no music on it.
I contacted apple and they sent me a new 3G....it does the same thing. Between the two 3G's I've probably restored them like 50 times. It gets REALLY old. I contacted Apple and one guy tried to troubleshoot and was relatively helpful. Another one, however, told me that maybe I shouldn't put any apps on it...to which I told him that they shouldn't be touting a phone that runs apps then. So I have about 40 on my now and it's running fine, but if I try to put more it crashes. I wish they would get an update to fix this...as I mentioned....it didn't do this until I upgraded to 2.01. Also, when I updated to 2.0.2 it doesn't help my reception any....I still can't get 3G reception hardly at all and I am in a 3G area.
I told Apple I'm about to send this phone back, demand a refund, and get something else. This phone is more trouble than it's worth!!
I have experienced the same problems that have been mentioned here. I got a 3G from Apple as a replacement to my 1st generation iPhone I had to send it multiple times. I had the 3G for 2 weeks....updated to 2.0.1 and then the phone became junk. It kept freezing on the apple logo and if I have so many apps on there it will start running slow and when I do a hard reset or turn it off and back on none of the apps I installed will work and my ipod area will say I have no music on it.
I contacted apple and they sent me a new 3G....it does the same thing. Between the two 3G's I've probably restored them like 50 times. It gets REALLY old. I contacted Apple and one guy tried to troubleshoot and was relatively helpful. Another one, however, told me that maybe I shouldn't put any apps on it...to which I told him that they shouldn't be touting a phone that runs apps then. So I have about 40 on my now and it's running fine, but if I try to put more it crashes. I wish they would get an update to fix this...as I mentioned....it didn't do this until I upgraded to 2.01. Also, when I updated to 2.0.2 it doesn't help my reception any....I still can't get 3G reception hardly at all and I am in a 3G area.
I told Apple I'm about to send this phone back, demand a refund, and get something else. This phone is more trouble than it's worth!!
Getting bored...
Hi there!
I'm joigning that wonderful community of owners of iBrick.
I think I've gone through about 10 restores, every time I would have to "setup a new iPhone".
I think overall, with the installation of all 3rd party apps and the music, it's about 3h each restore.
Not only do I have that crappy bug of having the iBrick stucked on the Apple logo, but when I resync it, the music keeps showing me an error. An no way it's because of a particular song, because if I replug the iPhone, it will sync more, then comes the error, then I replug, more music goes in, then the error, etc. And at the end, all the music is in. Weird.
But anyway, I've tried the "Hold Home Button while restarting", sounded like a message from heaven to me, but no luck. Still on that damn "Apple Logo Of Death"
I'm now sure I will have to spend 3 more hours for restore this evening. Thanks Apple. I've spent over $150 on Apps, which is about $50 for them, and all they can suggest is: Don't use what you bought. They must be kidding.
That was the top feature of their 2.0 software. Actually, I've always ran away from the jailbreak stuff, but it seems like it won't crash as much. So now I'm really thinking about it.
Hi there!
I'm joigning that wonderful community of owners of iBrick.
I think I've gone through about 10 restores, every time I would have to "setup a new iPhone".
I think overall, with the installation of all 3rd party apps and the music, it's about 3h each restore.
Not only do I have that crappy bug of having the iBrick stucked on the Apple logo, but when I resync it, the music keeps showing me an error. An no way it's because of a particular song, because if I replug the iPhone, it will sync more, then comes the error, then I replug, more music goes in, then the error, etc. And at the end, all the music is in. Weird.
But anyway, I've tried the "Hold Home Button while restarting", sounded like a message from heaven to me, but no luck. Still on that damn "Apple Logo Of Death"
I'm now sure I will have to spend 3 more hours for restore this evening. Thanks Apple. I've spent over $150 on Apps, which is about $50 for them, and all they can suggest is: Don't use what you bought. They must be kidding.
That was the top feature of their 2.0 software. Actually, I've always ran away from the jailbreak stuff, but it seems like it won't crash as much. So now I'm really thinking about it.
I restarted my phone, a refurbished on issued to me about 3 weeks ago after my first one had call drop problems, and I got the stupid apple screen. I read this thread and tried to restore and it failed. I took it to the apple store and they couldnt restore it either, and was told I had to make an appointment. The worst customer service line was added in "If they replaced your phone, chances are they wont be giving you another." I was already infuriated at the fact they couldnt help me, for I have taken the 50 min drive down there 3-4 times already for their ****** product. I had to pay $40 at cingular to buy a crappy oldschool nokia so I have an operating phone. If they dont fix the problem tomorrow, or refuse to replace my phone, I'm chucking my iphone in the store, making sure it shatters all over the place.
Stuck on Reboot Apple Logo screen
Hey, I wish I found this thread before I called customer service. My 3G has experienced this phenomenon a few times, although yesterday was the first occurrence that couldn't be fixed by docking with my home iMac.
I concur that turning off the phone, holding down the home button, plugging in the USB cable, and continuing to hold "home" until the screen changes away from the logo is the solution. Also, the problem seems to strike when I update apps using the phone, so I may only update via iTunes now.
What's disconcerting is that Apple's website doesn't recognize this as an issue worthy of FAQ advice. The customer service people were nice enough, but they ultimately recommended exchanging the phone. (They had also advocated reinstallation of iTunes, which was not the solution here). As I say, me and my weak troubleshooting skills were able to solve a problem the pros could not.
My question now: how confident are we that Apple reads this site? If they aren't intimately acquainted with this issue, they can't address it in the next software fix.
Hey, I wish I found this thread before I called customer service. My 3G has experienced this phenomenon a few times, although yesterday was the first occurrence that couldn't be fixed by docking with my home iMac.
I concur that turning off the phone, holding down the home button, plugging in the USB cable, and continuing to hold "home" until the screen changes away from the logo is the solution. Also, the problem seems to strike when I update apps using the phone, so I may only update via iTunes now.
What's disconcerting is that Apple's website doesn't recognize this as an issue worthy of FAQ advice. The customer service people were nice enough, but they ultimately recommended exchanging the phone. (They had also advocated reinstallation of iTunes, which was not the solution here). As I say, me and my weak troubleshooting skills were able to solve a problem the pros could not.
My question now: how confident are we that Apple reads this site? If they aren't intimately acquainted with this issue, they can't address it in the next software fix.
Here are highlight of my experiance with this issue:
Here is my big question. Should I try to install any new apps? Or should I wait until Apple come up with a fix.
BTW, still love my iPhone... when it's working
- My problem started when I tried to upgrade Ambiance using WIFI. But on that same day, I upgraded other apps using WIFI with no problem. Ambiance was the last app I was trying to upgrade.
- The Ambiance upgrade never finished and was stuck for almost an hour. So I pressed both home and sleep buttons to shut it down. When I tried to turn it on again it just got stuck on the logo screen.
- My first time restoring it (using same procedures mentioned earlier in this thread) was actually quite smooth and it restored everything in about 1 hour.
- Not knowing why I got into this problem, on the next day I tried to upgrade Ambiance again; but through itune this time. Still got stuck and logo screen...
- Then, after going through the whole restore exercise, I thought I'll be fine if I don't try to upgrade Ambiance again.
- Then the crazy long backup problem surfaced. Didn't really know how long it took... cause I fell asleep...
- Then another backup not only took a long time but actually got me stuck with the logo at the end (again didn't know how long to get there as I fell asleep again).
- Right now my phone is fully restored, but not before I deleted Ambiance in everywhere I found it.
Here is my big question. Should I try to install any new apps? Or should I wait until Apple come up with a fix.
BTW, still love my iPhone... when it's working
I went to the genius bar today and after complaining about how the app store is causing my freezing on start up, the genius said that it's a known bug and theyre working on the fix.
needless to say we all know or expect apple to come with a fix, but what gets me so mad is that apple is treating it like a minor bug, when this should be treated as a major issue. it's complete bull that apple is advertising the app store as one of the top features, but users like me cant even use it without worrying that it'll brick the phone.
cheers apple, you really know how to screw people over.
needless to say we all know or expect apple to come with a fix, but what gets me so mad is that apple is treating it like a minor bug, when this should be treated as a major issue. it's complete bull that apple is advertising the app store as one of the top features, but users like me cant even use it without worrying that it'll brick the phone.
cheers apple, you really know how to screw people over.
Here's an observation I've made in regards to my phone crashing and occassionally sticking on the apple logo. It seems that if I have around 40 or so, or less, apps then the phone is ok....this includes a couple of video podcasts, about 800 songs, and photos. However, when I try and add over 40apps then the phone starts lagging and upon restart it either sticks at the apple logo or none of the 3rd party apps work and it won't show my music or videos.
As I mentioned before...I did not have this problem until I upgraded to 2.0.1 - when I had 2.0 I had about 80 apps on my phone and they all worked great.
Anyone else notice the same thing?
As I mentioned before...I did not have this problem until I upgraded to 2.0.1 - when I had 2.0 I had about 80 apps on my phone and they all worked great.
Anyone else notice the same thing?
Thanks..it worked..
i had the same problem..my sleep/power button is now pulled down coz of the problem...
i was doing it wrong...
i read carefully ur instructions guyz..
and it worked!!
THANKS!!!
now my new problem is my home button(dont response right away) and power button(pulled down already)..
i had the same problem..my sleep/power button is now pulled down coz of the problem...
i was doing it wrong...
i read carefully ur instructions guyz..
and it worked!!
THANKS!!!
now my new problem is my home button(dont response right away) and power button(pulled down already)..
Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5C1 Safari/525.20)
It's very easy to fix, IF you have OpenSSH installed. Do you?
PeterB10128 said:
It's very easy to fix, IF you have OpenSSH installed. Do you?
I just attempted to do the 2.0.2 update and now I'm completely screwed.
The 2.0.2 update began, put my phone into whatever mode it needs to upgrade.. and then iTunes refused to recognize it. Now it's stuck on the USB -> iTunes screen.
No matter how I disconnect/reconnect.. and regardless of the methods listed in this thread - the phone won't go past the USB -> iTunes screen and iTunes won't recognize the phone to do a recovery.
Help?
The 2.0.2 update began, put my phone into whatever mode it needs to upgrade.. and then iTunes refused to recognize it. Now it's stuck on the USB -> iTunes screen.
No matter how I disconnect/reconnect.. and regardless of the methods listed in this thread - the phone won't go past the USB -> iTunes screen and iTunes won't recognize the phone to do a recovery.
Help?
I just attempted to do the 2.0.2 update and now I'm completely screwed.
The 2.0.2 update began, put my phone into whatever mode it needs to upgrade.. and then iTunes refused to recognize it. Now it's stuck on the USB -> iTunes screen.
No matter how I disconnect/reconnect.. and regardless of the methods listed in this thread - the phone won't go past the USB -> iTunes screen and iTunes won't recognize the phone to do a recovery.
Help?
Try a different USB port. I know it sounds weird but that worked for me when someone suggested it.
This issue has been plaguing me for some time now. In fact, it has forced me to restore the phone 21 times. I emailed Steve Jobs himself about the issue, and he gave me an answer. I posted it here.
I don't mean to rain on your parade, but he told me the exact same thing about the 2.0.2 update when I wrote him about this problem on August 15th (I posted it here) ... In retrospect, it's obvious he was just blowing hot air up my ***.
Not that it particularly matters. I have since found the cause of this problem, as well as the solution. You can read about it here.
"There should be an update this month that may clear up your problems"
I think they couldn't get it for that update, but now he sounds more confident.
I think they couldn't get it for that update, but now he sounds more confident.
Well, that makes two updates they haven't been able to get it into, when it SHOULD be a very simple fix - just bump the watchdog time from two minute intervals to three minute. Voila! A temporary fix that will work perfectly until they have time to actually rewrite Springboard.
My iPhone was working just great, and tonight i deleted hanoi from the phone and then it crapped on me couldn't get it till i did the above mentioned home key while placing in the dock but this is bs why am I going to have to waste a friggin hour or better because i deleted one app from the phone
Hi there,
I was almost desperate about that issue. I was looking for someone to take my iPhone to an Apple Store in US, when I found this post in YouTube (http://www.youtube.com/watch?v=M2foiTBSn3k). Spacemonks' comment saved my day!
If you are experiencing the same I was, try this:
1) Hold buttons sleep + home untill iPhone turns off;
2) Open iTunes;
3) Hold home button and plug the phone to your computer. The phone will turn on and the iTunes + Arrow + cable screen will appear.;
4) iTunes will recover you phone from unsuccessful recovery process.
Thanks again to Spacemonks!!
man my phone was stuck, even went to low battery, told me to recharge, then it went back to being stuck, however this post helped me...
man restoring is lame...
what about hacked iphones?
Hey!
Ok. So, the same thing is happening to me, I downloaded stuff from Cydia and had my phone freeze at the apple logo screen... except my screen shows a pineapple because its hacked.
I can't just restore and update it because it will get bricked.
Ive tried rebooting it many times, and holding down the home button when I turn it on and everything. I really dont want to go and have to downgrade, restore, upgrade and jailbreak all over again, so if anyone has any suggestions on how to get it off the logo screen, please post them!
thanks to all for their previous suggestions, I tried them all...
Oh, and every time I get it into recovery mode, I get the Steve Jobs Russian cartoon... hehe
Hey!
Ok. So, the same thing is happening to me, I downloaded stuff from Cydia and had my phone freeze at the apple logo screen... except my screen shows a pineapple because its hacked.
I can't just restore and update it because it will get bricked.
Ive tried rebooting it many times, and holding down the home button when I turn it on and everything. I really dont want to go and have to downgrade, restore, upgrade and jailbreak all over again, so if anyone has any suggestions on how to get it off the logo screen, please post them!
thanks to all for their previous suggestions, I tried them all...
Oh, and every time I get it into recovery mode, I get the Steve Jobs Russian cartoon... hehe