iPhone X iPhone X Complaint/Things We Don't Like Thread

[macher]

I have a 6S for work and X for personal now and the most infuriating thing is different gestures on the same OS for NO damned reason. Apple really need to sort that s**t out. I actually like the X far more than I thought I would but there are things that taint the experience. I know Apple love giving features on the newest phone to make you upgrade but there really is no other reason why they are not waterfalled to the older models.

Yea I agree. Apple could have implemented gestures in older devices even with a home button. I actually like the home button. Doesn’t have to be a physical home button.

We have to realize the X is where Apple is heading so I doubt you’ll see anything waterfall into older devices or a X mini.

On another note I think that the X isn’t meant to be put in cases other than slim cases which is ok for lots of people. Cases like the Apple cases and there are some slim bumpers out there. Once you put the X in a case like the Symmetry it totally changes the phone. However when I had it in an Apple case it was great to use. Unfortunately I need more protection than what Apple cases offer or slim bumpers.

 

[Muscle]

Been using the X for about a week now, came from a 7plus.

3 things

1. Long narrow screen. This is the thing that really bugs me. On paper the screen is larger than the 8plus but actual usage, the screen is more like the 8. Videos in landscape mode full screen has top and bottom portions cut out so if you want to see everything it needs to be zoomed out. Some Apps have yet to update to the screen size, keyboard is narrower so it’s a tad more difficult to type than it is on my 7plus.

2. Notch doesn’t bother me but I don’t like how I need to go to control center or lock screen to see battery percentage, Bluetooth status, vpn status, etc

3. Not so much a dislike but I find myself looking for the physical home button at times


Hopefully the rumors of a 6.5inch X next year is true.

 

[nieks]

My biggest problem? I got used to the gestures...
I got so used to them actually, that I find myself using them (of course, without effect ) on my iPad.

One time, I even managed to try to open control center on my watch by swiping from the top down. Of course, no control center. Duh.

 

[PowerGala]

I picked up the SIM Free iPhone X and it was a gigantic pain in the butt to activate. I was in the Apple Store for 5 hours and after 2 phones and 5 SIM cards it still wasn’t activated.

I went home with an inactive phone. Tech support was no help on either end since Sprint said it was active on their end and the Apple people had no clue. I suspected that the Sprint Network just had to reset the ping over night so I updated my phone and all my Apps. The next morning I was able to activate my phone.

I’m upset with Sprint for making it a pain in the butt and I’m upset with Apple for not knowing how their product works on the Sprint network. Still, it’s a lesson learned on my part.

Now that I’m connected it works fine.

 

[AZhappyjack]

I picked up the SIM Free iPhone X and it was a gigantic pain in the butt to activate. I was in the Apple Store for 5 hours and after 2 phones and 5 SIM cards it still wasn’t activated.

I went home with an inactive phone. Tech support was no help on either end since Sprint said it was active on their end and the Apple people had no clue. I suspected that the Sprint Network just had to reset the ping over night so I updated my phone and all my Apps. The next morning I was able to activate my phone.

I’m upset with Sprint for making it a pain in the butt and I’m upset with Apple for not knowing how their product works on the Sprint network. Still, it’s a lesson learned on my part.

Now that I’m connected it works fine.

Sorry that you experienced issues... but how is this related to the topic (iPhone X Complaint...)? What about this issue is specific to the iPhone X? Would not the same issue have arisen had you purchased an unlocked iPhone 8, 8+, etc?

 

[CupertinoSlave]

on the iPhone X, optimized games in portrait mode like Super Mario Run or Steppy Pants will drop the framerate in half if you adjust the volume of switch to another app and back. The A11 or iOS 11.2 isn't using the GPU properly in portrait mode for games. Landscape it works fine, which is odd.

 

[PowerGala]

Sorry that you experienced issues... but how is this related to the topic (iPhone X Complaint...)? What about this issue is specific to the iPhone X? Would not the same issue have arisen had you purchased an unlocked iPhone 8, 8+, etc?

The SIM Free 8 has been around for awhile. If it was a known issue with the 8, then they should have known about it for the X. Regardless, Apple should know their product and if it has issues with a particular network then they should make the customer aware of it beforehand or not sell that model to people on that particular network.

If they knew that their SIM free models had issues activating on the Sprint Network, then I would have just went to the Sprint store to purchase it outright instead of wasting 5 hours at the Apple Store.

Honestly, I don’t know if there is an issue with the 8, but the Apple sales person did say that the SIM Free 7 wasn’t even compatible on Sprint.

 

[MattDad379]

It's incredible that any kind of criticism of Apple or its products on this site results in so many people posting the same old, "Nothing's perfect". "Take it back". "You obviously are a troll".

Really simple: this is a forum and this is a valid topic for discussion. Because I dislike things about the X doesn't mean I hate the entire device or that I don't like anything about it. As I stated in my original post, I said I do like things about it.

And this also isn't just about being a consumer. It's about assessing the decisions a company makes about design, features, etc.

As I keep using the X, it's coming off weird: it's like a sliced up Plus in its implementation.

[doublepost=1513402507][/doublepost]I actually agree. I got the x on launch and used it for almost two weeks and returned it as I went back to my 7 Plus. I even bought it again as I felt I was missing out on the “future” of Apple and this time I just sold it and went back to my 7 Plus.

I simply like the larger screen of the plus better and will probably just buy the 8 plus until the iPhone X comes out in a larger screen version in 2018 hopefully.

Things I disliked about the X are as follows...The price is crazy for what you get. The screen just feels too small and feels more like a slightly taller 8. With all the wasted space at the top and bottom, it was just not optimized enough yet which is very disappointing. Videos seem small to watch and if zoomed in, they are cropped and not as enjoyable. Battery life is not as good. Many apps are not optimized yet either.

Things I did like, screen was nice, I also liked the new gestures (some of them). Smaller form factor for one handed use and/or placing in jeans pocket. That’s about it.

The X in my opinion is a test phone and Apple makes us pay top dollar to be the guinea pigs. It is nice to see Apple finally catching up but they are still way behind. Steve Jobs was truly innovative. He knew about the future of tech before anyone else did and brought it to the market. Now, Apple sits back and waits for the consumer to tell Apple about the future of tech and then tries to perfect it once everyone else has done it. I am a long time Apple fanboy from day one but I am slowly losing faith in Apples ability to be truly innovative.

 

[booksbooks]

So here I am, now mid-December, 2017. All of my initial complaints about the X are still present. Again, I decided to keep it for two reasons only: it's fast and I don't want the home button.

Things that are driving me absolutely crazy:

• I hated the vertical camera notch when I first got the X, and I want to, at this point, rip it off the device. It's terrible because it's so big and vertical, so it gets in the way a lot.
• The notch is hideous. Terrible. Ugly. Brutal. Disgusting. Hate it.
• Hate the aspect ratio of the screen.

Now, here's something new. I haven't had a case on this, but I have absolutely babied this thing beyond imagination. I don't ever drag it on flat surfaces. It is almost always in one of my soft pockets on its own. Today, I caught the back of the X in some light, and man, look at all of those scratches around the corners on the back! It's crazy! I paid $1550 CAD for this, and it seems as fragile as a flower. It's horrible.

 

[Precursor]

So far I've gotten used to the notch, the elongated screen, the new gestures etc. 2 things that still bug me though:
1- Having to press & hold in order to close apps instead of just swiping up
2- No battery percentage on the battery icon

 

[Black Tiger]

Yea I agree. Apple could have implemented gestures in older devices even with a home button. I actually like the home button. Doesn’t have to be a physical home button.

We have to realize the X is where Apple is heading so I doubt you’ll see anything waterfall into older devices or a X mini.

On another note I think that the X isn’t meant to be put in cases other than slim cases which is ok for lots of people. Cases like the Apple cases and there are some slim bumpers out there. Once you put the X in a case like the Symmetry it totally changes the phone. However when I had it in an Apple case it was great to use. Unfortunately I need more protection than what Apple cases offer or slim bumpers.

They could have done gestures on the older phones, but it would make no sense replicating gestures such as swipe to go home when the home button exists. Also, it makes even less sense without Face ID because this functionality works in conjunction with the swipe up gesture of the iPhone X to unlock and authenticate. So then if you needed to push the home button to unlock on the older phones but then swipe up to go home, there is a mess of inconsistency and redundant gesture. So why not enable the app-switching swipe gesture and not the swipe home gesture? Because the two gestures are used in tandem and having one and not the other fragments and creates so much confusion across similar devices. The iPhone X is a step away from the older hardware so it makes sense to keep the traditional hardware in line with established principles of interaction.
[doublepost=1513503679][/doublepost]

So far I've gotten used to the notch, the elongated screen, the new gestures etc. 2 things that still bug me though:
1- Having to press & hold in order to close apps instead of just swiping up
2- No battery percentage on the battery icon

Likely a temporary problem with the press and hold. Because the old close gesture of swiping up is so similar to the new gesture of bringing up the app switcher, I suspect Apple wants users to get used to the new gesture before re-implementing the old. Just a guess. Battery percent is a strange one that could be solved by Apple enabling the status bar to be tapped to change the icon to a percent. The user could tap either side of the status bar in the ears to switch to the hidden info and back.
[doublepost=1513503797][/doublepost]

They could have done gestures on the older phones, but it would make no sense replicating gestures such as swipe to go home when the home button exists. Also, it makes even less sense without Face ID because this functionality works in conjunction with the swipe up gesture of the iPhone X to unlock and authenticate. So then if you needed to push the home button to unlock on the older phones but then swipe up to go home, there is a mess of inconsistency and redundant gesture. So why not enable the app-switching swipe gesture and not the swipe home gesture? Because the two gestures are used in tandem and having one and not the other fragments and creates so much confusion across similar devices. The iPhone X is a step away from the older hardware so it makes sense to keep the traditional hardware in line with established principles of interaction.
[doublepost=1513503679][/doublepost]
Likely a temporary problem with the press and hold. Because the old close gesture of swiping up is so similar to the new gesture of bringing up the app switcher, I suspect Apple wants users to get used to the new gesture before re-implementing the old. Just a guess. Battery percent is a strange one that could be solved by Apple enabling the status bar to be tapped to change the icon to a percent. The user could tap either side of the status bar in the ears to switch to the hidden info and back. Or tap the status bar to have it lower briefly to below the notch and show all the info and tap to return it back to the ears.

 

[colleen126]

So today is my first day with the iPhone X. 256 GB space grey. I'm coming from an iPhone 6 Plus.

Yes, there are things I like, but this thread is specifically about complaints/things that people don't like about the iPhone X. I realize I've only had it for a brief time, and time will tell on these things, but so far, here are my issues with the iPhone X:

• The notch. Hate it. It's ugly, it's in the way, and I wish it was gone. Like a wart.
• Big, vertical camera bump. It's in the way more now that it's vertical. For instance, one handed holding, and sliding a finger from the back over to the sleep button. My finger moves over the bump (never used to). Right over one of the camera lenses... bad design. I understand they may have reasons for it (internal component design mandated it that way)... but it affects usability for me materially.
• OLED display. Good and bad. The bad is that the viewing angles suck in comparison to Retina LCD: the blue tint reveals itself pretty quickly. I can live with this, but I don't like it. I also find that while the screen looks good, it really doesn't seem any sharper than the Retina LCD.
• Tall, narrow design/screen. Not sure about this yet. Time will have to pass to see whether I like it or not. For instance, landscape blows. On the Web it cuts off each side to deal with the notch. Looks bad. Second, the keys on the keyboard are thinner and stretched out compared to the 6 Plus. I like the fatter keys on the 6 Plus. Also, the usable screen area is still something I'm trying to figure out, but seems less than my 6 Plus.
• Rounded Screen corners. This is jarring in some respects. Content struggles to make sense in areas with such rounded corners. So scrolling lists, for example, isn't clean looking: some content is cut off until it's above the curve.

All of this above I knew going into the X. I will be using it and seeing how everything sets in. Yes, I know, I can return it in 14 days. So if I don't like it, I will return it.

Please post things you don't like/complaints and comments.

I have the X and really don't like it but am out of the 14 day window. I would love to trade for the bigger screen since I was used to the 6 plus. Do I have any options?
[doublepost=1515459932][/doublepost]I don't like my x but am out of the window for returns. Do I have any options to downgrade with the apple trade in program?

 

[bushman4]

Notch is OK
Gestures something different
OLED screen has deep blacks and a wide color Gamut
All these changes take some fine tuning
To everyone’s personal preference

Battery life is good but should be better

 

[Radon87000]

I just want a huge screen like the Note 8. The 7 Plus and Note 8 still have a bigger screen.

 

[The Game 161]

So here I am, now mid-December, 2017. All of my initial complaints about the X are still present. Again, I decided to keep it for two reasons only: it's fast and I don't want the home button.

Things that are driving me absolutely crazy:

• I hated the vertical camera notch when I first got the X, and I want to, at this point, rip it off the device. It's terrible because it's so big and vertical, so it gets in the way a lot.
• The notch is hideous. Terrible. Ugly. Brutal. Disgusting. Hate it.
• Hate the aspect ratio of the screen.

Now, here's something new. I haven't had a case on this, but I have absolutely babied this thing beyond imagination. I don't ever drag it on flat surfaces. It is almost always in one of my soft pockets on its own. Today, I caught the back of the X in some light, and man, look at all of those scratches around the corners on the back! It's crazy! I paid $1550 CAD for this, and it seems as fragile as a flower. It's horrible.

unfortunately it's kind of your own fault for not using a case on a device that has this kind of design and make. Don't think people should not have a case no matter what the device.

 

[bruinsrme]

For me its all the unused space at the bottom of the keyboard when typing in messages....unless I am missing something I can turn off?

If seen the unused space mentioned in a. Inner of places.
I wondered why the keyboard wasn’t moved down. Then realized, for me at least, the keyboard it in the optimal location for thumb typing.

Would you care to share some thoughts that you would like to see how that space is utilized?
[doublepost=1515500389][/doublepost]

unfortunately it's kind of your own fault for not using a case on a device that has this kind of design and make. Don't think people should not have a case no matter what the device.

I wasn’t going to go with a case. Then the Apple specialist slipped the red leather case on the phone and handed back to me.
I walked out with the case and today still Love it

 

[Precursor]

I forgot to add: The gazillion accidental screenshots of my lock screen
Luckily it's easy to delete them all at once as Photos app has a Screenshots album

 

[booksbooks]

unfortunately it's kind of your own fault for not using a case on a device that has this kind of design and make. Don't think people should not have a case no matter what the device.

No way man. Not letting you get away with this. What you're saying is that it's perfectly acceptable for a company to make a phone that costs $1500 that can't even stand up to being placed in and out of soft pockets. That's absurd and insane. To top it off, you blame me: that's delusional.

No, I shouldn't have to buy a case. Companies should make these mobile devices more durable.

 

[AZhappyjack]

No way man. Not letting you get away with this. What you're saying is that it's perfectly acceptable for a company to make a phone that costs $1500 that can't even stand up to being placed in and out of soft pockets. That's absurd and insane. To top it off, you blame me: that's delusional.

No, I shouldn't have to buy a case. Companies should make these mobile devices more durable.

Well, since it was YOUR $1500 CSD, it would be incumbent upon you, the owner, to protect it... no case on a $1500 device ... hardly "absolutely babied". Of course, that's just my opinion.

 

[booksbooks]

Well, since it was YOUR $1500 CSD, it would be incumbent upon you, the owner, to protect it... no case on a $1500 device ... hardly "absolutely babied". Of course, that's just my opinion.

Your logic is flawed. Because a person doesn't use a case a device therefore cannot be "babied". That's absurd.

I have only put this phone in a soft pocket. I wear expensive clothes, so have natural fibres that are soft and plush. I am extremely careful about how I handle the phone, put it in a pocket, or place it down. I treat it like a piece of jewelry. I never drag it on any surface, etc.

So yes, the device has been babied, and there is no way that it should have all of these scratches like it does. To wit, I've owned every iPhone since the first one, and never use cases. Never have I seen an iPhone, let alone any other device, scratch so easily like this, and look like this, particularly after just a few months of use. In fact, I have babied this more than any other iPhone because of how expensive it is and how fragile it looks and feels.

 

[The Game 161]

No way man. Not letting you get away with this. What you're saying is that it's perfectly acceptable for a company to make a phone that costs $1500 that can't even stand up to being placed in and out of soft pockets. That's absurd and insane. To top it off, you blame me: that's delusional.

No, I shouldn't have to buy a case. Companies should make these mobile devices more durable.

No phone is ever going to be durable for most use cases. If you are really careful then yes you can use it without a case. It all depends how careful you are with your device

That’s not on Apple that’s on the user

 

[44267547]

No way man. Not letting you get away with this. What you're saying is that it's perfectly acceptable for a company to make a phone that costs $1500 that can't even stand up to being placed in and out of soft pockets. That's absurd and insane.

What you're saying, is that Apple should take responsibility for someone else's actions because a phone that they manufactured that won't "Stand" up properly in somebody's pocket? That's asinine. Apple has no control over what happens to their phones when somebody else handle them. Use a case.

No, I shouldn't have to buy a case. Companies should make these mobile devices more durable.

So don't buy a case then, but then own the responsibility that if something happens to your iPhone where it falls out of your pocket or you drop it, do not blame the manufacturer that they should make the device more durable. Its Your responsibility what happens with the iPhone in your possession, not the materials they used or Apple themselves, own it. You have zero credence in your argument here.

 

[booksbooks]

What you're saying, is that Apple should take responsibility for someone else's actions because a phone that they manufactured that won't "Stand" up properly in somebody's pocket? That's asinine. Apple has no control over what happens to their phones when somebody else handle them. Use a case.

So don't buy a case then, but then own the responsibility that if something happens to your iPhone where it falls out of your pocket or you drop it, do not blame the manufacturer that they should make the device more durable. Its Your responsibility what happens with the iPhone in your possession, not the materials they used or Apple themselves, own it. You have zero credence in your argument here.

• I have owned the iPhone X for 2 months.
• I have not used a case.
• I have absolutely and unequivocally babied the phone: not moving it on surfaces, always putting it in a soft pocket that is free from any other objects, handling it extremely carefully, etc.
• There is no evidence that I have been the material cause of scratches to the device.
• The device has several scratches on the back and the sides.
• The phone costs $1500.
• I have owned every other iPhone and used them without cases and not one has resulted in such surface scratches and so quickly.

What I am saying is that I expect more out of a mobile device that costs as much as this in terms of it being more durable, and I expect more durability after the years and years of R&D and customer feedback that's associated with these things. This is hardly a new criticism of the iPhone: many people have complained about its durability, and particularly the front glass with how easy it breaks. Or some iPhone models that bend more easily. And now the glass back that will be prone to breaking more than aluminum.

Never have I said I don't take responsibility for what happens to the iPhone: you are inserting a strawman argument now. And I have never dropped the phone, and I don't blame the manufacturer if such a thing happens. You inserted the strawman. And what's asinine is when people like you put up strawman arguments presumably because you have an inability to discuss real issues with Apple's products: the need to defend a corporation trumps reason.

The fact that a product that has thousands of engineers and many designers working on it, and some 10 iterations into the thing... requires a case to be used because it's not durable enough to stand up to day to day use just isn't good enough. Apple strains and sweats and spends seemingly endless amounts of time designing its products. The way it feels in the hand. The way it looks. The way all of the components come together and work together. As Steve Jobs once famously said,

“Most people make the mistake of thinking design is what it looks like. People think it’s this veneer – that the designers are handed this box and told, ‘Make it look good!’ That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works.” – Steve Jobs

Using an ugly case that adds thickness, recesses buttons and ports, etc. disrupts how the product was designed in the first place. And this is a failure of product design. And don't respond making excuses for Apple because if you do that, then just give up: people who think that nothing can be improved not only have no business working in the tech industry and product design, but shouldn't even be talking about this stuff.

 

[Brandonjr36]

I hate Face ID, the notch. Notch isn’t bad til I get to certain content then it blocks some of what I’m watching.

 

[RafixPhoenix]

I don’t even notice the notch.

I notice it. Especially when I'm reading in the reader mode in Safari.