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Apple Music Is iCloud Music Library for iTunes Match working for you?
- Thread starter drcharlie
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I decided to match tracks one by one. Got lucky with one of them--it matched after around 4 hours. Not exactly ideal, though.
I really wonder what caused this problem.
I really wonder what caused this problem.
I've been trying to match approximately 50 tunes for the last 18 hours or so. Only about 20 have processed so far but they are being matched/uploaded, just extremely slowly. I'm both an iTunes Match and Apple Music subscriber (Mainly as I was never sure if I didn't need Match if I had Apple Music. I don't think I do, so my Match subscription is set to expire.) but I think this is affecting Music subscribers too that use Match functionality.
Same issue here. Matching about 1 track every 6 hours.
I just spent an hour on the phone with a Senior Engineer at Apple who is going to get back to me. Of the things he asked me to try was to check how many matched songs I have in my library. It's very close to 25,000 which I remember was previously the limit for iTunes Match users before it was increased to 100,000.
Might be just a coincidence, but I'd be interested in hearing from other people experienced with this problem how many matched tracks are in your library and for how long have you been an iTunes Match or Apple Music subscriber?
I just spent an hour on the phone with a Senior Engineer at Apple who is going to get back to me. Of the things he asked me to try was to check how many matched songs I have in my library. It's very close to 25,000 which I remember was previously the limit for iTunes Match users before it was increased to 100,000.
Might be just a coincidence, but I'd be interested in hearing from other people experienced with this problem how many matched tracks are in your library and for how long have you been an iTunes Match or Apple Music subscriber?
About 4000, Match subscriber for over nine years. So the ‘limit’ doesn’t appear to be the issue.
That‘s total bs.
It‘s the typical „Apple breaks a barely working service once again and doesn‘t fix it“.
Doesn't seem to have anything to do with the size of the library. In an effort to "reset" my library when this problem first cropped up last week, I removed all of my cloud library and kept signing in and out of various devices on my account until I got it completely cleared. Then, I started re-adding the files from my HD in small batches. Out of a total of about 500 tracks I've tried, only bout 370 have matched/uploaded so far.
When it has tried for a while and isn't making any progress, I quit Music, restart, remove all of the "pending" files and try again to re-add them. Occasionally, another track or two will add to the cloud, but it seems to be a process of diminishing returns.
Same for me. 4500 matched tunes and I've been a subscriber since iTunes Match was first available.
My library has 33,250 items. Except for about a 2-year break over 5 years ago, I have been an iTunes Match subscriber since it started. I have never subscribed to Apple Music.
This is still ongoing. They really don’t ever seem to be in a rush to fix anything lately. I find Apple’s customer service to be quite lacking in the last few years compared to how they were. Their updates always seem to be unstable in one way or the other. When you are in the ecosystem there’s pretty much no way out and the services you pay for you expect to work. My iTunes Match is due for renewal on the 18th and I don’t particularly want to pay for it if it isn’t going to work. I’ve just spent a week trying upload 15 songs and only one matched. Before this it would take about a minute for that sort of thing. They must know something if all of us have complained.
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I am a Match subscriber and an Apple Music subscriber and have been since the beginning for both. Just over 25,000 songs (all properly uploaded or matched prior to this debacle).
Exactly one week ago I did a test to add just one single new song to my library. As of this time it is STILL "Waiting" and has yet to either upload or match.
Going to fill out yet another feedback report.
Exactly one week ago I did a test to add just one single new song to my library. As of this time it is STILL "Waiting" and has yet to either upload or match.
Going to fill out yet another feedback report.
If you are an Apple Music subscriber, you get iTM for free as it is an AM feature. No reason to pay for it as a separate service.
I doesn’t work as well for me. I tried it before and it just became a mess. As soon as I put iTunes Match on and re did all my tracks everything came up perfectly.
Do others here have Apple Music only and having these same problems though or is this just iTunes Match?
I just subscribed to AM, so it's currently chugging through my 12k tracks. will post when I know more.
I have been a subscriber to iTunes Match since its inception.
The last month or two have been a disaster. Matching new tracks often takes days. I have moved added tracks between a couple of different systems to see, whether they perform better. Pretty much mute.
I don't have the patience to talk with Apple support about this. In the past, they never admitted to issues and have me jump through hoops logging in and out of iCloud, etc. The problem with these steps it takes a long time to resync everything.
it is possible the service is dealing with the increase in loading due to Lossless and Dolby Atmos downloads.
Actually, you are correct: https://support.apple.com/en-us/HT204146
"If you have an Apple Music membership, you get all of the benefits of iTunes Match, plus access to the entire Apple Music catalog. You can also get a Family Membership to share the catalog with your family members. Learn more about joining Apple Music."
Today I received a call back from Apple Care. As already described in an earlier post here they tried to have me fix it on my side by signing out, signing back in etc. Right after describing the problem I did not leave them a chance to go through their script and described what I have already done and that it is a widespread issue. With that out of the way I got transferred to a senior. She was surprisingly open about that Apple are already aware of the problem. She actually referred to it as a "problem" and not an "issue" as Apple staff are usually trained to call it. I insisted on adding the community thread https://discussions.apple.com/thread/252968057 to my case. Finally she said that there is nothing we can do about it right now. A team is already working on an iTunes update to be released in the near future. However no time frame for the release is known at the moment.
@darngooddesign how did it get on with all your tracks with AM?
@haralds it does have the same functionality however from past experience and what others have said, it adds DRM to your uploaded content, meaning you can't ever download your original versions if you lose your originals, it'll only be the DRM versions. However others say this has been removed. But from what I gather if you match something and then it gets removed you won’t be able to download the original track if you haven’t got it backed up.
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If you add tracks that do not exist in the iTunes store or Apple Music things work as they should. The problem manifests itself if the track is "matched" - for example 1 song by Yosui Inoue on a various artists compilation I ripped this week. The rest of the album is fine, this one track has a problem as it exists elsewhere in the Apple library.
I tested this out with an album that is definitely in the AM library - Alan Parsons Project "Eve" and I'm having the problem. Apple Music subscriber.
I tested this out with an album that is definitely in the AM library - Alan Parsons Project "Eve" and I'm having the problem. Apple Music subscriber.
Only waiting for 23 tracks out of 12,494. I did have to go through and delete a few duplicates which came over once I synced my iPhone's library (which was a Finder sync from my MBP).
Up until now i could still upload non-matched songs for ITM but now I have the dreaded:
I don't want to sign out to fix that because then i am worried it will then want to re-match my 60k library after i log back in and be unable to do so. Am i wrong?
Genius results can’t be updated because the iTunes Store doesn’t recognize your iTunes library.
I don't want to sign out to fix that because then i am worried it will then want to re-match my 60k library after i log back in and be unable to do so. Am i wrong?