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44267547

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Face ID, simply put, is buggy for me and countless others. It feels 100% like a beta for me. If it also works perfectly for a large group of people, congrats to them. That is simply not my personal experience nor of anyone I have spoken with in real life

Regardless, you’re saying (And claiming) Face ID does not work for you and others you have spoken to around you, but that’s not an accurate sample. Face ID is not without its issues, but it succeeds where touch ID failed as well. I Also think it’s worth noting for those who are highly critical of Face ID, are usually the ones that are on a tech forum versus those who likely use it every day in the real world who don’t have that many complaints in general about it. But the same could be said about touch ID, where there were still was a failure rate in many different scenarios. Regardless, biometric security is not perfect and never will be, it’s improving process, but labeling Face ID as a “beta” is inappropriately inaccurate.
 
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Phone Junky

macrumors 68030
Oct 29, 2011
2,522
4,436
Midwest
Actually it is. Nothing is perfect. If that's your argument its doomed to failure.


Nah, what doesn't work is claiming its always user error as if tech does not fail.
Whatever.
If I had the problems with Face ID that are claimed by others, I would have returned the phone within the first 2 weeks and got something that worked for me. Can't see the point in struggling with and hating something I use all day every day. But that's just me.
 

blairh

macrumors 603
Dec 11, 2007
5,972
4,472
Regardless, you’re saying (And claiming) Face ID does not work for you and others you have spoken to around you, but that’s not an accurate sample. Face ID is not without its issues, but it succeeds where touch ID failed as well. I Also think it’s worth noting for those who are highly critical of Face ID, are usually the ones that are on a tech forum versus those who likely use it every day in the real world who don’t have that many complaints in general about it. But the same could be said about touch ID, where there were still was a failure rate in many different scenarios. Regardless, biometric security is not perfect and never will be, it’s improving process, but labeling Face ID as a “beta” is inappropriately inaccurate.
I never made a general statement that it doesn’t work for me. I said it has many issues, as you just acknowledged. And I have no idea why you think I can’t call something that fails for me daily and has many bugs a beta.
 
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Raist3001

macrumors 65816
Mar 5, 2012
1,131
882
Right behind you
Whatever.
If I had the problems with Face ID that are claimed by others, I would have returned the phone within the first 2 weeks and got something that worked for me. Can't see the point in struggling with and hating something I use all day every day. But that's just me.
You are right...it's just you. Perhaps if you weren't so quick to come to a defense of FaceID when it's not necessary, you would understand that many folks like myself don't think FaceID sucks, and are simply sharing our struggles. You might also then understand that FaceID is not all that the X offers. And folks like myself may be in love with other features of the X. You might also then come to know that folks like myself also understand that FaceID is in its infancy and will only improve with time.
 

Phone Junky

macrumors 68030
Oct 29, 2011
2,522
4,436
Midwest
You are right...it's just you. Perhaps if you weren't so quick to come to a defense of FaceID when it's not necessary, you would understand that many folks like myself don't think FaceID sucks, and are simply sharing our struggles. You might also then understand that FaceID is not all that the X offers. And folks like myself may be in love with other features of the X. You might also then come to know that folks like myself also understand that FaceID is in its infancy and will only improve with time.
Face ID works great for me. I love it. Would hate to have to go back to Touch ID. I feel really bad for the people that are struggling so much with it that they have to complain on the internet. I hope they get things worked out for themselves.
 

Raist3001

macrumors 65816
Mar 5, 2012
1,131
882
Right behind you
Face ID works great for me. I love it. Would hate to have to go back to Touch ID.
I may struggle with FaceID, but that does not mean I think it sucks. As a matter of fact, I have never expressed such opinions. I love it at times, and then I hate it as well at times.

I feel really bad for the people that are struggling so much with it that they have to complain on the internet. I hope they get things worked out for themselves.
Sort of like those who sing praises to FaceID on the internet :)
 
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jmarttu24

macrumors member
Oct 31, 2017
91
138
what I find annoying about it is once the phone fails to recognize my face it doesn't try again. I have to either swipe up and let it re-scan or close the phone and retry. Also it sucks when it's on a flat surface and doesn't recognize me from an angle. Just a few annoying things that I hope can be fixed with software updates.
 

Raist3001

macrumors 65816
Mar 5, 2012
1,131
882
Right behind you
what I find annoying about it is once the phone fails to recognize my face it doesn't try again. I have to either swipe up and let it re-scan or close the phone and retry. Also it sucks when it's on a flat surface and doesn't recognize me from an angle. Just a few annoying things that I hope can be fixed with software updates.

If you just re-position your phone, it will scan your face again.
 
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jmarttu24

macrumors member
Oct 31, 2017
91
138
If you just re-position your phone, it will scan your face again.

That's whats annoying about it. I don't want to have to turn my phone away and bring it back to my face to recognize me. I want it to automatically try again if it fails or see's a different face. If my wife tries to scan her face on my phone it will fail, but if I move in to the frame it doesn't try again. I have to move the phone away and let it scan again. For a 1k phone it should be damn near flawless. Face ID is great but it needs a lot of work. I personally don't think it was ready to hit the market at this time because it can't scan in landscape and it can't scan if the device is flat on a table and you're perpendicular to it. I literally have to hover my face over it for it to see me. It's little things like that, that I can't believe weren't solved when it was being developed.
 

blairh

macrumors 603
Dec 11, 2007
5,972
4,472
what I find annoying about it is once the phone fails to recognize my face it doesn't try again. I have to either swipe up and let it re-scan or close the phone and retry. Also it sucks when it's on a flat surface and doesn't recognize me from an angle. Just a few annoying things that I hope can be fixed with software updates.
Software will not fix anything. Face ID will only improve with new hardware.
 

Raist3001

macrumors 65816
Mar 5, 2012
1,131
882
Right behind you
That's whats annoying about it. I don't want to have to turn my phone away and bring it back to my face to recognize me. I want it to automatically try again if it fails or see's a different face.
A slight re-position will trigger a new scan. When TouchID failed, you needed to re-position your finger to re-scan. This is no different with FaceID in my opinion.
 

44267547

Cancelled
Jul 12, 2016
37,642
42,495
Whatever.
If I had the problems with Face ID that are claimed by others, I would have returned the phone within the first 2 weeks and got something that worked for me. Can't see the point in struggling with and hating something I use all day every day. But that's just me.

I agree. I don’t understand why Some are so disgruntled with something that they spend their money on, why not sell it and opt for something that you would rather have in place if It brings somebody this much inconvenience and doesn’t work to their liking with the iPhone X. I don’t understand the vehement complaining on an Internet forum, when someone has options and they are not forced to keep the device when there is more than enough smart phone options. I’m Saying others can’t discuss their dislikes or thoughts for Face ID, but the incessant complaining doesn’t seem to validate anything either.
 
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Raist3001

macrumors 65816
Mar 5, 2012
1,131
882
Right behind you
I agree. I don’t understand why Some are so disgruntled with something that they spend their money on, why not sell it and opt for something that you would rather have in place if It brings somebody this much inconvenience and doesn’t work to their liking with the iPhone X.
The iPhone X offers much more than just FaceID. I don't return a device because I struggle with one of it's many, many features.

I don’t understand the vehement complaining on an Internet forum, when someone has options and they are not forced to keep the device when there is more than enough smart phone options.
That's because you have not struggled with FaceID as many others have. This is also a discussion forum. People do feel better venting. Since we are on the subject of returning a device that offers so much inconvenience, the same can be said for those who are inconvenienced by the complaining. Use the ignore feature, or move on. That seems just as wise :)
 
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sean000

macrumors 68000
Jul 16, 2015
1,628
2,346
Bellingham, WA
So many threads about this, but I'll repeat what I've already said: Both FaceID and TouchID have their limitations, but in my experience both work very well. I MUCH prefer FaceID. Very fast and convenient. It's so seamless that I think people get more frustrated when it fails vs TouchID, because they get used to not having to do anything to open the phone or secure apps. It also seems that there are people who have unusually bad luck with FaceID. If you set it up and give it a week to learn your looks, it should work well. If not, I'd take it to an Apple Store and show the staff there that it is failing on you. It might be an indication of a bad dot projector.

I used an iPhone X and an iPad Pro all day every day, so I use FaceID and TouchID all day every day. FaceID is the winner in my book. I look forward to an iPad with no home button as well, but they will have to make sure FaceID works in both landscape and portrait before they build it into an iPad.
 
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44267547

Cancelled
Jul 12, 2016
37,642
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The iPhone X offers much more than just FaceID. I don't return a device because I struggle with one of it's many, many features.

Right, but this specific thread is discussing Face ID, not other features the iPhone X has. If one of the main core functions of the iPhone X with biometric security is Face ID, that alone can be a reason for some to return it if they don’t like it or it specifically doesn’t function as intended. Plenty of members on here have returned/exchanged Face ID because it didn’t work properly.

That's because you have not struggled with FaceID as many others have.

You’re assuming this based on what exactly? (Or) How would you know that? I have indicated many times on here that Face ID has its issues and is far from perfect, but I prefer it over Touch ID. If you read my post history, I have said Face ID has been problematic in the past. So you are incorrect to say that I have not struggled Face ID.


This is also a discussion forum. People do feel better venting. Since we are on the subject of returning a device that offers so much inconvenience, the same can be said for those who are inconvenienced by the complaining. Use the ignore feature, or move on. That seems just as wise :)

It is highly juvenile and rather disappointing the fact that you _intentionally_ cut out specific parts From My original post when I stated “I’m saying Others can’t have their dislikes or discuss their thoughts for Face ID out of my post is wrong and poorly executed for the sake of this discussion to fit your narrative. For future discussions, Please do NOT cut out posts from other members to make it look like something else was not said to fit your narrative, when you’re making it look like they didn’t say something when you snip Part of the discussion intentionally.

See the bolded below of specifically what I stated that you -intentionally- cut out:


I don’t understand the vehement complaining on an Internet forum, when someone has options and they are not forced to keep the device when there is more than enough smart phone options. I’m Saying others can’t discuss their dislikes or thoughts for Face ID, but the incessant complaining doesn’t seem to validate anything either.
 
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PhoneMe1

Suspended
Mar 23, 2018
420
214
I could go back to a 8/8 plus, I have fid off that’s how much I like it, but I like the swiping and no home button, and the size/design/screen/camera. So will stick with it.
 

Phone Junky

macrumors 68030
Oct 29, 2011
2,522
4,436
Midwest
Right, but this specific thread is discussing Face ID, not other features the iPhone X has. If one of the main core functions of the iPhone X with biometric security is Face ID, that alone can be a reason for some to return it if they don’t like it or it specifically doesn’t function as intended. Plenty of members on here have returned/exchanged Face ID because it didn’t work properly.



You’re assuming this based on what exactly? (Or) How would you know that? I have indicated many times on here that Face ID has its issues and is far from perfect, but I prefer it over Touch ID. If you read my post history, I have said Face ID has been problematic in the past. So you are incorrect to say that I have not struggled Face ID.




It is highly juvenile and rather disappointing the fact that you _intentionally_ cut out specific parts From My original post when I stated “I’m not saying Others can’t have their dislikes or discuss their thoughts for Face ID out of my post is wrong and poorly executed for the sake of this discussion to fit your narrative. For future discussions, Please do NOT cut out posts from other members to make it look like something else was not said to fit your narrative, which its not respectful to others when you’re making it look like they didn’t say something when you snip Part of the discussion intentionally.

See the bolded below of specifically what I stated that you -intentionally- cut out:
Better look at the original post that he quoted you on. On the part he cut out you forgot the word "not". It looks like you're saying that others can't discuss their dislikes or thoughts. You meant one thing but it came out another way.
 
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aevan

macrumors 601
Feb 5, 2015
4,542
7,240
Serbia
I know a lot of people here will find reasons to doubt this but here:

https://techpinions.com/top-takeaways-from-studying-iphone-x-owners/52639

Over 90% users are satisfied with Face ID (and 85% users are very satisfied with iPhone X).

So, to the OP and people dissing Face ID:

Stop claiming most users have issues with it.

Stop calling it a "beta".

Stop adding "Fact" to subjective views. Over 90% polled users are satisfied with Face ID - that is a fact. "Everyone I know hates it" is anecdotal evidence, often painted by cognitive bias, and not a fact.

You, your friends, family and colleagues don't have to like Face ID (and you may have good reasons for that), but that doesn't change that most people do. And since most people do, I think it's logical to assume that it works well for most people.
 

saxman211

macrumors 6502
Original poster
Jun 12, 2010
258
58
I don't think it sucks. For me it's situationally better and situationally worse as well.

Unsure why you can't store more than one face. Or use in landscape. That's annoying. Also doesn't work flat on the table, which is an easy remedy. When paying using Apple Pay I find it faster. Unlocking in the car dock to switch albums or something is a royal pain.

Again, doesn't translate to it sucking, for me, but I think there's room for improvement. In terms of security, it's certainly superior.

Well yes. I agree that it needs work. For me it just doesn’t work as well as Touch ID did. It’s definitely slower and there are two many angles I can’t open my phone with when it comes to Face ID. I always have to have the phone titled a certain way or it doesn’t work. With Touch ID, I could have it at any angle. Especially laying in bed.
 
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aevan

macrumors 601
Feb 5, 2015
4,542
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Serbia
Well yes. I agree that it needs work. For me it just doesn’t work as well as Touch ID did. It’s definitely slower and there are two many angles I can’t open my phone with when it comes to Face ID. I always have to have the phone titled a certain way or it doesn’t work. With Touch ID, I could have it at any angle. Especially laying in bed.


For me "sucks" describes something bad, tasteless, something done sloppy, something that shouldn't have happened. Judging from your comments, it's not that it flat out doesn't work for you, just that you wish it worked from more angles and faster.

So with that in mind, I have to ask - is "sucks" really the first thing that comes to your mind when talking about a system that recognizes your face, even in pitch darkness? I mean, there are aspects of it that are not perfect sure, but at the same time it's some really advanced tech, it's futuristic, it's something I only dreamed of as a kid. It's one step closer to Star Trek, and sure, there are certain improvements that will make it even better, but I am always surprised by the amount of negativity and cynicism about new technologies from people, especially on a forum like this. Once, computers used to excite people, now it's "my phone doesn't recognize me from EVERY angle". You're entitled to your opinion, but I'm certanly glad I'm still able to enjoy cutting edge technology. Yes, even if it takes 0.8s longer to unlock (although I think it's faster in practice, but that's besides the point).




Here's an example to illustrate what I mean: imagine you could unlock your phone with your MIND. Someone comes up with the technology that somehow reads your brain waves and you have to think of the word "unlock" and the lock screen will go away. But it takes a second longer than the classical method of unlock and sometimes it happens that it misinterprets your thoughts and you have to try again. But it's ****ing MIND UNLOCK! I would be incredibly excited to try and use this tech. But critics from Macrumors? They would want their Touch ID back.

Talk about glass half empty.
 

44267547

Cancelled
Jul 12, 2016
37,642
42,495
Better look at the original post that he quoted you on. On the part he cut out you forgot the word "not". It looks like you're saying that others can't discuss their dislikes or thoughts. You meant one thing but it came out another way.

I can see how it could be interpreted one way versus how I meant it, but that part of my post was still cut out and combined with various other parts when I was quoted in return, making it appear Like I never commented at all for those sharing there thoughts about Face ID , which makes it appear as one way direction in the discussion, when others are free to state their views on Face ID in any fashion they feel necessary. When someone combines or removes certain aspects parts of posts for discussion, it can easily create confusion, in which that part of my post could have been included if that was something they did not agree or understand for clarification, it would not have been likely a concern.
 
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Zaft

macrumors 601
Jun 16, 2009
4,570
4,049
Brooklyn, NY
Works fantastic for me. But I’m not one of those people that unlocked their phones while it’s still in the pocket. I take it out swipe up and I’m done.
 
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Tom G.

macrumors 68020
Jun 16, 2009
2,342
1,389
Champaign/Urbana Illinois
I would say for me that Face ID works as good and mostly better than Touch ID. There were rare times when I had to attempt 3 or 4 times to get my iPhone 7+ to open, and there are very rare times when it takes longer for Face ID to open my iPhone X then normal. Normal is almost instantaneously, and I equate the times when it is slow to Face ID's taking more than one attempt to open. I had to laugh the other day when I opened my phone while wearing my rather dark sunglasses and having my car keys dangling from my mouth. It still worked fine.

One strange thing I've noticed that I've not seen anyone comment on is the fact that Face ID seems to work better opening Apps than with opening the phone itself. When I use one of my secure Apps such as my Bank App or 1Password with Face ID it never fails or is slow to open, it always works as close to instantaneously as you could want, while at rare times it is slower to open the phone.

On a side note, anyone who thinks Apple will come out with a phone in the fall without Face ID is thinking wrong. You have as much chance of that happening as you do of seeing a phone come back with the headphone jack.
 
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