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HeadphoneAddict

macrumors 65816
Sep 16, 2007
1,041
888
My launch day Xs Max reception has been good in most places on AT&T, as reported before. I've compared the Xs Max to my Qualcomm X, my Qualcomm iPhone 7+, Qualcomm 6, and my wife's Qualcomm 7, and it compares well or better even in low signal areas.

But that isn't saying much since NONE of my Apple devices are good in low signal areas, such as in my home or inside the local King Sooper grocery store. At home or walking my dog if I don't have wifi then I must use 4G with my older X or my Xs Max - but even 4G is blocked inside the grocery store.

ALL of our iPhones and iPads struggle with the the weak cellular signal here at our house that is just below NORAD and the StarGate - 1 bar LTE. Apparently NORAD's radio towers don't just mess with our garage door openers, but maybe it affects cell signals? I know the signal issue is here with devices on multiple carriers.

So, I wondered if my issues would be better with another Xs Max, or if my experience with my other devices is representative of the entire lineup.
 

richard371

macrumors 68040
Feb 1, 2008
3,727
1,916
I'm positive its some combination of software (modem), carrier settings, cell towers, location etc. I've had my Max since launce and have had none of these issues until 12.1.4. My test is riding the SF muni everyday to work and what stations I acquire reception and if its 4g vs LTE and if I'm able to transfer data. I installed 12.2B5 today and will test it over the next few days to see if its improved.
 
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jim29411

macrumors member
Nov 14, 2016
82
56
I'm positive its some combination of software (modem), carrier settings, cell towers, location etc. I've had my Max since launce and have had none of these issues until 12.1.4. My test is riding the SF muni everyday to work and what stations I acquire reception and if its 4g vs LTE and if I'm able to transfer data. I installed 12.2B5 today and will test it over the next few days to see if its improved.

What is "4g vs LTE"? It is my understanding that LTE is 4g. I always understood that 4g means LTE. I have Verizon on an iPhone X, and it always says LTE except when in the basement of a parking garage it will say 3g. It never says 4g.
 

JoeyD74

macrumors 6502
Oct 31, 2014
396
214
I'm positive its some combination of software (modem), carrier settings, cell towers, location etc. I've had my Max since launce and have had none of these issues until 12.1.4. My test is riding the SF muni everyday to work and what stations I acquire reception and if its 4g vs LTE and if I'm able to transfer data. I installed 12.2B5 today and will test it over the next few days to see if its improved.
I’d say your correct. Something is going on when in low reception areas, something even my X has always done, toggling airplane solves it for some reason.
 

richard371

macrumors 68040
Feb 1, 2008
3,727
1,916
On ATT LTE is faster then when it shows 4G but I think some carriers/countries just show 4G as LTE? I see LTE most of the time and occasionally 4G on ATT.

What is "4g vs LTE"? It is my understanding that LTE is 4g. I always understood that 4g means LTE. I have Verizon on an iPhone X, and it always says LTE except when in the basement of a parking garage it will say 3g. It never says 4g.
 

HeadphoneAddict

macrumors 65816
Sep 16, 2007
1,041
888
What is "4g vs LTE"? It is my understanding that LTE is 4g. I always understood that 4g means LTE. I have Verizon on an iPhone X, and it always says LTE except when in the basement of a parking garage it will say 3g. It never says 4g.

I think it might be that AT&T cheats and used 2 channel double speed 3G and calls it 4G, like EDGE was to GSM?

However, it also seems that AT&T cut the bandwidth of 4G and it runs slower now, to allow LTE to run through it's pipelines faster, and never downgraded the term to 3G.
[doublepost=1552757781][/doublepost]
What is "4g vs LTE"? It is my understanding that LTE is 4g. I always understood that 4g means LTE. I have Verizon on an iPhone X, and it always says LTE except when in the basement of a parking garage it will say 3g. It never says 4g.

Found it - https://www.digitaltrends.com/mobile/att-5ge-is-not-5g-and-they-know-it/

"One of the saddest and most frustrating things about this is that we’ve been here before. A few years ago, T-Mobile decided to rebrand HSPA+, which was a faster 3G technology than it had deployed up to that point, as 4G. It claimed to have the biggest and best 4G network, when it was actually just an improved 3G network.

AT&T, along with the rest of the mobile industry, condemned T-Mobile for muddying the 4G waters. But it wasn’t long before they followed suit – labelling their own 3G HSPA+ network as 4G. That meant that when actual 4G technology finally came along we had to call it 4G LTE, to differentiate and let people know that this was “real 4G”.

Ironically, T-Mobile was one of the first companies to ridicule AT&T over 5GE with a tweet that replaced the LTE logo on an iPhone with a “9G” logo, saying “didn’t realize it was this easy, brb updating.”
 
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snow755

macrumors 68000
Sep 12, 2012
1,884
844
is there any issues at all with the iphone X MAX on AT&T? such has sell singel issues ?
 

puma1552

Suspended
Nov 20, 2008
5,559
1,947
I'm on a Verizon Xs and signal seems alright, I run the gamut from 1-4 bars and often fluctuate from 1-2-1-2 back and forth. Regardless of the bars, which I've heard are meaningless, I've seemed to have service that is just fine in all cases thus far. Only made a couple calls but they were fine.

That said, on my Qualcomm 8, anytime I had a full four bars I effectively had no service (bizarre), but four bars on this is useable just the same as 1-3 bars.
 
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jim29411

macrumors member
Nov 14, 2016
82
56
I have 1 bar. Always 1 bar. Depends where you live. If it wasn’t for wifi calling, I would’ve switched a LONG time ago.
What cell phone service in your area provides a better signal? You may find that all of the other cellular services only provide one bar in your area because you are in a bad area. That is the case for me.
 

kneezmo

macrumors regular
Dec 31, 2017
235
141

Thai

Suspended
Feb 2, 2016
1,459
883
Colorado
Really bad. Thats why im using a huawei mate 20 pro right now. Best LTE/Wifi connection smartphone ever. IDK if this is a Samsung problem or carrier problem, but is sad to hear that the manufacters doesnt work well when design antennas for a new model. Come on, connection is the most important thing!

Too bad Huawei supports Iran and steals IPs and commits other crimes. But good thing it’s CFO is using something reliable though...an iPhone.
 

kneezmo

macrumors regular
Dec 31, 2017
235
141
Anyone read about LTE/Connection issues on the Galaxy S10? Omg.. manufacters dont know how to desing a phone? Come on
 

GP-SE

macrumors 6502
Feb 27, 2013
344
52
Anyone read about LTE/Connection issues on the Galaxy S10? Omg.. manufacters dont know how to desing a phone? Come on

2018-2019 The year of reception issues:

-Google Pixel 3 and Pixel 3 XL have LTE and connectivity issues.
-iPhone XS and XS Max have LTE and connectivity issues.
-Galaxy S10 and S10+ have LTE and connectivity issues.

I wanted to buy a new phone this year, but reception/connectivity is very important in phone for me, so I'll wait another year until everything gets sorted out. So far my Intel iPhone 8 Plus hasn't had any reception/connectivity issues, so I know it's not a network thing.
 

MrGunnyPT

macrumors 65816
Mar 23, 2017
1,313
804
I was getting some really low reception coming from the iPhone X to the Note 9.. Just upgraded to the XS and surprisingly this Intel modem is much better.

My only problem right is now on the underground metro but it's my carrier fault.
 
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minicard

macrumors regular
Oct 31, 2014
241
86
Oregon
I noticed my reception got worse after iOS 12.2 update. I tested the internet connection using the Fast app. My 8 plus gets 270 Mbps speeds and my Xs logs in at 24 Mbps.
 

sparksd

macrumors G3
Jun 7, 2015
9,964
33,967
Seattle WA
I noticed my reception got worse after iOS 12.2 update. I tested the internet connection using the Fast app. My 8 plus gets 270 Mbps speeds and my Xs logs in at 24 Mbps.

I haven't seen an impact from 12.2 on my XS Max - I get 157 Mbps in my house (Sprint LTE), which is consistent from before 12.2.

Edit - meant 57 Mbps, not 157.
 
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Jest3r

macrumors regular
Nov 22, 2010
200
110
I found this post while searching for answers as to why my Xs Max has zero to one bar of LTE while my buddy with an iPhone X next to me has 3 bars. Both on AT&T.

I've actually had to turn cellular on and off several times to make this post.
[doublepost=1554053115][/doublepost]UPDATE: He's on 12.1.4 and I'm on 12.2. Seems I've had reception trouble ever since the 12.2 update.
 

fastbagger

macrumors 6502
May 13, 2015
252
117
Last night attempted to use waze and g maps full strength bars on Xs Max Verizon could not connect to network pretty aggravating. Wife’s Xr worked fine.
 

sparksd

macrumors G3
Jun 7, 2015
9,964
33,967
Seattle WA
Last night attempted to use waze and g maps full strength bars on Xs Max Verizon could not connect to network pretty aggravating. Wife’s Xr worked fine.

I've seen similar on my XS Max but only a couple of times. In each case, toggling airplane mode fixed it. Definitely a problem.

Edit - these were prior to 12.2 update.
 

jay968

macrumors 6502
Apr 2, 2019
455
268
California
I've been reading this thread for the past few days because I have been considering the purchase of a new iphone and have some comments here, but first I would like to say that I am amazed at the patience most of you who have stuck with your phones and continued to test them and display your results here. What's even more amazing is that situations such as these with Apple in this day and age are left to go on and on and on, when effectively what should be done is a total recall of the product.

That said, I have owned several iphones in the past, the last being the 5c...wonderful phone. Last October, I decided to purchase a new phone and for various reasons, decided to go with a Samsung S9 as my wife has and is very happy with a Note 9 (too big for me).
Both her phone and my S9 essentially got full bars of reception in most places we traveled around and near our home. Great reception (she first with AT&T but changed to Tmobile which I am on, for the family plan).

Well a few weeks ago, I switched to the Galaxy S10 and the fun began. What I saw was that in pretty much any and every area I went to where I used to see 5 bars with the S9, I now was seeing only 2 or 3 with the S10. Since I also did not take a liking to the in screen fingerprint sensor, I returned the phone and went with a Pixel 3. Same reception results, 2 or 3 bars where my wife was still getting 5 and my old S9 was still showing 5. I also found out that the Pixel 3 had major audio problems so this time I returned it and went with the Galaxy S10e which I am now using. Still 2 or 3 bars when the old phone and my wife's show more and seem to retain connections better than the S10e.

Next step..last week I tried an iphone XR. Not bad, but still no better bars than the S10, Pixel 3 or S10e. I also didn't really like the size of the iphone XR...sooooo I took it back and am now still with the S10e.
When I had the XR, I saw that low signal areas would bring data speeds to a crawl, maybe 1mbps or near that.

Bottom line:
1 - How many of you who have been fit to be tied with the iphones have relied on actual signal strength in DB rather than relying on the bars on the phone? I hadn't mentioned one important thing which is that when measuring actual DB on my wife's phone, my S9, my Pixel 3, My S10e and the iphone XR that I had for a couple of days, DB readings were essentially the SAME or very close on all the phones. One thing that I have learned is that carrier phones will show different bars on their phones than unlocked factory phones (which my S10e, Pixel 3, S10 and iphone XR all were -- my S9 and wife's Note 9 being carrier phones). Since there is no real standard on how many bars mean how much signal, even the phone manufacturers differ from one to the next. So essentially bars on the phone truthfully mean NOTHING. Zilch!
2 - Last night I spent some time doing and redoing speed tests on my S10e..guess it was a boring night :) and found that each and every time I ran a test I got completely different results, anywhere from about 15-20 all the way up to about 70mbps. No two were alike, there was no consistency and I concluded that there were just too many outside variables contributing to the results. So, I ask, how many of you are relying on the data speeds to decide that your phone is not working correctly?
3 - Dropped calls or no service on the phone when other phones do not drop them or maintain service, ARE an indication of a problem. But out of all of these, data speeds and bars... are not really. I know it's not as convenient on an iphone to see the actual DB measurements but these ARE accurate, not the bars.

All this said, my purpose is just to point out that this may be why there are so many different results from one owner to another. Maybe one person thinks he is getting poor reception based on the number of bars. Maybe another is actually looking at the DB results. Even KNOWING better, my S9 shows 5 bars and gives me a warmer feeling than seeing only 2 on the S10e...even though the DB may actually be identical. Or maybe one person thinks his data speeds suck because he is doing his testing when the tower is overloaded, or when conditions just aren't right. I have no doubt that some of you are doing the testing very accurately and effectively but it almost seems that the biggest issue in this thread is the differences that everyone is reporting. Maybe not everyone is doing the testing effectively.

At any rate, after 6 months of this, I'd think it's getting old for most of you. The Xs and Max are pretty much half way through their life cycles at this point and I am beginning to think that no real fix is on the horizon. I hope I am wrong but I won't be holding my breath.

Oh and just one more thing...don't think for one minute I am keeping the S10e because it's a great phone, I actually can't stand it for many reasons. I just cannot seem to find anything else that is current that is worth investing in and for some strange reason, most all the late 2018 phones seem to have major issues!
 
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