Luckily I escalated my complaints high enough that they just ordered my husband and I new phones.
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iPhone XS Max Is the mobile reception on the xs Max even worse than iPhone X ?
- Thread starter mydogeatsbeats
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why lucky?
- it's the same phone same problem. you are just wasting part of your day setting up new phones.
Well if that’s the case I will return it, but not everyone with these phones are having this problem.
right people in strong coverage areas or without single ID 5ghz 2.4 wifi are not having these issues. all the phons have the same chips.
Okay, so I wasn't having any coverage with my ATT xs Max and I was having problems overall with ATT so I took my ATT phones back and signed up for T-Mobile. Now I'm having the same problems. Even though the LTE shows on the phone like there's coverage, it's not working. I'm new to T-Mobile so I don't know if it's just T-Mobile sucking or if it's this phone. But one weird thing is, I can't use Ookla Speedtest on my phone while it's on LTE. I can only use it on Wifi. When I use it on LTE it says "Test Failed to Complete. Check your internet connection and try again. I contacted Ookla via Facebook chat and they said I have to talk to T-Mobile about this, that it's their network that is the problem. The weird thing is, this same thing was happening on the ATT phone. I went to T-Mobile today and they said they don't know anything about this Ookla Speedtest thing (which I find very hard to believe). I uninstalled the Speedtest and reinstalled it and restarted my phone and still this happens. I'm not very tech savvy so I don't know what to do now. We have another xs max on our account and his is working fine but he's in a high coverage area and probably not noticing any problem at all anyway. Another problem, I can't use this phone as a modem. My iPhone 5s is using the Speedtest fine and I can use it as a modem. Not the XS Max.
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My serial starts with FF and I have the LTE/WiFi issues, iPhone XS Max on AT&T in NYC. There really doesn't seem to be any rhyme or reason that I can determine. Also people keep mentioning how if you are in strong signal area you likely wouldn't experience issues, but I am in NYC where I previously had strong coverage, but now have terrible coverage.
The Apple support engineer I sent logs and sys diagnose files to said they would get back to me after review. I'm getting increasingly frustrated about the whole experience. I stupidly had sold my iPhone 7+ during my XS Max purchase. Now I am in a "wait and see" position but it doesn't look like we are anywhere near a point to hear from Apple or a possible solution.
As mentioned previously, the Apple tech told me they may end up suggesting I get a phone replacement, but I have zero confidence that will fix anything. Many have already posted about getting replacement units to no benefit.
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I have used this app with my iPhone XS Max and T-Mobile multiple times without any problem.
Interesting discussion as I have the same issues with my Xs Max. Today I removed phone from charger and drove about 3 miles to highway no signal whatsoever. On my 8 Plus the same trip sometimes the signal would drop to 3G but I always had signal than once I got close to highway full bars LTE. Today I had to reboot phone than it connected to LTE. I wonder if there is a switching issue that if loses LTE signal than difficult time reconnecting to LTE. I have until Friday to return 8 Plus. Verizon network BTW.
I know its not an indication of how it does with poor coverage, but I did just get 240Mbps down and 40Mbps up on Verizon LTE in Boston on my XS. Pretty impressive.
I have no idea. My guess is to support higher LTE transfer speed? Android side has had 1Gbps LTE for quite a bit of time.
Now on paper this doesn't matter, I mean even if you are in Japan or Korea you don't get 1Gbps real life speed, but how much of that matter to marketing I have no idea.
And somewhere in the back of my mind is that the Antenna didn't work out. Apple has been working on 4x4 MIMO even before the switching to Intel modem. There were patents around new Antenna Design with new materials, and I was expecting that would announced it during the keynotes. Given nothing is mentioned about it, may be the current 4x4 implementation is a compromised solution.
I wish they would now spend more time and resources on their Antenna. It is really starting to bother me that iPhone has had subpar antenna design than Android, and that is true even before this XS happened, which makes it a little more noticeable.
What do the armchair engineers have to say about this?
https://iphone.appleinsider.com/art...-iphone-x-cant-match-galaxy-note-9-or-pixel-2
https://iphone.appleinsider.com/art...-iphone-x-cant-match-galaxy-note-9-or-pixel-2
I wonder what Consumer Reports is going to come up with since they've bashed Apple so much in the past!?
Consumer Reports doesn't know their head from their derriere when testing consumer electronics.
That is fascinating. The lab testing went all the way down to -131dBm. The problem is, they tested on B4, which has horrendous reach anyway. I want to see those band results on B12. Your point about signal re-acquisition is good too. A few stops on the NYC Subway would tell a lot about that.
That's a good point. Also, Verizon customers care more about coverage, as they pay more for more of it. To add to your point, many of them have been conditioned in the pre-smartphone era to expect voice and text everywhere, with CDMA flip phones that would work on almost no signal, due to having Qualcomm CDMA. I've never been a huge CDMA fan, but it's weak signal performance on the 850mhz band is nothing short of incredible.
For people who think it’s hardware do you think it’s the new intel chipset or design? Or both?
Would seem new intel design if
Intel x fares better.
But the antenna layout is different too
Yikes for people affected
I haven’t upgraded
Would seem new intel design if
Intel x fares better.
But the antenna layout is different too
Yikes for people affected
I haven’t upgraded
Faacinating. I have AT&T. I have 2 bars in my home, and so does my wife who owns a X. I am getting an average of 70mb down in my home. Got closer to 40 down on my 8 plus.
The most interesting part of those tests is that the XS modems performs very well in low signal settings, which is the opposite of being seen in this thread. Now of course real world is different, but shows it should perform well. Gives me hope for a software solution for all affected, the wifi issue is clearly software.
Anyone notice signal is not returning when the phone loses reception momentarily. Switching airplane mode doesn't seem to fix it. The only way to regain signal is to reboot the phone. Wondering if mine is defective. Got a 512gb, so these are not readily available in store.
This is all so confusing ...
On the one hand official reports of how stellar it is...
OTOH, real life stories of how it can't hold to a signal...
Surely, even if it is a software issue, it can't be better during testing?
All that looks like to me is that when the new iPhones have a signal the same -dbm as the Note 9 or Pixel 2 XL the download speed is the same this time instead of slower like the iPhone X. Nothing to do with how the iPhones grab a signal compared to other phones.
Oh, I hear your frustration. I was in the same boat with poor cellular connectivity. My Max also had the charging issues as well. I was fortunate to still have my My 6S Plus to fall back on, so I could do the return last week.
This time around, I’ve really learned my lesson - hold off a month or so from launch dates and check MacRumors first.
[doublepost=1538474099][/doublepost]So are the ones with the XS not having these same connectivity issues as the Max?
I bought two iPhone XS's and they had connectivity issues. Of all the phones I have at my house they were by far the worst performance wise when trying to get a signal. I really hope it turns out to be nothing more than signal so I can reorder them. I would much rather have the XS than the XR.
The antenna I think is to blame. The reports seem to indicate the XR won’t have the same issues, and I think it has the same modem? The XS has a new antenna design, the first of its type in an iPhone.