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iPhone XS Max Is the mobile reception on the xs Max even worse than iPhone X ?
- Thread starter mydogeatsbeats
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I went the Genius Bar tonight at the suggestion of an Apple phone support person. The Genius person told me the diagnostics found no hardware problem so I needed to reinstall the software and set up as a new phone. She reinstalled the software but I was not able to set up the phone at the Apple Store because I use two factor authentication and had no way of getting the code. When I got home, I went to set up the phone as new, but I was never able to log in with my Apple ID and password because the LTE reception was so bad that I could not even get the phone to register with Apple. I called support and the person on the phone set up another Genius Bar appointment for tomorrow and said he put in his notes that the phone needs to be replaced. We'll see what they do at the store. What a pain in the neck.
Well apple should be open about the issue if that's the case. Main issue is apple reps are acting like they never heard this issue and its first time. Only these replacement requests will put pressure on apple to get some concrete response saying 'we are working on it , wait there'. or 'we have issue, we will replace device'. No response from apple on real issue, is forcing customers to visit apple store and make replacement requests. and I think thats right process until there is solution. this is very expensive phone, and apple should own resolution and a statement at least to start with.
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I agree with you 100% !
If we consumers keep returning and stating the reason why, that will surely get their attention. And we have every right to do so as long as apple stays mum on the issue.
Funny thing is so called youtube/apple/iphone reviewers are mum on reception issue. Seriously I lost trust on these youtube/reviewers
Gah! Me too! And all of them that attended the event got free phones to review. No wonder the gutless wonders aren’t speaking up for fear of not getting an invite next event and a freebie iPhone!
Got to see my Xs Max not perform in a gymnasium tonight while watching my nieces play volleyball. The gym is a concrete building with a metal roof. So that combination will degrade a signal. I am on Verizon, as are my sister, her husband, and also my other sister. They all have older LTE iPhones. During the matches their phones were working fine, even with 1 bar and showing LTE. My shiny new Max kept showing no service, trying to aquire a connection, and every once in awhile, 3G. This is a poorly designed phone. IMO, their biggest failure to this date.
Update helped but there's still a problem. With all of Apples testing how can they miss this.????
Apple has Programmers , Beta testers, Public beta testers and they're not getting the message?
Its all over the internet and there's still a problem. The new update helped but didn't totally resolve the issue !
Apple has Programmers , Beta testers, Public beta testers and they're not getting the message?
Its all over the internet and there's still a problem. The new update helped but didn't totally resolve the issue !
They didnt miss it. They knew there were issues, but Tim Cook and his cronies ignored their engineering reports and released them anyways. It was too late to reverse course. And they know the vast majority of those who have connection issues will blame their carriers as they could never believe that Apple produce an inferior product. People will complain to their carriers and wont believe a word their carriers tell them.
Did Tim or anyone else ever mention anything about increased reception and reliability at the iPhone event or just faster speeds?
If the XS is a good signal area it screams but if not it is a brick. Seems like 2 bars or less gets bad fast to no LTE and then no signal
i have no reason to report to the local media, i’m not having any issue, instead of suggesting, why not do us a favor and you do the reporting
It is on mine, plus the microphone and incoming call speaker is terrible. I'm in the midst of having T-Mobile get me a new iPhone Xs Max, but I doubt it will help. I still stand by the iPhone 8+ being the best iPhone made.
I'm only keeping the Xs because it has great cameras, otherwise I'd upgrade from the Xs to the 8 Plus. :/
Kallum.
Not really, no-one has had particular problems with the switch to Intel over here that I'm aware of (certainly my personal 7, the first one with an Intel modem, performed as well as my 6) and according to the other thread on here most people are getting good service with the XS. Maybe the bands we use over here are less susceptible to whatever the issue is.
Review phones are loaners, not to keep. Multiple people have confirmed this.
OK, this thread has officially spun right off the rails into tinfoil hat country.
FWIW I had some initial problems with my XS showing no signal where my X had 1-2 bars in marginal signal areas: since a carrier settings update that seems resolved, plus now the XS seems as good as my X at reacquiring a signal when it's lost it and then moves back into an area with reception. Field test mode reports the same signal to within 1-4dBM on my XS as my X at the same location and attached to the same cell. Sometimes the X signal is stronger, sometimes the XS, usually they are pretty much the same (most often within 2dBM). DL speeds are comparable. 12.0.1 seems to have fixed wifi for me, getting a solid 300Mbps on 5GHz to my 802.11a/b/g/n AirPort Extreme. At this point it's anybody's guess what's going on and why there seems to be a difference in different markets and between different users.
Uh.....no. Maybe not EVERYONE is experiencing it? Only a small percent even with a small sample size here are seeing it as is.
And Apple has ALREADY SAID THEY ARE LOOKING INTO IT. What further "news" or social media reports would change that exactly?
One has to WAIT while they figure out what the problem is, this is not instant gratification. It's literally been 2.5 weeks since release and probably maybe 10 days investigating this at most since reaching out to users for data.
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I'm not sure that is 100% true in all cases.
Maybe MobileTechReview is sending their review iPhone back but something tells me the XS Max that iJustine unboxed isn't going anywhere.
And either way, it should be stated in the "review" 100% of the time and most of the time it isn't.
I guess my point is, there are reviewers and then there are influencers.
iJustine is not doing speed tests, she just wants you to see how cool it looks.
Andy Ihnatko, John Gruber and Rene Ritchie have all said in the past on podcasts that the phones they get to review are loaners (as are the laptops, iPads etc.). Apple don't rush them to send them back but they definitely aren't free to keep. Maybe they have different rules for some people but I doubt it.
I know the same goes for MKBHD and others. MKBHD actually mentions about buying some of the phones after he's done reviewing them. I'm sure some companies do send some reviewers phones to keep but I doubt Apple or Samsung or Google does it.
Maybe HTC, OnePlus (I know OnePlus sends Francisco Franco phones for free so he can make his Franco Kernels for them), ... The smaller companies hoping to generate more buzz for their products.
It can be taken a bit far but tech outlets ignoring issues is not debatable IMO. They 100% do.
Here are actual screenshots of the tests that Apple Repair Depot left running on my MBP. It was these tests (THEIR own tests) that I was able to use to recreate the MBP keyboard issue in under an hour.
I provided this information to several ‘tech’ blogs and sites and no one wanted to touch it. It was conclusive evidence of an issue that many, just like this thread, were facing.
Yes, they actually left the “Test” account on my MPB when they returned it to me.. and the password was “test”.
Here are actual screenshots of the tests that Apple Repair Depot left running on my MBP. It was these tests (THEIR own tests) that I was able to use to recreate the MBP keyboard issue in under an hour.
I provided this information to several ‘tech’ blogs and sites and no one wanted to touch it. It was conclusive evidence of an issue that many, just like this thread, were facing.
Yes, they actually left the “Test” account on my MPB when they returned it to me.. and the password was “test”.
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My phone works perfectly here at home in the SF Bay Area. I was in Disneyland all last week and my phone was nearly useless down there. I exchanged my
XS Max for another when I returned home. It works perfectly but, haven’t left home to know if it will perform well in other areas.
XS Max for another when I returned home. It works perfectly but, haven’t left home to know if it will perform well in other areas.
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Just to say I'm based in the UK and have had major issues with the iphone Xs. Dropped calls, low signal. Had my phone exchanged but the same thing.
Was okay with my iphone 8 plus but after upgrading, I've had no signal at all in some places around my house.
Had to return my iphone Xs. Twice. Now using a samsung note 8 which has got great reception - even better than my 8 plus.
I'm on the EE network btw.
Was okay with my iphone 8 plus but after upgrading, I've had no signal at all in some places around my house.
Had to return my iphone Xs. Twice. Now using a samsung note 8 which has got great reception - even better than my 8 plus.
I'm on the EE network btw.
I originally supported your constant posting in this thread but Apple has been addressing the issues with several fixes to the Wifi issue and now they appear to be working on the LTE issues.
The # of posts you have here seem highly frequenl- constantly bumping this thread and posting incendiary comments. Are you affiliated with Qualcomm in some way perhaps? Just trying to get people extra upset?
Note- I absolutely acknowledge there is an issue in fact I was one of the first to report it but your posts here are very unusual by any reasonable standard.
I wonder if some of the LTE issues we're seeing are due to lack of MIMO deployment by carriers. While the XS phones have MIMO capability, it needs the carriers to provide it also otherwise there's no benefit. I've found some articles about carriers announcing MIMO deployment in certain markets, but I don't know the current extent of it.
Here's a quote from an article dated July 16, 2018, about Verizon:
"Verizon aims to boost wireless speeds and capacity with technology upgrades planned for 1,100 markets or more. The company will provide carrier aggregation to subscribers in more than 2,000 markets and will add 4×4 Massive Input, Massive Output (MIMO) and 256 Quadrature Amplitude Modulation (QAM) in 1,100 markets."
It's possible that Apple is ahead of the curve here. Maybe someone with a better understanding of the cellular industry can chime in.
Here's a quote from an article dated July 16, 2018, about Verizon:
"Verizon aims to boost wireless speeds and capacity with technology upgrades planned for 1,100 markets or more. The company will provide carrier aggregation to subscribers in more than 2,000 markets and will add 4×4 Massive Input, Massive Output (MIMO) and 256 Quadrature Amplitude Modulation (QAM) in 1,100 markets."
It's possible that Apple is ahead of the curve here. Maybe someone with a better understanding of the cellular industry can chime in.