Jim Dalrymple: Apple Music is a nightmare and I'm done with it

[Robstevo]

It's a bit of a mess for me to be honest, I find some parts of the UI nice and clean, other parts confusing and too basic.

The whole set up when I add music is weird as well, I'm adding songs to my library but it's confusing where it is adding them, and what is offline and what isn't.

Sometimes it's slow to stream as well.

Honestly though of Apple bought beats for 2 billion dollars just for some crappy head phones and this streaming service then heads need rolling. If the likes of Spotify can independently set up contracts with the industry out of nothing, a big player like apple shouldn't have need to spend two billion ******* dollars for this pos.

 

[Rogifan]

Best part of article: "The missing and duplicate song issues that we’ve all seen in Apple Music are being fixed shortly. They are certainly aware of what’s been going on, I can assure you."

It would be nice if Apple communicate that. My guess is most Apple Music users aren't reading Jim's site.

 

[manu chao]

That is a huge error for someone who has worked and reported on the tech industry for such a long time to make.

And the part that I don't understand is why people ever say: I failed to backup X before doing Y. You should backup everything (not just X), and you should always backup things (not just before doing Y).

 

[manu chao]

I'm seeing numerous accounts of that.

It's really quite disrespectful of users' priceless and highly personalized libraries. I'm wondering if this cavalier attitude towards customers assets is coming from the old Beats people that were acquired by Apple? It doesn't seem very Apple-like.

Yeah, for sure, the issues in iTunes Match (which the post you quoted referred to) that existed already last year were caused by the people from Beats that Apple acquired after that.

 

[Rogifan]

And the part that I don't understand is why people ever say: I failed to backup X before doing Y. You should backup everything (not just X), and you should always backup things (not just before doing Y).

Yeah and Jim has said several times over he was an idiot for not backing up. That doesn't excuse the fact there are real issues with Apple Music.

 

[manu chao]

And it's totally possible that if you're using a backup service that replaces the older backups with newer ones (like Time Machine) that you won't even have a good backup when you find out you have issues.

Time Machine is the one backup service which actually stores lots of older backups in a very accessible manner. Cloning type backups are the ones which overwrite old backups by default (some cloning tools have so-called 'archival' options to keep data from older backups around but they usually only give you access to the delta between two clones which makes it a pain to get back the complete state from some time in the past).

 

[Arran]

Yeah, for sure, the issues in iTunes Match (which the post you quoted referred to) that existed already last year were caused by the people from Beats that Apple acquired after that.

Interesting.

Seems like the Beats folks are an unruly lot!

 

[manu chao]

Yeah and Jim has said several times over he was an idiot for not backing up. That doesn't excuse the fact there are real issues with Apple Music.

No, it doesn't. I just think that even talking about 'backing up X before doing Y' is something that shouldn't be done.

 

[manu chao]

Bugs are part of software design, and as i said, lets wait and hope they fix them so we all can enjoy it. But that doesn't mean that everybody is suffering or that AM is a pile of crap.

But if we hear about the same issue again and again than we are not talking about some freak edge cases but about something that appears to be due to some fundamental issue with the service (in a sense like the DNSresponder issue in Yosemite where one relatively small piece of code is responsible for a large proportion of complaints).

 

[manu chao]

Scott Forstall took the fall for Apple maps.

Forstall didn't took the fall for Apple maps, it was rather him not taking the fall was what broke the camel's back.

 

[manu chao]

I don't understand the car thing at all. If Apple was nailing everything they did, then okay. But they're not. They need to limit their focus for a bit to things actually in their wheelhouse.

Apple definitely didn't nail everything before they branched out into mobile phones. Does this mean they should not have worked on and released the iPhone?

 

[manu chao]

No offense but I would consider that user error: Apple devices aren't designed to be used on multiple Apple IDs by one user.

Except that things worked fine until now (and they still work fine outside of Apple Music).

 

[sigmadog]

Apple's "Walled Garden" is looking more and more like a prison yard.

 

[BSben]

Apple's "Walled Garden" is looking more and more like a prison yard.

What has this got to do with anything?
That comment has no relation to anything in this thread. Is Apple Music perfect? I think not, but it is a lot of fun. Still have iTunes Match, never activated the iCloud thingy in Music (Apple is not good at cloud, didn't you know?)
I will use Apple Music until Waitrose/ John Lewis Music starts......

 

[Michael Goff]

Apple's "Walled Garden" is looking more and more like a prison yard.

Comments like this make me wish we had a downvote.

 

[Rogifan]

So Jim Dalrymple had John Gruber on his latest podcast but unfortunately Jim took out the entire Apple Music conversation. I understand wanting to remove any inaccurate information but it's a shame he cut the whole thing. Perhaps there was no easy way to edit out the inaccurate stuff. It makes me wonder then if we'll get Gruber's latest episode of The Talk Show or if he decided to can it after most of Jim's issues were resolved.

 

[Fredo C]

I'm done with this piece of ****. I really tried to make it work, even cancelled my Sirius/XM thinking this would serve all my music needs maybe forever. I just can't do it anymore. It just doesn't work. It's so riddled with problems it just isn't worth the stress and time.

I'll go back to buying songs the old fashioned way until Spotify comes out with an Apple Watch app, then will give that a shot. IMHO this is one of Apple's biggest disasters ever and this is coming from a hard core Apple fan. Apple Music has angered and disappointed me so much that the thought of switching to Android has even crossed my mind for the first time ever.

 

[Itzamna]

IMHO this is one of Apple's biggest disasters ever and this is coming from a hard core Apple fan. Apple Music has angered and disappointed me so much that the thought of switching to Android has even crossed my mind for the first time ever.

Nooooo... No one is overeacting! Not at all!

 

[\-V-/]

I absolutely love Apple Music. It has room to improve for sure... mostly bugs... but I've had very few issues with it.

But I've never used iTunes Match so I haven't experienced those horrors.

 

[navaira]

Well, I agree. It IS one of Apple's biggest disasters ever.

9to5mac is running a poll whether Apple Music in its current state should be announced as beta, 52% think it should. 12% don't use AM. I'm in the 52% camp. It should have gone through regular testing process with iOS9 first. The only reason (I think) it didn't was that they didn't want to "waste" Beats One on developers, but they could have just said "Beats One will be available in the finished version". People who say "of course you should have backed everything up, especially your library!!!" surprise me a bit. When I installed Photoshop I didn't have to backup my Photos library first, and when I installed OpenOffice I didn't have to backup all my .doc files first. (I have a full Time Machine backup anyway.) But... really? Here's the new Apple software, hyped to the max, before you install it make sure your library is all backed up and start with another empty library just in case? Surely if ANYTHING should be trusted not to destroy data on your Macc it should be Apple software?

I've been reading that Spotify paid subscriptions have been going up since AM debuted. How is that not a disaster? It was supposed to kill, burn and pillage Spotify. I don't know how many AM users will decide to pay after the trial ends, but I am definitely not one of them, and I am definitely not going to install their Android app on my phone after seeing countless people in despair about the state of their libraries. If they can't get the Mac/iOS software right, I have zero trust in them getting an Android app right.

 

[Bodie CI5]

It is my money; I'm a shareholder.

I don't want Cook footling away my money on crackpot schemes; I want it back in the form of a dividend.

And yes, Beats was a politically correct purchase; Cook was going for the black vote. Pity he didn't buy Spotify and be done with it.

lol, you're putting me off* Apple with your overt negativity...

(*not really, but just saying')

 

[whsbuss]

Well if Spotify/Pandora/Rdio is a better service for some consumers, then so be it. Mac rumors is becoming a gaggle of complainers anymore.

 

[Itzamna]

Well, I agree. It IS one of Apple's biggest disasters ever.

You know Apple since when? 4 years?

Mobile.me? Apple Newton? Apple Lisa? Pippin? G4 Cube and its cracks problems?


This is just a music stream and cloud service that has some bugs. Some users are going through a sea of bugs, other are perfectly happy with the service (myself included)...

 

[Fredo C]

Tim should ask Cue to apologize publicly for this mess like he did to Forstall for Siri and Maps. If Eddie refuses than he should be removed in a similar manner.

In fact a lot of people should be fired for this, Iovine is another who has blood on his hands. Tim spent $3B of shareholder money for Beats and this is what they have to show for it? It's Apple's worst disaster as this is why Apple did the Beats deal, and all they have to show for it is this embarrassment.

 

[Rogifan]

Tim should ask Cue to apologize publicly for this mess like he did to Forstall for Siri and Maps. If Eddie refuses than he should be removed in a similar manner.

In fact a lot of people should be fired for this, Iovine is another who has blood on his hands. Tim spent $3B of shareholder money for Beats and this is what they have to show for it? It's Apple's worst disaster as this is why Apple did the Beats deal, and all they have to show for it is this embarrassment.

It's shocking to me that Apple apparently didn't have more people with large libraries beta test this. Both Jim Dalrymple and Kirik McElhern said they would have confidentially beta tested for Apple. I'm sure there's others outside of Apple HQ they could have gotten too. It really seems like the service was designed for millennials or people that don't have a lot of purchased music (iTunes or otherwise).

Bottom line is this really is beta software and Apple should have labeled as such.