Jim Dalrymple: Apple Music is a nightmare and I'm done with it

[navaira]

You know Apple since when? 4 years?

Mobile.me? Apple Newton? Apple Lisa? Pippin? G4 Cube and its cracks problems?

This is just a music stream and cloud service that has some bugs. Some users are going through a sea of bugs, other are perfectly happy with the service (myself included)...

I didn't say "biggest ever", I said "one of the biggest ever". If you think that the fact Spotify has seen its user base grow since Apple Music is what Cue & Co. aimed for and that forums and blogs are filled with negative publicity, then I guess it's a great success.

 

[whsbuss]

I didn't say "biggest ever", I said "one of the biggest ever". If you think that the fact Spotify has seen its user base grow since Apple Music is what Cue & Co. aimed for and that forums and blogs are filled with negative publicity, then I guess it's a great success.

So does that mean there's a direct relationship between AM release and Spotify growth? Are those Spotify users full=paid or free? Are they returns from cancelations when AM came out? Your opinion is clear, but stop trying to over influence users to hate AM.

 

[tomekosiowy]

I do not use Spotify, but please people: do not touch it, when you are talking about jokes from Apple.

 

[npmacuser5]

My issues with Apple Music mirror those in this thread. Not your typical Apple user friendly application. The big one for our family is licensing. One user at a time unless you use Family Sharing. We use one Apple ID and for the life of me I cannot understand the need for Family Sharing. Use MAC addresses combined with register a device under one account. Netflix and others manage multiple devices nicely. As far as security for family members use the same principle as access rights to folders on a computer. Put family members into groups or individual rights access for purchases etc. Managed by the Apple ID owner, simple, like Apple is known for. I will be ending my Apple Music at end of trial, unless significant improvements are made. A shame as I wanted it to work.

 

[oneshotpro]

I just received two years of spotify from my cell provider, so while I didn't have too many problems with AM outside UI/UX issues, I'm out for now.

 

[Itzamna]

I didn't say "biggest ever", I said "one of the biggest ever". If you think that the fact Spotify has seen its user base grow since Apple Music is what Cue & Co. aimed for and that forums and blogs are filled with negative publicity, then I guess it's a great success.

But its no were near "one of the biggest".

I repeat, it's a streaming/cloud service with some bugs on it that some users are getting.

As for Spotify, is it correlated? It's free or paying users? And are Apple users that are giving up on Apple Music or are android users that decided to try a streaming service after all this Apple Music talk?

 

[navaira]

So does that mean there's a direct relationship between AM release and Spotify growth? Are those Spotify users full=paid or free? Are they returns from cancelations when AM came out? Your opinion is clear, but stop trying to over influence users to hate AM.

I'm sorry I spoke about Apple Music in a thread about Apple Music, newbie mistake.

 

[ButteryScrollin]

the fact Spotify has seen its user base grow since Apple Music

Source of this "fact"?

 

[dotnet]

Iovine is another who has blood on his hands.

The MRF commentariat has officially gone crazy.

 

[bjjp2]

But its no were near "one of the biggest".

I repeat, it's a streaming/cloud service with some bugs on it that some users are getting.

As for Spotify, is it correlated? It's free or paying users? And are Apple users that are giving up on Apple Music or are android users that decided to try a streaming service after all this Apple Music talk?

You're really being obstinate. It is not just "some bugs." It reaches into people's hardware and corrupts people's data, included material they've purchased, without any warning.

 

[Narcaz]

But its no were near "one of the biggest".

I repeat, it's a streaming/cloud service with some bugs on it that some users are getting.

As for Spotify, is it correlated? It's free or paying users? And are Apple users that are giving up on Apple Music or are android users that decided to try a streaming service after all this Apple Music talk?

"One of the biggest" might be an exaggeration, but you make it sound like Apple Music is some ordinary cloud service like notes sync. This a new and highly promoted service, which is expected to change the music industry. We don't know exact numbers, but there is little indication about the size of the problem. The adoption rate of iOS 8.4 was extremely fast (40% updated within one week according to Mixpanel), probably because a lot of people wanted to test Apple Music. So it is safe to assume, that there are at least a few million people using Apple Music. Even if only a small percentage of AM users is affected by the really heavy bugs, this is not a little problem.

 

[Itzamna]

"One of the biggest" might be an exaggeration, but you make it sound like Apple Music is some ordinary cloud service like notes sync. This a new and highly promoted service, which is expected to change the music industry. We don't know exact numbers, but there is little about the indication of the size of the problem. The adoption rate of iOS 8.4 was extremely fast (40% updated within one week according to Mixpanel), probably because a lot of people wanted to test Apple Music. So it is safe to assume, that there are at least a few million people using Apple Music. Even if only a small percentage of AM users is affected by the really heavy bugs, this is not a little problem.

Never said that it was a "little problem". Of course it's a big problem, but in the end, it's a bug (or a few, or many, or whatever quantity). It can be fixed and probably it will be fixed before the trials end.

Neither i took any importance of Apple Music. But a) it's not a doom bug that renders all Apple Music unavailable and destroys everybody data, because lots and lots of people have 0 or small problems like wrong artwork and b) even being a major 2015 service Apple is starting, it's still a streaming/icloud service that was free so far. Its a lot more serious and important the GPU problems many iMacs and MBP's have since a few years, where people spent thousands of dollars to be able to work on those computers to have them dead in a few months...


All i am saying is that we need perspective here... And bring down a few notches the drama and over reaction. Again, as i said, give it at least until the end of the trials (Oct, Nov)...

You're really being obstinate. It is not just "some bugs." It reaches into people's hardware and corrupts people's data, included material they've purchased, without any warning.

I'm not being obstinate, i'm being realistic... It's not the end of Apple (as someone already said somewhere on this thread), nor it's one of the biggest disasters ever (there were Apple disasters that jeopardise Apple existence before the return of Jobs) and probably they will fix the main problems with the release of iOS9.

Sure, Apple should've tested a LOT more before go public, but that's also nothing new on Apple. For instance, after the disaster of mobile.me (yes, that was a disaster) we ended up with iCloud which is a pretty solid cloud service. It took them a few tries and shoots in the dark but they got there. This Apple Music problem is a LOT smaller and it should be fixed.

Plus, a bug is always a bug... It doesn't matter if its big or small, it's a bug. And unless it's a global failure problem (which it isn't) it will be treated with time and certainty. (or at least i hope so ) I'm a software developer and have to deal with them, the bugs, on a daily basis.

 

[bushido]

tried it again today but that POS failed to let me play or make songs available of an album i had "preordered" but which got released on friday. it still shows them all greyed out. AM doesnt seem to "get" that it has actually been released now

edit: oh and i had to logout and back into my account on itunes and guess what the playlists are all gone now but they r still on my ipad and iphone. real POS

 

[maxsix]

Apples Reputation is being eaten alive by Hyping Products, Failing to properly Test them, and Shoving them out into the public arena where intelligent people like Jim Dalrymple give honest feedback ... in and amongst the haters, lemmings, and other types.

Thankfully JD has credibility, otherwise the Apple excuse makers would bash the source as they love to do here in this forum. Discrediting anything from any origin, blog, news publication... a trendy and acceptable practice here, it still FAILS to cover up Apple's Profiteering, Greed and Blatant DISREGARD practiced behind the cover of their warm fuzzy narrative.

I love Apple when they are applying themselves and delivering what they promise.

Yet when they FAIL... such as in this case... well it's hard to overlook and downplay as so many others are quick to do.

 

[whsbuss]

Apples Reputation is being eaten alive by Hyping Products, Failing to properly Test them, and Shoving them out into the public arena where intelligent people like Jim Dalrymple give honest feedback ... in and amongst the haters, lemmings, and other types.

Thankfully JD has credibility, otherwise the Apple excuse makers would bash the source as they love to do here in this forum. Discrediting anything from any origin, blog, news publication... a trendy and acceptable practice here, it still FAILS to cover up Apple's Profiteering, Greed and Blatant DISREGARD practiced behind the cover of their warm fuzzy narrative.

I love Apple when they are applying themselves and delivering what they promise.

Yet when they FAIL... such as in this case... well it's hard to overlook and downplay as so many others are quick to do.

Nobody is bashing anyone here. Apple lovers/haters all have giving opinions about Apple since forever. If Apple doesn't improve on some of the AM bugs and deficiencies then they will be a loser in the streaming music business. Simple as that.

 

[CaTOAGU]

Apples Reputation is being eaten alive by Hyping Products, Failing to properly Test them, and Shoving them out into the public arena where intelligent people like Jim Dalrymple give honest feedback ... in and amongst the haters, lemmings, and other types.

Thankfully JD has credibility, otherwise the Apple excuse makers would bash the source as they love to do here in this forum. Discrediting anything from any origin, blog, news publication... a trendy and acceptable practice here, it still FAILS to cover up Apple's Profiteering, Greed and Blatant DISREGARD practiced behind the cover of their warm fuzzy narrative.

I love Apple when they are applying themselves and delivering what they promise.

Yet when they FAIL... such as in this case... well it's hard to overlook and downplay as so many others are quick to do.

If Jim Dalrymple was that intelligent he would have had a backup of all of his critical date. He might also have realised that his music instead of being lost was actually still in the cloud, which he admitted in his more recent post. He did give honest feedback but his problems were not anywhere near as extreme as they were first reported, a fact which not surprisingly isn't being reported on at all.

People on here are loosing their minds over this. It really isn't that bad, does it have problems? Sure it does but, so did Spotify when it launched, that isn't still bug free either. Should it have been beta tested? Almost certainly. A service as big as this just can't be stress tested in the lab.

Is it a disaster? No, definitely not.

 

[AdonisSMU]

the fact that you need to wipe out your current library of music to use AM is a non starter. Also if you download any mp3s and try to use them AM won't let you without blowing away your iCloud music. I think the recording industry demands created software salad for Apple here...and they may have killed a golden opportunity to get everyone on board with paying for streaming services every month. Most people wouldn't have even thought twice about paying $10/month for unlimited music listening. If they can afford a computer or smartphone they can probably afford $10/month.

 

[whsbuss]

the fact that you need to wipe out your current library of music to use AM is a non starter. Also if you download any mp3s and try to use them AM won't let you without blowing away your iCloud music.

I'm not sure what you mean. I did start (and continue to use) with a blank AM library, then added all my ripped CDs. No issues at all listening or downloading local songs on any device.

 

[LizKat]

It's shocking to me that Apple apparently didn't have more people with large libraries beta test this. Both Jim Dalrymple and Kirik McElhern said they would have confidentially beta tested for Apple. I'm sure there's others outside of Apple HQ they could have gotten too. It really seems like the service was designed for millennials or people that don't have a lot of purchased music (iTunes or otherwise).

Bottom line is this really is beta software and Apple should have labeled as such.

I think I may agree with your bottom line.

At the very least I think Apple should have suggested that people with large libraries set up a separate library for use with Apple Music, then add stuff into it later from their existing libraries as they became familiar with the complexity added by working off iCloud and adding Apple Music's options. In that way it's easier to see how it all works or doesn't work according to expectations or assumptions.

Because of the iTunes match / iCloud bollix when Apple Music launch and a new version of iTunes collided, it's true that what would have been a "Huh?" moment with small libraries easily turned into an "Oy, vey" moment with huge libraries based on an existing mix of matched and unmatched music purchases.

I haven't ever managed to decide whether to use iTunes match on any of my stuff because of unresolved questions in my mind about consequences to metadata and or related files in a couple different and large libraries, on which I've spent a lot of time. That indecision is possibly the only reason I'm not writing a total rant right here, right now about Aopple Music.

 

[AdonisSMU]

I'm not sure what you mean. I did start (and continue to use) with a blank AM library, then added all my ripped CDs. No issues at all listening or downloading local songs on any device.

HOLY SH*T! Thanks for this. I just figured it out and it worked like a charm. Really easy to add music to my phone. I just add it to the playlist and tell it to be off line and it works like a charm. WOW!!!!

EDIT:
Wait I dont' even have to add it to a playlist. I just tell the downloaded track to go to my phone and it goes to my phone when wired up.

 

[LizKat]

~snip~
Honestly though of Apple bought beats for 2 billion dollars just for some crappy head phones and this streaming service then heads need rolling. If the likes of Spotify can independently set up contracts with the industry out of nothing, a big player like apple shouldn't have need to spend two billion ******* dollars for this pos.

This is short term thinking, which is also typical of shareholders in general these days, not to single out any who are Apple shareholders. Fortunately Apple's honchos look farther out towards the horizons. Don't underestimate their expertise and their understanding of the businesses they're in. Me, I'm into things Apple because I enjoy the gear and the software, not because I'm a (very) minor shareholder. Not much time has passed since Apple Music rolled out. Give it some time. It may even get worse before it gets better bit I have a feeling it will end up fabulous. The option to take picks from an Apple Music subscription offline is so appealing, too, for when one may not have cell or WiFi streaming capabilities.

 

[Benjamin Frost]

This is short term thinking, which is also typical of shareholders in general these days, not to single out any who are Apple shareholders. Fortunately Apple's honchos look farther out towards the horizons. Don't underestimate their expertise and their understanding of the businesses they're in. Me, I'm into things Apple because I enjoy the gear and the software, not because I'm a (very) minor shareholder. Not much time has passed since Apple Music rolled out. Give it some time. It may even get worse before it gets better bit I have a feeling it will end up fabulous. The option to take picks from an Apple Music subscription offline is so appealing, too, for when one may not have cell or WiFi streaming capabilities.

I fear your optimism is unwarranted.

 

[maxsix]

If Apple would do their best work, they'd be free from pushback. Or stop hyping products, charging premium prices for unfinished software and services.

 

[AdonisSMU]

If Apple would do their best work, they'd be free from pushback. Or stop hyping products, charging premium prices for unfinished software and services.

I'm in the camp that thinks apple could do a better job with their Software and Services. Yes some of the criticism is unwarranted. However, Apple needs to do a better job. That's all.

 

[Robstevo]

This is short term thinking, which is also typical of shareholders in general these days, not to single out any who are Apple shareholders. Fortunately Apple's honchos look farther out towards the horizons. Don't underestimate their expertise and their understanding of the businesses they're in. Me, I'm into things Apple because I enjoy the gear and the software, not because I'm a (very) minor shareholder. Not much time has passed since Apple Music rolled out. Give it some time. It may even get worse before it gets better bit I have a feeling it will end up fabulous. The option to take picks from an Apple Music subscription offline is so appealing, too, for when one may not have cell or WiFi streaming capabilities.

I'm not talking about apple music , I'm about their buying of beats. It made zero sense and seems like such a waste of money.

Did they buy them to add more profit to the company? I don't see the need, They could have hired some of the best audio engineers in the world to make in house audio equipment.

They didn't need to buy them for marketing and to get more in touch with the youth of today, simply because apple themselves are more popular with youth, students etc already than beats.

beats audio is mediocre at best, There music streaming service was pathetic, and apple themselves had a greater contacts and influence than dre or any single player in the game.

Complete and utter waste.