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Just received Mac Pro - Case damaged
- Thread starter upsguy27
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you should direct them to this thread
Ahh man, I wish I did that. I already sent the email.
you should direct them to this thread
It might be better that you hadn't.Ahh man, I wish I did that. I already sent the email.
Might give them a bad idea or two.
You should get rid of that computer and need to make it known to those concerned that anything short of a full refund is unacceptable. You have no idea if board traces were damaged, solder joints weakened, hard drive components compromised, etc. It may work fine forever or may fail after two days/weeks/months- you cannot know. What you do know is that the machine has received ill treatment from both the shipper and the sender (inadequately packaged box).
With the present condition of this Mac Pro, even if it had sold for $100, it is no longer a good deal, to say the least. Get shed of it, pronto!
BB
With the present condition of this Mac Pro, even if it had sold for $100, it is no longer a good deal, to say the least. Get shed of it, pronto!
BB
I agree, that much money and that much damage would make me leery of using it and buying it.
As the OP didn't mention that the computer itself does not work, I have made the assumption it does.
The situation is a little difficult for him from the posts. He had a limited budget, and it's apparently quite difficult to get one for what he paid. Another complication, will be how UPS/eBay.. handle this. I think it's doubtful they'd pay a full refund, and at best, would opt to cover the repair of the damage.
From what I've seen, I don't trust eBay for valuable purchases. Too many "eBay hell stories" on dedicated web sites.
I guess I forgot to mention that the computer works fine.
Yes, it is a difficult situation. I would prefer to not give up the computer; it was a very good deal. But I guess if I have to...
I had a similar situation, I was however on the Seller end of it. I shipped a PC and it arrived in pieces (Case smashed, motherboard detached (shipped with DHL)).
I heard from the buyer straight away and seeked advice from a seller POV from ebay. They said the item is my responsibility to get to the buyer in the condition stated in the listing. It is the sellers responsibility to refund you (insured or not, if not insured you are still covered for damage in transit - insurance is to cover the seller as I was explicitly told). If it is insured, the buyer should refund you, seek to get that money back via the shipper himself.
Ebay is heavily buyer oriented in this situation and I can see why. I'm sure you have nothing to worry about, if you open a dispute this is a no brainer and you should not have to suffer the consequences. Paypal will refund you in full.
I 'took the bullet' as an unlucky seller and even if he doesnt do the same, ebay will force him to.
Best of luck with it.
I heard from the buyer straight away and seeked advice from a seller POV from ebay. They said the item is my responsibility to get to the buyer in the condition stated in the listing. It is the sellers responsibility to refund you (insured or not, if not insured you are still covered for damage in transit - insurance is to cover the seller as I was explicitly told). If it is insured, the buyer should refund you, seek to get that money back via the shipper himself.
Ebay is heavily buyer oriented in this situation and I can see why. I'm sure you have nothing to worry about, if you open a dispute this is a no brainer and you should not have to suffer the consequences. Paypal will refund you in full.
I 'took the bullet' as an unlucky seller and even if he doesnt do the same, ebay will force him to.
Best of luck with it.
It seems to be a craps shoot here in the US, according to the many negative stories posted on a couple of sites. Even considering that most, if not all the posts were from upset individuals, there does seem to be some validity to many, but not all, of the complaints.
Perhaps the differences are in how the US and UK sites operate, as I have the understanding the UK is more aggressive in addressing the rights of its citizens, rather than corporations.
No, but the buyer will pay for your return fees. I highly encourage you to file a dispute now, the hold is up today on your cash and UPS will make you pay the waiting game. The dispute will take at least 3 days to complete and it will lock your money in the meantime. Considering you told the guy, he most likely already took off his CC and Bank Account. If UPS refunds you, simply drop the dispute.
Correct, he should pay the fees for return. Ensure it is posted, insured and recorded so you can prove the machine arrived. Once you have that proof he must refund you, else paypal will. I can't stress enough that proof (of actually delivery, not just postage) is essential, without that you have nothing.
I appreciate the rules may well be different in the US, I can only give my experience from the UK. I hope they are as fair.
EDIT: Also ensure the dispute is opened soon, the longer you leave it, the more room there is for him to wriggle out of it claiming the damage was done after receiving the item.
Yeah, but the thing is, I want to keep the Mac Pro, because it was such a good deal (like I've said in previous posts) So I would be fine with UPS refunding money to pay for a new case, if they do it, which I don't see why they wouldn't, because it was insured.
I would highly recommend in this situation you get a full refund where possible. As previous posts have said, desktops are not built to take damage like that and several components could be damaged (heatsinks, hard drive components, motherbaord screws lose causing shorts). I wouldn't be a fan of moving the parts over either I don't think it's an easy task and I've built PC's for a long time. If you found the deal once, you'll find another, if you wait for the next MP there will be a lot more people selling their machines.
I would concentrate on getting your money back.
Still file a dispute as soon as possible. UPS will make you wait several days before you get a reply probably asking for more info, and if you file a dispute on the 30th day when UPS say no, he'll easily be able to say "it's their fault, look how long they had it!"
Not yet. Still waiting for UPS to respond to my claim. They said they would Monday. I also filed a dispute with PayPal, just in case.
Honestly, if the deal looked too good to be true, that's because it was...
If you have a limited budget, you don't want to get a computer that's going to cost you more and more money in future repairs down the road. Get something that works. Don't be afraid of having to send it back. It's not the last Mac Pro in the world.
He has the computer, and it was damaged during shipping. It's not the same as finding a website offering an incredibly low price, and scams the buyers by never shipping the product.
Yeah, but what worries me is that it looks like it was packed very badly (obviously no fault of the OP).
What kind of person is selling a Mac Pro, but doesn't know how to properly pack computers?
Dunno, sets off all sorts of red flags with me.
The average user doesn't know his ass from his elbow. I'm not the least bit surprised.