Hate to break up a good slap fight, but I'm throwing my hat in the ring as another iPhone-to-S3 convert.
My switch was more forced though...
Had an iPhone 4, stopped charging about 2 years and 2 weeks since purchase.
HUGE Apple fan. In our house, there are 2 iPhones, 3 iPads, an iMac, a Macbook Air and an Apple TV. We are/were part of the cult.
Despite all that, Apple refused to replace my phone unless I paid them $179. I know warranties are warranties, but there are two problems:
1. I've had even the dodgiest of companies replace/repair something a couple weeks out of warranty, simply because it's the right thing to do and cultivates customer loyalty. And it irks me that Apple touts the community aspect and the promise that they bend over backwards for customers, yet dug their heels in on this issue in the most arrogant and dismissive of ways.
2. In Australia, we have Statutory Warranty Rights -- where a product is bound by Australian consumer law to be working suitably for 'a reasonable period of time', whether an extended warranty was purchased or not. Basically, the Oz government's way of saying "Don't buy AppleCare...the law gives you the same rights for free".
So, despite this, no replacement without paying for it.
The 'Genius', Store Manager and Regional Manager all told me they definitely respect my consumer rights and that I should make a complaint to Fair Trading if I didn't agree with it, and they would happily honour any judgement. So, basically, Apple's line is: "We respect your consumer rights, and we will honour them -- as long as you get a government department or court of law to force us to do so."
I was so shattered, because I had the ultimate brand loyalty and they didn't care a single iota. 10-15 years and tens of thousands spent on hardware/software, and they were happy to ruin that over $179 that I, and consumer law, feels that I shouldn't have to pay for a near-$1000 phone that only lasted a fraction over two years.
So, now I have a Galaxy S3 and I love it. It's a better phone the iPhone 4, the iPhone 4S (which I have also used) and, on paper, the iPhone 5. Feature rich, relatively intuitive and very customizable.
And I'm kind of glad that this all happened, because it ripped the Apple blinders from my head and forced me to consider brands and technology that I had previously harshly dismissed.
I will always use OSX on desktop/notebooks, and I think the iPad is easily the superior tablet (at least for now) on the market -- but I'm happy to dump the iPhone for superior tech, and I've already dumped the Apple TV for a Roku (waaaaay better).
But last week I learned that while customers/users may build the Apple Cult aspect, the company side is just another company and doesn't put as much stock in the 'community' aspect as they claim, or lead you to believe, they do.