So I’ve posted about this before but I’m running out of patience. I’ve had my Mac Pro 6,1 trash can since release. Ironically in the first few weeks of owning it I had a fault., naturally 7£k is a big chunk of money, so with it being so new it was replaced outright by Apple. This in recent months I’ve been told voids any consumer law claims against a unit because it doesn’t have a valid purchase date: or so I was told by Apple when they tried to put through a subsequent claim through the stores system. Even though on the paperwork I have it states “date of purchase” again something which seems odd, a system replaced by the manufacturer. I was also never informed of this when they replaced it outright.
Which leads me into my issue. In 2016 I decided to upgrade my display from the old school Apple Cinema Display. Worked like a dream but I needed more resolution. I’d been working in an agency using an Asus 4k without issue on a similar setup so decided that would be perfect. Within a few days of use I had noticed a flicker in the top corner of the display. Spoke to ASUS and they swapped it for another unit. Same issue with that so I booked it in with Apple. Was told it was down to a graphics card issue and they would replace the D700’s. Got it back after the CPU riser and GPU had also replace and same flicker was present. Changed the display, ordered a Dell, approved for use with the MP Thought maybe it was a manufacturer problem as at the time Apple only worked with certain thunderbolt displays. Same issue. At this point I’d tried several cables and configurations dual cable, single cable etc. Subsequently fast forward to now, on my second Dell (different model). Flicker remains. I had some down time where I had some family problems to deal with. Early 2019 I start looking back into it. At this point constant flicker has started giving me headaches.and honestly I have to use the system for work so just get in with it. Go through various tech calls which result in taking the Mac to the Apple store. Visit the Apple store 4 times, all of which have never been able to verify the issue because they have always used an adaptor to thunderbolt or hdmi. My issue only occurs directly from thunderbolt to system. The third time, I’m told I have to pay for the repair as it’s out of warranty even though at that stage they don’t know what /If the repair will work because they haven’t seen the issue they are trying to fix. So were willing to charge me and replace something which was not even known if it wold fix the issue. It was just bonkers. Also a legacy issue reported many times. I was told then that it would be doable under consumer law, which led to their internal system saying my system was invalid because it didn’t have a purchase date (back to my comment earlier about that)
at this stage my only option to verify the problem was to lug my 32inch display to store, almost instantly the issue was witnessed by the store manager and tech. At this point I’m told by the genius the stores now have to pay for replacements apposed to when it used to come out do the big Apple pot so they don’t just replace anymore. It must now be budgeted at each store. Not my concern as the customer. And to think they won’t replace it because it’ll bump the stores spending, well, go figure. The store keep my display to do whatever they need and call the next day, telling me they had fixed it. It was an issue because the display was running in scaled resolution. So nothing repaired. Now I’m pretty technical. And had tried it in scaled, default and any variation to see if it fixed it. And of course the tech guys on support would have checked that too. But they were adamant it was that. I also at the stage asked them to check any of the macs in the store, none of theirs flickered, in scaled pr not but they also didn’t have any identical configurations in. So I went to collect it, I should have checked In store, alas I didn’t and collected and took it home. To my amazement, I had been totally lied to. Fobbed off. Plugged it in and there (the flicker) was. At this point my levels of anger/disappointment were pretty high. I’m over it. I’ve literally bent over backwards. Done several clean installs. gone back and forth with logs. Back in the technical support department over the phone who have referred it higher and higher and higher with no answers. I joked with my super tech guy who is amazing, who has taken the project under him, but I guess he still has to deal with the internal politics, and hands are tied to some extent. I joked with him in April yes APRIL it’d be great to sort it before Christmas- and here we are.
When does someone from Apple customer service step in and say enough is enough. It has a fault. Fix it, replace it. I’d just like a system which works without fault. It’s now been verified, seen by apple. Is that too much to ask? It was reported under warranty. I have been fobbed off for months/years. And I’m stuck. No one seems to give a crap it has just been referred to higher up folk in management but they also don’t seem to care. Organise calls and then nothing. At the time it was the companies most expensive system. And I really feel utterly disappointed and taken advantage of. gone are my rights. They have taken my money and don’t want to know.
What’s interesting is was told it wasn’t hardware but a software issue. But over the course of my fault since 2016 I’ve upgraded to every version of OSX yet issue has remained. I’ve called hire facilities, spoken with agencies and not one other with the same spec has the same issue, suggesting it not a software issue but hardware.
As a huge Apple fanboy, and having a whole mac ecosystem, this does make me question my brand loyalty.
Which leads me into my issue. In 2016 I decided to upgrade my display from the old school Apple Cinema Display. Worked like a dream but I needed more resolution. I’d been working in an agency using an Asus 4k without issue on a similar setup so decided that would be perfect. Within a few days of use I had noticed a flicker in the top corner of the display. Spoke to ASUS and they swapped it for another unit. Same issue with that so I booked it in with Apple. Was told it was down to a graphics card issue and they would replace the D700’s. Got it back after the CPU riser and GPU had also replace and same flicker was present. Changed the display, ordered a Dell, approved for use with the MP Thought maybe it was a manufacturer problem as at the time Apple only worked with certain thunderbolt displays. Same issue. At this point I’d tried several cables and configurations dual cable, single cable etc. Subsequently fast forward to now, on my second Dell (different model). Flicker remains. I had some down time where I had some family problems to deal with. Early 2019 I start looking back into it. At this point constant flicker has started giving me headaches.and honestly I have to use the system for work so just get in with it. Go through various tech calls which result in taking the Mac to the Apple store. Visit the Apple store 4 times, all of which have never been able to verify the issue because they have always used an adaptor to thunderbolt or hdmi. My issue only occurs directly from thunderbolt to system. The third time, I’m told I have to pay for the repair as it’s out of warranty even though at that stage they don’t know what /If the repair will work because they haven’t seen the issue they are trying to fix. So were willing to charge me and replace something which was not even known if it wold fix the issue. It was just bonkers. Also a legacy issue reported many times. I was told then that it would be doable under consumer law, which led to their internal system saying my system was invalid because it didn’t have a purchase date (back to my comment earlier about that)
at this stage my only option to verify the problem was to lug my 32inch display to store, almost instantly the issue was witnessed by the store manager and tech. At this point I’m told by the genius the stores now have to pay for replacements apposed to when it used to come out do the big Apple pot so they don’t just replace anymore. It must now be budgeted at each store. Not my concern as the customer. And to think they won’t replace it because it’ll bump the stores spending, well, go figure. The store keep my display to do whatever they need and call the next day, telling me they had fixed it. It was an issue because the display was running in scaled resolution. So nothing repaired. Now I’m pretty technical. And had tried it in scaled, default and any variation to see if it fixed it. And of course the tech guys on support would have checked that too. But they were adamant it was that. I also at the stage asked them to check any of the macs in the store, none of theirs flickered, in scaled pr not but they also didn’t have any identical configurations in. So I went to collect it, I should have checked In store, alas I didn’t and collected and took it home. To my amazement, I had been totally lied to. Fobbed off. Plugged it in and there (the flicker) was. At this point my levels of anger/disappointment were pretty high. I’m over it. I’ve literally bent over backwards. Done several clean installs. gone back and forth with logs. Back in the technical support department over the phone who have referred it higher and higher and higher with no answers. I joked with my super tech guy who is amazing, who has taken the project under him, but I guess he still has to deal with the internal politics, and hands are tied to some extent. I joked with him in April yes APRIL it’d be great to sort it before Christmas- and here we are.
When does someone from Apple customer service step in and say enough is enough. It has a fault. Fix it, replace it. I’d just like a system which works without fault. It’s now been verified, seen by apple. Is that too much to ask? It was reported under warranty. I have been fobbed off for months/years. And I’m stuck. No one seems to give a crap it has just been referred to higher up folk in management but they also don’t seem to care. Organise calls and then nothing. At the time it was the companies most expensive system. And I really feel utterly disappointed and taken advantage of. gone are my rights. They have taken my money and don’t want to know.
What’s interesting is was told it wasn’t hardware but a software issue. But over the course of my fault since 2016 I’ve upgraded to every version of OSX yet issue has remained. I’ve called hire facilities, spoken with agencies and not one other with the same spec has the same issue, suggesting it not a software issue but hardware.
As a huge Apple fanboy, and having a whole mac ecosystem, this does make me question my brand loyalty.
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