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What do you think is the source of the graphics issues on Mac Pro (Late 2013) ?

  • Hardware

    Votes: 69 53.1%
  • Software

    Votes: 28 21.5%
  • Hardware & Software

    Votes: 32 24.6%
  • Other

    Votes: 1 0.8%

  • Total voters
    130

bax2003

Cancelled
Original poster
Dec 25, 2011
947
203
Had one GPU reset today - first one since replacement - monitor on and off cleared it but still don't know what the actual cause of these is

After my GPU-B was replaced, everything was fine until El Capitan. Apple is changing GPU-B again....we will see...is it hardware or software. Considering GPU Reset errors on my laptop....with ONE, Intel Iris GPU.....I thing that this is El Capitan´s fault.
 

twomartoe

macrumors member
Mar 15, 2015
74
9
on accidental tech podcast this week, marco arment was metioning about how he is also having problems with this nmp Gpu. He also said that the gpu is a run of the mill gaming gpu without ecc vram.

But my suspicion still lies in the OS from everyone's responses and that it happens of hackintoshes and from what I've heard imacs. My macbook air 2012 works fine. No windowserver or gpu crashes. So I dont know whats going on.

All I know is, this computer is unreliable. And it seem apple dont care or their engineers are unable to solve this problem.
 

twomartoe

macrumors member
Mar 15, 2015
74
9
Does everyone clear their 'mission control'? I realise there were 30ish 'spaces'. Apparently yosemite adds spaces randomly every so often
 

nitrocan

macrumors member
Jul 30, 2015
61
9
Since all of us are running into the same problem on the same computer, it's probably a good idea to share our specs to see if we all have something in common.

I'm running on a Mac Pro Late 2013, 6 cores, 32 GB RAM, 512 GB SSD, FirePro D300s running Yosemite 10.10.5 right now but was also failing in 10.10.4.

HW I use:
-Scarlett 2i2 USB Audio Interface
-Mac Keyboard, Logitech G700s, Steinberg USB eLicenser, M-Audio Keystation 88es connected via a USB switch
-Acer S277HK 4K monitor connected via DisplayPort (or thunderbolt)

SW I use:
Logic Pro X (Plugins: EWQL Play, reFX Nexus 2, Izotope Alloy 2 and Ozone 6, Sylenth1 with 32lives)

I don't think it's a SW issue since it happened to me once after a clean OS reinstall with nothing installed except for standard Apple SW. Does anyone here also use any of the HW that I use?
 

twomartoe

macrumors member
Mar 15, 2015
74
9
nmp 6core 16gig d300

I think i might have narrowed down the problem. Its something to do with windowserver. And it seems to affect imacs, macbookpros, hackintoshes. Windowserver from what i understand is to do with rendering ui elements and the finder. My current fix, which seems to be working fine, is to restart finder every 1 hour or so.
 

nitrocan

macrumors member
Jul 30, 2015
61
9
nmp 6core 16gig d300

I think i might have narrowed down the problem. Its something to do with windowserver. And it seems to affect imacs, macbookpros, hackintoshes. Windowserver from what i understand is to do with rendering ui elements and the finder. My current fix, which seems to be working fine, is to restart finder every 1 hour or so.

I also get the Windowserver error in my console quite frequently when I have this problem.
 

bax2003

Cancelled
Original poster
Dec 25, 2011
947
203
Clean OS doesn not mean flawless OS.

WindowServer is just a symptome of some deeper problems. Something in El Capitan is killing GPU, its drivers or drivers are buggy. My 13" 2014 Retina crashed with GPU Restart error.....laptop is fine, and it was fine until El Capitan.
 

nitrocan

macrumors member
Jul 30, 2015
61
9
Clean OS doesn not mean flawless OS.

WindowServer is just a symptome of some deeper problems. Something in El Capitan is killing GPU, its drivers or drivers are buggy. My 13" 2014 Retina crashed with GPU Restart error.....laptop is fine, and it was fine until El Capitan.

https://forums.developer.apple.com/thread/13922

"I was able to get the issue to subside by disabling "Automatically adjust brightness" and "Ambient light compensation" under System Preferences > Displays"

The Mac Pro obviously doesn't have screen brightness functionality so the issue is definitely something else.
 

nitrocan

macrumors member
Jul 30, 2015
61
9
They replaced my GPU-A last week and I experienced the same problem the morning after lol.

Just wondering, do any of you run any of the following programs?

-Synergy
-Flux
-32 Lives
-EWQL Play
-iLok Manager
-eLicenser Control Center
 

poematik13

macrumors 65816
Jun 5, 2014
1,397
2,046
my 2 month old 6c/d500/16gb/1tb has recently been crashing and rebooting during sleep mode, looked through the console and im getting lots of MCA errors and gpu restarts/resets and kernel panics. Ran diagnostic, says everything is fine but I know it isn't.

taking it to the genius bar on thursday, they said theyll be getting me a new one.

I think ill be buying apple care, something tells me these first gen redesigns are going to be problematic
 

bax2003

Cancelled
Original poster
Dec 25, 2011
947
203
They replaced my GPU-A last week and I experienced the same problem the morning after lol.

Just wondering, do any of you run any of the following programs?

-Synergy
-Flux
-32 Lives
-EWQL Play
-iLok Manager
-eLicenser Control Center

GPU-A ?

Apple never replaces GPU-A first. It goes like this:

1. GPU-B, it it does not solve problem then
2. GPU-B + GPU-A,
3. SSD
4. RAM
...
 

nitrocan

macrumors member
Jul 30, 2015
61
9
GPU-A ?

Apple never replaces GPU-A first. It goes like this:

1. GPU-B, it it does not solve problem then
2. GPU-B + GPU-A,
3. SSD
4. RAM
...

They did. The email they sent me has this (and they also told me that they replaced GPU A):

Item Number Description
661-7533 BOARD,GFX,AMD,FIREPRO,D300,2GB VRAM,A
S1490LL/A Hardware Repair Labor
 

bax2003

Cancelled
Original poster
Dec 25, 2011
947
203
They did. The email they sent me has this (and they also told me that they replaced GPU A):

Item Number Description
661-7533 BOARD,GFX,AMD,FIREPRO,D300,2GB VRAM,A
S1490LL/A Hardware Repair Labor

What were your problems or symptoms ? It is strange because there is no logic to change GPU-A unless Apple ASD test found some errors on in, it is not detected or gives problems on computing tasks....
 

nitrocan

macrumors member
Jul 30, 2015
61
9
What were your problems or symptoms ? It is strange because there is no logic to change GPU-A unless Apple ASD test found some errors on in, it is not detected or gives problems on computing tasks....

I feel like they just replaced one of the GPUs hoping that it would fix the problem.

My problem is just like anyone else's here, screen freezes with the spinning beach ball. I can move the cursor but can't do anything else. I can get back control of the computer by unplugging and replugging the DisplayPort (thunderbolt) cable that connects to my 4k monitor but then my Mac Pro is super slow since I don't think the GPU is able to start back up and I have to reboot.
 

axantas

macrumors 65816
Jun 29, 2015
1,000
1,407
Home
4 Core 16GB D300 512GB SSD
DELL p2415q 4K Monitor, Elgato Thunderbolt Dock
Yosemite 10.10.5, trashed Adobe Flash completely,
Apple USB Keyboard, Magic Mouse

As i mentioned earlier, the HDMI-Output remains active and working, even if the TB monitor shows a frozen UI.
Running Windows 8.1, there are sometimes messages "graphics driver not responding, reloading" - thats it.

The freezes in Yosemite have changed from that incredible slow UI to the "version" everyone is mentioning (everything frozen, just the movable spinning beachball). The slow UI is not happening anymore. I do have the impression, that everytime it happens, Safari is involved somehow. I actually quit Safari, if i am not using it.

Does anyone use a wired USB-mouse?
 

flyingfoxuk

macrumors regular
Jan 23, 2015
102
2
4 Core 16GB D300 512GB SSD
DELL p2415q 4K Monitor, Elgato Thunderbolt Dock
Yosemite 10.10.5, trashed Adobe Flash completely,
Apple USB Keyboard, Magic Mouse

As i mentioned earlier, the HDMI-Output remains active and working, even if the TB monitor shows a frozen UI.
Running Windows 8.1, there are sometimes messages "graphics driver not responding, reloading" - thats it.

The freezes in Yosemite have changed from that incredible slow UI to the "version" everyone is mentioning (everything frozen, just the movable spinning beachball). The slow UI is not happening anymore. I do have the impression, that everytime it happens, Safari is involved somehow. I actually quit Safari, if i am not using it.

Does anyone use a wired USB-mouse?
I use a USB wired mouse all day everyday - only had the one occurrence since machine was replaced (and I've been pushing it really hard these last few weeks on a big piece of work)
 

axantas

macrumors 65816
Jun 29, 2015
1,000
1,407
Home
I use a USB wired mouse all day everyday - only had the one occurrence since machine was replaced (and I've been pushing it really hard these last few weeks on a big piece of work)
Thanks - i will not buy a wired one then :)
I am pushing it to the limits as well with big orchestras in Logic Pro or encoding videos with Final Cut Pro, but it never happens in these cases. It is always like klicking the wrong button somewhere - then it dies, just because of that.

...Knowing how long an unfinished encoding in Final Cut will take, looking at the frozen UI and killing the Mac afterwards always ends up with a finished encoding after restarting. But, everything is running quite well here - no hangs at all for quite some time.
 
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koyoot

macrumors 603
Jun 5, 2012
5,939
1,853
Guys, does those symptoms come out if people use "normal" monitor, not 4K monitors? Because from what I see is that you all have 4K displays. May be this is the reason the UI crashes and restarts the GPU?
 

bax2003

Cancelled
Original poster
Dec 25, 2011
947
203
The freezes in Yosemite have changed from that incredible slow UI to the "version" everyone is mentioning (everything frozen, just the movable spinning beachball). The slow UI is not happening anymore. I do have the impression, that everytime it happens, Safari is involved somehow. I actually quit Safari, if i am not using it.

Does anyone use a wired USB-mouse?

That is interesting about Safari......on El Capitan my Mac Pro and 13" Retina froze with Safari open in moment when I close complicated tabs like YouTube, neverending Reddit etc...

I use USB mouse connected to one Thunderbolt Display and Logitech K811 BT keyboard.
 

koyoot

macrumors 603
Jun 5, 2012
5,939
1,853
And my crashes on Macbook Pro were also related to Safari. At some point the UI became completely frozen, and bang - restart of the whole computer. 5 times it happen.

However on El Capitan it did not happened to me.
 

flyingfoxuk

macrumors regular
Jan 23, 2015
102
2
And my crashes on Macbook Pro were also related to Safari. At some point the UI became completely frozen, and bang - restart of the whole computer. 5 times it happen.

However on El Capitan it did not happened to me.
However my nmp isn't even on the internet (apart from when I install) - so day to day I never use Safari!
 
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