I received my Mac Book Pro 2019 13" IN FEB 2019. Yes I knew that a new one was coming out but this was for work.
Since day 1 I have had issues with the T2 chip crashes.
This week. Apple admitted the logic board was faulty. The unit had been back to them twice already and they didn't bother do fix anything.
They are now shipping me a new 2020 as a replacement BUT here are some hard facts
1. They have had it twice for almost 4 weeks in total so far
2. I have to send the old machine to them first and then they will order me a new replacement. They won't just swop or fix it.
3. Its going to take 2-3 weeks at least to get the replacement.
This was build to order device and not cheep. This is possibly the worst service I have ever received from a company.
I have had lots of calls with apple and literately spent weeks on emails, reinstalls from scratch, diagnostics logs and chasing them.
I have upgraded to the latest patch and nothing fixes the issue. Seriously this is rubbish
I have lost documents I was working on
I have been asked to not plug in monitors, USB devices, Not use bluetooth whilst they diagnosed the issues
I have basically been let down.
Last crash report
Apple Kernel Panic 29th May
{"caused_by":"bridgeos","macos_version":"Mac OS X 10.15.5 (19F96)","os_version":"Bridge OS 4.5 (17P5290)","macos_system_state":"sleep","incident_id":"ADFDCFD9-08C5-4D35-AEEE-3E4D3CE3280A","timestamp":"2020-05-28 19:08:22.00 +0000","bug_type":"210"}
{
"build" : "Bridge OS 4.5 (17P5290)",
"product" : "iBridge2,4",
"kernel" : "Darwin Kernel Version 19.5.0: Thu Apr 30 23:53:45 PDT 2020; root:xnu-6153.120.31~33\/RELEASE_ARM64_T8010",
"incident" : "ADFDCFD9-08C5-4D35-AEEE-3E4D3CE3280A",
"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
"date" : "2020-05-28 19:08:21.78 +0000",
"panicString" : "panic(cpu 0 caller 0xfffffff01ae33e90): userspace watchdog timeout: no successful checkins from com.apple.bridgeaudiod in 180 seconds\nservice: com.apple.dfrd, total successful checkins since load (129835 seconds ago): 12983, last successful checkin: 0 seconds ago\nservice: com.apple.UserEventAgent-System, total successful checkins since load (129835 seconds ago): 12984, last successful checkin: 0 seconds ago\nservice: com.apple.bridgeaudiod, total successful checkins since load (129835 seconds ago): 12966, last successful checkin: 180 seconds ago\nservice: com.apple.logd, total successful checkins since load (129835 seconds ago): 12984, last successful checkin: 0 seconds ago\n\nDebugger message: panic\nMemory ID: 0x6\nOS version: 17P5290\nmacOS version: 19F96\nKernel version: Darwin Kernel Version 19.5.0: Thu Apr 30 23:53:45 PDT 2020; root:xnu-6153.120.31~33\/RELEASE_ARM64_T8010\nKernel UUID: 7715F68C-C691-3BB5-92A7-F624CBCF7221\niBoot version: iBoot-5540.125.4\nsecure boot?: YES\nx86 EFI Boot State: 0x16\nx86 System State: 0x1\nx86 Power State: 0x1\nx86 Shutdown Cause: 0x7\nx86 Previous Power Transitions: 0x100010001\nPCIeUp link state: 0x36894700\nPaniclog version: 13\nKernel slide: 0x00000000129c0000\nKernel text base: 0xfffffff0199c4000\nmach_absolute_time: 0x2d58d31909b\nEpoch Time: sec usec\n Boot : 0x5ece10e6 0x000bd93c\n Sleep : 0x00000000 0x00000000\n Wake : 0x00000000 0x00000000\n Calendar: 0x5ed00c14 0x000adf51\n\nTotal cpu_usage: 11477514\nThread task pri cpu_usage\n0xffffffe000fb4fd8 watchdogd 97 0\n0xffffffe001194fd8 dfrd 37 0\n0xffffffe000fb5fb0 dfrd 31 0\n0xffffffe000f12a40 watchdogd 31 0\n0xffffffe000101520 kernel_task 0 5467081\n\nPanicked task 0xffffffe000ee4200: 179 pages, 3 threads: pid 33: watchdogd\nPanicked thread: 0xffffffe000fb4fd8, backtrace: 0xffffffe015a7b000, tid: 767\n\t\t lr: 0xfffffff01a288878 fp: 0xffffffe015a7b040\n\t\t lr: 0xfffffff01a2886d4 fp: 0xffffffe015a7b0b0\n\t\t lr: 0xfffffff01a3a3350 fp: 0xffffffe015a7b160\n\t\t lr: 0xfffffff01a85162c fp: 0xffffffe015a7b170\n\t\t lr: 0xfffffff01a28803c fp: 0xffffffe015a7b4e0\n\t\t lr: 0xfffffff01a288394 fp: 0xffffffe015a7b530\n\t\t lr: 0xfffffff01b0be934 fp: 0xffffffe015a7b550\n\t\t lr: 0xfffffff01ae33e90 fp: 0xffffffe015a7b570\n\t\t lr: 0xfffffff01ae33bcc fp: 0xffffffe015a7b590\n\t\t lr: 0xfffffff01a7e6cec fp: 0xffffffe015a7b5f0\n\t\t lr: 0xfffffff01ae33120 fp: 0xffffffe015a7b6d0\n\t\t lr: 0xfffffff01a7efd38 fp: 0xffffffe015a7b860\n\t\t lr: 0xfffffff01a372da4 fp: 0xffffffe015a7b980\n\t\t lr: 0xfffffff01a28e038 fp: 0xffffffe015a7b9e0\n\t\t lr: 0xfffffff01a263cf0 fp: 0xffffffe015a7ba60\n\t\t lr: 0xfffffff01a27bd90 fp: 0xffffffe015a7bb10\n\t\t lr: 0xfffffff01a399c34 fp: 0xffffffe015a7bbd0\n\t\t lr: 0xfffffff01a3a34a8 fp: 0xffffffe015a7bc80\n\t\t lr: 0xfffffff01a85162c fp: 0xffffffe015a7bc90\n\t\t lr: 0x00000001eda0e198 fp: 0x0000000000000000\n\n",
"panicFlags" : "0x2",
"otherString" : "\n** Stackshot Succeeded ** Bytes Traced 116656 **\n",
"macOSPanicFlags" : "0x0",
"macOSPanicString" : "BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available",
"memoryStatus" : {"compressorSize":0,"compressions":0,"decompressions":0,"busyBufferCount":0,"pageSize":16384,"memoryPressure":false,"memoryPages":{"active":8664,"throttled":0,"fileBacked":16368,"wired":5757,"purgeable":42,"inactive":8439,"free":2739,"speculative":4726}},
"processByPid" : {