Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

What Mac Studio SoC configuration did you order?

  • M1 Max 10-core CPU, 24-core GPU

    Votes: 233 34.5%
  • M1 Max 10-core CPU, 32-core GPU

    Votes: 186 27.5%
  • M1 Ultra 20-core CPU, 48-core GPU

    Votes: 171 25.3%
  • M1 Ultra 20-core CPU, 64-core GPU

    Votes: 86 12.7%

  • Total voters
    676

aeroalex

macrumors 6502
Sep 12, 2013
482
439
Leicestershire, UK
Maybe my Mac studio is in Cologne too, but honestly I’m losing hope. I have no idea what’s going on.
This is a freaking mess.
Lesson learned, I’ll probably avoid apple’s website and stick to apple store or official retailers.

It's definitely been a story of twists and turns that's for sure! Who's your courier? UPS?
 

melkar

macrumors newbie
Mar 23, 2022
11
8
I just called Apple and told the situation with DHL, seems like i will be getting a giftcard or free item for like 50$ so i guess thats something atleast :)
 

petvas

macrumors 603
Jul 20, 2006
5,479
1,808
Munich, Germany
Same here. I called DHL; they didn't receive the package yet. They told me to contact Apple as this is not normal. I called Apple (again); they stated it would be delivered today - but after looking further they could see that DHL only created a tracking number.

Apple opened a request internally to shipping dept. They will let me know today what the status is.

Safe to assume that no Mac Studio will be delivered today here. :(
However the Studio Display is arriving with UPS today.
Same here. I just called Apple and they opened an internal ticket. They said though that the Mac Studio should come today..(which I don't believe)
The Studio Display I got from my local Applestore..
Also the date that the Applestore app says is ********. The real date is what the website is showing and not the app. This is what the Apple Support employee told me.
 
Last edited:

Sofian-FR

macrumors newbie
Mar 24, 2022
22
14
Mine is out for delivery!
I just got Apple on the phone, they offered a coupon and told me I could wait to get the mac studio to send back my macbook pro.
They also told me it should arrive between the first and fifth of April.
I asked if it was still in China and he said the package was in the Netherlands (which is obviously a lie).
Anyway, I knew there was nothing he could do, so I did not lash out on him.
We’ll wait, but that’s not acceptable. If they wanted to, they could provide informations of where it is.
 
  • Like
Reactions: StefanK. and melkar

NoamL

macrumors newbie
Mar 27, 2022
11
3
Shanghai-stuck and UPS just updated my delivery from 28th to 31st. No new scan or anything.
 

PSQ

macrumors newbie
Mar 26, 2022
3
1
The already revised (+10 day) "31st March" date on the Apple website has been changed to "Arriving soon".

So it looks like they've perhaps pulled the dates for Studios that are still to leave mainland China.
If only DHL hadn't been sitting on it in Shenzhen for 5 days...

Scratch that. It was scanned at East Midlands Airport this morning, then it looks like it was scanned in and out of Edinburgh (local delivery office), then back in again.

EDIT: just had a text to say it's being delivered this afternoon. So the status has changed from Shenzhen to 'out for dispatch' in under 12 hours. They're obviously not scanning individual items in a consignment.

fullsizeoutput_15690.jpeg
 
Last edited:
  • Like
Reactions: LurkingWithANametag

EPO75

Suspended
Oct 12, 2016
162
167
Rotterdam
I just got Apple on the phone, they offered a coupon and told me I could wait to get the mac studio to send back my macbook pro.
They also told me it should arrive between the first and fifth of April.
I asked if it was still in China and he said the package was in the Netherlands (which is obviously a lie).
Anyway, I knew there was nothing he could do, so I did not lash out on him.
We’ll wait, but that’s not acceptable. If they wanted to, they could provide informations of where it is.
Gave them a call too, but she couldn't see what the issue was, basically only seeing what I can see. I would have thought they would be able to track where it would be, so the flight between China & DHL, but allright we'll wait.
 
Last edited:

Sofian-FR

macrumors newbie
Mar 24, 2022
22
14
Gave them a call too, but she couldn't see what the issue was, basically only seeing what I can see. I would have thought they would be able to track where it would be, so the flight between Chine & DHL, but allright we'll wait.
They can definitely track it, but those employees probably don’t have access to this kind of information.
I gave up with idea of getting the studio today, or even this week.
 

fcracer

macrumors regular
Jun 15, 2017
134
277
Just a small update from here in China. To ensure we get our Studios and other Apple products, the dedicated employees of some of Apple’s suppliers are now living in a “closed loop” environment. This essentially entails living and working within a confined geographic area (compound, building, etc.) and being constantly tested for COVID.

This is in comparison to most employees which get to work from home during the COVID related restrictions in Shenzhen, Shanghai and other cities. When we receive our shiny new Studios, we should tip our hat to the dedication and sacrifice that others are making for us to enjoy these amazing products in this challenging environment.
 

KratosKilla

macrumors regular
Mar 29, 2008
209
35
My Mac Studio 32GPU 32GB 1TB just shipped. It was supposed to Deliver April 11-18. The UPS date says March 30th. My Studio Display hasn’t shipped according to Apple despite the estimated date being April 5th to the 12th.
 

KratosKilla

macrumors regular
Mar 29, 2008
209
35
do you get an extra email when its shipped or?
Yes. It says it’s in Clearance in Shenzen China. Expected Delivery March 30th with Apple Delivery showing April 5th. It showed preparing for Shipment on Friday before switching to shipped this morning
 
  • Like
Reactions: ZooY

Fiona FTW

macrumors member
Mar 16, 2022
94
156
Woke up this morning to those glorious UPS words "Loaded on Delivery Vehicle." Hallelujah!

For those playing at home and want trip details, this was a U.S. bound (Mid-Atlantic) shipment.

"Origin Scan" was 1:30 pm, 3/22 China time. From then until reaching my local hub, idle time on the ground was (approx):

• .5 was in Shenzhen
• 2 in Shanghai
• 3 hours in Incheon, S. Korea
• 1 day in Anchorage
• 1.5 in Louisville,
• .5 in Newark before being trucked down I-95 overnight to the local hub.

The holdover in Louisville was because it was the weekend; arrived 3:30 AM Sat. But for that I probably would have received a day earlier. So keep the faith when you don't see movement for longish periods.
 
  • Like
Reactions: LurkingWithANametag

Haiku_Oezu

macrumors 6502a
Oct 31, 2016
616
806
I just got off the phone with apple, they said that despite DHL not saying anything they see that the package has cleared customs and should arrive tomorrow… we’ll see 🤞

She told me to watch the tracking page tonight around 9PM so all you EU fellows might want to do the same
Oh and she also told me this is been happening a lot recently (No doubt due to the shutdowns) and that others have “received their packages on the promised day despite the lack of updates”, I don’t know if she was just telling me what I wanted to hear but that’s what I’ve been told.

Also I should note I placed my order thru Apple Business which has a dedicated support line which might or might not be better informed than the regular one?
 
Last edited:
  • Like
Reactions: Sofian-FR
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.