Resolved Macbook Pro 2015 with OSX El Capitan 10.11.4 system wide freeze (Read the details)

[tmf3lehigh]

I just made an account to post my experience with this issue:
I have a rmbp 13 2014 model and it happened in all el cap versions. Everytime i remember it happening there was youtube involved and alot of times clossing the tab.

I too am using a 13" mid-2014 rMBP and have been having the "freezing" issue since updating to 10.11.4. My usage of this machine is strictly for work. That said, unlike others, I am not watching YouTube videos so for me, the "freezing" cannot be tied to this. I will say that the "freezing" did occur twice back-to-back for me this week (within an hour), and in both situations the only applications open on the computer were Mail, Word 2016, ChemDraw Mac, and Acrobat DC Pro.

I have not had this problem occur on my nMP, but run a different set of applications there (again, no YouTube videos).

I am hoping for a solution to this problem soon, otherwise I will restore 10.11.3 from a backup.

 

[reyi]

I too am using a 13" mid-2014 rMBP and have been having the "freezing" issue since updating to 10.11.4. My usage of this machine is strictly for work. That said, unlike others, I am not watching YouTube videos so for me, the "freezing" cannot be tied to this. I will say that the "freezing" did occur twice back-to-back for me this week (within an hour), and in both situations the only applications open on the computer were Mail, Word 2016, ChemDraw Mac, and Acrobat DC Pro.

I have not had this problem occur on my nMP, but run a different set of applications there (again, no YouTube videos).

I am hoping for a solution to this problem soon, otherwise I will restore 10.11.3 from a backup.

It is probably intel's graphic driver problem, so intel must fix it. I hope that 10.11.5 will be released soon with no freezing issues.

 

[JesperA]

It is probably intel's graphic driver problem, so intel must fix it. I hope that 10.11.5 will be released soon with no freezing issues.

Doubt it is the Intel GPU drivers, the Intel GPU drives is not loaded on my iMac since i dont have an Intel GPU in it and it freezes like crazy anyway

 

[reyi]

Doubt it is the Intel GPU drivers, the Intel GPU drives is not loaded on my iMac since i dont have an Intel GPU in it and it freezes like crazy anyway

Then i don't know what it could be. I would like to hear something from apple about this issue and when they will fix it...

 

[vmachiel]

Doubt it is the Intel GPU drivers, the Intel GPU drives is not loaded on my iMac since i dont have an Intel GPU in it and it freezes like crazy anyway

I think there are a couple of issues, some with Intel GPU some other, that all cause similar freezes. This would make it extra difficult for Apple to find and fix them. Still, it is unacceptable that 10.11.4 passed QA.

 

[raymond7]

Looks like somehow maybe Metal broke during 10.11.4 for you guys?
My guess is some corruption of Metal or something during 10.11.4 installation

 

[wxclimate]

I created an account just to comment on this thread as I am having the same errors and glad to know I am not alone. I am running 10.11.4 on an early 2015 rMBP. I have been having this issue for over a month where my entire system freezes (particularly when using Chrome and streaming a video) including the trackpad locking. The video will continue playing but nothing else works. I have to manually shut it down.

This rMBP has been a series of problems as I just had to have my entire keyboard replaced in December as it lost all connection due to a faulty wiring that came with the computer apparently. So now I am worried this is just another bigger issue with this seemingly lemon laptop.

 

[tywebb13]

It won't be a lemon if you downgrade to 10.11.3. That seems to be the only fix for now.

 

[Antonnn]

People who had this issue before 10.11.4 or

Curious. Why is this affecting some and not others.I am lucky and haven't had this on my Late 2013 or Mid 2015 15" rMBP running 10.11.4.

From my own observations it looks like this particular issue is affecting the latest Broadwell processors. The new macbook pro 13'' 2015 and the macbook air 2015 uses it. I haven't heard anyone being affected on the new macbook retina that also uses Broadwell, so the problem must be a combination of multiple issues with drivers and graphics. (looking at you Intel Iris 6100)

The macbook pro 13'' 2015 uses Intel Iris 6100 with Broadwell
The macbook air 13'' 2015 uses Intel HD graphics 6000 with Broadwell.
The macbook pro 15'' 2015 uses Intel iris Pro with Haswell.
The new macbook retina uses Intel HD Graphics 5300 with Broadwell and the one that just came out uses Intel HD Graphics 515 with the new Skylake.
The latest iMac uses Intel HD Graphics 6000 or Intel Iris Pro Graphics 6200 with Broadwell.



Since your late 2013 and your mid 2015 15'' use older processors (Haswell) you are unaffected.
There are people that are affected with different hardware, not saying that the issue is not related but the damage is less severe and they are able to recover. I think if apple focuses to fix this issue on the new macbook pro 13'' 2015, it should solve it for everybody else if it is related.

Have had my early 2015 13" since August, run safari and have not run into this bug....

Are you on 10.11.4 ?

 

[MRxROBOT]

People who had this issue before 10.11.4 or


From my own observations it looks like this particular issue is affecting the latest Broadwell processors. The new macbook pro 13'' 2015 and the macbook air 2015 uses it. I haven't heard anyone being affected on the new macbook retina that also uses Broadwell, so the problem must be a combination of multiple issues with drivers and graphics.

The macbook pro 13'' 2015 uses Intel Iris 6100 with Broadwell
The macbook air 13'' 2015 uses Intel HD graphics 6000 with Broadwell.
The macbook pro 15'' 2015 uses Intel iris Pro with Haswell.
The new macbook retina uses Intel HD Graphics 5300 with Broadwell and the one that just came out uses Intel HD Graphics 515 with the new Skylake.
The latest iMac uses Intel HD Graphics 6000 or Intel Iris Pro Graphics 6200 with Broadwell.



Since your late 2013 and your mid 2015 15'' use older processors (Haswell) you are unaffected.
There are people that are affected with different hardware, not saying that the issue is not related but the damage is less severe and they are able to recover. I think if apple focuses to fix this issue on the new macbook pro 13'' 2015, it should solve it for everybody else if it is related.

Finally it makes sense why Apple held onto the old architecture, I knew they must have had a good reason for holding back on their most expensive mobile 'Pro' machine

This problem seems very wide spread and it's a shame Apple hasn't addressed it yet. I guess the Mac user base really has taken a backseat to iOS.

 

[vmachiel]

Finally it makes sense why Apple held onto the old architecture, I knew they must have had a good reason for holding back on their most expensive mobile 'Pro' machine

This problem seems very wide spread and it's a shame Apple hasn't addressed it yet. I guess the Mac user base really has taken a backseat to iOS.

Looks like it. Which is dumb since the "enthousiast" Mac crowd has been talking to other people about Apple's quality for 15 years. If they start to move away, they could lose more people in the long run (5-10 years).

 

[Plantsarefood]

People who had this issue before 10.11.4 or


From my own observations it looks like this particular issue is affecting the latest Broadwell processors. The new macbook pro 13'' 2015 and the macbook air 2015 uses it. I haven't heard anyone being affected on the new macbook retina that also uses Broadwell, so the problem must be a combination of multiple issues with drivers and graphics.

The macbook pro 13'' 2015 uses Intel Iris 6100 with Broadwell
The macbook air 13'' 2015 uses Intel HD graphics 6000 with Broadwell.
The macbook pro 15'' 2015 uses Intel iris Pro with Haswell.
The new macbook retina uses Intel HD Graphics 5300 with Broadwell and the one that just came out uses Intel HD Graphics 515 with the new Skylake.
The latest iMac uses Intel HD Graphics 6000 or Intel Iris Pro Graphics 6200 with Broadwell.



Since your late 2013 and your mid 2015 15'' use older processors (Haswell) you are unaffected.
There are people that are affected with different hardware, not saying that the issue is not related but the damage is less severe and they are able to recover. I think if apple focuses to fix this issue on the new macbook pro 13'' 2015, it should solve it for everybody else if it is related.


Are you on 10.11.4 ?

I have a early 2015 13" retina model

Intel Iris 61000 with a Intel Core i5 - mine freezes now and then.

 

[Zauberer]

I have a early 2015 13" retina model

Intel Iris 61000 with a Intel Core i5 - mine freezes now and then.

I have the same model and the same issue. It's happened using both Safari and Chrome. The freezing isn't frequent; maybe once per week since 10.11.4 was released for me.

 

[vmachiel]

I have the same model and the same issue. It's happened using both Safari and Chrome. The freezing isn't frequent; maybe once per week since 10.11.4 was released for me.

Again, some model same issue. Once or twice per workweek.

 

[Stq]

People who had this issue before 10.11.4 or


From my own observations it looks like this particular issue is affecting the latest Broadwell processors. The new macbook pro 13'' 2015 and the macbook air 2015 uses it. I haven't heard anyone being affected on the new macbook retina that also uses Broadwell, so the problem must be a combination of multiple issues with drivers and graphics.

The macbook pro 13'' 2015 uses Intel Iris 6100 with Broadwell
The macbook air 13'' 2015 uses Intel HD graphics 6000 with Broadwell.
The macbook pro 15'' 2015 uses Intel iris Pro with Haswell.
The new macbook retina uses Intel HD Graphics 5300 with Broadwell and the one that just came out uses Intel HD Graphics 515 with the new Skylake.
The latest iMac uses Intel HD Graphics 6000 or Intel Iris Pro Graphics 6200 with Broadwell.



Since your late 2013 and your mid 2015 15'' use older processors (Haswell) you are unaffected.
There are people that are affected with different hardware, not saying that the issue is not related but the damage is less severe and they are able to recover. I think if apple focuses to fix this issue on the new macbook pro 13'' 2015, it should solve it for everybody else if it is related.


Are you on 10.11.4 ?

This is strange. I also have a Early 2015 13" Macbook Pro with Iris 6100 graphics. Since updating to 10.11.4 on day one, I never have this freeze issue, not even once. Although I use Firefox as my primary browser, I also use Safari sometimes for video streaming. Anyway people have shown that this isn't exclusive to browsers.

I guess the problem might be caused by something that can vary among different units of even the same model, which makes it so difficult to trace down. Perhaps there are only a small portion of these machines that experience this bug, otherwise if all 2015 broadwell MBPs have it, Apple would have easily confirmed and fixed it. Maybe the best thing we could do now is to let apple debug the specific machines that have the freeze. e.g. by reporting at https://bugreport.apple.com/ and provide information they ask for.

 

[Antonnn]

This is strange. I also have a Early 2015 13" Macbook Pro with Iris 6100 graphics. Since updating to 10.11.4 on day one, I never have this freeze issue, not even once.

Could you do us a favor and post back the configuration for your Processor and graphics?
Just go under "About this mac">System Report.

And look under Graphics/Displays
Chipset Model: Intel Iris Graphics 6100
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel (0x8086)
Device ID: 0x162b
Revision ID: 0x0009

Look Under Hardware Overview:
Processor Speed: 2.7 GHz
Boot ROM Version: MBP121.0167.B16
SMC Version (system): 2.28f7

Look Under Mermory:
Size: 4 GB
Type: DDR3
Speed: 1867 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x483943434E4E4E424C54414C41522D4E5544

Look Under Extensions:
AppleIntelBDWGraphics: 10.14.62

If all these match (I'm on 10.11.5 beta 1) then lets looks further under that Extensions section and see if all driver versions match. Thanks a lot for your help!
[doublepost=1462121383][/doublepost]By the way we have 31,441 Views as of now and we are on position 21 for total nr. views under OS X El Capitan (10.11).

 

[Dr. James]

By the way we have 31,441 Views as of now and we are on position 21 for total nr. views under OS X El Capitan (10.11).

And yet we're still not in the front page.

 

[Stq]

Could you do us a favor and post back the configuration for your Processor and graphics?
Just go under "About this mac">System Report.

And look under Graphics/Displays
Chipset Model: Intel Iris Graphics 6100
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel (0x8086)
Device ID: 0x162b
Revision ID: 0x0009

Look Under Hardware Overview:
Processor Speed: 2.7 GHz
Boot ROM Version: MBP121.0167.B16
SMC Version (system): 2.28f7

Look Under Mermory:
Size: 4 GB
Type: DDR3
Speed: 1867 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x483943434E4E4E424C54414C41522D4E5544

Look Under Extensions:
AppleIntelBDWGraphics: 10.14.62

If all these match (I'm on 10.11.5 beta 1) then lets looks further under that Extensions section and see if all driver versions match. Thanks a lot for your help!
[doublepost=1462121383][/doublepost]By the way we have 31,441 Views as of now and we are on position 21 for total nr. views under OS X El Capitan (10.11).

Graphics/Displays

Intel Iris Graphics 6100:

Chipset Model: Intel Iris Graphics 6100
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel (0x8086)
Device ID: 0x162b
Revision ID: 0x0009
Displays:
Color LCD:
Display Type: Retina LCD
Resolution: 2560 x 1600 Retina
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

Hardware Overview

Model Name: MacBook Pro
Model Identifier: MacBookPro12,1
Processor Name: Intel Core i5
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Boot ROM Version: MBP121.0167.B16
SMC Version (system): 2.28f7

Memory

ECC: Disabled
Upgradeable Memory: No

BANK 0/DIMM0:

Size: 4 GB
Type: DDR3
Speed: 1867 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x483943434E4E4E424C54414C41522D4E5544
Serial Number: -

BANK 1/DIMM0:

Size: 4 GB
Type: DDR3
Speed: 1867 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x483943434E4E4E424C54414C41522D4E5544
Serial Number: -

Extensions

AppleIntelBDWGraphics:

Version: 10.14.58
Last Modified: 10/13/15, 9:40 PM
Bundle ID: com.apple.driver.AppleIntelBDWGraphics
Loaded: Yes
Get Info String: AppleIntelBDWGraphics 10.14.58
Obtained from: Apple
Kind: Intel
Architectures: x86_64
64-Bit (Intel): Yes
Location: /System/Library/Extensions/AppleIntelBDWGraphics.kext
Kext Version: 10.1.4
Load Address: 18446743521848500000
Loadable: Yes
Dependencies: Satisfied
Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA

The driver version is different. I'm on 10.11.4 though.

 

[got556]

And yet we're still not in the front page.

Photos shot on iPhones for mother's day and Coach Watch bands are more important...duh *sarcasm*

 

[Dr. James]

And with another freeze, comes another video...

I'm tired of this.

 

[e93to]

I'm wondering how wide spread this issue is. Apple hasn't even officially acknowledged the issue. But from what I see on this forum, FB and Twitter, it seems rather wide-spread, though it is not to the extent of other infamous issues like wifi issue on Yosemite/iOS 8. It sounds like a very annoying issue, and I hope Apple releases fix very soon

 

[edmundostudios]

Has anyone fixed the crashes at all even by getting replacement hardware? I'm seriously at a loss of what to do.

 

[tywebb13]

I'm seriously at a loss of what to do.

No new hardware needed. Just downgrade to 10.11.3.

 

[edmundostudios]

No new hardware needed. Just downgrade to 10.11.3.

Is there an easy way to do this? I don't have a backup of 10.11.3 and all possible methods involve using terminal commands that could mess up my computer even more.

 

[tywebb13]

Well there are 2 ways. Restore from backup or clean install.

With no backup the only option is clean install.

You can google for a full installer of 10.11.3.

You may proceed to do the clean install via instructions in the following webpage:

http://osxdaily.com/2015/10/01/clean-install-os-x-el-capitan-mac/

Just ignore the bit about downloading it because that will give you 10.11.4 again. Use the full installer of 10.11.3 instead.

Unfortunately the certificate for many of the versions available via google are expired but there is a workaround for this:

1. In the OS X Installer, choose Utilities > Terminal.
2. Enter date 0201010116 and press Return.
3. Quit Terminal and continue the install.

That Terminal command sets your system date to 1 February 2016 -- before the certificate's expiration -- so the installer can continue. Once you have completed the installation, visit System Preferences > Date & Time to reset the system date.