Resolved Macbook Pro 2015 with OSX El Capitan 10.11.4 system wide freeze (Read the details)

[tywebb13]

it is recommended to go back to Yosemite using internet recovery mode.

And too bad if you have apps that require el capitan. No. In this case it is far better to downgrade to 10.11.3 instead.

 

[akkers]

I too don't understand how it could be a hardware issue.
I reverted back to Yosemite and my mid 2014 13 rMBP is running just fine!

@dmnc

My mbp has a haswell chip and it too was freezing on 10.11.4.

 

[dmnc]

I too don't understand how it could be a hardware issue.
I reverted back to Yosemite and my mid 2014 13 rMBP is running just fine!

@dmnc

My mbp has a haswell chip and it too was freezing on 10.11.4.

That's weird. Maybe is more common in Broadwell?

 

[Dr. James]

Yeah, MacRumours admins, always saying important things discussed by their users. But of course the Macbook freezing issue will not be tweeted, because stuff like that is not important. Right?

 

[Antonnn]

FWIW I'm getting the crashes and beachballs with a late 2013 Retina MBP 13".

Crashes and beachballs is not the same as a complete permanent total absolute freeze with no beachball, no cursor moving or warning until you forcefully restart the machine.
There are lots of issues with macs this topic covers just one specific issue on the new machines.

Hey guys, good news.

I just talked with an engineer from Apple and they personally have been having the same issues on their own Macbook Pro! This has been reported to the software engineers and should get feedback within 24hrs.

Until then it is recommended to go back to Yosemite using internet recovery mode.

Hm, interesting, keep us posted.

 

[Dr. James]

10.11.5 Beta 4 just came out today. I wonder if that fixes it...

http://appleinsider.com/articles/16...elopers?utm_source=dlvr.it&utm_medium=twitter

 

[Antonnn]

10.11.5 Beta 4 just came out today. I wonder if that fixes it...

Thanks, I updated mine, the driver is still the same as the previous 10.4.5 beta 3. (10.14.66), I haven't had a freeze since I updated to the third beta so far, I'll keep everyone posted.

 

[dmnc]

Thanks, I updated mine, the driver is still the same as the previous 10.4.5 beta 3. (10.14.66), I haven't had a freeze since I updated to the third beta so far, I'll keep everyone posted.

Let's hope that maybe 10.11.5 will fix this. Now I'm going to think very seriously before updating to 10.12.

 

[mb3152]

Thanks, I updated mine, the driver is still the same as the previous 10.4.5 beta 3. (10.14.66), I haven't had a freeze since I updated to the third beta so far, I'll keep everyone posted.

How often were you freezing before?

 

[vmachiel]

Anyone test the latest Beta yet by any chance?

 

[JesperA]

Anyone test the latest Beta yet by any chance?

Yes, but not enough to give a definite conclusion. My iMac usually works 2-3 days after a new beta install without any freezes before it starts to freeze several times per day.

One good news though is that 10.11.5 PB3 did not freeze for me once and hopefully PB4 is no different in that regard

 

[macmac0119]

Freezing happening to me as well. Complete lockup, trackpad, keyboard. I'm on an Early 2015 MBP, 10.11.4...It's frozen once while using Safari but about 5 times while using Final Cut Pro X. Only started freezing once I made the jump from Yosemite to El Capitan. If you guys have success with the Beta, I'll upgrade.

 

[vmachiel]

Freezing happening to me as well. Complete lockup, trackpad, keyboard. I'm on an Early 2015 MBP, 10.11.4...It's frozen once while using Safari but about 5 times while using Final Cut Pro X. Only started freezing once I made the jump from Yosemite to El Capitan. If you guys have success with the Beta, I'll upgrade.

It has to be something with the graphics than. The vast majority of reports have been with graphic intensive tasks using Intel integrated graphics.

 

[Antonnn]

How often were you freezing before?

About once a week. I had beta 3 for 2 days, with no freeze and 1 day now with beta 4. Still testing it.

 

[mantelvaviz]

I don't want to give false hope to anyone, probably it's just a coincidence, but in my specific case, after weeks of freezing, I'm now using a combination of Safari Technology Preview (without Flash) for everything including Youtube videos plus Firefox for Facebook only and I had zero freeze in the last week. I will keep you updated, but I cannot say this should be a solution for everybody because as previously explained by others the freezing also happens in some cases without any browser involved.

 

[vmachiel]

Ok this is weird, but in the last two and a half days I haven't had freezes in 10.11.4. The ONLY chance I've made is that I turned on caffeine, a little app that prevents my mac from going to sleep.

 

[macmac0119]

Another thing I'll add is my mouse pointer freezes for 1 second quite often throughout the day. Which I never experienced in Yosemite. My complete system lockups have only been about 6 all together (Final Cut Pro X 5 times and Safari 1 time) in about 2 weeks.

 

[macuser151515]

I have the same problem as everyone else. After five calls to Apple, I was upgraded to a senior advisor who had me run some system diagnostics and sent the problem to engineering. After six weeks, there is no solution. This is absurd.

Here is a quick summary of my version of the problem: after upgrading (ha!) to 10.11.4, my previously stable system starts to have problems. After a day or two of use, one app will hang, then another, then the entire system hangs. Looking at Activity Monitor, its distnoted or Key Chain Circle Notification are often using up more then three hundred percent of the CPU. On other occasions, AM itself is hung so its hard to know what the problem is. Sometimes the system hangs on waking from sleep. I reinstalled the OS, updated every app and plug in on the system (Firefox as my main browser), cleared a variety of caches, cleared many useful items from starting at login, and other usual fixes. At this point, my senior advisor doesn't even bother to return email or voicemails. This is just awful.

 

[vmachiel]

I have the same problem as everyone else. After five calls to Apple, I was upgraded to a senior advisor who had me run some system diagnostics and sent the problem to engineering. After six weeks, there is no solution. This is absurd.

Here is a quick summary of my version of the problem: after upgrading (ha!) to 10.11.4, my previously stable system starts to have problems. After a day or two of use, one app will hang, then another, then the entire system hangs. Looking at Activity Monitor, its distnoted or Key Chain Circle Notification are often using up more then three hundred percent of the CPU. On other occasions, AM itself is hung so its hard to know what the problem is. Sometimes the system hangs on waking from sleep. I reinstalled the OS, updated every app and plug in on the system (Firefox as my main browser), cleared a variety of caches, cleared many useful items from starting at login, and other usual fixes. At this point, my senior advisor doesn't even bother to return email or voicemails. This is just awful.

The biggest flaw of Apple today seems to be that they care more about how it looks and shipping it on time, than they care about "it just works".

 

[mb3152]

About once a week. I had beta 3 for 2 days, with no freeze and 1 day now with beta 4. Still testing it.

I would love one freeze a week. Mine is freezing once an hour...

 

[JesperA]

So, so far 10.11.5 PB3 and PB4 have not yet been freezing for me, which is great, the problem is that with PB3 it introduced a new bug for me that is still present in PB4. My monitor on my iMac turns of from time to time, and it is impossible to turn it on again, no mousemovement or keypresses turns it back on again, so i had to force turn off my Mac, i found a solution though, i now use "hot corners", or "active corners" (or whatever it called on the english version of OS X) and choose the "put the monitor to sleep" (again, no idea what it is called on the english version), so when my screen turns off, i move my mouse to the top left corner so my monitor goes to sleep, even though it is black, and THEN mousemovements and keypresses turns the monitor on again, and after 20-30 minutes the monitor turns black again and i will repeat the process endlessly.

AND this only happens while using Safari, when using any other of my 10-15 programs i usually use, those have never invoked a black screen, never, only in Safari and only while scrolling. Apple introduces and signed some new drivers in PB3 and PB4, my monitor turns black at the very same moments (scrolling in Safari after the computer had been on for 30 minutes or so), and maybe, so, these new drivers, maybe they work for my Mac to some extent but still have some bugs OR Apple is not 100% sure what caused the freezing and just choose to release a "dirty" new driver that reloads crashed drivers or frameworks that caused the freezes on previous releases, just pure speculation though.

Maybe its not related but yeah, it happens exactly in the same timeframe and usage patterns as my freezes did. So anyone else that had freezes several times per day before and have updated to PPB3 or PB4 AND is getting a black screen now instead of the freezing?

 

[blxt]

I moved back to Yosemite for about a week ago...
No freezing since then, it usually happened quite frequently.
Glad to hear the engineers are aware of the problem!

 

[JP_SoulSurfer]

Hello, for more than a month now, ever since I updated to the final 10.11.4 my macbook completely freezes in Safari and other apps at random times, about once a week.
It usually happens when I click on a link, switch tabs, go back one page, etc. The cursor freezes, the screen freezes, the keyboard...it becomes absolutely unresponsive, even the trackpad loses it's force touch and you can't feel the feedback vibration, the only thing that is still responsive is the caps lock light.

It never recovers from the freeze on its own and the only way out is to force shutdown.
If you are able to recover from it after 30sec-1min, you are probably experiencing a different issue than the one we have in this thread so please post that issue here instead.

I don't have any extensions installed in Safari, and flash is disabled.

Update: Looks like this is not an isolated case, it's a WebKit or some sort of graphics driver bug, a lot of people report 10.11.4 freezing especially people with rMBP 13'' 2015.

Please take a moment and report this to http://www.apple.com/feedback/macosx.html and include this thread link so they can see this.

Also, if you are able, post a video when this happens next time to you. I am collecting them and I'll make a compilation once I get enough of them.

Update 2:
Safari Technology Preview Version 1 also freezes, which means even the next Safari 9.1.1 is not going to fix the issue if apple doesn't see this.
OS X 10.11.5 beta 1 also freezes.
I just had a freeze in Chrome, plus in Photoshop, therefore I'm joining everyone else who has "The freeze" in other apps.


Here is the moment in the log I believe the crash happened, pay attention to the first 3 lines:

Mar 25 18:53:01 Macbook com.apple.WebKit.WebContent[2172]: [18:53:01.241] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototypes/LegibleOutput/FigAgglomerator.c line 92
Mar 25 18:53:06 Macbook com.apple.WebKit.WebContent[2172]: <<<< VT-DS >>>> VTDecompressionSessionWaitForAsynchronousFrames: WARNING: waited 5 seconds for video decoder to complete asynchronous frames; maybe it is stuck or has a buggy path that does not complete a frame?
Mar 25 18:53:08 Macbook watchdogd[284]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
Mar 25 18:53:10 Macbook Safari[509]: tcp_connection_destination_handle_tls_close_notify 572 closing socket due to TLS CLOSE_NOTIFY alert
Mar 25 18:53:10 Macbook Safari[509]: tcp_connection_tls_session_error_callback_imp 576 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
Mar 25 18:53:16 Macbook spindump[2217]: Invalid connection: com.apple.coresymbolicationd
Mar 25 18:53:16 Macbook com.apple.WebKit.WebContent[2172]: <<<< VT-DS >>>> VTDecompressionSessionWaitForAsynchronousFrames: WARNING: waited 10 seconds for video decoder to complete asynchronous frames; maybe it is stuck or has a buggy path that does not complete a frame?
Mar 25 18:53:28 Macbook com.apple.usbmuxd[83]: _SendAttachNotification Device cc:20:e8:13:ef:0c@fe80::ce20:e8ff:fe13:ef0c._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.
Mar 25 18:53:41 Macbook CommCenter[242]: Telling CSI to go low power.
Mar 25 18:53:41 Macbook AirPlayUIAgent[570]: 2016-03-25 06:53:41.997718 PM [AirPlayUIAgent] BecomingInactive: NSWorkspaceWillSleepNotification
Mar 25 18:53:41 Macbook sharingd[297]: 18:53:41.999 : BTLE scanner Powered Off
Mar 25 18:53:42 --- last message repeated 1 time ---

I did notice that I was having a problem with Safari. Reinstalled the OS 10.11.X and it seemed to have resolved my issues (for now). I had noticed the Security tab had the "Warn when visiting a fraudulent website, greyed out. No matter what I did, even trying another user or restore, would not resolve this. Apple tech advised to "reinstall OS X" and this seems to have taken care of my Safari freezing issues (for now). Just sayin'.

 

[dmnc]

I did notice that I was having a problem with Safari. Reinstalled the OS 10.11.X and it seemed to have resolved my issues (for now). I had noticed the Security tab had the "Warn when visiting a fraudulent website, greyed out. No matter what I did, even trying another user or restore, would not resolve this. Apple tech advised to "reinstall OS X" and this seems to have taken care of my Safari freezing issues (for now). Just sayin'.

Your problem then was probably with Safari and not with the graphics in general, which is the problem people in this thread are experiencing. Which Mac model do you have? The freezing issue seems more common in Broadwell chip machines.

 

[JP_SoulSurfer]

Your problem then was probably with Safari and not with the graphics in general, which is the problem people in this thread are experiencing. Which Mac model do you have? The freezing issue seems more common in Broadwell chip machines.

Thanks gmnc. I am not sure of the CPU model on my MB Pro 13" I got it new in January of this year with an i7 3.1 ghz cpu.