Resolved Macbook Pro 2015 with OSX El Capitan 10.11.4 system wide freeze (Read the details)

[pulsar1]

Let me post here too.

I have been experiencing this since October. The problems started with a fresh install of El Capitan (10.11.0) on a rMBP 15 mid 2015.

- Flash, Java..none of these are installed.
- Occurs only after waking up from sleep.
- Default browser is Safari so it's the one freezing the system, always during watching stuff on Youtube.
- System freezes up to 10 secs and behaves normal for a short period. Then freezes again if I continue to use Safari or Chrome or iBooks...(I assume both are WebKit based)
- Firefox and most apps behave normal after a freeze if I quit the WebKit stuff.


This issue needs publicity otherwise Apple will continue to overlook this like the t.co problem. It took them 6 months to fix that stupid problem.

 

[dmnc]

What the hell is wrong with you guys?

For starters, let's agree on this:

1. It is Apple's fault;
2. Apple should be ashamed to let this happen;
3. Apple should also be ashamed to not have been able to fix this day 1.

But:

4. Why the hell don't you use another browser while an update doesn't come?

Are you people masochistic? Did you buy your Macs just to feel superior or something else? Do you like to complain just for the thrill of it? Just sell your damn machines an buy a PC or use another browser while a fix doesn't come.

Complaining like this problem that affects a very small subset of users is something of biblical proportions is hilarious. If you aren't using a different browser, it's not a serious problem at all. At this point it's just ammo for the usual suspects. "oh it happened again". No ****, sherlock.

The problem is not exclusive to Safari.

EDIT: Sorry, I just saw others have pointed out that.

 

[vmachiel]

Any word on the new beta? Does it still crash?

 

[vespafriend]

Same here. Macbook pro 13" early 2015. It seems all started after the update.

 

[slimnickyy]

Just another observation re flash. I too had since OS X 10.11.4 GM frequent Safari slow-downs, freezes and crashes. I did a test and disabled the flash plugin in Safari’s prefs and during a 2 day testing period I had no issues, i.e. Safari ran as issue. Incidentally I found I didn’t actually need Flash as my usual sites worked OK and a few sites apparently notice when Flash isn’t installed and have backup multimedia options in place never seen before (mainly using HTML5). So I removed fully Flash and have been Flash free for nearly 2 weeks. One site gives me the missing plugin notice for video, but I found user the developer menu in Safari changing the user agent to iPad immediately resolves this. It’s crazy.

Since then, Safari has been mostly completely normal, but there’s been 2 instances using 10.11.5b1 where when seeing video in Safari the entire OS freezes requiring a hard boot. There’s no Safari crash nor Kernal crash, just a system wide freeze up. Not great, so something is wrong and I’ve read Apple isn’t oblivious to this and are investigating, but aside from the 2 instances just mentioned normal Safari use has been normal without Flash.

I’m not saying this is how things should be and Safari should work fine with Flash, but as a temporary solution consider disabling the Flash plugin for Safari and see how it goes for a day or two.

 

[fisherking]

no crashes yet on 10.11.5pb1. i've only seen one crash (on 10.11.4, and not on those betas). but i think someone else here mentioned in on the .5 beta. will report back if it happens...

 

[dmnc]

Just another observation re flash. I too had since OS X 10.11.4 GM frequent Safari slow-downs, freezes and crashes. I did a test and disabled the flash plugin in Safari’s prefs and during a 2 day testing period I had no issues, i.e. Safari ran as issue. Incidentally I found I didn’t actually need Flash as my usual sites worked OK and a few sites apparently notice when Flash isn’t installed and have backup multimedia options in place never seen before (mainly using HTML5). So I removed fully Flash and have been Flash free for nearly 2 weeks. One site gives me the missing plugin notice for video, but I found user the developer menu in Safari changing the user agent to iPad immediately resolves this. It’s crazy. Anyhow, Safari has been completely normal, but there’s been a total of 2 instances now where when seeing video in Safari the entire OS freezes requiring a hard boot. There’s no Safari crash nor Kernal crash, just a system wide freeze up. Not great, so something is wrong and I’ve read Apple isn’t oblivious to this and are investigating, but aside from the 2 instances just mentioned normal Safari use has been normal without Flash.

I’m not saying this is how things should be and Safari should work fine with Flash, but as a temporary solution consider disabling the Flash plugin for Safari and see how it goes for a day or two.

I don't have Flash installed at all. Maybe it's related to changes in Metal for OS X?

 

[varwiz]

no crashes yet on 10.11.5pb1. i've only seen one crash (on 10.11.4, and not on those betas). but i think someone else here mentioned in on the .5 beta. will report back if it happens...

actually, mine froze several times on 10.11.5 beta which is why i installed 10.11.4 back. but it froze on 10.11.4 as well.

 

[fisherking]

actually, mine froze several times on 10.11.5 beta which is why i installed 10.11.4 back. but it froze on 10.11.4 as well.

ugh. at least, no reason for me to go back. plus...10.11.5 pb2 is coming, so will continue to move ahead..and see what happens...

 

[Dr. James]

Not great, so something is wrong and I’ve read Apple isn’t oblivious to this and are investigating, but aside from the 2 instances just mentioned normal Safari use has been normal without Flash.

If you have a source for this, then show us. As long as we know, Apple is ignoring this.

Also, this happens with tasks unrelated to Flash.

I made a video when this problem happened (again). Feel free to share it.

 

[Pedro Pinto]

I really hope they fix this.

 

[varwiz]

did anybody try out the new 10.11.5 beta 2?

 

[fisherking]

did anybody try out the new 10.11.5 beta 2?

am on it now. again, i've only had this crash once (in the 'final' 10.11.4), no problem in 10.11.5 pb1. i do use utube, safari, flash... so will keep an eye on things and post here if anything happens.

 

[raymond7]

So i see this topic has increased a lot. I also own a rmbp 13" 2015 512gb 8gb ram running osx 10.11.4 but never had a freezing issue. I upgraded from .3 to .4 without clean install. As a fairly new mac user( i own this mac since november) , is there a way i can help u guys??

 

[dmnc]

So i see this topic has increased a lot. I also own a rmbp 13" 2015 512gb 8gb ram running osx 10.11.4 but never had a freezing issue. I upgraded from .3 to .4 without clean install. As a fairly new mac user( i own this mac since november) , is there a way i can help u guys??

Report if you experience any freeze. In my case it only happened twice, but it's a disturbing issue because it's pretty random and has the potentiality to make you lose all your work.

 

[simon0923]

I have an early 2015 retina macbook pro running 10.11.4. I think i've been experiencing freezes since 10.11.3 though, but it was less frequent. I was getting one freeze a day on average on Safari with 10.11.4. Switched to chrome 3 days ago with flash turned off. Haven't had any freezes so far.

 

[Antonnn]

Hey guys, OP here, let me know if you have any suggestions for me to add to the list.
I added a poll at the top and I'm pretty happy that not only the rmbp 2015 are affected, that just proves it again that this is a software issue.

Just wanted to say thank you to Dr. James for doing the extra step for talking to apple support and posting a video. I'll post a video as well when it happens to me next time. We can maybe make a compilation of 10-20 macs freezing and post it on a couple websites that have bigger audiences than this forum (I won't list them here, not sure if it's allowed)

This is an issue that you can't easily reproduce, with me it only happens maybe twice a week, apple tech would have to play with it for a week to get a freeze, if you are able to get it to freeze every hour then it might be a very good idea to set up a genius bar appointment and run it there, assuming you have the new macbook it's probably still under warranty and therefore free of charge.

I also contacted macrumors staff to see if they think this is a worthy post for them to run on the front page but no reply so far.

Last thing, a couple days ago I had another freeze and it didn't happen in Safari, I was working in Photoshop so it is officially not only Safari related, therefore I'm going to edit the title of this thread accordingly.

 

[Dr. James]

Thanks, Antonnn. That would be great. I would say, as soon as your Mac freezes, just record a video and upload it to Youtube, and post it here.

And I found another video (not in English):

P.S. I hope your Macs don't freeze while watching these videos.

EDIT: It began as a joke, but my Mac actually froze when rewatching my video. So yeah, my Mac froze while watching a video about my Mac freezing.

 

[Grimsy]

I'm actually testing the 2nd beta of 10.11.5. No freezes for the moment. I'm not a dev, and i don't give a **** about erm of use for betas since Apple do not want (or can't maybe) fix this problem. We have to try eveything that can fix it, no matter of terme of use.
The main problem are some fanboys on their officiel discussions board saying "there is no problem, because i do not have any problem", and having the same argue than Apple usually does : "You, users, are doing something wrong, because there cant be any problems on our products. Just learn how to use it properly"
Apple will deny everything with that kind of guys defending their beloved Apple saying not macs are concerned.

Most of them are thinking it's about flash. Even when we said we do not have flash installed ...

Looks like a driver issue, maybe graphic, and because Apple do not code any third party component driver, they'll have to wait for Intel (or another company) for a fix. So it can take a while.
[doublepost=1461313599][/doublepost]Note :

If there is in here some European users pissed of this issue, we got a 2 years warranty of conformity http://www.europe-consommateurs.eu/...RT-_GUARANTEE/tableau_EN_Legal_commercial.pdf if the product can't be used the way it should be. You can ask for a refund of your Mac if there is an unfixable problem (like this one), and when the company totally ignore it.

If Apple wants to play with their customers, they'll have a hard time.

 

[Robalb]

Just to add that I get safari freezing especially when hitting a href. safari 9.1 os 10.11.4 iMac 21.5 late 2012. Whole machine freezes and have to reboot.

 

[MrNomNoms]

I'm actually testing the 2nd beta of 10.11.5. No freezes for the moment. I'm not a dev, and i don't give a **** about erm of use for betas since Apple do not want (or can't maybe) fix this problem. We have to try eveything that can fix it, no matter of terme of use.
The main problem are some fanboys on their officiel discussions board saying "there is no problem, because i do not have any problem", and having the same argue than Apple usually does : "You, users, are doing something wrong, because there cant be any problems on our products. Just learn how to use it properly"
Apple will deny everything with that kind of guys defending their beloved Apple saying not macs are concerned.

Most of them are thinking it's about flash. Even when we said we do not have flash installed ...

Looks like a driver issue, maybe graphic, and because Apple do not code any third party component driver, they'll have to wait for Intel (or another company) for a fix. So it can take a while.
[doublepost=1461313599][/doublepost]Note :

If there is in here some European users pissed of this issue, we got a 2 years warranty of conformity http://www.europe-consommateurs.eu/...RT-_GUARANTEE/tableau_EN_Legal_commercial.pdf if the product can't be used the way it should be. You can ask for a refund of your Mac if there is an unfixable problem (like this one), and when the company totally ignore it.

If Apple wants to play with their customers, they'll have a hard time.

What are the version numbers for the Intel GPU drivers?

 

[vmachiel]

What are the version numbers for the Intel GPU drivers?

How do you find this?

 

[MrNomNoms]

How do you find this?

Do you have 10.11.5 beta 2 running? if so then you can find it through the:

About this Mac -> System Report -> Extensions

AppleIntelBDWGraphics
AppleIntelBDWGraphicsFramebuffer

 

[vmachiel]

Do you have 10.11.5 beta 2 running? if so then you can find it through the:

About this Mac -> System Report -> Extensions

AppleIntelBDWGraphics
AppleIntelBDWGraphicsFramebuffer

No I haven't sorry!

 

[slosailor]

My MBAir just froze on beta 2

AppleIntelIBDWGraphicsFramebuffer has not been changed - 10.14.64
AppleIntelBDWGraphics has not been changed - 10.14.64