MacBook Pro LCD Broke (Not my fault)

[Subscribe@StarTech]

LOL you guys are jokes. But I called apple again today and they said it would cost 109$ to fix it. I don't know if the lady made a mistake or not in giving me the right price but if it's 109$ it seems kinds reasonable compared to the 600$ they told me when I first went to the store. I'll see how it goes tomorrow and tell you guys if they fix it or not. But anyways thanks for the quick feedback!
[doublepost=1497318418][/doublepost]

That looks like it's had some force impacted upon it to do that. Your description was kind of hard to read, are you saying it just spontaneously appeared, or you opened it and it appeared, or you left it and it was there, or what?

If something was under the display when it was closed then it'd have to have been closed quite forcefully to do that. Otherwise my bet is it looks like it's been shot with a BB, or at least something of similar size has impacted it. Either way there's nothing about the manufacturing process that would cause it so Apple is not to blame here (And proving otherwise would require specialist forensic investigation...). I'm not calling you a liar or anything, but trying to blame Apple will not get you anywhere but upset and angry.

I'm just as curious as to what caused this as I'm sure you are. If you're genuinely positive that you haven't closed the lid on something like the power cable, then have a look around the room. It could be something fairly innocuous such as a screw been thrown at it from a fan. But again it looks like a fairly forceful impact such as a BB gun.

Also as a point, you could have applied weight to the closed lid which would result in damage similar to that without there being any visible marks on the actual lid. Such as someone sitting on it.

Of course the username, the fact you registered yesterday, and had nicely prepared images also lead me to think other possibilities...

It was there when I opened the laptop. I don't know what could've caused it. Looks like it's just my bad time...
[doublepost=1497318506][/doublepost]

First of all...your laptop is filthy and dusty.

Secondly, something impacted that screen. There is CLEARLY an impact zone with radiating breaks around it.

This didn't happen all by itself. Let's be logical. Whether or not you "know" how it happened is not relevant. It's not Apple's problem as it's certainly not their fault.

Get it fixed and move on.

R.

The laptop is clean it's just the flash kinda makes the dust appear but to the naked eye it looks brand new.

 

[iMacC2D]

Removed.

 

[Subscribe@StarTech]

I wasn't disagreeing with you. AppleCare has covered damage in the past, and I've seen it done several times, but I've agreed that there are many, many circumstances where they shouldn't have. Hell, I've declined a machine with visible water staining behind the LCD and corrosion on the Logic Board for water damage, only to have that decision reversed and the machine covered at Apple's request. I haven't a clue what justification was used for that one.

What I mean is AppleCare representatives, at least in some regions, seem to handle these issues on a case by case basis at times and approve repairs that should be clearly be declined as out of warranty, while declining others that perhaps should be covered.

Yeah I know. Sometimes Apple Care can surprise you which is why I bought it with this laptop. Thanks for the help anyways.
[doublepost=1497320675][/doublepost]

That looks like it's had some force impacted upon it to do that. Your description was kind of hard to read, are you saying it just spontaneously appeared, or you opened it and it appeared, or you left it and it was there, or what?

If something was under the display when it was closed then it'd have to have been closed quite forcefully to do that. Otherwise my bet is it looks like it's been shot with a BB, or at least something of similar size has impacted it. Either way there's nothing about the manufacturing process that would cause it so Apple is not to blame here (And proving otherwise would require specialist forensic investigation...). I'm not calling you a liar or anything, but trying to blame Apple will not get you anywhere but upset and angry.

I'm just as curious as to what caused this as I'm sure you are. If you're genuinely positive that you haven't closed the lid on something like the power cable, then have a look around the room. It could be something fairly innocuous such as a screw been thrown at it from a fan. But again it looks like a fairly forceful impact such as a BB gun.

Also as a point, you could have applied weight to the closed lid which would result in damage similar to that without there being any visible marks on the actual lid. Such as someone sitting on it.

Of course the username, the fact you registered yesterday, and had nicely prepared images also lead me to think other possibilities...

P.S. I don't have a youtube channel just wanted to find a quick name with Star Tech in it.

 

[ZapNZs]

I'm sorry this happened and it sucks when it does.

None of us can tell you why this happened, and we may never know. Could it be a combination of a defect in the glass combined with some foreign particle causing it to give way? I'm sure it is possible, but it would be extremely unusual, especially considering the way it cracked (I've seen one instance of an improperly sized/fitted screen, but the way it cracked was completely from one side to the other, spanning the whole length of the screen, and it did NOT have any obvious single point of failure/impact showing.)

I've never come across this issue myself where it cracked like this randomly - working for an Authorized Service Provider, we would have to check this in under AD paid repair without special approval otherwise. If someone checked this in under a standard warranty repair on a plan without AD coverage, they could be in big trouble. At the same time, I understand that money is tight as a student, this machine is nearly new, and that you did not do anything willingly to cause this, so I certainly want to help you all that I can. After all, I work this job as a part time thing mainly to interact with other Apple people, so my goal isn't to come off as a jerk, but I also have to follow procedure.

$109 seems like an extremely reasonable price. Apple is heavily subsidizing the cost of replacement (and, if you do not have the premium AppleCare, they are giving you the AppleCare AD pricing, which IIRC is $100 for screen damage replacement, least here in the States.) While $109 isn't as good as $0, in my humble opinion, it is a fair offer.

 

[Merkava_4]

Fragile and very expensive are never a good combination; that's what you're getting with a MacBook Pro.

And then you have one of the richest corporations in human history that are too cheap to replace a display.

 

[William Payne]

Silly question but with my house and contents insurance here in New Zealand, accidental damage can be covered. Do you guys not have that with insurance over there?

 

[Newtons Apple]

I do not see how they could exchange the display for $109.

 

[willmtaylor]

I do not see how they could exchange the display for $109.

Only 2 options (IMO):

1. As a courtesy replacement from a sympathetic CSR.
2. This was a mistaken CSR and Apple will back pedal.

 

[ZapNZs]

I do not see how they could exchange the display for $109.

IIRC AppleCare now includes AD protection and two screen incidents, which in the States is $100 an incident.

 

[IllIllIll]

Fragile and very expensive are never a good combination; that's what you're getting with a MacBook Pro.

And then you have one of the richest corporations in human history that are too cheap to replace a display.

If they chose to arbitrarily replace every broken display for free regardless of fault or cause, they wouldn't be "one of the richest corporations in human history" anymore. That's what warranties are for, they protect the manufacturer just as much as they protect the consumer.

 

[ZapNZs]

Silly question but with my house and contents insurance here in New Zealand, accidental damage can be covered. Do you guys not have that with insurance over there?

I am willing to bet that, historically, NZ has had stronger consumer protection laws than we have here in the US. With that said, IIRC AD inclusion just recently began with the AC on Macs here Stateside, but with a set deductible depending upon the damage.

 

[Newtons Apple]

If they chose to arbitrarily replace every broken display for free regardless of fault or cause, they wouldn't be "one of the richest corporations in human history" anymore. That's what warranties are for, they protect the manufacturer just as much as they protect the consumer.

Agreed. People seem to, on one hand, hate Apple because they are so rich and love them when they ARE generous. Apple is about as good as it gets when it comes to service but they can't just give the farm away.

 

[Fishrrman]

That kind of damage didn't "happen by itself".
SOMEthing caused it.

If Apple is offering to repair that for $109, my advice is to JUMP ON IT and say no more.
And be happy that it's only costing you that much.

 

[IllIllIll]

Agreed. People seem to, on one hand, hate Apple because they are so rich and love them when they ARE generous. Apple is about as good as it gets when it comes to service but they can't just give the farm away.

And as an AAPL stockholder, I'm glad they don't.

I don't understand the attitude that some people have that having a lot of money automatically makes you bad/unethical/immoral.

 

[seeforyourself]

Even though I'd be furious if I had to pay when I had a similar incident, $109 isn't bad at all. I'm actually surprised they charge that little to repair! That''s a lot of less than $130 to fix my iphone SE display!

 

[Newtons Apple]

And as an AAPL stockholder, I'm glad they don't.

I don't understand the attitude that some people have that having a lot of money automatically makes you bad/unethical/immoral.

Also a stock holder and agree.

 

[willmtaylor]

Even though I'd be furious if I had to pay when I had a similar incident, $109 isn't bad at all. I'm actually surprised they charge that little to repair! That''s a lot of less than $130 to fix my iphone SE display!

That's WITH AppleCare+.

 

[mac_in_tosh]

Come on, let's be honest. Here on earth, we, humans, know that glass breaking cannot happen by itself..

It certainly can: https://en.wikipedia.org/wiki/Spontaneous_glass_breakage

 

[New_Mac_Smell]

It certainly can: https://en.wikipedia.org/wiki/Spontaneous_glass_breakage

Whilst Wikipedia should always be taken at face value, it's especially useful when they provide a large disclaimer at the top of the article.

 

[Newtons Apple]

It certainly can: https://en.wikipedia.org/wiki/Spontaneous_glass_breakage

I agree that glass can sometimes just break. BUT, in this case it looks like pressure from an object caused it to break. If the OP can convince Apple differently they will do for free but I am doubting that will happen.

 

[willmtaylor]

I agree that glass can sometimes just break. BUT, in this case it looks like pressure from an object caused it to break. If the OP can convince Apple differently they will do for free but I am doubting that will happen.

There's POSSIBILITY and PROBABILITY.

Apple repair (as well as any other insurance-type program) makes evaluations, yes on the customer's testimony, but much moreso on probability and evidence of the cause.

The probability that the glass spontaneously broke is much MUCH smaller than the probability of the customer lying about it.

 

[mac_in_tosh]

View attachment 703824

Whilst Wikipedia should always be taken at face value, it's especially useful when they provide a large disclaimer at the top of the article.

Of course, but the article seems sound and I can attest to this from personal experience - years ago we received some glass samples for testing in our lab (no heating or cooling involved). We put them aside when done only to find the next day that some had shattered.

 

[New_Mac_Smell]

There's POSSIBILITY and PROBABILITY.

Apple repair (as well as any other insurance-type program) makes evaluations, yes on the customer's testimony, but much moreso on probability and evidence of the cause.

The probability that the glass spontaneously broke is much MUCH smaller than the probability of the customer lying about it.

Spontaneously or not, there is always a cause. There is no such thing as a piece of glass locked in a stabilised environment breaking without any external forces acting upon it. Usually it is an impact, on larger panes it could be temperature, shockwaves, or vibration. Manufacturing defects are unlikely given the nature of glass, in that a defect would be blindingly obvious. If glass just randomly broke, given the amount of glass in the world, I think we'd be more aware of the problem with the material.

 

[willmtaylor]

Spontaneously or not, there is always a cause. There is no such thing as a piece of glass locked in a stabilised environment breaking without any external forces acting upon it. Usually it is an impact, on larger panes it could be temperature, shockwaves, or vibration. Manufacturing defects are unlikely given the nature of glass, in that a defect would be blindingly obvious. If glass just randomly broke, given the amount of glass in the world, I think we'd be more aware of the problem with the material.

I don't disagree.

 

[New_Mac_Smell]

Of course, but the article seems sound and I can attest to this from personal experience - years ago we received some glass samples for testing in our lab (no heating or cooling involved). We put them aside when done only to find the next day that some had shattered.

That is not a sound article, if you work in a lab I'd hope you'd have some scientific knowledge and could be able to see that.

For a start "Spontaneous glass breakage is a phenomenon by which toughened glass (or tempered) may spontaneously break without any apparent reason" then "The most common causes are". It contradicts it's opening statement within itself, which is quite a skill! It then primarily states stress as the reason for most the breakages, which has for hundreds of years been a known issue. If you over stress glass, it will shatter (Physical, impact, temperature, vibration, etc. All counts as increased external stresses which the product must be designed to handle given its intended use). Lastly it is not clear what kind of glass the article is referring to, but given the references to tempered glass and wind, I would assume it's talking about large scale skyscraper panels. And again it is tempered, which by its nature is designed to shatter, with the weakest points being in the corners. A glass pane when struck will produce an immediate impact area with radiating tears across the material. Tempered glass will be more susceptible to temperature changes than a single pane, but when a pane cracks it will do so along these weak points: usually towards the corners eventually resulting in a whole split.