Major Retailers that Support NFC Payments

[echopulse]

You are still getting your numbers flipped.

Quote from report

▪ In total, there were 562 survey terminations, resulting in over 82% of respondents having used a smartphone or smartwatch to make a contactless payment.

I cannot find anywhere in the survey that says how many people had not used contactless payments at all. The 562 people, or 18% who were eliminated most likely had included people who used cash, a regular swipe or chip card, or contactless card to make payments, but we don't know what percent belongs to each group. It's not specified.

 

[AZhappyjack]

Scratch Red Lobster off the list. Was just there and they said they pulled the plug on the Ziosk devices. No option for contactless payments tonight.

 

[lartola]

Scratch Red Lobster off the list. Was just there and they said they pulled the plug on the Ziosk devices. No option for contactless payments tonight.

So they went back to taking away people’s cards…welcome back to 1999. Next time see if you can walk with the waiter to wherever they process the payments. Chances are that if they have a chip reader it might also have contactless enabled. That’s the only way to pay with mobile wallets at many restaurants in the US since they simply won’t support payment at the tables (at least that’s what several people in these forums have said they do in light of the lack of payment at the table).

 

[tmiw]

So they went back to taking away people’s cards…welcome back to 1999. Next time see if you can walk with the waiter to wherever they process the payments. Chances are that if they have a chip reader it might also have contactless enabled. That’s the only way to pay with mobile wallets at many restaurants in the US since they simply won’t support payment at the tables (at least that’s what several people in these forums have said they do in light of the lack of payment at the table).

They definitely run the chip. Unfortunately, whether they take contactless or not might not matter soon: Dozens of Red Lobster locations close abruptly: List of latest closures

 

[AZhappyjack]

So they went back to taking away people’s cards…welcome back to 1999. Next time see if you can walk with the waiter to wherever they process the payments. Chances are that if they have a chip reader it might also have contactless enabled. That’s the only way to pay with mobile wallets at many restaurants in the US since they simply won’t support payment at the tables (at least that’s what several people in these forums have said they do in light of the lack of payment at the table).

Even though she ran my card at the waitress station in the middle of the dining room, she refused to let me accompany her and my card. I was already annoyed, as the dining experience was less than I expected. Prices were higher, portions were smaller and the waitress seemed a bit bothered by our standard requests - cup of ice, refilling our drinks and more biscuits. Generally not a good experience.

 

[lartola]

Even though she ran my card at the waitress station in the middle of the dining room, she refused to let me accompany her and my card. I was already annoyed, as the dining experience was less than I expected. Prices were higher, portions were smaller and the waitress seemed a bit bothered by our standard requests - cup of ice, refilling our drinks and more biscuits. Generally not a good experience.

Yeah if you pull out a card they won’t see the reason to let you come to the station. If you tell them you’re using your phone (or watch) they might not have much of a choice. In any case it looks like that restaurant might not be around for much longer.

 

[bousozoku]

Personally I go by Visa's numbers. For example, here's what they wrote in their Q4 2023 earnings call. (In short, contactless is ~40% of card transactions in the US.)

40% for Visa. Are Mastercard, Discover, and American Express still used? Of course they are. Around here, I even see JCB accepted.

As someone currently working in retail, I can say that I've seen quite a few people asking for Apple Pay, a few asking for Google Pay, and a number of people asking for the key to the restroom.

Many of the card readers in this area were replaced due to the threat of skimmers. Tap to Pay is working fairly well, especially for cards where the chip is not coated well and may not connect properly.

The elderly should have better luck with Tap to Pay, especially when their glasses aren't in use. Finding the card slot and inserting with the chip first doesn't work as well as one might hope.

 

[garyjones027]

So they went back to taking away people’s cards…welcome back to 1999. Next time see if you can walk with the waiter to wherever they process the payments. Chances are that if they have a chip reader it might also have contactless enabled. That’s the only way to pay with mobile wallets at many restaurants in the US since they simply won’t support payment at the tables (at least that’s what several people in these forums have said they do in light of the lack of payment at the table).

90% of USA sit down restaurants of USA that accept contactless payments and Apple Pay do not have payment in the table. This means that you will be required to follow the waiter to the card reader to finish your payment if you choose to do Apple Pay and other mobile payments. I think that this system will exist in USA in sit down restaurants that accept contactless payments and Apple Pay for many years in the future.

It is that pay in the table will not be common in the USA to sit down restaurants that accept contactless payments and Apple Pay in the future.

 

[lartola]

90% of USA sit down restaurants of USA that accept contactless payments and Apple Pay do not have payment in the table. This means that you will be required to follow the waiter to the card reader to finish your payment if you choose to do Apple Pay and other mobile payments. I think that this system will exist in USA in sit down restaurants that accept contactless payments and Apple Pay for many years in the future.

It is that pay in the table will not be common in the USA to sit down restaurants that accept contactless payments and Apple Pay in the future.

I know, because they prioritize POS integration over security. And that system might still work for contactless with physical cards since the staff could tap the card instead of inserting it (and they actually do it sometimes), but unfortunately it will continue to make the use mobile payments too difficult to be an option at restaurants on a regular basis for most people. In other words, this means basically not using apple pay or equivalent at restaurants in the US for most people for many years in the future.

 

[echopulse]

Yeah if you pull out a card they won’t see the reason to let you come to the station. If you tell them you’re using your phone (or watch) they might not have much of a choice. In any case it looks like that restaurant might not be around for much longer.

They are closing about 15% of their locations. They will still have over 500 locations left. I don't think they will go out of business anytime soon. They are very popular.

 

[mlody]

Costco.com added ApplePay support on their website and also thru the app.

 

[echopulse]

Apple pay didn't work at Johnny Rockets in San Antonio this past week.

 

[garyjones027]

HEB of Texas is doing a test to tap to pay, Apple Pay, Google Pay, and Samsung Pay in one Central Market in Dallas, Texas.

www.9to5mac.com/2024/07/31/h-e-b-begins-testing-apple-pay-support-with-new-pilot-program/

 

[lartola]

HEB of Texas is doing a test to tap to pay, Apple Pay, Google Pay, and Samsung Pay in one Central Market in Dallas, Texas.

www.9to5mac.com/2024/07/31/h-e-b-begins-testing-apple-pay-support-with-new-pilot-program/

Here’s to hoping they roll it out soon. It’s unbelievable that their stores in Mexico already enabled it last year and the Texas ones are still holding out.

 

[amajum0073]

Here’s to hoping they roll it out soon. It’s unbelievable that their stores in Mexico already enabled it last year and the Texas ones are still holding out.

HEB supermarkets of Texas not doing tap to pay and Apple Pay are one of the top 3 complaints to customer service.

 

[dontwalkhand]

HEB supermarkets of Texas not doing tap to pay and Apple Pay are one of the top 3 complaints to customer service.

And it's not like they use some non-standard setup. They had to actually go into the terminal configuration and DISABLE Tap to Pay. There is no reason to disable it. Heck, Walmart disabled it but they gave a much better reason and at least provided some sort of alternative. Can't say the same for HEB or Home Depot.

 

[AZhappyjack]

And it's not like they use some non-standard setup. They had to actually go into the terminal configuration and DISABLE Tap to Pay. There is no reason to disable it. Heck, Walmart disabled it but they gave a much better reason and at least provided some sort of alternative. Can't say the same for HEB or Home Depot.

The last time I was in Home Depot, I asked the cashier why they didn't do contactless payment and she said that Home Depot "cares more about their customers safety and security than they do some fad convenience". I started to engage, but decided that I'd be wasting my breath. So I just shook my head and walked away, vowing to not shop there any more. That was about 10 months ago and I've not been back.

 

[garyjones027]

The last time I was in Home Depot, I asked the cashier why they didn't do contactless payment and she said that Home Depot "cares more about their customers safety and security than they do some fad convenience". I started to engage, but decided that I'd be wasting my breath. So I just shook my head and walked away, vowing to not shop there any more. That was about 10 months ago and I've not been back.

Not accepting tap to pay and Apple Pay are also top complaints to Home Depot stores of USA to customer service.

I read a lot of social media comments on how some Americans in USA stopped going to Home Depot stores and go to Lowe’s stores because they do have tap to pay and Apple Pay.

 

[AZhappyjack]

Not accepting tap to pay and Apple Pay are also top complaints to Home Depot stores of USA to customer service.

I read a lot of social media comments on how some Americans in USA stopped going to Home Depot stores and go to Lowe’s stores because they now have tap to pay and Apple Pay.

I was close to speechless at the cashier's contention that disabling tap to pay (including Apple Pay) was somehow more secure for their customers... there's so much ignorance in the world.

With that said, I do a lot of shopping at my local Ace hardware - small business, Apple Pay, and competitive prices with both Lowes and HD... the only issue is that Ace doesn't carry lumber for home projects. But I have avoided HomeDepot ever since.

 

[garyjones027]

I was. close to speechless at the cashiers contention that disabling tap to pay (including Apple Pay) was somehow more secure for their customers... there's so much ignorance in the world.

With that said, I do a lot of shopping at my local Ace hardware - small business, Apple Pay, and competitive prices with both Lowes and HD... the only issue is that Ace doesn't carry lumber for home projects. But I have avoided HomeDepot ever since.

It looks like some management teams of Home Depot stores of USA are teaching their cashiers the wrong facts.

 

[erihp]

It looks like some management teams of Home Depot stores of USA are teaching their cashiers the wrong facts.

this.

the cashiers are just parroting what theyve been told to say.

as far as choosing to boycott over tap/applr pay... that seems a little extreme.

it's good to be educated when you dont have other forms of payment with you, obviously you would need to select a store w contactless payments. but to vow to never go back because you had to slide the chip in... ? oookay.

kinda seems the inverse of the cashiers spouting nonsense to save face. instead cutting off your nose to spite your face by refusing to go there

 

[garyjones027]

this.

the cashiers are just parroting what theyve been told to say.

as far as choosing to boycott over tap/applr pay... that seems a little extreme.

it's good to be educated when you dont have other forms of payment with you, obviously you would need to select a store w contactless payments. but to vow to never go back because you had to slide the chip in... ? oookay.

kinda seems the inverse of the cashiers spouting nonsense to save face. instead cutting off your nose to spite your face by refusing to go there

Boycotts help in this competitive market environment in USA.

When one store does not offer one thing and the other does, that gives the other store an advantage over the other in this competition. Then, the first store will look why this is and evaluate based on customer complaints. Later, the first store offers the one thing that started the advantage by the second store.

 

[lartola]

Not accepting tap to pay and Apple Pay are also top complaints to Home Depot stores of USA to customer service.

I read a lot of social media comments on how some Americans in USA stopped going to Home Depot stores and go to Lowe’s stores because they do have tap to pay and Apple Pay.

But if it’s the top complaint then why the heck aren’t they listening? clearly they’re not losing enough customers due to the lack of contactless. And they’ll never be enough. Clearly for americans (and also for people in Mexico, where home depot and walmart also lack contactless) contactless acceptance still isn’t a decisive factor. The overwhelming majority of the people couldn’t care less about it.

 

[lartola]

I was close to speechless at the cashier's contention that disabling tap to pay (including Apple Pay) was somehow more secure for their customers... there's so much ignorance in the world.

With that said, I do a lot of shopping at my local Ace hardware - small business, Apple Pay, and competitive prices with both Lowes and HD... the only issue is that Ace doesn't carry lumber for home projects. But I have avoided HomeDepot ever since.

It is baffling. Here in Mexico I’ve heard of people being told that if contactless is used then the money might not get to the merchant’s account or even that contactless is illegal. Not by Home Depot cashiers (HD Mexico cashiers just say they don’t not why it’s disabled), but certainly by cashiers at other places such as small mom&pop stores and restaurants.

 

[lartola]

as far as choosing to boycott over tap/apple pay... that seems a little extreme.

it's good to be educated when you dont have other forms of payment with you, obviously you would need to select a store w contactless payments. but to vow to never go back because you had to slide the chip in... ? oookay.

kinda seems the inverse of the cashiers spouting nonsense to save face. instead cutting off your nose to spite your face by refusing to go there

I’ve come to realize it doesn’t do any good. The phrase ‘vote with your wallet’, repeated thousands of times in these and other forums simply doesn’t hold true. Those merchants couldn’t care less about that, and most people couldn’t care less about the lack of contactless, so those stores will always have more than enough customers. Unless there is a mandate by the card networks or the authorities, those staunch holdouts such as HEB, Walmart or Home Depot will never, ever allow contactless payments. They’ll die before they allow it.