MBP 13 2020 won't recognize USB devices from CalDigitTS3+ dock after sleeping and connecting to the dock, and after unplugging the dock it crashes

[gahabana]

To my surprise this seems to fix it. It's been only 4 months and maybe Apple managed to fix it's Macos
Ive done 5 times ... boot ... connect to Caldigit dock ... monitor, usb devices working ... put to sleep ... wait ... disconnect ... wait ... connect, wake up and all seems not to crash.
Need to do this for little longer but in the past it used to crash it almost prompty.
Without apple mentioning it, they might've fixed it

Keep in mind (those beta testers of Big Sur) about month ago i reset T2 so i have Bridge OS firmware as I think it should be for all/majority of users. So 19H15 seems to be fixing it for me.

As suspected. NO change. I did NOT manage to crash it within the 30 minutes but all USB devices do disappear and it is likely to crash (or not work with e.g. my audio interface and/or usb drive).

 

[Broko Fankone]

This is sounding very promising! I'm crossing my fingers for the best! I just updated, still haven't had the chance to test this with a long period of sleep. Thanks for sharing!

EDIT: I just saw reports from the apple forums that the crash still happens after the update. Lame.

 

[Broko Fankone]

Actually, I left my mac sleeping overnight and today I re-plugged the dock. No crash. Going to have to keep testing. Maybe it's fixed for some, but not other machines? Hard to say. I would have expected a crash today but I didn't get one. My USB devices are also all functional. This is after 6-7 hours of sleep. Re-plugged it again one more time to switch the port and also no problems. Going to update again if I do get a crash.

 

[brosenz]

Actually, I left my mac sleeping overnight and today I re-plugged the dock. No crash. Going to have to keep testing. Maybe it's fixed for some, but not other machines? Hard to say. I would have expected a crash today but I didn't get one. My USB devices are also all functional. This is after 6-7 hours of sleep. Re-plugged it again one more time to switch the port and also no problems. Going to update again if I do get a crash.

Keep us posted

 

[Broko Fankone]

So far I did 3 tests:

• Unplugged dock, slept the mac and went to sleep myself. In the morning (6-7 hours later) I woke up the mac and plugged the dock - everything worked fine
• Unplugged dock and slept the mac and went for a shower, so maybe 10-15 mins of sleep. Re-plugging worked fine
• Unplugged dock and slept the mac, then went out for 20-25 mins, came back and woke the mac - re-plugging worked fine

I would expect the USB devices to not work after 6-7 hours of sleep, and then a crash when unplugging. This didn't happen in any of the cases.

Don't want to get any false hopes up, yet the results are looking good for for my machine at the moment, which is this one:

There is no way to say if the fix is solid yet. Maybe I just got lucky, or maybe they improved it but did not fix it correctly. Otherwise, I cannot explain why other people claim they got instant crashes on this patch and saw no difference.

 

[Broko Fankone]

UPDATE: After another night of extended sleep (~8-9 hours) USB devices were not functional.

I can confirm there are no fixes in this update.

 

[gahabana]

UPDATE: After another night of extended sleep (~8-9 hours) USB devices were not functional.

I can confirm there are no fixes in this update.

Agreed. I manage not to have laptop crash but usb devices do disappear. Only reboot helps.
It’s been only 4 months since 10.15.6 screwed it up ?

 

[Broko Fankone]

I didn't even try to crash it, since usually when USB dies then it always crashes when unplugging. Even without a crash, this is not a fix - everything must be functional, I expect nothing less.

It's starting to look like we might have to wait for BigSur to get a fix, which is just horrible since I am not sure if I want to update to that OS until they make it truly stable. I'm sure a plethora of issues will arise once it goes public, given how Apple cannot fix elementary bugs for half an year on their brand new models, and also manage to create new bugs too (this crash).

 

[Raikal]

I don't think you need to be afraid of Big Sur's stability if this experience here is your base level. Still not a single crash or disconnected usb devices since Beta 10 (on 11.0.1 RC right now)

 

[gahabana]

thanks @Raikal,
there are always many applications that do have problems and it takes months for major Macos release to work well with many of them. So though I am pleased and happy for you and am looking forward to moving to Big Sur within next 6-12 months but I already know which apps (HCL/IBM Notes, drivers for RME AudioInterface, Genelec GLM app etc) will have SOME (mild or serious) problems ... and if Apple had indeed true focus on "Customer Experience" what they had fixed in BigSur recently should've been fixed in Catalina months ago !
Though on a bright side - and that is where you may be right - if it took more then 4 months and we still have problems with Catalina ... maybe its more "fun" to have other problems on BigSur but not macbook losing usb devices or worse crashing as it does on Catalina

Thank you !

 

[brosenz]

I don't think you need to be afraid of Big Sur's stability if this experience here is your base level. Still not a single crash or disconnected usb devices since Beta 10 (on 11.0.1 RC right now)

Same experience here, BS is super stable in general

 

[Broko Fankone]

I'm afraid for programs like Ableton and all the plugins, etc. People are STILL recovering from the Catalina update and all the projects it broke and destroyed. Why should I expect anything different from Big Sur? Apple have shown no regard for artists - which is a far cry from the past, where they were THE choice for media production. Today, you just have to pray that most of your tools will keep functioning.

If it was up to me, I would move back to Mojave's last update and remain there forever on this 2020 MBP. It also still has 32 bit support on that OS. But that's not even possible since there is no Mojave for 2020 macs.

As for general stability... that's nothing. I can get that baseline on a free Linux. What about every single tool that works now, though? That's yet to be seen.

 

[brosenz]

I'm afraid for programs like Ableton and all the plugins, etc. People are STILL recovering from the Catalina update and all the projects it broke and destroyed. Why should I expect anything different from Big Sur? Apple have shown no regard for artists - which is a far cry from the past, where they were THE choice for media production. Today, you just have to pray that most of your tools will keep functioning.

If it was up to me, I would move back to Mojave's last update and remain there forever on this 2020 MBP. It also still has 32 bit support on that OS. But that's not even possible since there is no Mojave for 2020 macs.

As for general stability... that's nothing. I can get that baseline on a free Linux. What about every single tool that works now, though? That's yet to be seen.

Understood and make sense, I mostly used Office tools, nothing specific like the apps you mention.

 

[Broko Fankone]

In that general sense everyone will be fine, I think. It's always compatibility that gets hit with various tools, especially older software that is still in use by various professionals. Some of these tools are obscure, I can agree with that, but often they are used by people who've been using Macs for decades, they just aren't a majority. The plan is still to observe BS and look out for threads in specific forums. Maybe it'll be fine, I just can't bet on that before it's released and tested more broadly.

By the way, I still feel this problem should be fixed on Catalina, not just Big Sur. I'm getting the sense that Apple thinks it's all good if they release it for Big Sure only and have the whole world upgrade without thinking about it for a second.

 

[brosenz]

In that general sense everyone will be fine, I think. It's always compatibility that gets hit with various tools, especially older software that is still in use by various professionals. Some of these tools are obscure, I can agree with that, but often they are used by people who've been using Macs for decades, they just aren't a majority. The plan is still to observe BS and look out for threads in specific forums. Maybe it'll be fine, I just can't bet on that before it's released and tested more broadly.

By the way, I still feel this problem should be fixed on Catalina, not just Big Sur. I'm getting the sense that Apple thinks it's all good if they release it for Big Sure only and have the whole world upgrade without thinking about it for a second.

I 100% agree, Apple has to fix it in Catalina, it is still the current OS for many millions of users.

 

[SilverNL]

I though i was the one going crazy. But then i found this topic .

Have a calldigit mini dock here, and a 2 weeks old Macbook Pro 13". With 2x 4K monitors. They are going black al the time, USB keyboard not working after sleep, and yes it's all crashing when disconnecting the hub.

Are there any hubs that seem to work? I'm doubting to send my macbook + hub back to Apple and request my money back. My old 2013 macbook is working better...!

Also reading about Big Sur here, is there any release date? Or can i get the alpha/beta somewhere? Maybe that's my last try before sending it back.

 

[brosenz]

I though i was the one going crazy. But then i found this topic .

Have a calldigit mini dock here, and a 2 weeks old Macbook Pro 13". With 2x 4K monitors. They are going black al the time, USB keyboard not working after sleep, and yes it's all crashing when disconnecting the hub.

Are there any hubs that seem to work? I'm doubting to send my macbook + hub back to Apple and request my money back. My old 2013 macbook is working better...!

Also reading about Big Sur here, is there any release date? Or can i get the alpha/beta somewhere? Maybe that's my last try before sending it back.

The problem is not with the dock (hubs), it is with the Thunderbolt 3 ports in the MacBook Pro, where you connect the Hubs. Big Sur Release Candidate is available for the public consumption as of last week, you can register at:

Apple Beta

beta.apple.com

Very likely the official release of Big Sur will be this week. I can confirm that the problem is gone after I started using it. I hope this information helps.

 

[SilverNL]

Thanks @brosenz ! Installing Big Sur Beta right now, will report if that helps.

 

[brosenz]

Thanks @brosenz ! Installing Big Sur Beta right now, will report if that helps.

Keep us posted, confirm the version and build of BS as bellow:

 

[brosenz]

Thanks @brosenz ! Installing Big Sur Beta right now, will report if that helps.

How was your experience with BS?

 

[littlespark]

I installed the Big Sur beta two days ago and the problem is solved! I'm so happy. The version I have is 11.0.1 Beta (20B5022a). Thanks to those of you who let us know that's is fixed.

 

[brosenz]

There is a new version released yesterday (via Software Update), I think based on the build number is going to be the official release version tomorrow.

 

[ldexerldesign]

FYI I think this issue is related to [that] issue

If true then hooray for BS!

[that]: https://forums.macrumors.com/thread...ge.2227077/page-8?post=29072713#post-29072713

 

[Broko Fankone]

Well, it's official now. Catalina did not get the fix and they directly released it on Big Sur. A brand new OS with who knows how many and what kind of problems. Actually, we know that an array of software is not yet working on it. Homebrew included in that list. I am not going to sacrifice the stability of my audio plugins and software. Apple just doesn't care about that, they just want me to update and live with uncertainty. Well, I won't, not until it's 100% clear that nothing will get broken, which I am sure is not going to happen soon. Definitely going to be looking towards Windows again for my next machine in the future. If you use the macbook for browsing and watching videos, then I'm sure updating won't be a risk.

 

[Broko Fankone]

Am I going crazy or is the problem actually worse for someone else too?

I now get problems by unplugging and plugging the dock again WITHOUT the mac sleeping in between. This is really bad, previously I was able to work around the problem by not allowing the mac to sleep but now it breaks as soon as unplug and plug the dock while it is awake? This is absolutely ridiculous.

After this happens my macbook takes minutes to restart. I am livid. This makes it virtually impossible to stay on Catalina.