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iPhone [MERGED] iOS 13 - app updates stuck on "Waiting"
- Thread starter mzanker
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I just had a conversation with Apple Care. She recommended to delete the apps and reinstall it (which actually works). She meant, that the responsible Tech Team will not become active as long as this workaround exists.
And she was not really interested in this thread here
And she was not really interested in this thread here
Well it seems a bit stupid, we don’t want to lose all the data stored in the apps doing this. And we will have to do it again for every app update ?!
This is not a proper fix, not even a good workaround.
Please be assured that Apple Engineering is aware of and actively working on this issue—as we speak. A resolution is expected shortly.
Yeah we the delete/reinstall is a workaround, but sucks to say the least because you lose all settings, etc. this has to be an Apple server side issue because it’s randomly starting for all of us.
Attachments
I have this problem on iPadOS 13.2.3, iOS 13.2.3 and macOS 10.15.1. I have talked to two Sr. advisors and they really could not help. I have Apple Configurator and Console logs here:
For iPad: https://paste.ee/p/eDCV5
For MacBook: https://paste.ee/p/LNdOn
I have even restored the iPad, but it didn't help.
For iPad: https://paste.ee/p/eDCV5
For MacBook: https://paste.ee/p/LNdOn
I have even restored the iPad, but it didn't help.
Nope. Seems to be happening both on beta and release versions. But of course, when you mention beta iOS to Apple support they immediately assume it's the beta release causing the trouble. I'm not even sure they properly filed my report, it sounded to me like he was reporting a bug to the iOS beta team LOL.
Color me skeptical. That respose from iTunes support seems like a generic we're investigating with engineering response as opposed to working on a specific problem response. Also iTunes support completely blew me off Monday stating they can only work on billing problems, which this is not.
For what it's worth, I found that iMazing can pull the iOS console logs on Windows so I installed the App Store logging profile and looked through the logs. I can see it is definitely using my Apple ID and I found my authenticatedAccountDSID, storeCorrelationID and I can see the purchase error code which I'm not going to post here as it contains account specific details which only shows up with the logging Profile is installed.
I can also see the same error everyone else who pulled the logs has reported:
<Error>: PurchaseOperation: [CCE577B0] Purchase finished with error: Error Domain=SSErrorDomain Code=13 "MZFairplay.sinftoolFailure_message" UserInfo={NSLocalizedDescription=MZFairplay.sinftoolFailure_message}
So it looks like a German blog site has picked up this story. I guess that's some progress.
https://www.iphone-ticker.de/zahlre...150005/?utm_source=dlvr.it&utm_medium=twitter
Translated to English:
https://translate.google.com/transl...150005/?utm_source=dlvr.it&utm_medium=twitter
I can't believe I'm saying this, but has anyone tried to tip off Gordon Kelly at Forbes? This seems like something that's right up his alley.
https://www.iphone-ticker.de/zahlre...150005/?utm_source=dlvr.it&utm_medium=twitter
Translated to English:
https://translate.google.com/transl...150005/?utm_source=dlvr.it&utm_medium=twitter
I can't believe I'm saying this, but has anyone tried to tip off Gordon Kelly at Forbes? This seems like something that's right up his alley.
Finally another site covering this: https://www.idownloadblog.com/2019/11/20/app-store-updates-not-working/
That’s their work around and it’s blunt. That’s why we need media coverage. #appleupdatefail
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Sebastien page was affected from idownloadblog. Hence the article is up. Hope MacRumors and more will come out soon
I sent an email with a description of the problem, links to this thread and the large Twitter thread as well as the hashtag #AppleUpdateFail (so they could watch this unfold) to Tim Cook, Phil Schiller and one other exec at Apple who oversees Apple Support. No one responded, which doesn’t mean they didn’t read it. But after not even getting a “Thanks I’ll look into it” message (which is the typical sort of response I would get from them) I went on to send it to a bunch of media outlets.
Then today I found out Phil Schiller blocked me on Twitter! This is the first time (that I know of) that I’ve been blocked by someone on Twitter, and it was by Phil! Phil who’s contagious excitement always got me ramped up during a keynote. Kinda sad. I’m guessing one or more of the news orgs contacted him and they used my name. So it seems doing that didn’t endear me to Phil. Oh well, I wasn’t trying to manipulate Apple’s stock price, I was trying to cut through the mounds of red tape at the tech support levels and warn the executives before this issue blows up.
Regarding the media, I sent the same email to: Forbes (General mailbox), Brian Tong (formerly of Cnet), Mobile Syrup (Canadian tech site), iPhoneInCanada (also a Canadian tech site), Engadget, TechCrunch, AppleInsider, iClarified, 9to5 Mac, Cnet, New York Times Tech, The Verge, Recode, Mashable, Wired, Tech Radar, CNN Tech, CNBC Tech, Venture Beat, Digital Trends, NBC Tech, Unbox Therapy, René Ritchie, Leo Laporte, Fox News Tech, The Guardian Tech & ArsTechnica.
If I disappear it means I’m locked in a glass cube in the basement of Apple Park. 😬
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You should add John Gruber to that list of people you were trying to get the story out to. comments@daringfireball.net
He's already brought up another recent story of a developer being locked out of his account. People at Apple do read Daring Fireball, so it wouldn't hurt to try contacting him about. Not sure if he's easier to get ahold of on twitter or through that email address.
Great idea! Thanks. I just sent him the same email as all the other news outlets.
Thanks for reaching out to Daring Fireball and so many other outlets! I wish I had the passion to do that. I just feel so defeated by Apple's seeming lack of care and/or knowledge that I can't work up the determination to be very active about the whole situation.