You make a lot of good points. Sometimes it's best to just cut your losses and move on. I had to make a similar decision with my Macbook. It was tough, but sometimes things just aren't meant to be.
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Mr Jobs personally downgrade me from Macbook Pro to Macbook
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You make a lot of good points. Sometimes it's best to just cut your losses and move on. I had to make a similar decision with my Macbook. It was tough, but sometimes things just aren't meant to be.
Heck if they upgraded my macbook to a pro I'd be happy with whatever they gave me, glossy or matte.
And one dead pixel seems a darn good trade off for the upgrade, although of course it's disappointing that it was there in the first place.
But there we go, you got your refund in the end.
And one dead pixel seems a darn good trade off for the upgrade, although of course it's disappointing that it was there in the first place.
But there we go, you got your refund in the end.
I've got one dead pixel right in the middle of my screen - stuck on white. I can live with one dead pixel.
Glossy instead of matt, I think I could have lived with that.
They offered to bump you to a 17"? That would have been awesome!
The thing that I find amusing, is that you have three chances at better machines that you could have sold and made money on the deal and then bought your original MB. Oh wait, they never sent out the 17" because you didn't want it. I have the feeling the 17" would have been perfect!
Anyway, sorry that you got so much bad luck on this deal. But glad to hear that you won't hold that against MacOS.
I totally understand
needing to stop trying to fix the situation. I feel that they tried more than other companies would have.
Glossy instead of matt, I think I could have lived with that.
They offered to bump you to a 17"? That would have been awesome!
The thing that I find amusing, is that you have three chances at better machines that you could have sold and made money on the deal and then bought your original MB. Oh wait, they never sent out the 17" because you didn't want it. I have the feeling the 17" would have been perfect!
Anyway, sorry that you got so much bad luck on this deal. But glad to hear that you won't hold that against MacOS.
I totally understand
needing to stop trying to fix the situation. I feel that they tried more than other companies would have.
What are the odds of getting that many defective machines? It's either really, really bad luck, or being very, very picky. I can't be sure in this case.
Traded a perfectly good matte MBP which is a huge upgrade from a macbook for a glossy? IMO, I find this story hard to believe and if it is true, you are being way to picky especially after an upgrade.
I'm not going to digg the story, but I'm going to bury it.
They supposidly gave you a free upgrade then decide to bring you back to what you originally started with, eh?
buried.
I'm not going to digg the story, but I'm going to bury it.
They supposidly gave you a free upgrade then decide to bring you back to what you originally started with, eh?
buried.
i was wondering about the odds... i figured maybe most of the replacements are refurbishments, which would increase the odds of so many defects.
I'd be most pissed that i'd paid for a macbook and not even had a working laptop for the best part of a year before eventually just being given my money back... money which clearly i didn't want since i'd given it to apple in the first place
I just feel blessed that my macbook has been a dream and they even gave me some dosh back when the macbooks got an upgrade almost 2 weeks after i received mine
I'd be most pissed that i'd paid for a macbook and not even had a working laptop for the best part of a year before eventually just being given my money back... money which clearly i didn't want since i'd given it to apple in the first place
I just feel blessed that my macbook has been a dream
and they even gave me some dosh back when the macbooks got an upgrade almost 2 weeks after i received mine 
Well, you never bought a mbp. You bought a mb, which is the money they'll give you back for. Apple was being generous giving you a mbp, many companies would've just sent you back a mb. They're not obligated in any way to upgrade your machine when you run into troubles, or refund you more money than you originally payed.
Test if for 1-2 weeks? Do you honestly think that Apple would make one of their employees do nothing else but test your computer for 1-2 weeks to make sure it's alright? Just to satisfy you? Of course they aren't going to test it for that long. They'll just turn it on to check if the computer's gonna be a DOA. They're already being nice doing that.
No offense, but I do think you're being a little picky. First of all, Apple isn't obligated to exchange your machine for 1 dead pixel. Their policy is 3 dead pixels. Although some people has gotten it exchanged if they can meet a nice genius/manager and keep nagging, those are exceptions, not rules. You could've just tried to massage it out or ignore it.
To be honest, if I had received a matte MBP as a replacement for a MacBook, and I preferred a glossy one, I would keep my mouth absolutely shut. In that situation, there is a good chance that someone wanted to do a good deed and slightly exceeded their authority on your behalf, which is fine as long as nobody finds out. But when you complain about the matte, that might end up on someone else's desk, that person thinks what, MBP as replacement for a MacBook?, puts up a stink, you lose the MBP, and your good samaritan gets into trouble.
man sounds like the shipping from china to europe is a little rough with the cargo!
there is no other reason to recieve that many dead units unless they were abused in shipping!
... sorry to hear that bro..... hackintosh time?..... or come to visit us in the USA and pick one up in NYC or sumthing
there is no other reason to recieve that many dead units unless they were abused in shipping!
... sorry to hear that bro..... hackintosh time?..... or come to visit us in the USA and pick one up in NYC or sumthing
Sometimes I have seen people posting here describing something they see and they are completely worried that it might be a dead pixel. I always get the impression they think a dead pixel gives you cancer or something like that.
If you notice them, it is bad. If you don't notice them, or only notice them when you are looking for them, it is not bad.
Dead or stuck pixels are a fact of life with LCD technology. A single bad pixel is well within "acceptable" limits and, as such, the engineer probably didn't think twice about approving it.
I agree with other posters in that you seem impossible to please. You bought a MacBook and, several machines later, still aren't happy. Now they're offering you a refund of your original price in addition to a free $300 speaker ... and you're still not happy.
Actually, refurbished shouldn't be any worse.
Some refurbished computers are actually brand new; someone bought them, unpacked them, changed their mind, returned them. That shouldn't make any difference to the computer. Some were DOA (dead on arrival). That is usually because some one component inside was bad, and that should have been fixed, and that computer should have been tested more carefully than the average brand new computer.
The only reason why it could go wrong is that a defective computer was returned, and somehow manages to get shipped out as refurbished without anyone ever trying to fix it, or if you have a computer that was somehow maltreated, like dropped from a lorry. I would hope that Apple wouldn't try to put the pieces together and sell it as refurbished in such a case; after all, it has warranty and it is pointless to send it out if you know it is junk; it will only come back and cost the company more money.
Everyone is talking about the dead pixel issue, in a normal circumstance I would just deal with it.
However I have had such an amount of bad luck in this case that yes you become pitty. It is quite bad to notice a dead pixel when Apple informed you a day earlier that two engineers inspect the laptop from top to bottom.
It's not only the dead pixel in this case, its for me the complete experience of course.
Wow, really? Got a link to a thread on this. I'm curious....
https://forums.macrumors.com/threads/343603/
This shouldn't factor into your decision at all, because you did not originally purchase a macbook pro and they're under no obligation to set you up with one just because now you want one. you bought a macbook and they're offering to let you purchase a macbook locally. I can't see how that's a bad resolution at all.
I can understand how the whole experience really got to you, but you can't expect to get money back you never paid. Apple is giving you a full refund for your original purchase, which is all you were ever going to get from any company. I can see how you're upset with Apple: no one likes to get several bad products one after the other. However, from a corporate perspective, you're not worth having as a customer. You probably cost Apple a good $1800, and that's not counting the labor involved. Even though you did have legitimate complaints, no one is going to believe you forever. Take your money, buy a new macbook, and hope that it all goes well. Good luck.
Apple does have a very clear policy on the number of dead pixels a display can have and still be considered in spec or "acceptable". I don't recall the percentage, but if someone wants to dig around it's on their Web site.
I know, because shortly after I received my new 20" CD iMac I had two dead pixels. I called Apple, and while they did offer their apologies, they also pointed out the dead pixel policy, which my machine did not meet or exceed.
MacDann
I agree and furthermore after reading this story I have more respect for Apple than I did before reading it.
If I'm you I'm keeping that MBP Matte.
Kevin
Think it was 7 dead within 1 square inch is normal......
read that here....
I wouldn't go that far (or even close), but here's the link. there used to be actual numbers here IIRC, but this document appears to change over time. One dead pixel is certainly not a defect.
http://docs.info.apple.com/article.html?artnum=22194