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Mr Jobs personally downgrade me from Macbook Pro to Macbook
- Thread starter mrb2
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For the next time, my advice to you is this: Don't be too picky, because generosity only goes so far. Being too picky can become a disease in this imperfect world and you'll never be satisfied with anything or any service again. Life can become a living nightmare. This experience was with Apple, but next time it will be some other company or store and they will treat you worse. It's just the way things are. If I'm being too picky, bad luck will just keep hunting me. A refund will cut all ties with bad luck. 
Even if the mistakes lie with the company, like you wanted glossy and they give you matte, just take a deep breath, come to terms with it and realize that despite the mistake you were given a nice upgrade. One dead pixel is usually within specs, and you are lucky when a company is generous enough to exchange it. Just take it or ask for a refund. It's just the way things are. Accept or cut all ties with bad luck (or simply listen to fate trying to tell you something).
In this world, don't expect to find people who go 100 percent just for you. I'm betting that most people working for Apple or anywhere else aren't really picky. I've been there buying stuff at stores, and they will simply laugh at you for being a pain (well, they will usually not laugh in your face, but you can see what they're thinking). It's just the way things are. A refund and move on. Or just accept what you get, and accept any generosity you were given, because it could be the last time you'll get it.
Even if the mistakes lie with the company, like you wanted glossy and they give you matte, just take a deep breath, come to terms with it and realize that despite the mistake you were given a nice upgrade. One dead pixel is usually within specs, and you are lucky when a company is generous enough to exchange it. Just take it or ask for a refund. It's just the way things are. Accept or cut all ties with bad luck (or simply listen to fate trying to tell you something).
In this world, don't expect to find people who go 100 percent just for you. I'm betting that most people working for Apple or anywhere else aren't really picky. I've been there buying stuff at stores, and they will simply laugh at you for being a pain (well, they will usually not laugh in your face, but you can see what they're thinking). It's just the way things are. A refund and move on. Or just accept what you get, and accept any generosity you were given, because it could be the last time you'll get it.
My take is that Apple went 500%+ in trying to please this person (assuming this story is for real) - kudos to Apple. There are customers that no corporation can afford to have.
Returning an upgraded laptop over 1 dead pixel
Returning an upgraded laptop over 1 dead pixel
You're looking at this from the wrong angle- it shouldn't have taken Apple so many attempts to send this poor guy a laptop which works to its expected standards.
I can only imagine that, to save costs, they have been sending him refurb machines which have not yet been fully tested. Otherwise I would have grave concern for Apple's quality control.
My take is that Apple went 500%+ in trying to please this person (assuming this story is for real) - kudos to Apple. There are customers that no corporation can afford to have.
Returning an upgraded laptop over 1 dead pixel
I never says that Apple was not trying to make me happy. I even write "Apple really did there best to make me happy"
Everyone is talking about the dead pixel, but whit all respect if you have had such a bad experience like me (and where waiting for already more then 8 months) and Apple promise you to send out a perfect Macbook Pro yes you become picky on a dead pixel.
Also Apple agreed to replace the Macbook Pro again (the agent didn't even hesitate).
The new Macbook Pro Apple ordered for me was not even send to me because there was a problem with the closing lid (it was to hard to open the machine). I believe that's even a smaller "problem" than a dead pixel.
Again, in a normal case I would simply accept a dead pixel, however people it is the complete experience.
Think about it, you've had an enormous amount of bad luck, to compensate that Apple upgrades you several times and at the bottom line they say "refund".
Whit all respect, I'm wondering if you would be happy then.
Everyone is acting (and responding to eachother with the dead pixel) like "Oh, you are upgraded from Macbook to Macbook Pro with a dead pixel and now you are moaning". That is not the story.
I've had numerouse of bad Macbook (pro's) reasons Apple upgraded me. It has not only to do with a dead pixel issue, that is just a small part of the whole case.
You shouldn't have changed your MacBook Pro matte screen, You should be happy that apple upgraded you to a MBP. And when they gave you the refund were you expecting to them to give you a refund of the price of a MBP???
ARE YOU CRAZY??
If they test it more than ten minutes, you should be happy. That's more than reasonable. If you seriously expect a company to test a product for 1-2 weeks, you should be willing to spend a whole lot more money than the 1000 you paid for the Macbook in the first place! If a person tests something for half a month, that costs half a month's salary. I don't know what you make, but for an average joe that's at least a thousand and most likely a whole lot more. And you expect to get such extensive testing for free?
YOU ARE CRAZY!!
Maybe if you had named the thread something more appropriate the reaction wouldn't have been so negative
I don't know why I'm jumping into this maelstrom, but ... presumably they're talking about bench time here, with a brief diagnostic run (involving an actual person) at the end. Not some engineer sitting there pressing buttons on the computer. It's pretty customary, or at least it used to be, for there to be "burn in" stations at the end of computer assembly lines where the computers run for one or two hours. It doesn't require two hours of salary per computer to do this; rather, you just divide the burn in time by the line takt time or output rate (e.g. if computers are produced one every two minutes, and you burn them in for one hour, you have thirty burn-in stations at the end of the line). AFAIK, burn-in is customary for displays and drives as well.
Anyway, though, two weeks is still probably absurd. And the OP probably should have cut his/her losses some time ago and accepted one of the computers that was well within spec but that was returned for some relatively minor issue (like a matte screen). But eh, live and learn. And hopefully someone from Apple is keeping track of why there are all these defects in this case.
The big issue I see here is that the replacement he wanted only got sent to him once. Then he got MBPs. The OP should have kept the matte screen or the glossy with a dead pixel, or just stopped at the 17" MBP.
Yeah. Refusing a MBP that cost twice as much as his original purchase is crazy. No company would have done that for any customer ever... The OP got really lucky, not bad luck. It was a blessing for him to get a MBP as a replacement for a MB and an included $350 HiFi too. And they were still complaining about a dead pixel. That is just selfish... I am sorry... just - plain - selfish.
I agree with the above - it's not that long ago that 5 dead pixels was considered acceptable provided they were a certain distance apart. I used to work as a process engineer in an LCD repair company so I know something about this.
Looking back I bet you wish you'd kept the non-glossy MBP or the glossy one with the dead pixel.
Don't get me wrong - you have had more than your fair share of bad luck but I think you should perhaps have been prepared to compromise to some extent.
Regards,
Craig.
Please forgive me if I sound like a troll or something. In fact, feel free to check my previous posts. I try to be as sincere as I can, but after reading your story, it p**sed me off to no end. HOW CAN YOU COMPLAIN ABOUT AN UPGRADE!? Just because the "experience" was bad, and you had some kind of "bad luck", THE COMPANY WENT OUT OF THEIR WAY TO SEND YOU AN UPGRADE. Did you know they actually lost money trying to make you "happy" or give you the "experience" you wanted? You do know that you're an EXCEPTIONALLY rare case of a company attempting MULTIPLE times to please you. BOO-HOO YOU GOT MATTE INSTEAD OF GLOSSY. Suck it up and stop crying. Apple's not here to give you life on a silver platter. YOU PAID FOR A MACBOOK, THEY UPGRADE YOU TO A MACBOOK PRO. I don't know if you checked lately but macbook pros cost MORE than macbooks! Now, I can understand if the first mbp they sent you had a broken super drive, or you had some hinge problems, BUT YOU SENT IT IN BECUASE YOU DIDN'T GET YOUR PRECIOUS GLOSSY SCREEN? HOW CAN ANYONE PLEASE YOU? THE COMPANY TRIED NINE TIMES TO FIX YOUR SOLUTION. Now, I understand that seven of those times had legitimate problems, but "dead pixel"? "Not glossy"? I will not sympathize for you one bit. So WHAT if the "experience" wasn't what you expected!? THE EXPERIENCE WAS THERE WHEN THEY DECIDED TO UPGRADE YOU TO A MACBOOK PRO. PLAIN AND SIMPLE. END OF STORY.
It's kind of pathetic how they failed to get you the right product after 8 tries.
I have nothing against their intentions (they tried very hard to please you); but rather their incompetence.
In the end they failed to deliver, which is all that matters.
I just can't agree to that. They delivered what they thought would make him happy and nothing they sent him made him happy at all. I will be honest about myself just this once.
-- I don't like rich people... especially rich spoiled people that have everything--
And from the sounds of the people that think Apple did this guy wrong, and the guy himself, you're just that. There are plenty of people that can't afford even a MacBook and this guy is whinning over a dead pixel and a matts screen (the only two that he had no problems with) and sends them back as an unsatisfied customer after having Apple as his personal mailing slave for almost a year.
Sounds like some rich person from Hollywoods' super sweet sixteen birthday, when the dad buys the mercedez benz but the little white girl is upset because she didn't get a pony. And to think that someone could actually say, "Apple didn't try hard enough/deliever/please me after all that they did is disgusting. These people are truly the epitomy of greed and selfishness that plagues our society.
You should have kept your mouth shut and been happy with the dead pixel.... I am glad Apple cut you off and sent you back your money, you didn't deserve it after you sent back the third MBP once they gave you that, and a HiFi.
I just can't agree to that. They delivered what they thought would make him happy and nothing they sent him made him happy at all. I will be honest about myself just this once.
-- I don't like rich people... especially rich spoiled people that have everything--
And from the sounds of the people that think Apple did this guy wrong, and the guy himself, you're just that. There are plenty of people that can't afford even a MacBook and this guy is whinning over a dead pixel and a matts screen (the only two that he had no problems with) and sends them back as an unsatisfied customer after having Apple as his personal mailing slave for almost a year.
Sounds like some rich person from Hollywoods' super sweet sixteen birthday, when the dad buys the mercedez benz but the little white girl is upset because she didn't get a pony. And to think that someone could actually say, "Apple didn't try hard enough/deliever/please me after all that they did is disgusting. These people are truly the epitomy of greed and selfishness that plagues our society.
You should have kept your mouth shut and been happy with the dead pixel.... I am glad Apple cut you off and sent you back your money, you didn't deserve it after you sent back the third MBP once they gave you that, and a HiFi.
1 Dead Pixel = He could live with that if everything else was ok
Matte instead of Glossy = He SPECIFICALLY asked for GLOSSY not MATTE; that wasn't his fault; it's like asking for a Black Macbook and getting a White one.
No... it's just not.
He asked them to replace his MacBook (white)
He got a MacBook Pro instead.
It's more like asking the bank for your $1000, and them giving you $2000 instead for all of the hassle. Then you complaining that the bills are crumpled up a bit, and them giving you back your $1000.
We know Apple was at fault, but Apple really tried (no other company would have gone that far) especially at offering him a $2700 17" MacBook Pro. But after a while, the OP should have just realized that he/she was getting more than what he/she asked for, and taken whatever he/she got for practically half price.
p.s. Didn't mean to get angry in the previous post.... sorry about that.
No... it's just not.
He asked them to replace his MacBook (white)
He got a MacBook Pro instead.
It's more like asking the bank for your $1000, and them giving you $2000 instead for all of the hassle. Then you complaining that the bills are crumpled up a bit, and them giving you back your $1000.
We know Apple was at fault, but Apple really tried (no other company would have gone that far) especially at offering him a $2700 17" MacBook Pro. But after a while, the OP should have just realized that he/she was getting more than what he/she asked for, and taken whatever he/she got for practically half price.
p.s. Didn't mean to get angry in the previous post.... sorry about that.
Look, all he wanted was a Macbook that worked according to the specifications when he handed his money over to them.
And he didn't get it.
I agree, as would anyone...
I can see that the gist of that statement is too far into the beginning of the OP's post. He was good there, but he became all those negative things I mentioned once he got his MacBook Pro that worked perfectly sans a glossy screen, which he didn't have to recieve. Then he became even more insane after the offer of a 17" MBP and iPod HiFi.
It's not that quite black and white. Apple upgraded him, and he refused "good" machines for very minor reasons.
Hm, well, after reading the posts; I've become convinced that he should've stopped when he had the 17" Inch 2.4 Ghz Matte.
To ask again for a Glossy (although he initially requested one) would be a risk; even if he didn't realize it.
To ask again for a Glossy (although he initially requested one) would be a risk; even if he didn't realize it.
This just adds to the already too long of a list of people having massive issues. I so far have lucked out, none of my Machines have ever been a problem. The only issues I have ever had that were Apple related was with my craptastic Apple TV andthe HD in my old iPod photo, and most people had this issue. Even though I have been lucky all the stories make me really nervious. Right now I have a 2.16 MBP and a 2.66 Mac Pro. These should last me a long time I hope as with all these issues I do not see myself buying another Apple product until this unacceptably poor QA is taken care of.
Some upgrades are ones you don't want. I can understand why he wanted a glossy screen (though I am a huge matte fan myself, which makes me understand how that can really annoy some people). Sure Apple upgraded his machine for him, but if that upgrade wasn't what he wanted, what's the point? That said, I think that the OP wanted way too much way too many times. After the third transaction, he should have been wise enough to say, "can I just get a refund?" This would have been a much better solution.
The 17" was too big, so that wasn't an option. I can understand that too; not all of us want a huge "portable." As for the glossy request being a risk, it shouldn't have been. The odds are low that a company can screw up so many times, but it does happen every once in a while. The OP is in part of a minority which has yet to be satisfied with Apple's products. Like I wrote above, he should have been smart enough to ask for a refund after the third transaction. He could have easily bought himself a new macbook after that, and it would have probably broken his "unlucky" streak.