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Mr Jobs personally downgrade me from Macbook Pro to Macbook
- Thread starter mrb2
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apple qa
what the heck is wrong with you guys? does apple plant employees on this site to discourage customers from expecting high quality?
how come my expensive and cheap DELLs and even a cheap emachine haven't had any dead/stuck pixels?
these dang macs are not cheap and you should expect/demand high quality! if apple doesn't take care of it then get a refund and vote with your feet/wallet.
even if you do get a dead pixel on a cheap computer then at least you didn't pay for premium goods and get crud.
you are out of your minds if you think apple views you as anything more than a source of income. steve's job (pun) is to increase stock holders value. service to you only comes as a necessity to reach that end.
yeah, i know, it stinks to me also. but, that is reality.
building these "premium" dang computers in china!!!
yeah, i'm annoyed. i really want to be an apple fanyboy.
what the heck is wrong with you guys? does apple plant employees on this site to discourage customers from expecting high quality?
how come my expensive and cheap DELLs and even a cheap emachine haven't had any dead/stuck pixels?
these dang macs are not cheap and you should expect/demand high quality! if apple doesn't take care of it then get a refund and vote with your feet/wallet.
even if you do get a dead pixel on a cheap computer then at least you didn't pay for premium goods and get crud.
you are out of your minds if you think apple views you as anything more than a source of income. steve's job (pun) is to increase stock holders value. service to you only comes as a necessity to reach that end.
yeah, i know, it stinks to me also. but, that is reality.
building these "premium" dang computers in china!!!
yeah, i'm annoyed. i really want to be an apple fanyboy.
There's nothing wrong with demanding good quality. I can tell you I'd be pissed if my $2000 machine had some problems, but the OP had a very different tale. He was complaining because Apple gave him his money back
Seriously though, if you read his post thoroughly, you'll see that he expected to receive a refund for more than the amount he paid in the first place. That's what posters are defending on Apple's part, not the quality.
In the beginning, you gave Apple a MacBook amount of dollars. They gave you a MacBook. MacBook was not up to snuff. They gave you MacBook + Pro. w00t! You are +1 at this point. Problems ensue. Darn. ExchangeExchangeExchange. In the end? Apple gives you back MacBook amount of dollars. How is this unfair? It was your choice to go for the exchanges and it was their decision, though by no means obligation, to upgrade you. In the end, an acceptable replacement could not be found, so they returned you to your original state. Either buy a Mac or don't. Still your choice.
I had a similar experience with a bum iMac back in 2001, but in the end, I bought another iMac - it was my first Mac and yes, I was a bit frustrated, but in the end, I got what I paid for: a working, midlevel Mac.
I had a similar experience with a bum iMac back in 2001, but in the end, I bought another iMac - it was my first Mac and yes, I was a bit frustrated, but in the end, I got what I paid for: a working, midlevel Mac.
Lol
I would sell the 17" MBP and that HiFi speakers and would get enough to get a brand new MBP picked at the store.
Spoiled and greedy with quarterbrain on top of it.
You're lucky you got a refund.
I would sell the 17" MBP and that HiFi speakers and would get enough to get a brand new MBP picked at the store.
Spoiled and greedy with quarterbrain on top of it.
You're lucky you got a refund.
The moment I got a MBP, I would have stopped complaining there. Even if there was a dead pixel, hell even a dead HDD.
In fact, I would have just eaten the cost of a new drive, and I'd still be happy I'd gotten a $2000 computer for $1000, or whatever it costs over there.
In fact, I would have just eaten the cost of a new drive, and I'd still be happy I'd gotten a $2000 computer for $1000, or whatever it costs over there.
i feel tht apple is doing this on purpose. They just want to take back your refund of macbook. If i were you, i will pack the MBP up and sell it on ebay, it will sure be more than the macbook refund. With that money (selling MBP17"), you can get yourself a macbook and maybe enough for a decent trip
i feel tht apple is doing this on purpose. They just want to take back your refund of macbook. If i were you, i will pack the MBP up and sell it on ebay, it will sure be more than the macbook refund. With that money (selling MBP17"), you can get yourself a macbook and maybe enough for a decent trip
There's no way Apple would send him out so many duff machines if all they wanted to do at then end of the day, is to give him his money back. If this was truely the case, they would have done so ASAP.
I can see Apple's side on this, but also, the customers side. However, originally he did buy a MacBook, so thats what he should have been refunded for.
Its shameful that Apple could have send him out so many machines that were defective. However, it is good that Apple did offer the original upgrade.
Personally, if I was in his shoes, I would have stuck with the MBP that had the matt screen and counted my blessings that I was upgraded in the first place.
i did read it all on this thread. also, i've been reading "it all" for months on this forum. i was sort of venting
i believe i understand the feelings of op and apple. op has a good point that he should expect and get exactly what he was promised. The other side of the coin is that apple went above and way beyond to TRY to fix the problem. however, it should have been a no-brainer to take the 17" mbp and the speakers, sell them and buy the 15" mbp from an apple store after thoroughly checking it out, or buy a different computer from whomever he liked. that would certainly seem like a practical approach. but, maybe he's not acclimated to selling. blah, blah, blah
If I'm paying a couple thousand dollars for a computer, it damn well better be perfect.
I bought a 20" lcd for $300 that is 1680x1050 and I have no dead pixels, there is no excuse for a $2000 laptop to have them.
I agree that it was fair for them to refund you for your original purchase since their quality control is basically non-existent. After all, they spent a lot of time and resources trying to satisfy you as a customer but were unable to provide you with an acceptable computer.
Honestly I am amazed at how many of you are willing to accept sub-par quality just because something is "within spec" and accuse the OP of being "greedy" or "unreasonable". Don't you all hold Apple to a higher standard than other companies?
I expect more from Apple because I pay more for their products. I don't know about you folks, but I expect to get what I paid for: a product that is free from defect and superior to competing products in the marketplace.
If Apple can't produce a better product than Dell, then there is no reason to buy a Mac.
I bought a 20" lcd for $300 that is 1680x1050 and I have no dead pixels, there is no excuse for a $2000 laptop to have them.
I agree that it was fair for them to refund you for your original purchase since their quality control is basically non-existent. After all, they spent a lot of time and resources trying to satisfy you as a customer but were unable to provide you with an acceptable computer.
Honestly I am amazed at how many of you are willing to accept sub-par quality just because something is "within spec" and accuse the OP of being "greedy" or "unreasonable". Don't you all hold Apple to a higher standard than other companies?
I expect more from Apple because I pay more for their products. I don't know about you folks, but I expect to get what I paid for: a product that is free from defect and superior to competing products in the marketplace.
If Apple can't produce a better product than Dell, then there is no reason to buy a Mac.
Yeah I'm pretty sure I'd have done the same. Actually I know I would have. And I mean come on, we all know matte is better anyway!
If you're picky, never, ever, mailorder. Ever.
Any rational person would have either taken the macBook Pro matte, sold it and bought the macBook that you wanted locally and pocketed the $500 for their trouble.
or
Taken the macBook Pro with one dead pixel, and realized that almost all LCD's have a dead pixel and enjoyed a much better machine than they paid for.
or
Taken the macBook Pro with the dead pixel and sold it and bought the macBook that you wanted locally and pocketed $500 for their trouble.
or
Taken them up on the offer of the macBook Pro 17", sold it and bought the macBook that you wanted locally and pocketed $1000 for their trouble.
OORRRR
You could keep bitching until you get nothing.
Any rational person would have either taken the macBook Pro matte, sold it and bought the macBook that you wanted locally and pocketed the $500 for their trouble.
or
Taken the macBook Pro with one dead pixel, and realized that almost all LCD's have a dead pixel and enjoyed a much better machine than they paid for.
or
Taken the macBook Pro with the dead pixel and sold it and bought the macBook that you wanted locally and pocketed $500 for their trouble.
or
Taken them up on the offer of the macBook Pro 17", sold it and bought the macBook that you wanted locally and pocketed $1000 for their trouble.
OORRRR
You could keep bitching until you get nothing.
Exactly my thoughts. Buy a new drive. Or, heck, bring it in to an authorized Apple repair center and have THEM replace it for FREE...then enjoy your perfect pixel, glossy, MBP-at-MB-price!!