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New Apple TV 4K remote keeps losing connection
- Thread starter jonjames505
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Well, your problem did sound more like an interference, so you did good replacing the HDMI cable.
In the case most of us are having with the new AppleTV, the remote works perfectly when it’s connected. And then it is randomly disconnected for good. Sometimes when we are using the AppleTV, sometimes when it’s sleeping, like I described.
I’ve also noticed that whenever it is disconnected, tvOS displays a notification badge explaining that the AppleTV can now identify me by my voice. This badge is only displayed after a disconnection. I still firmly believe it is a software bug, we just don’t know what triggers it. You are indeed lucky that your setup doesn’t.
Yeah, I hear you. I‘ve had issues with their app in the past too. Took me a couple of tries to pull the 4K signal from the event.
YouTubeTV is more reliable when it comes to 4K HDR in my experience. It’s just on that weekend they were doing something wrong. Their signal was 4K HDR, but the colors said otherwise.
All of mine are ethernet connected, and this has no positive effect on minimizing disconnections.
tvOS 16.3 did not solve this issue at all.
Just had it happen again on the Gen2 AppleTV 4K with same update, it just drives me nuts. This was never an issue with any AppleTV I can remember and I have all of them.
Apple software quality is getting worse and worse by the day.
Just had it happen again on the Gen2 AppleTV 4K with same update, it just drives me nuts. This was never an issue with any AppleTV I can remember and I have all of them.
Apple software quality is getting worse and worse by the day.
Just had it happen to me as well. Disappointing as thought the update fixed it.
Same for me. Happened last night. It's weird. If I sit the remote near me, but with it pointed away from the TV, it loses connection. As soon as I repoint it towards the TV, it miraculously reconnects. Which is absurd for BT. IR makes sense, but this TV setup uses BT, so this POS is truly a piece of ****.
I bought the ATV 4K (2021 model) in May, 2022. It worked without any issues for about 6 months then started with the disconnects and other screwy behavior around the beginning of December. It happens a few times per week. I've tried every method suggested in this thread, but clearly there's no permanent fix. Besides the disconnects, the other manifestation of the dysfunction is when the scroll button becomes dysfunctional -- directional control via thumb-sliding and clicking doesn't work as intended. When this happens all apps are affected, including the ATV home screen. Cleaning the scroll button has no effect. Restarting the remote corrects the issue, but only temporarily.
The unit is still in-warranty, so I'm gonna call Apple tomorrow and see about having both the remote and the ATV replaced. I'll keep doing this until I get a pair that work properly, at least until the warranty expires.
Here's a link to an article about the problem that I found in Tom's Guide.
The unit is still in-warranty, so I'm gonna call Apple tomorrow and see about having both the remote and the ATV replaced. I'll keep doing this until I get a pair that work properly, at least until the warranty expires.
Here's a link to an article about the problem that I found in Tom's Guide.
Still doing it to me on tvOS 16.3 too. Last night, even two reboots would not get it to work and I had to manually re-pair it after the second reboot.
I had raised a ticket through the feedback app for this issue (Apple TV 4K 2022) since I replaced my 2021 model with a 2022 model, so sitting in exactly the same physical location as the 2021 ATV, the new one disconnects daily and I have to use the remote app on phone to select restart, then I can use the Siri remote again.
Today Apple called me ! They asked if they could install a Bluetooth profile for 10 days on my ATV to collect data, I said sure, they talked me through it and I now have the profile installed and asked me to jot down times of the day when I see the issue.
I hope it helps to solve the issue !
Today Apple called me ! They asked if they could install a Bluetooth profile for 10 days on my ATV to collect data, I said sure, they talked me through it and I now have the profile installed and asked me to jot down times of the day when I see the issue.
I hope it helps to solve the issue !
Kudos to you for being part of the (potential) solution. Please keep us posted on what you find!
So far the new remote that Apple sent me is working ok (no disconnects.) The odd thing about the new remote (which is used on the Basement TV) is I have to press the menu button twice - once perhaps to wake up the remote, and the 2nd press wakes up the Apple TV. On the living room Apple TV (which is the exact same launch day ATV4K 3rd gen model), one press wakes up the Apple TV. Not sure if they changed the programming of my newer remote or whats going on, just an observation.
It sounds as if this issue is still around and has not been fixed. I returned my 2022 Apple TV and went back to the previous model I have, and which works perfectly, due to this issue. Reviewing the information it looks as if it is a radio interference issue and maybe the BT connection (I was never sure if the remote used BT or WiFi, but it makes sense that it is BT) that has interference issues. I will continue to monitor this thread and a big thank you to all of you who have persevered with Apple to try and get it resolved.
My first Apple TV version 1 used to keep giving a message on the tv screen it had lost connection, but would connect automatically as soon as I pressed any button on it. My newest latest generation 4K model disconnects with no notice. I pick it up and it's just dead. No way to get it to reconnect that I've found. Since it doesn't have a manual on/off switch you can't turn it off to reset it. I've tried restarting the Apple TV and sometimes that works, sometimes not. Then after a few minutes it reconnects. Can't run anything on the TV until it reconnects. I'm starting to hate Apple TV. I might have to go back to a Roku.
This happens to me too and sometimes I have to manually re-pair it: https://support.apple.com/en-us/HT203777
That was very good information. Thank you. I printed that out so I don't forget what to do.
So over a month has passed since I first got the ATV4K 3rd and have just had my first remote disconnect this morning so couldn’t turn the unit on.
Turned it on with my phone then proceeded to repair the remote, move closer to continue pairing but then found nothing again once I sat down again on the sofa which is around 3 meters away away.
Repaired again and same result, got up moved closer and it reconnected, sat back down and nothing.
So this time I thought I’d tried restarting the AppleTV and that seems to of resolved it.
Turned it on with my phone then proceeded to repair the remote, move closer to continue pairing but then found nothing again once I sat down again on the sofa which is around 3 meters away away.
Repaired again and same result, got up moved closer and it reconnected, sat back down and nothing.
So this time I thought I’d tried restarting the AppleTV and that seems to of resolved it.
Same here. I am constantly getting these disconnects and ultimately only a restart of the Apple TV sorts it. Incredible that this problem still exists and I have a feeling it will be yet another issue to add to the list that Apple won't ever fix.
I tried restarting the Apple TV and that didn't work for me. Just all of a sudden it started working again. If it keeps giving problems the only solution would be to go back to Roku! I had a first Gen Apple TV that did that quite often, but almost immediately reconnected all by itself.
The reason why is pretty much down to Bluetooth interference when using higher bandwidth video settings for the UI.
I had the same issue with my 1st Gen model while set to 4KSDR with Chroma at 4:4:4 which I eradicated the issue completely by simply changing my chroma setting from 4:4:4 to 4:2:0.
A better shielded HDMI cable should also suffice but by far the simplest solution is to just make sure the UI is set to SDR and change the Chroma setting to the lesser bandwidth option.
That all sounds interesting but are you talking about changing options on your tv or on the Apple TV? Can you give some directions where to look for those changes? I'm just running HD, not 4K and mostly I'm streaming movies from my computer. I don't know how changing the chroma setting on the TV would affect the bluetooth remote to Apple TV. Or even changing Chroma on the Apple TV (if that's what you're talking about) because There really shouldn't be any relationship between the chroma setting and bluetooth.