I just received my 2017 5K iMac, and I chose the i5, Radeon 580, with a 2 TB fusion drive, from the refurbish shop. The hypocrisy of Apple's words and actions have me just about at the end of my rope . They blacklisted my 9,1 iMac because it cannot support Mohave. But my own machine could still run Seirra and High Sierra. So they preclude me from twoOperating systems that I could still use. I finally came to a place where I agreed with Apple that it's time for new technology and that I should upgrade. Imagine my surprise when my shiny new iMac shows up with High Sierra on it. You mean you're going to blacklist my computer because it can't Run Mojave and then I decide to agree with you and buy a new computer and it doesn't have Mojave on it? I have spent a weekend ripping great big large bleeding holes where they used to pucker, into Apple management and senior advisers.
For 20 years I have not had one issue with any of my Macs. I was your typical diehard, ignorant apple zealot. And if I ever need support for anything they would immediately make it right without charge without ever raising an objection or denying my request. There's a 14 day free exchange period, or return period. This time around they wouldn't even do that. I simply stated that if I'm going to buy a new Apple computer because my old Apple computer could not run Mohave then I think it's more than reasonable I receive a new Apple computer with Mohave on it . Does that seem like an unreasonable request ? They informed me that they were not able to take an iMac and load Mohave on it and send it to me. At that point I had to tell the senior adviser, "With the upmost respect , some of us wear our bulls**t on the outside of our boots." At which point I was sternly admonished not to use such language, while they're ripping me a new rectum, and stealing all the money. Lol. I said, " this conversation is completely ludicrous. You're telling me the biggest company on earth the richest company on earth the company that earned a good deal of this money by previously providing great service to its customers, is unable to load one of its operating systems on one of the computers at sells as new in 2018? Now there is a can-do attitude, and then you expect me to have faith in you as a provider of hardware and software and expertise and I suppose you expect me to highly recommend your product to my friends and peers?" So I backed down after thinking about it realizing that I could just wipe the iMac clean and loaded Mohave, save us both the time and effort waisted and exchanging machines. So I said "OK, let's do that will wipe the The fusion drive and load Mohave on it." Seemed like a simple enough request and showed that I was being more than diplomatic and truly making an effort to solve this issue even at my expense. This so-called senior adviser didn't have the technical Skills to even make a bootable installer for Mohave !!!! HAHAHAHAHAHA FU**k. Three hours, watching her fumble around in the dark , when the whole time I had "dosedudes1" Mohave installer sitting in my downloads
. This was 1 o'clock Friday afternoon. She finally said I have to talk to my experts and find out what I need to do and I won't be back until Tuesday afternoon. So I spent the weekend embarrassing and making the Apple technical support team feel like idiots . I had never said a bad word not a single one about Apple and 20 years. So imagine her surprise when she calls me on Tuesday and I say screen share! In Mohave pops up and she ask me how? Then I point her towards this and say, " With the help of people who truly care about Apple computers."
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That is precisely my plan.
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Thanks for the tip I'll do that.