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No four finger swipe ?
- Thread starter bigrasmusdk
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Sorry, I meant have they now sent you two machines with the same problem?
Has anyone in Europe recieved a working four finger swipe??
H.
EDIT: By the way, mine has lines on the screen too. It has gone back in the box. I might go for a refund rather than a replacement. Sucks.
Has anyone in Europe recieved a working four finger swipe??
H.
EDIT: By the way, mine has lines on the screen too. It has gone back in the box. I might go for a refund rather than a replacement. Sucks.
Oh sorry... Yeah the second machine(with the same problems) has just been picked up by TNT...and the THIRD is one it's way... expected delivery is 24 Nov
No four finger swipe on my Macbook Air either. I'm in the UK.
I thought I'd call Apple support to log it as well. They said there was no known issue showing on their systems. Their advice was to take it back and get a new one.
When I shared that the experiences of this forum suggested that all currently shipping UK or European Airs had the problem they were surprised that it wasn't showing as a known problem.
More people calling them should raise the visibility or maybe I should try an email to Steve J.
I thought I'd call Apple support to log it as well. They said there was no known issue showing on their systems. Their advice was to take it back and get a new one.
When I shared that the experiences of this forum suggested that all currently shipping UK or European Airs had the problem they were surprised that it wasn't showing as a known problem.
More people calling them should raise the visibility or maybe I should try an email to Steve J.
I have a second MBA and it also has the same problem, I was talking to an Apple relations guy and he said he will call me soon and he will take it with his engineering team.
I'm really pissed I spent all my money on this machine and this is what I get even after the replacement !!
I am not going for a replacement at the moment as it's no point I will get another faulty one. I am waiting for other people to respond back how was their 3rd replacement then I might exchange it, I still have a couple of days on my hand before the 14 day exchange period runs out !!
I'm really pissed I spent all my money on this machine and this is what I get even after the replacement !!
I am not going for a replacement at the moment as it's no point I will get another faulty one. I am waiting for other people to respond back how was their 3rd replacement then I might exchange it, I still have a couple of days on my hand before the 14 day exchange period runs out !!
No four finger swipe on a MBA II with German keyboard here! (although the Apple manual - also in German - clearly advertises it...) Weird.
Could you guy do me some favor?
1. For who with perfect 4-finger MBA 2.0: upload the AppleUSBMultitouch.kext (it is in /System/Library/Extentions/), and post the Version, ProductID, Vendor ID of your Trackpad, keyboard (check those info in System Profiler, USB section)
2. For who with ab-normal MBA 2.0: do the same things.
I think we could compare the kext, and check the hardware to find the real reason for those 'bad' things
1. For who with perfect 4-finger MBA 2.0: upload the AppleUSBMultitouch.kext (it is in /System/Library/Extentions/), and post the Version, ProductID, Vendor ID of your Trackpad, keyboard (check those info in System Profiler, USB section)
2. For who with ab-normal MBA 2.0: do the same things.
I think we could compare the kext, and check the hardware to find the real reason for those 'bad' things
I just called Apple support in Finland, expecting to be returning my unit.
He put me on hold for quite a while while called another department, and finally came back saying that the lack of four finger swipe was
(i) a known issue
(ii) had been identified as a software issue and
(iii) there will be a software update but he doesn't know when.
For the horizontal lines, after being convinced I had them last night I have now placed my gen 1.0 and 2.0 side by side and cannot see a difference. He gave me a 'case number' for both complaints so if they are not solved at least I have logged the issue.
I am happy for now, I don't mind waiting a while for the software update for the swipe. I will post back if the screen issue re-occurs or if it was just in my head after reading so many others having problems.
Regards and good luck,
H.
He put me on hold for quite a while while called another department, and finally came back saying that the lack of four finger swipe was
(i) a known issue
(ii) had been identified as a software issue and
(iii) there will be a software update but he doesn't know when.
For the horizontal lines, after being convinced I had them last night I have now placed my gen 1.0 and 2.0 side by side and cannot see a difference. He gave me a 'case number' for both complaints so if they are not solved at least I have logged the issue.
I am happy for now, I don't mind waiting a while for the software update for the swipe. I will post back if the screen issue re-occurs or if it was just in my head after reading so many others having problems.
Regards and good luck,
H.
Hi Guys,
i was talking to some senior guy from Apple's relations center names Gusto and he said that he is aware of the missing four finger swipe and said that is not a very big issue and will be solved soon with a firmware update 100 %, regarding the horizontal lines he said he will look into it and also asked me to send him a picture, I tried taking one but was not very successful so I emailed him the link to this forum and also a link to the apple discussion forums related to this same issue.
He told me he will call me back tomorrow.
Cheers
Omar
i was talking to some senior guy from Apple's relations center names Gusto and he said that he is aware of the missing four finger swipe and said that is not a very big issue and will be solved soon with a firmware update 100 %, regarding the horizontal lines he said he will look into it and also asked me to send him a picture, I tried taking one but was not very successful so I emailed him the link to this forum and also a link to the apple discussion forums related to this same issue.
He told me he will call me back tomorrow.
Cheers
Omar
Went into a apple store tonight and was told all UK macbook Air's would only have three figure swipe until apple released a update to solve the problem and wouldn't be worth changing as the problem wouldn't go away by changing to a fresh Air. The demo one only had the same issue. He reckoned it wouldn't be too long as apple a realized the problem and are on the case.
Apple Retail replaced my first MBA as the 4-finger swipe was missing.
2nd was the same.
Called them this morning and they said that they had a new batch which was 4 weeks newer than my previous one, so I went to the store again.
Guess what? Same problem!
I made sure that everyone at the store knew about this problem as they had not heard anything about it.
I really hope that we get a fix soon as I am on to my 3rd MBA now :-(
2nd was the same.
Called them this morning and they said that they had a new batch which was 4 weeks newer than my previous one, so I went to the store again.
Guess what? Same problem!
I made sure that everyone at the store knew about this problem as they had not heard anything about it.
I really hope that we get a fix soon as I am on to my 3rd MBA now :-(
I finally returned home from overseas to my awaiting new MBA
I have four finger swipe
I don't have horizontal lines...
I am non USA (in Australia)
and have a Week 46 here.
1.86GHz + 128 SSD
I have four finger swipe
I don't have horizontal lines...
I am non USA (in Australia)
and have a Week 46 here.
1.86GHz + 128 SSD
My replacement MBA also has the horizontal lines issue. The first one didn't, but this one looks like I am writing on old parchment or papyrus!
In addition, the button on the trackpad on this one is not working properly. You have to press it really hard to get it to register a click, but I think that this is just a one-off fault as my previous one was fine.
It's such a shame that they didn't iron out all of these problems before shipping.
In addition, the button on the trackpad on this one is not working properly. You have to press it really hard to get it to register a click, but I think that this is just a one-off fault as my previous one was fine.
It's such a shame that they didn't iron out all of these problems before shipping.
If you're not in the U.S. it's been reported as a known issue and will be addressed in a software/firmware update. If that's the ONLY thing wrong, I'd hold on to it. Unless of course you don't want to for other reasons.
(My bold)
(My bold)
Even if they somehow stuck RevA trackpads into the RevB MBAs (which I'm assuming they did... or at least the RevA drivers) the RevA trackpads have been confirmed wqith MultiTouch.
I can't even believe that this is a huge issue for people if their notebooks are otherwise working perfect. I installed the MultiTouch into my RevA and I barely ever use the Four Finger swipe.
I understand that it would be annoying if you didn't have it, but it's one of those things that Apple makes you want... and then in practice is really not super useful (at least IMHO).
Wait for 10.5.6 - I hope all MBA owners (Rev A & B) will have four finger swipe by then.
Just fixed the /System/Library/Extensions/AppleUSBMultitouch.kext on my MBA Rev B and now the four finger swipe works - just a minor problem
Come on tell us how, don't be too technical please !! Come on we need it
Just fixed the /System/Library/Extensions/AppleUSBMultitouch.kext on my MBA Rev B and now the four finger swipe works - just a minor problem
Is it based on the hack for the Rev A MBA from here ?
First of all, I have to say that it is dangerous if you don't know what you are doing - don't do it. It may brake your system !!!
open the Info.plist with an editor of your choice:
/System/Library/Extensions/AppleUSBMultitouch.kext/Contents/Info.plist
copy the entries:
<key>TrackpadFourFingerGestures</key>
<true/>
<key>TrackpadSecondaryClickCorners</key>
<true/>
to all WSTrackpad entries where they are missing.
After you corrected the plist you can check if everything is ok:
sudo kextload -t /System/Library/Extensions/AppleUSBMultitouch.kext
Now, the story isn't complete since there wasn't any change on my MBA after a simple reboot. So I turned the computer off and the next day it worked.
But once more, it's dangerous - be sure not to modify access rules/groups, make a backup copy before you start modifying. In the worst case it could be necessary to reinstall your system - DON'T BLAME ME !!!