Now 2% Affected

[WhySoSerious]

Fine, if you want to consider 1% of the issues as "mail" only, then that's cool. However, only 1% affected in mail is still good....that means 99% are running just fine! AWESOME success/fail rate!

Those of you who complain "i'm losing so much money in my life/business because i can't access my mail".....you should have been smarter. if your BUSINESS or any kind of financial situation relies heavily on mail, then you should have more than one mail account with other services for such situations. it's a stupid business and/or financial move to rely solely on one mail account. live and learn i say.

Those who complain they lost data or contacts.........again, live and learn i say. you should always, ALWAYS have some type of back-up mechanism in place for your personal data. time machine, superduper, etc.....you should always backup before you start running new programs, apps, etc.

oh, btw.....if we're still complaining about mail.....it's pushing fine directly to my iphone. i got 6 emails pushed directly this morning. but then again, only the very small group of people (the 1%ers) complain and voice their frustrations on the message boards. that's why when people come in here, all they read are negative comments.....thus my post to show that MM is not all negative......only 1% is. the other 99% is wonderful!

 

[Tosser]

.only 1% is. the other 99% is wonderful!

At least that's what the company offering the service claims, the company that has taken a lot of hits recently, the company that has everything to gain by downplaying the problem.

 

[Aceon6]

Other sources report that to be counted among the 1%, you have to be completely and totally locked out of email with no way to get or send any messages. If you have forwarding or push issues, or if the web app is slow or flakey, you're not in that 1%. I suspect the number of folks at least partially inconvenienced to be closer to 20%.

 

[clevin]

how apple, even a terrible thing can be a PR.

NOW ONLY 1% affect

sounds nice on TV, isn't it

I guess release a pre-mature product for people to suffer and then taking pride about how nice they are trying to fix it, is just what apple does best, does it? let me count

Discolorization
RSS
Screen flicking
COLOR problem with iPT
LCD problem with iMac
OSX leopard
MobileMe

 

[WhySoSerious]

I suspect the number of folks at least partially inconvenienced to be closer to 20%.

i like how people just throw out their own "official" statistic. so funny.

 

[clevin]

i like how people just throw out their own "official" statistic. so funny.

its because apple's official statement is just as credible as theirs.

 

[arkitect]

i like how people just throw out their own "official" statistic. so funny.

its because apple's official statement is just as credible as theirs.

Excellent.

 

[WhySoSerious]

its because apple's official statement is just as credible as theirs.

that's an asinine comment. apple created the product, they most definetely have more credibility than some guy on these forums....you included.

 

[drjjw]

Don't be so smug 99 percenters

For all you smug a$$holes whose service is working and are irritated by those people whose isn't, I get about 80 % of email tests. The rest don't come through with no bounce error. So sorry to say, you wouldn't even know if your service was working. Thats what's so afwul about MM. They don't even tell you if you;re effected so you can;t warn people who might be mailing you.

 

[DiamondMac]

Other sources report that to be counted among the 1%, you have to be completely and totally locked out of email with no way to get or send any messages. If you have forwarding or push issues, or if the web app is slow or flakey, you're not in that 1%. I suspect the number of folks at least partially inconvenienced to be closer to 20%.

I would agree with that.

 

[Mikey B]

hmmm...

mm has been working for me since basically day one. no problems for me, in fact, i quite love it.

and like its been stated before, you can hardly use people's rants, positive or negative, on a forum as a representative sample of the population. the average apple consumer does not spend their time haunting forums. we are not the norm...

 

[DiamondMac]

we are not the norm...

Correct. We aren't the norm. We also aren't a group of nobody's who have no connection to Apple.

Thus, when this forum, AppleInsider, and many other extremely popular forums are FLOODED with threads/posts numbering in the hundreds if not thousands (of posts that is) for a problem, I think the chances of it being a 1% problem are quite unrealistic and just wrong.

 

[dquattlebum]

Since when does a brand new service ever work on day one correctly, or even within the first few months?

I remember when AT&T/Comcast did a HUGE digital update to their cable service, it was supposed to be so much better and more stable than any other service out there... So I signed up on day 1, it took them 3 weeks to get it working correctly, and I still had problems for a few months after that...

Just like those who got the very first release of the iPhone, there were bugs and lemons. Just like when people updated said phones to the new firmware, BUGS.

Its technology, there is always going to be a small percentage of people it doesn't work for right out of the gate... 98-99% success rate is pretty good in my book. lol.


43% of you will agree with this, and 12% of you will not, and 45% of you will be undecided.

 

[Apple Ink]

Correct. We aren't the norm. We also aren't a group of nobody's who have no connection to Apple.

Thus, when this forum, AppleInsider, and many other extremely popular forums are FLOODED with threads/posts numbering in the hundreds if not thousands (of posts that is) for a problem, I think the chances of it being a 1% problem are quite unrealistic and just wrong.

A very valid and stubbornly strong point you have there Orleans!

 

[wrldwzrd89]

Looks like I'm one of the unlucky 2% of MobileMe members having mail-related problems.

Good thing I don't actually use my MobileMe account regularly anymore...

 

[billmister]

I didn't know people were effected i though i was the only one because for a week now my email hasn't been working.... I thought they were having a problem with everyone, and then i realize others are able to access their email... I still can't.

Well i wonder how many more days this will take. I really need to access my mail.

 

[clevin]

that's an asinine comment. apple created the product, they most definetely have more credibility than some guy on these forums....you included.

well, you would think so, wouldn't you?

But knowing the data != reporting the real #s, now does it?

Credibility isn't from numbers, its from how apple handle the numbers.

 

[Abstract]

Fine, if you want to consider 1% of the issues as "mail" only, then that's cool. However, only 1% affected in mail is still good....that means 99% are running just fine! AWESOME success/fail rate!

Do you keep saying "1%" rather than "2%" to make it appear to be slightly less of an issue than it really is?


Anyway, unless you intentionally gave yourself an ironic MR usename, I'd change it.

Other sources report that to be counted among the 1%, you have to be completely and totally locked out of email with no way to get or send any messages. If you have forwarding or push issues, or if the web app is slow or flakey, you're not in that 1%. I suspect the number of folks at least partially inconvenienced to be closer to 20%.

Exactly. It depends on a company's definition of a failure to deliver a service. A company's definition is always more positive, "cup is half full" type of thinking. They want to admit that something is wrong in order to look humble in front of pissed-off customers, but they're certainly not going to use a looser definition for what they believe to be a failure to deliver their service. I really doubt this problem affects only affects 2% of users. These are probably the people who have incessant problems. If you include the people who get intermittent, glitchy service, the stats may be a lot higher.

 

[Mr Skills]

Fine, if you want to consider 1% of the issues as "mail" only, then that's cool. However, only 1% affected in mail is still good....that means 99% are running just fine! AWESOME success/fail rate!

No, that is not "awsome". It's awful. Assuming 2 million subscribers (which I believe is roughly correct) that means 20,000 people have received no email in four and a half days. That's excluding all the people with intermittent service, push problems, syncing issues etc. It would be hard enough trying to call this "normal", but calling it "AWESOME" (in capital letters, no less!) is patently ridiculous.

My friends poke fun at me for being an Apple fanboy, and I'm certainly going to give them the benefit of the doubt and assume that they are doing their best after something has gone catastrophically wrong. But I would not for a minute pretend that everything is hunky-dory.

Those of you who complain "i'm losing so much money in my life/business because i can't access my mail".....you should have been smarter. if your BUSINESS or any kind of financial situation relies heavily on mail, then you should have more than one mail account with other services for such situations. it's a stupid business and/or financial move to rely solely on one mail account. live and learn i say.

So do you print a business card with two separate email addresses and a note reminding people to always CC both, "just in case"? Yes, if you need hour-by-hour reliability I would be the first to say that you should get a dedicated business service, but no-one expects their email to completely fail for days on end - and especially not when they are paying this much for it. You are also making the assumption that it is only people's business they can have trouble with. What if someone receives an important notice from their personal bank? Mine only keeps one email address on file, and so did my last.

Those who complain they lost data or contacts.........again, live and learn i say. you should always, ALWAYS have some type of back-up mechanism in place for your personal data. time machine, superduper, etc.....you should always backup before you start running new programs, apps, etc.

Good advice in general, but it does not excuse the catastrophic lapse in a service I have paid for. Also, this is not a "new program". I have not signed up for anything new. I have been paying for my email service for a year and the changes have been imposed on me. I'm fine with that, as long as nothing is disrupted by something I did not ask for.

oh, btw.....if we're still complaining about mail.....it's pushing fine directly to my iphone. i got 6 emails pushed directly this morning. but then again, only the very small group of people (the 1%ers) complain and voice their frustrations on the message boards. that's why when people come in here, all they read are negative comments.....thus my post to show that MM is not all negative......only 1% is. the other 99% is wonderful!

Good for you that you have had no problems. But it doesn't matter whether this affects 1%, 80% or just me - four days with no email on an expensive, supposedly state-of-the-art service is not acceptable. If the wheels fell off 1% of Ford's cars, you would not be saying "yes but they are WONDERFUL for the other 99%"!

 

[Scooterman1]

Say that Apple has 500,000 MobileMe subscribers. At 1% and not hitting 2%, that is 5,000 to 9,999 Members that can't access their email. Apple seems to know that since they have posted the statement on their Support page. Now, the question is, if they know how many, why can't the geniuses fix it?

 

[bbplayer5]

Its been 7 days that I cant access my webmail. Everything else works.

 

[DiamondMac]

So do you print a business card with two separate email addresses and a note reminding people to always CC both, "just in case"? Yes, if you need hour-by-hour reliability I would be the first to say that you should get a dedicated business service, but no-one expects their email to completely fail for days on end - and especially not when they are paying this much for it. You are also making the assumption that it is only people's business they can have trouble with. What if someone receives an important notice from their personal bank? Mine only keeps one email address on file, and so did my last.

Correct. When I read that quote from WhySoSerious, I saw a kid who still is getting money from his parents.

 

[viva mac]

I think whysoseriuos is an appleinsider ....... And i still aint got mail

 

[sparkomatic]

So do you print a business card with two separate email addresses and a note reminding people to always CC both, "just in case"? Yes, if you need hour-by-hour reliability I would be the first to say that you should get a dedicated business service, but no-one expects their email to completely fail for days on end - and especially not when they are paying this much for it. You are also making the assumption that it is only people's business they can have trouble with. What if someone receives an important notice from their personal bank? Mine only keeps one email address on file, and so did my last.

Very well said. I'm one of the lucky 1%er's out there who has not had email since last Friday. I don't use my dotmac account for work but know people who do and would be very upset right now if I did. I usually get business leads from people who have passed my business card around or got my email address from someone else...heck, even people who I gave my card to long ago and finally decided to email. Yes, there's a phone number on the card to reach me. But, I'm in a technology industry and (as I'm sure with every industry), we all try to present a professional image and show we're reachable at every level, right?

I think the frustration lies in the fact that I've been on DotMac for a couple of years and mail has worked just fine and dandy up until MobileMe. I've done some online shopping where receipts have been automatically sent to my dotmac address. Do I go into my online account and change my email address?? It's not the end of the world but it's....frustrating and inconvenient.

The other issue is that I'm paying for this service. I've had a gmail acct just as long that's free and working 100% for me right now. No, I don't want to switch to that one...I'm just saying that it's frustrating...

 

[d21mike]

Those of you that are not getting your email and it is causing serious business and or personal problems, what was your email before?

Are most of you the old @mac.com users that were FORCE onto @me.com. If so, this is pretty bad indeed.

Or did you just change all of your email to @me.com without going thru the 60 day trial?

For me I am just doing a forward of my email leaving a copy in my old email inbox while I am on trial. After the 60 day trial (now 90) I will then drop my other email address (over time) if all is going well by then.

However, I would have to say that I did not expect this many problems with MobileMe "Mail". Maybe the other Push/Sync stuff but not Mail. It is not that they are new to providing a Mail Service (they had .mac service).