I agree with this take. Asking “Feel free to add any other issues you’ve experienced” does kinda come off like trolling. I’ve seen hardware or software issues across nearly every Apple product over the years — some isolated, some not — and Apple generally tracks and addresses these issues quite well.
It is fair for any product from any manufacturer also include the support experience. Apple’s response and service history are part of what differentiates them compared to most.
Since we have anecdotes here, user behavior plays a role. It isn’t uncommon for some folks to be unusually rough on devices - some could mangle a tank if you give ‘em time- or have expectations that don’t align with how the product was designed to be used.
Framing anecdotal issues and framing them as systemic failures risks & the “Feel free..” line does come appear as click-bait.
I’m curious as to your experience when you went to the Apple Store,
@kulan.