Try calling Apple these days. If you don't end up talking to someone in India or Philippines at some outsourced all center after waiting on hold for 20 minutes, then you'll probably end up talking to the 18 year old manager who has no qualms hanging up on you. They can't possible staff enough well trained and reasonable people to support the large demand that they have for all their products..
Oh BS, dude. It is one thing to call people out on their brand loyalty and another to hate a brand out of spite.
Just because you have had a bad experience, does not mean it is ANYWHERE near the norm.
In my personal experience and reading about MANY others, Apple goes out of their way Customer Service wise.
Not that it matters, but I have never talked to anyone in India when dealing with Apple CS on the phone. In fact, I had to recently call for 3 separate issues within the last two months and each time it was definitely not an "outsourced" call.
I have also recently had an issue with my phone that may or may not have been because of me dropping it. I took it in, genius looked at it, heard my story and no more questions asked, whipped out a brand new phone and replaced it on the spot. We are talking about a heavily used, 10 month old, "bare back (no case)" scratched and dented to pieces iPhone 4 here. Brand spanking new phone, no problem.
Now, I won't say that their actual product quality is on par as it once was. Again, lots of dealing with CS lately. But that is what has kept me from jumping ship. Through certain frustrations, the CS actually kept me in the game. And that says a lot. Most other companies these days will NOT bend over backwards like Apple has. Especially if they're in Apple's highly popular position.
So hate on Apple and their fans all you want, but please don't BS to prove a point. And if you are telling the truth, go read around and you will see that your experience seems to be a very isolated one.
